Been getting my brow and around my lips threaded here every time I'm in the Concord area and it has…read morealways been a quick and quality experience. And just today, had my first facial and it was an interesting and relaxing experience. My face felt so clean and smooth afterwards! If you're in the Kannapolis/Concord area, this is a good quick, and affordable stop to get your brows done. They're usually not super busy so no need to get an appointment, and the wait is short for walk-ins. For COVID precautions: staff is masked and seat is disinfected between clients.

Patricia is amazing. My eyebrows have never looked better. So nice to have a threading shop here in…read moretown.

I've been going here for years! Always had a great haircut and experience. They have cut my…read morebrothers and parents hair for years as well! I always recommend them to friends and family.

I am always happy with my haircut and I love the price. The staff are professional and pleasant.read more

My service at NP nails was great…read more The salon is clean, they offer you something to drink. Most of the staff is polite. The person that did my service did not speak English and this kind of took away from my experience, she was so sweet but we had no way of communicating with each other, she had to pull one of the other techs over to translate. I've never experienced this before, so for me it was a bit frustrating even though she was so nice and did a great job. Because of the language barrier I was unable to get a real time cost estimate of the extra fees and was just taken a back at my total. And because service aren't itemized on the receipt, I couldn't really tell what cost what outside of the basic service like my pedicure. Anyway, service was great but I think I would prefer to be serviced by someone I can speak to, so there is a clear understanding of what I am asking to be done and what costs if any would be associated with it. Very nice people, very thorough. Will be back!

Having recently moved, I needed to find a new nail salon a bit closer to home. After doing some…read moreresearch, I came across NP Nails Spa, and I'm so glad I did! While I've loved every set of nails I've gotten, it's the customer service that keeps me coming back. Tim and his team are all so kind and really care about customer satisfaction. The space is clean and always has good parking, and I'm just so glad I found them!

This place has been lifesaving for my eyebrows, facials and leg waxes. I have been a faithful…read moreclient for a year. Sweety, Cindy and Sara are all very professional and kind. Prices are great and service exceptional.

I go here to get my upper lip threaded. The staff is very nice and they are quick. I would…read morerecommend this place if you're looking for somewhere to get threaded.

I was a first time customer here recently. I was very pleased! It was everything I hoped it would…read morebe. It's my understanding this is a salon ran by two sisters as part of a lifelong cream. I went to Misty as a referral from really good friend. Misty has been doing hair for over twenty years. She knows what she's doing. She truly cares about her clients. That was evident during my short time there in the chair. She's fast, friendly and fun to chat with. I walked in showing her what I wanted and she gave me just that.....from a picture. The salon is beautifully decorated with state -of-the-art equipment. It's conveniently located and easy to find. Also, it's nestled in a quaint southern NC town full of charm. So while you're there try one of the local eateries! You cannot lose out! One other note....I went here as a referral. She's had clients, including myself, who drive more than am hour for a taste of this expertise. Keep up the good work here sisters. What a fabulous salon you two run!!!

I highly recommend this place! The salon is clean, the staff is extremely friendly. They are also…read morevery tech forward which I love. Today I went in for waist length, smedium, knotless braids and it took about 3.5 hours. You couldn't ask for faster service. They play the best music (and I swear every braider has the vocals to pay the bills!), they also offer beverages and snacks...which is unheard of. They have a location here in Charlotte and also Atlanta. Check them out!

The day before my appointment, my time was changed by the salon. When I arrived on time for the…read moreupdated appointment, the service still started late and ended up running well over the scheduled timeframe, which was inconvenient for me since I was late to pick up my child from daycare. At the end of the appointment, I was asked to sign a sheet to book to schedule my next appointment without a deposit. However, no one contacted me for over three weeks. Because of that, I had to go online myself to book and was required to pay a deposit. Due to the scalp tension and significant hair breakage for my first visit, I decided to give my scalp a break and not proceeded with the next session. I canceled one month in advance. I reached out to request a refund of my deposit or a courtesy to use it as a credit for a future date, at least a couple of in the future. I explained I only booked online because no one followed up after I signed the appointment sheet as instructed. The company only offered to push out my appointment for two weeks later to use my credit. I did want to keep my appointment, however, I knew I needed time for my scalp to rest and to let my hair grow out a bit more, which is why I requested to use the credit in the future, within 3 months. However, since the company was being extremely inflexible and not understanding, I expressed that I wanted a refund on the deposit. The management refused to offer any such courtesy or return the deposit. While, the braids looked great aesthetically, they defeated the purpose as a protective style. They were not functional and were far too tight, even though I told the stylist I had a sensitive scalp, and it was my first time getting braids. I also experienced a lot of painful tension on my neck from my baby hair at the back of my head being braided. Additionally, the styling gel that was used also caused significant breakage to my natural hair, which was very distressing. Overall, the lack of communication, poor time management, tight styling, disorganized scheduling at time of appointment, and inflexible refund policy outweigh the nice looking braids. The company prioritizes their profits over customer satisfaction. I could've been a long time and loyal customer had I gotten a tiny bit of grace and empathy.

I was a little skeptical after reading the previous reviews but I am so glad I decided to come in …read more I did not make an appointment but I called before to make sure they could take me as a walk in - there was a bit of a wait but that is completely understandable considering no appointment. The playlist was jumping, all the hits were in rotation! Faatimah was my nail tech and she was amazing. She asked questions and engaged in conversation (all things that were super important to me). She also checked in throughout the service to make sure I was happy with the work she was doing. I spent about $115 on a duck shaped full set with gel polish and French tips. A client they had before me spent $70 on a gel pedicure, just to put the pricing into perspective for you. It is a bit more than what you might pay at a traditional salon but I feel like my experience made the difference in cost worth it. It is also important for me to support businesses where the people look like me so it felt like a small price to pay for that community. I will definitely be returning.

PART 1 --I HAVE TO SAY THIS!!!…read more I FEEL LIKE I DID MY DUE DILIGENCE!!!!! WE'VE GOT TO DO BETTER! I'M SAD & DISAPPOINTED! In the wake of the A**** nail boycott, I went to Applause Nail Salon in Northlake Mall and left so disappointed!!!!! I really-really wanted to support BO Salons but this particular experience will not allow me to go back to this one!!!! As I always do, I looked at the reviews and was truly impressed and got really excited, however, I did not initially realize that those great reviews and stars were based on the hair services and not the NOT nail services. My daughter, granddaughter and I went there a week ago after trying to call for two days to inquire about their services...While there, we decided to make appointments for pedicures and full sets (a major task in itself). Prior to going, my intuition told me to call and confirm and boy was I glad I did! When the manager answered the phone, I was told that she could NOT find my name and after further research, she came back to the phone to inform me that a nail tech name Nicole was scheduled to do them but she was not going to be able to do my appointment and it had been canceled. I was never notified -it just so happened that I was able to take my granddaughter's spot for 4pm because she had to work. I arrived right at 4:02 pm after spending 10-15 mins on the phone trying to get this sorted out! I waited for only about 5-10 minutes before I was called back for my basic pedicure no gel. ($55, after seeing $40 on the price list) BTW, they "tried" to charge me $70 for gel when I had already told them regular polish twice, which I got) Anyway, when I inquired about the difference, I was told that the basic price went up. The "2 hour" "basic" pedicure was "good". I moved to the seat to have my "basic" full set done, which took another 2 hours..Aside from the slightly bumpy and warped nail job (Poor Workmanship), I went to pay only to be told that my nails cost an additional $10 or $15 for "longer length" which were not the case at all. They were not long at all. I went ahead & paid it PLUS A 10% tip (courtesy) but I knew I would not be returning! So basically, I paid $95 for set of nails with Gel Polish and the workmanship was horrible! Lumpy and very rough around the edges with polish over my cuticles and skin. This same set elsewhere at (A****) salons are only $55. I am so disappointed with the workmanship. I can see the "hair salon" thriving because we have successfully mastered this industry . It came from years of doing hair! But certainly not the Nail Salon. I honestly don't mind paying higher prices for great service (Never have) however, in this case I feel that I was charged prices well above the services I received. Basically, "The quality of work should match the cost! Unlike services from previous (A*****) salons, I did not get what I Paid for! (Please don't push us back. If you know what I mean!) For years , I've received far better quality of work for far less than I paid here and in 1/3 of the time. SEE PART 2 on Google Reviews because of the limit to how much I can post here.

Went today for a wax and received excellent service from JaKeisha (hope I'm spelling her name…read moreproperly!). I had scheduled several appointments before, but had to cancel, and each time I received reminder texts and calls. Every time I have called the person I have spoken to was professional, kind and accommodating. So I finally went today and the location is clean and inviting. Very white and clinical, but modern and stylish. My wait time for my 9:45 appointment was like 2 mins and then she was ready for me. The rooms are clean, brightly lit and white. Materials clean and sterile. JaKeisha wore latex-free gloves. She was very kind, calm, and engaged in conversation with me, and my service only lasted about 15 mins total, but was professional, quick, clean. A little pain, but it was fleeting and expected. I definitely recommend! I'll be back as well.

All there locations have lost great talent. Some of their employees need additional training. Past…read moreemployees that have left the place tell of horror stories of working here. Which says a lot since services have declined in past years. Be very aware that this place has a late policy but not an on time policy. They take care to tell you that you about they 7 minutes late policy when in fact you are only 6 minutes late. They feel it's ok to wait for your service but heaven for bid you are late they will one time. Many times I've come for my appointment on time of not before time and have been made to wait wait more than 7 minutes from my appointment. I say to the business owners to reconsider this policy as you will loose valuable customers such as myself. And receive no referrals.