I had, unfortunately, experienced a bad cut, and was referred to elevate by a neighbor for…read morecorrective measures. Sarah inspected my hair and the color, she inquired about what products I use as well as any sensitivities or allergies. We discussed the style I wanted. She was very honest and open in saying we weren't going to get there in one cut due to previous cut at another salon. I knew going in it was going to be a process to get the hairstyle that I wanted given the condition of my hair. I was pleasantly surprised at the foot stools to make your dryer time and hair wash more comfortable. From my initial call to the salon through the entire process, everything was pleasant, relaxing, explained thoroughly, and ended well! Each individual has unique hair that responds and behaves in a unique manner . It takes time for a stylist to learn your growth rate of hair and the quirks of your hair. It is literally a process, that requires patience and the building of the relationship. If you're going in for a color, the initial cost, depending on the condition of your hair, may be more because more work and product may be needed. Regular maintenance reduces that issue for most. So, additional costs for extra product was not a problem. I now have the baseline to get my hair where I want it to be. I had a wonderful experience, a very peaceful and relaxing experience. I look forward to my next visit and working with Sarah and Hannah to get the dream hairstyle.

I've been here about 2 times and essentially had great service every time! I have brought my mom…read moreand other nieces here. Hannah and Alex are amazing! They do a great job always!! But Today, I brought my nieces who are visiting to get their hair done. As I was getting ready to check out, my son, a one and a half year old, started screaming. The owner of the salon stated, "can they take him outside? He's stressing me out." I'm appalled at what I heard her say and can easily file an ADA claim. Never have I been treated like this. Im sorry to Hannah and Alex because I really like them but I will never come back here again.

Loved Leah - in town from NYC and she took such good care of me. My hair was amazing and just want…read moreI wanted. Highly recommend!

All around superb service - with extensive experience and a great smile and personality.read more

Great people, really cool speakeasy style atmosphere and a great cut. Oh, and whiskey. They have…read morewhiskey. Ask for Velvet.

I was visiting the area for the first time on a business trip and needed to get my haircut. Tosha…read morewas great. Skilled, made me comfortable, and did a fantastic job on the haircut. The place is super clean, professional, and had a great atmosphere. For anyone visiting or who lives in the area, I would highly recommend this location.

Had my first cut here after moving to US. It a cute little salon near Rosedale shopping center with…read morejust 3 chairs. I was a little skeptical about how it would be and if Indian hair would make any difference for them to style. Katie did a great job. She is very professional ,friendly and made me feel comfortable. Definitely going back for more haircuts.

AMAZING! I've been…read moreto all sorts of salons in the past few years because we've had to move a lot. This was such a great experience. Stephanie did my cut and color and put all of my fears to rest. She's incredibly sweet and easy to talk to. She was super patient with my indecisiveness and helped me find a happy median for what I wanted. My color looks absolutely gorgeous and the price was very reasonable. I've paid ridiculous amounts in Raleigh before and gone to some snobby places. I'm so thankful I found such a cool place to go that's not pretentious. Everyone was very talented. I will not go anywhere else! I've gotten so many compliments on my hair and it looks so much healthier. :)

I have been getting by hair done by Brittany for about a year and a half and she was the first one…read moreabout 11 months ago I asked to do my Wedding hair! She has always been amazing with my hair and my wedding hair has just been the icing on top of the cake! Wow! I got some many compliments and it stayed in place All day! Brittany knew the challenge of my hair before the big day as I have the most fine hair that doesn't hold curl for anything! We decided to do a complete updo and I could not have imagined a more perfect outcome :). Thank you so much Brittany for making me beautiful that day, you are the best!!!!!! Charlotte

Very nice staff but the stylist I went to never gave me what I wanted. I spent almost 5 hours in…read morethe chair and over $200 for color, highlight, tone & cut and it was NOTHING like what I wanted or the pic I showed her (several times). When finished, she also made the comment that she deliberately didn't give me the color I wanted because she was afraid it would be too vibrant... so she made a safer decision. Ummm WHAT.... She also had told me stories of similar situations with other clients and her not wanting to make anyone angry.... I left in tears and very disappointed. Would not recommend.

I don't typically leave bad reviews, but if you come here avoid to Julie/Julia at all costs. I get…read moreit, it's just a $20 hair cut, but this goes beyond any cheap hair cut expectations. I came with my mom here hoping for a quick and easy hair cut, since this would be her first after healing from her cancer surgery and radiation. My mom has some nerve pain in her ear and neck and after explicitly telling Julie this she completely ignored her being in pain or flinching when she was trimming on that side, not asking if she was okay or checking in at all other than to say "almost done" when she was visibly past the point of pain. The entire hair cut she talked about ONLY herself (I get it if you're having a rough day, but your clients aren't your therapist). Ironically, she talked about her own issues with nerve pain, and I would have assumed that made her knowledgeable or at least intuitive to other people with the same issues. Apparently not. When blow drying she directly blew in her face even after my mom told her it was too hot MULTIPLE times. At the end of the hair cut she nicked my moms ear enough for it to bleed and didn't say anything, and never cleaned her off, just took the cape off and asked for payment. When I got home I had to help clean her off and trim the areas she missed. My mom has a hard time advocating for herself due to the mouth surgery, but this goes far beyond that. I have never seen someone so absolutely self absorbed in my life to the point of completely ignoring the person in your chair. Julie, if you're reading this please take this criticism for what it is: a call for you to do better. Please go see a therapist (again, not your clients), and recognize where you can do better for the people you service. PS. If you're cold bring a jacket to work, don't expect your coworker and clients to sweat themselves out for you.

I gave this place five stars because they clipped my hair with great accuracy…read more When I was sitting in one of the waiting chairs and heard the hairdresser talking to the customer, I hoped there would be no conversation, but I knew there would be. Crazy thing is somehow poker came up and I got super passionate (as usual) and enjoyed the conversation very much. She was genuinely intrigued by how the poker world worked (travel, buy-ins, money management, etc.) She asked, "Are you a good bluffer?" The answer is yes, but I don't bluff often, which is why I'm a good bluffer. Table image plays a large role. In a tournament, I will act weak for hours at lower blind levels so others will attack later when there are bigger pots. So, I don't really rely on bluffing. It's a different style because I want to be bluffed. See what happened there? I got on the topic of poker. My bad! If we're taking about haircuts, great clips!

Jessi is amazing! I love my haircut, and I'm glad to have found Jessi. She's very kind and…read morelistened to exactly what I wanted. I added some new haircare to my routine from Jessi's advice and couldn't be happier :) Can't wait for my next appointment! Thank you Jessi!

My new favorite salon & stylist! Well worth the drive…read more Jessi thank you so much for the great haircut! My hair feels so silky soft from the conditioning treatment. Such a pleasure to meet you, I look forward to making my next appointment.

Orsi is great! I have seen her for 3 years. She is busy and you must wait on an appointment…read more Everyone at the shop is very friendly and caring!

I can't express enough how great this salon is! I went in for a hair cut with Lydia and she did an…read moreAMAZING job! My hair needed a re-boot and some life back into it, and I walked out of there feeling 1000 times better about my hair. The salon was clean and offered refreshments right away. I've never been more in love with my hair... which sounds silly but it's true! I'll be recommending this to everyone I know!

Love Love Love This…read moresalon has exceeded my expectations. I had questions before booking my appointment and the staff was super friendly and answered all of my questions. I did a little bit of digging to find out which salon I wanted to go to and was so happy my new go to salon. The salon itself was really a welcoming vibe of love when you walk in. I had Bethany as my stylus and she did an amazing job and super friendly. All the stuff that I interacted with were all very friendly and welcoming. Definitely will be coming back.

I debated writing this review for a while, but I think it is worth doing. I have NEVER written a…read morebad review in my life, but this salon has the most confusing, least transparent, and most hypocritical pricing system. Let me start by saying the stylists themselves are lovely. This isn't about them. They were kind, professional, and genuinely talented. My issue is 100% with the management and policies that clearly care more about money and marketing buzzwords than about actual customer experience. I booked my appointment with my mom. She picked a "higher-ranking" stylist, so we expected her haircut to cost a bit more--around $30 extra. That made sense. The salon already lists all prices in ranges, which is fine (it's standard since hair length can vary), but their "starting" prices are already high. Whatever, I'm happy to pay people fairly for their time and skill. Then I get there and find out about their "SalonScale" policy, which means you're charged extra for the hair color product itself, weighed by the gram. My stylist told me it would be about $50 more. Annoying, but I was flying out of the country in a few days, so I just went along with it. By the time I was done, my haircut and color were over $400. For a single appointment. Meanwhile, my mom (whose stylist was higher ranked) wasn't even told about this SalonScale charge, and her total ended up less than mine. Our hair is the same length. So explain to me how that makes sense. If the haircut and color are already that expensive... what the hell am I paying for if not the product? , After getting home, I checked on their website to see their SalonScale policies. This is what pissed me off the most, and where it becomes hypocritical. They actually try to justify this extra charge as being for environmental sustainability. Here's what their website says: "We believe in transparency and efficiency, which is why we use SalonScale for our color services. We weigh out our color by the gram with every client to ensure perfect results every time. By weighing out color, we also eliminate waste, keeping in line with our mission to be more sustainable and leave less of an impact on the environment. With SalonScale, we separate the cost of color from the service price using a parts and labor model. This way, you know exactly what you are paying for." Sorry, but you do not believe in transparency. Nothing about this was transparent. I'm not standing back there watching you weigh color by the gram--you could tell me anything, and I'd have no clue. And "charging more money to save the planet"? Give me a break. You don't need to bill your customers an extra $50+ to be sustainable. Just use what you need and don't waste product. Stop using climate change as a marketing prop to justify upselling people. The haircut itself wasn't even what I asked for, but I take some blame for not speaking up right away. I left my hair curly, so I didn't realize how different it was from what I asked for until later. I came back the next day for a touch-up--they said they had a "no charge" policy for that, which I thought was great considering the expensive nature of my haircut. But after the touch-up, my stylist offered to "style" my hair. She phrased it like a nice gesture, a little favor. Then boom--it showed up on the bill as a $50 charge. That's not a favor. That's shady. You need to be upfront with customers about how much things cost BEFORE doing them. I checked online, asked in person, and asked again when I arrived for my touch-up appointment to clarify that there would be no extra charges. , Oh, and the final insult: they charge tax on the tip, which you have to pay. Normally, I wouldn't care, but by that point, it just felt like one last way to squeeze a few more dollars out of me. The sad part is that this could easily be a great salon. The stylists are good at what they do. But the way this business runs? It's manipulative, confusing, and anything but transparent. If you go, just know you might walk out paying $150+ more than what you planned (and with the feeling you've been taken advantage of under the guise of "sustainability").

First off, Jessie is awesome! I'm a new client and have seen her twice so far. The first time she…read morecut my hair exactly like the photo I showed her. But before she cut my hair, she informed me how that cut would look if I didn't style it everyday. She made sure I understood it might look a little more simple if it's just straight. She was very informative with the product and told me what she was using to style my hair. She is very sweet and professional. Then I referred my friend, who absolutely loves her cut. She even told me that this is the first haircut she's had that it's easy to style and it looks good.

This was the WORST salon experience I've ever had. I clearly explained what I wanted, and not only…read moredid she completely ignore my instructions, but the haircut I was given is uneven, choppy, and way shorter than I ever asked for. It was by the stylist Hayley . My hair is now so thin and messed up that I can't even style it. I feel embarrassed to step outside looking like this. A haircut should make you feel good, not leave you depressed and frustrated. Instead, I left the salon feeling absolutely awful. I trusted them with my hair, and they completely ruined it. I will never come back here again and I wouldn't recommend this place to anyone. Worst part was they didn't bother to fix when I called them stating my concern. don't recommend stylist Hayley