I came here on the grand opening and they were not prepared at all.
It was the most unorganized boba shop ever. Have you guys ever played overcooked? OMG have your employees play the game and understand how a food serving establishment should work. It's like they did 0 training and no pilot runs at all and decided to just open their doors.
I got in line with maybe 10 people in front of me, it took literally 30 minutes for me to be able to order. They were having so many issues with their ordering system. Then after I finally got to order an oolong milk tea with boba. I was waiting at the side counter for 20 minutes before they called my number... and it was the wrong drink!! It was just normal black tea with no boba. I ask them to make it with OOLONG MILK TEA. After another 10 minutes, it comes out with oolong milk tea without boba... I'm getting impatient here and i can see the OTHER 10 people waiting by the couner all pissed. After another 10 minutes, It finally comes out with OOLONG MILK TEA and BOBA... and GUESS WHAT? They forget to add sugar in the DRINK! IT tastes like TEA WATER... DILUTED TEA WATER because they fill a cup FULL of ice and then add HOT TEA to it. At this point, i really didn't want to take another gamble and waste another 10 minutes, so I just took the drink and left.
Utterly pathetic boba shop.. I'm also shocked at all the 5 star reviews here because 99% of the customers were not happy...
Here's some feedback to the owners...
Next time do a pilot run and get all your ducks in a row first. Don't just jump in without any training, any trial of your equipment or any PLAN OF ACTION. Being nice and apologizing while doing a horrible job still earns you 1 star. What you should have done was stop new orders / stopping business for 1 hour to re-plan instead of constantly pissing off more people. read more