Service is great: The young lady at the front desk with curly hair, along with Yuli! Making snickering remarks while I had an appointment. I had to move my original and came later. So I will not be coming back for a while. It's a shame because the person I go to is wonderful, but those two, very rude and no customer service etiquette. I would encourage them to do some training in customer service and holding themselves together, you never know who you are speaking or interacting with: read more

Torri at Palazzo in acworth was so sweet. After having to wait an extra while a few days prior and not being able to get my nails done cut to a time crunch, Torri took care of me and more than made up for it! read more

Myself, my mom and my Grammy visited Palazzo late on a Saturday desperately needing pedicures. We called ahead, as we would be arriving very close to closing time. Despite this, they still accommodated us, and not only did they help us, they did an amazing job! All 3 of us said that this is the best pedicure we have ever had! We will FOR SURE be back and highly recommend this shop to anyone wanting some relaxation time!! read more

Fabulous job on my manicure today, by Ruby! She took extra care to get the stiletto shape right. She also achieved the style I wanted with the modern take on an 'French' manicure with fluorescent yellow tips. I'd definitely request her again. read more

Palazzo Nail Spa - Acworth - Ruby did a fabulous job on my nails today. Stiletto shape with a V modern French manicure tips - Nail Salons Near Me - Acworth, Georgia

Been a regular here for a few years. Friendly and clean. I've never had a bad pedicure. Easy check in. Often there isn't a wait. You can book your favorite nail tech if you have a preference. Free beverages offered with service. Really, can't say enough nice things about this location. I drive past 15 other nail salons to go here. read more

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Super quick and friendly service. They were able to execute exactly what I requested and for the most part I would say this place is very reasonably priced! read more

Palazzo Nail Spa - Acworth - Red nails with K initial on ring finger - Nail Salons Near Me - Acworth, Georgia

This is my gf's fav spot to go too, and it's been at least a year and a half (or more) since I last had a pedicure, so we dropped in on a Sunday. It's in a strip mall lot and seemed to have ample parking. I'll just go ahead and admit I enjoy pedicures. As a competitive runner, it's certainly needed from time to time and it's relaxing! This place is pretty large, with kids chairs and at least 20-24 adult chairs with massage feature included on the chair. They also offer you complimentary wine, soda or water here. We only had to wait 15 minutes since we didn't have an appointment. We both did the Deluxe Pedicure (45 minutes long), and got wine. I'm pretty sure I got the newbie, as the lady that was doing my gf's toes kept instructing her what to do. She did take extra time, it seemed, and I wasn't complaining when it came time for lotion on the feet and legs. However, I wish she had gone harder on my calves and feet. Overall, it was a good experience. The wine did take time getting to us and I feel like they could've done a better job of cleaning the chairs and floors after the last person before us used them. Would come back again, though. read more

Palazzo Nail Spa - Acworth - My one and only photo I took. Ooops. - Nail Salons Near Me - Acworth, Georgia

Very friendly service and fast. They did a good job and my nails looked great. I will definitely return.

I was in there for a manicure and the employees were harassing a woman about a bill they rung her up wrong for over a month ago demanding she pay it. The woman was clearly confused and embarrassed and they kept insisting she owed them money. Another employee came up and was harassing her about a tip at the same time. The lady was clearly flustered and I felt really bad for her. I heard her say 'I kept telling them that bill was wrong and they insisted it wasn't'. I understand that they wanted to get paid, but they were borderline harassing her. This was done with no tact whatsoever and I will not be back. How do I know they won't do the same to me? It wasn't a good look for this business... read more

Palazzo Nail Spa - Acworth - Store front - Nail Salons Near Me - Acworth, Georgia

I saw Rosie today for my pedicure and it was wonderful start to finish! Every detail of my service was perfection. She was not only thorough but kept gentle yet firm pressure in everything she did. I would also like to mention this place is super clean and I like the fact that they use disposable instruments when needed. Would definitely recommend and will be back! read more

I have been a couple times for pedi and mani. They are consistently the best services I have ever had. Highly trained staff. Thank you for your patience with me and being creative. Extra special anniversary nails. read more

Palazzo Nail Spa - Acworth - Acrylic - Nail Salons Near Me - Acworth, Georgia

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Came in with my daughter as walk-ins around 10:15 on Monday morning. We were promptly greeted, seated and offered drinks. We got mani/padis (classic and kids) the technicians were friendly and we both like our nails. The coffee bar is an excellent touch! read more

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Love this place! They do such a great job and guarantee their work! Yen is my favorite!! read more

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I recently moved into the area and needed to find a new salon. This one is highly rated on Yelp so I decided to give it a try. I've been here maybe 4 times now and they are really good. I typically go on Saturday afternoons and while they are busy I've never had to wait more than 5 minutes. The only reason that I didn't give 5 stars is the polish doesn't seem to last as long as my old salon. I get the regular polish and it seems to look dull and begin to chip around 2 weeks but this could just be a "me" thing. All in all, it's a very nice salon. read more

I have been here a couple of times and the service is amazing. Also my Gel lasts longer than other places I have been too. Highly recommend this place. read more

This was the absolute worst pedicure I have ever had. I paid 85 dollars for someone to paint my toes and RUB (not even massage) lotion on my legs. I have been here multiple times and never had this problem. Not too sure what the deal was today but that was horrible and they charged me $85. I went back in since my dead skin was all over my legs because she did not even scrub them. when I went back in and told someone, they took a wet rag and rubbed my leg. The point of going back in there was for someone to redo what I did not get but instead I received a wet rag. I never ever complain but the fact that I was charged $85 not including tip was absolutely ridiculous. Edit: I do have to say that when I called back up there I got the absolute sweetest lady on the phone. She offered to refund me or redo it. I was extremely grateful for this so I didn't have to pay twice!! She booked me an appointment with one of her employees that I have heard nothing but good things about. read more

long-time customer and I always see a variety of nail techs and consistently am thrilled with the results. Beautiful salon that gets you in and out quickly. highly recommend! read more

I received a pedicure for which the quality was meh... my nail technician did the bare minimum including the massage, but continuously tried to upsell while I was trying to relax. Is there anyone that still wants to provide a great experience anymore? read more

I have been to this location several times and have always experienced great service. I usually get gel mani/pedi and on occasion SNS manicure. All of the nail techs are great. My go to nail salon (I drive 20 mins to come here). read more

I haven't had my nails done in a couple of years. A friend recommended Palazzo Nails, and I was very pleased. The facility was very nice and clean. Made an appointment & there was no wait. Carly did an awesome job! read more

Palazzo Nail Spa - Acworth - My new nails! - Nail Salons Near Me - Acworth, Georgia

This place is nice, bright and clean. I experienced my first SNS and pedicure here and it was good. They have a large choice of colors, and they offer you water, tea refreshments when you arrive and when you sit down. However it made me uncomfortable that there were a few customers receiving pedicures with no mask on, it should be mandatory. There are places I go where I don't have a choice but to accept the fact they refuse to mask up but in a beauty industry setting it should be required. read more

Horrible experience. The people were nice. Made an appointment for 5:30. Nails weren't done till 7. When they were done they were I can't even explain but they were not cute. I've never experienced this in my life with a nail salon. Came with short natural nails and left with short natural nails. Never again. read more

Palazzo Nail Spa - Acworth - "Coffin" shape. - Nail Salons Near Me - Acworth, Georgia

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I go to their new location up by Governor's . The salon is new and has a modern vibe. Polish display is really well organized. I've been looking for a new place in this side of town for a while and I am glad I found them. A lot of the folks that are working here came from another salon down the road, and I was so happy to see since I knew they did great work. Tina did my gel manicure and Kevin did my pedicure. They both did a fantastic job and I look forward to returning. Tony the owner is super friendly and courteous. I definitely recommend this place read more

Palazzo Nail Spa - Acworth - My finger nails and toes - Nail Salons Near Me - Acworth, Georgia

Kim never disappoints! She always exceeds my expectations. I highly recommend Palazzo Nail. Me and my three daughters are very local customers. read more

Another great experience. What can I say. A winner in every aspect. Always a pleasure to come here and this time with my little princess. I recommend this place to anyone who enjoys a quality mani pedi with excellent customer service. Also don't forget you get your choice in a beverage upon arrival. read more

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Eva did a great job on my super short problem nails by giving me these pretty ombré nails! Great experience! read more

Palazzo Nail Spa - Acworth - My fabulous ombré acrylic nails by Eva! - Nail Salons Near Me - Acworth, Georgia

I got my nails done by Chloe over a month ago and they still look amazing with no lifting ! read more

Palazzo Nail Spa - Acworth - Full set with gel polish & almond shape. - Nail Salons Near Me - Acworth, Georgia

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Nicky she's amazing! Very picky about who does my nails... she never disappoints!!! read more

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I have found my place and it's only taken me 20 years to do so! Everyone here is so nice and they go out of their way to make you feel pampered. I don't want to give away my main techs name because then I might not ever get an appointment but I will because a girls gotta make money. Hannah is off the charts meticulous about every detail and you don't even have to tell her to be, she just knows and makes my nails look perfect every time. read more

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Amazing! I was a frequent customer at the Baker rd location and was really happy one opened closer to my house. This location is just as good everyone was friendly and welcoming. My tech Chelsea did an amazing job on my nails and was very sweet. read more

Palazzo Nail Spa - Acworth - Nail Salons Near Me - Acworth, Georgia

I had a great experience at Palazzo. Jessica was patient with me when I changed my mind a few times. In most experiences I've had, the tech rushes through & pushes you out the door to get the next person waiting.. this was not the case at Palazzo! They have plenty of chairs & staff. They also have punch cards. I'll definitely be back! read more

Palazzo Nail Spa - Acworth - Nail Salons Near Me - Acworth, Georgia

My first experience here was wonderful upon arrival I was immediately greeted and sat down . I was able to get my nails done by Elaine which I loved and Paul took his time with my feet I was truly pleased. I've had several bad experiences in Georgia with nail salons so I'm just happy I had a good experience here. To top it off I got to relax with a glass of wine and on the way out the door don't forget to grab a treat . read more

Palazzo Nail Spa - Acworth - Nails - Nail Salons Near Me - Acworth, Georgia

Covid measures are in place. Wear your mask and enjoy a cup of wine while Palazzo takes care of you. I would name my tech, but y'all stressed out my last one. So just know they do a great job and take really great care of you. They are so worth the wait, but make an appointment to help them out. In my last review on Google, I stated that they handle "walk-ins" well; however, don't be that person. Please make an appointment so you can experience the same quality and experience. read more

The salon I used to go to closed during COVID, so I thought I'd give this place a try. It's like a factory... place can accommodate over 30 clients and it was packed!!! .too many clients at once for my taste (we're not past COVID folks). Tools used on my feet did not seem to be cleaned/sterilized. The tech just wiped with a rag...not good. Toes were not clipped or filed well. In fact one nail was bleeding! I had to fix when I got home. Leg massage was non Existent, Even when I asked for more pressure. The tech kept trying to "upsell" me on other services, to the point of being annoying! One of the worst pedicures/nail salon experiences I ever had. Yes, It's low cost, and you get what you pay for. NEVER again! read more

I would stay as far away from this place as one could! I went in for a gel manicure and gel pedicure. Nearly $90 later and only a few days later and I have two toes that have NO polish on them, this has never happened to me with a gel pedi and I've spent hours swimming and in bodies of water with other pedis. I also had to come back to the salon on the SAME day because my nail was already halfway peeled off on my thumb nail! While doing my nails, I told the young lady several times that the polish looked concerning to me. It was bubbling and not even. She kept telling me the top coat would fix it. I knew better and of course it didn't. She even got annoyed upon my mentioning it and rushed through the remainder of my service. Unfortunately she was the same lady that serviced "fixing" my nails when I came back the same day. She didn't make eye contact with me and stood up the entire time, as she filed my nail down to nothingness and slapped polish on so quick, I could barely process it. The customer service was lackluster and they were busier than they could manage. I will never return and hope my nail tech is never out of town again because I'd rather be in shambles than return here! read more

I went in for a mani pedi waited 30 minutes and I had an appointment. My tech was busy seeing about other techs. She clipped my skin, two of my nails are not rounded correctly and a toe bail too. It is very obvious. I will not go back. Don't waste your time!!!!! read more

We love Palazzo!! Excellent service and staff is beyond friendly! This is close to home but even if it weren't, it wound be worth driving to! They're fantastic! read more

Yesterday was the grand opening of this new location here in Acworth. I was very happy when it opened, I usually travel 20 minutes to the Kennesaw location because they are THAT GOOD. The salon is absolutely stunning! Customer service on point, sanitary technique on point, nails on point. I can't say enough good things about Tony and his staff. There isn't a tech you could go to that would give a bad experience. Oh, and they are all fluent in English-no communication barriers at all! Bonus: I was very pleased to hear that all colors come in sns, gel, and regular polish so matching colors is never a problem. I usually get sns and they last me a solid 3 1/2-4 weeks until I need a fill-in! read more

I am willing to travel 20 mins from my home to get to this location because it is so hard to find a trustworthy place that does a good job with my nails and also doesn't damage it. I've tried different nail salons and never quite finding the right one until I came across Palazzo in Acworth! The place is beautifully decorated, unlike many nail places. They have excellent customer service always friendly, making you feel comfortable. They've found a regular customer with me!! read more

I had the worse experience at this nail salon! I had to wait 45 min. to even be seen when the place was super slow. I showed the people what i wanted and they gave me everything but that. They are super aggressive when filing your nails and my acrylic is super thick it's like a brick on my nail! i asked for short rounded nails and i left with this terrible looking square shape. I EVEN ASKED FOR BROWN NAIL POLISH AND THEY PAINTED THEM BLUE! At the end of the day i suggest you not to go there or you'll leave upset! read more