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    Palacio Pool & Spa

    5.0 (2 reviews)
    Open • 7:00 am - 5:00 pm

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    11 months ago

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    Leslie's Pool Supplies - Free Pool Water Test Station

    Leslie's Pool Supplies

    (14 reviews)

    I can't in all good conscience recommend this store to anyone. They've now had my one-year-old,…read more$1,600 Polaris pool cleaning robot for two months that I brought in for warranty repair and was told it would take a maximum of two weeks. Every time I call in or stop by they seem confused as to why the warranty paperwork hasn't been submitted to the manufacturer for approval. They are WOEFULLY understaffed which I think leads to the majority of the problems, but there are also knowledge and technical gaps to deal with. I took a water sample in earlier this year and was told that my copper levels were dangerously high and that the pool would need to be completely emptied to resolve the issue. Two weeks later I took another sample in and same result. Thank GOD I didn't follow that advice. I ordered my own copper test kit and did it myself and it came out at 0 ppm. I took another sample to them after my own test and THEN theirs came back at almost 0 ppm. So long story short, you cannot rely on this store to give you accurate water test info. Something's wrong with their fancy automated system. Nor can you rely on them to get back to you on a timely basis for equipment repair. I would recommend to anyone that they avoid this store at all costs and instead drive down the road to All Seasons Pool for equipment, water tests, and services.

    Competitive pricing. Friendly service. Workers help you load. Great experience all the way around!read more

    Nevergreen Pools

    Nevergreen Pools

    (48 reviews)

    Keoni did an outstanding job as usual! Communication was excellent, and he explained everything in…read moregreat detail, including how everything was hooked up and how it works. He dialed in the automatic chlorine feeder and replumbed the system, removing the old waterfall and integrating it with the new variable-speed one I already had. He even spray-painted the pipes to match, which was a really nice finishing touch. He also took the time to integrate all of my new add-ons into my Pentair panel and set everything up with specific schedules so everything works together properly. He made sure I understood how everything was connected and how the different components work. The setup came out clean, professional, and exactly how I wanted it. This entire project exceeded my expectations. I'll continue to use Keoni and Nevergreen for my pool needs, as usual. Highly recommend!

    My heart!!!!! This makes me so sad to leave this update. We used Nevergreen for nearly 4 years. We…read morehave loved them and their service. A few hiccups, but they were always dealt with in a respectful way and timely manner. We recently ended service with them only because we are trying to sell our home and we are trying to cut costs. We figured we could maintain the pool ourselves through the rest of the year. We called and were able to cancel our monthly service with them pretty easily. They were kind and helpful, but no information was given about the way they would leave the pool on their final service. Their departure, unfortunately, was disappointing and ended up costing us almost $400 to fix their mistake which actually defeated the entire purpose of trying to do this on our own to save money. I'm not sure if it's standard practice to leave everything with the pool completely OFF, but some notice and communication would have been nice. Everything was turned off. There was no power going into our pool. The filter, vacuum, pump, everything was turned off and in August heat this was a disaster for algae to grow. We didn't notice it until it was too late. I guess it grows quick in the heat because 2 separate trips to the pool store and $400 later we were able to get the pool back, but what a disappointment. I thought we had a week from the time Nevergreen serviced our pool until we needed to worry about it, but that was being under the impression that the filter, pump, vacuum etc was still running and keeping things clean. I do want to note that I really enjoyed our pool guy - I wish I remembered his name! Austin? He was super nice and helpful and when he learned we were cancelling he even took some time to show me a few things about the pool and equipment. Super helpful. I don't blame him. I don't imagine it would be his responsibility to communicate with me those details and he doesn't see me every week regardless. I am more upset with the back office and the lack of communication (no call or email explaining what to expect) when closing out an account and not going over the way things will end. Unless this is not common practice -- if everything should have been left on as it was, then I'm sorry to whoever services our pool lol I don't want to get him specifically in trouble, but this was a very costly mistake for us in an already difficult financial time. Pic for how the pool was left on his final cleaning.

    Palacio Pool & Spa - poolservice - Updated September 2026

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