Very Nice and Honest, Family Owned Business ‍!!!!…read more I Went to their Showroom at Denio's Farmers Market!! I talked to the Owner Amanda and her Father Michael !!! Their Major Business is Hot Tubs and they represent Hydro Pool and Dream Makers!!! They Can Beat the Prices of Most Bay Area Dealers!!! You can Call Amanda at 916 547-3853 She very Knowledgeable and knows her Products!!! I was very impressed with their Products! I actually came to Look at a Max Mini Big Green Egg and Stand .. They Were Having A Blowout Sale on them and the Stand !!!! I arrived and I was pleasantly surprised The Max Mini Big Green Egg was Brand New in Mint Condition and it was their Demo!!! They even Beat Amazons Price and Ace Hardwares Price on the Max Mini Big Green Egg !!! They Take Venmo , Credit or Cash!!! Customer Service was Excellent. Tell them Eugene the Mini Max Egg guy sent you they will give you the Friends and Family Price!! For all These Reasons This Is A Baller On A Budget Approved Establishment!! You know I Keep My Pimp Han Strong !!!

The address is an RV and boat storage . No response when called only voice mail. This is not a…read morebusiness of which Hydropool wants me to deal with regarding parts. Beware..

Randy & Daniel were awesome! Great customer service...even came to our house after 5 pm to give us…read morea tutorial on our new Caldera saltwater hot tub! Would definitely recommend!

We purchased the Kawai Caldera and we love it. Randy helped us with the purchase and was very…read morepleasant. Daniel came today to go over our chemical/salt system. He installed an ozone system for extra easy maintenance. He was very pleasant and very knowledgeable about every product. He was easy to understand. We opted to have the valet service because we are older and would rather them help take care of it for us. I would definitely recommend this HotTub Store!!

From the time Rachel took my call and helped me make sure the current parts I had on hand, from the…read moreformer owner would work, to Brian driving away just now....great experience, couldn't be happier. Turns out, Brian identified a couple issues I was not aware of, fixed everything, for less than expected. The Jotul stove that wasn't working, works like a charm now.....my office will be heated this winter. Sierra Timberline installed a stove in a rental I was living in, this is my first call, since buying our home in April.....they will be my go to when it comes to stove heating. Great service, very knowledgeable and friendly.

We bought a Caldera Jacuzzi after trying out many different styles, both while they were dry and…read morefilled up, running. Sierra provides you with privacy to try their jacuzzis so that you pick the best possible one for you and your lifestyle. Everyone there has been so very helpful, efficient, with excellent customer service. We would truly recommend them for any of your needs, if it is a jacuzzi, stove or furniture. Their costs and delivery were excellent.

Great job Eduardo did for my pool electric work!…read more Well done. Great skills + great attitude. Highly recommended.

After having done extensive research and getting three different quotes, we decided to go with…read moreBlack Bear Pools because of how comfortable Eduardo made us feel. He was knowledgeable, easy to communicate with and he understood our vision while being cognizant of our budget. Eduardo's team was always on time, respectful of our property and privacy. They completed our project in less than 30 days with amazing results!! They are transparent throughout the process and Greysi in the office ensures you are kept informed of any updates to the schedule. Eduardo and his team have been a dream to work with and we would recommend them to anyone looking to build a new pool or give their existing pool a fresh new look. Trust me, these guys which people haven't heard of will most definitely meet and exceed the highest expectations. Thank Eduardo for your and your team's commitment to excellent work!! We could not be happier with our new pool!

I need to give props to Tatianna, she was incredibly knowledgeable and genuinely helpful, not only…read morewhen it came to explaining how to use our hot tub but easing my mind. Before speaking with her, I wasn't sure about my purchase or that I made the right decision on which unit or honestly even the right brand/store. Tatianna helped with my concerns and doubts with a level of patience and understanding I didn't expect, especially for her age. I'm not going to lie, after originally purchasing I shopped other stores and price was absolutely on my mind as I brought in prices and info sheets of other units I had seen. She actively listened to what was on my mind, went over everything I wanted to talk about, compared other models offering pros and cons for each, reassuring and knowledgeably addressing the issues. This after sale service made all the difference and I am truly grateful for her professionalism. Thank you Tatianna for putting up with me and taking your time to make it such a great experience.

Great place to buy a spa, delivery was on time and all went well. Josh was a big help with the…read moreorder and had a small problem after installation but Josh walked us through it. Also have in house service.

I need to give props to Tatianna, she was incredibly knowledgeable and genuinely helpful, not only…read morewhen it came to explaining how to use our hot tub but easing my mind. Before speaking with her, I wasn't sure about my purchase or that I made the right decision on which unit or honestly even the right brand/store. Tatianna helped with my concerns and doubts with a level of patience and understanding I didn't expect, especially for her age. I'm not going to lie, after originally purchasing I shopped other stores and price was absolutely on my mind as I brought in prices and info sheets of other units I had seen. She actively listened to what was on my mind, went over everything I wanted to talk about, compared other models offering pros and cons for each, reassuring and knowledgeably addressing the issues. This after sale service made all the difference and I am truly grateful for her professionalism. Thank you Tatianna for putting up with me and taking your time to make it such a great experience.

At first they were very helpful, TJ the owner sold my wife and I the hot tub and talked to us like…read morewe didn't know anything about hot tubs (which was great) and not tremendously worried about making that sale. That is where the great service stopped. Delivery wasnt great and I've had to call a couple times just to make sure I was understanding the owners manual (not user friendly) but I got the feeling I was bothering the staff. now two weeks later I have a leak and the staff is down laying what it is. waiting back to hear when the technician will be out. I will update the review IF it deserves it.

Run from this company. This company is full of liars who make promises that they do not keep and…read morelive up to. Very poor quality. They even knowingly left a hole in our pool!!! We had a continuous swim current placed along with our pool from Sierra Fiberglass Pools. The 'current' only lasts for at most 1 minute and 20 seconds - Not continuous as it is supposed to be. This started immediately at install. Matt is and has been completely aware. Yet, we were made to pay in full for this system and installation prior to it even being ordered. That actually is not legal. Then, Matt tried to put it off as a "warranty" issue. It has never worked properly. The buttons controlling it have also never worked. Matt tried to claim they worked, but I got in with a wetsuit to show that the buttons nor the current work. Matt has the buttons,yet, that won't fix the problem with the current. In addition, water is leaking from around the current and it was disclosed to us that there is a hole in our pool. Matt knew about all of these issues and chose to complete our pool instead of fixing it. When I wanted it completed, he threatened that, "I would not have a pool all summer long," if I wanted it fixed. When I asked Matt how he got our pool to pass inspection with the issues, Matt stated, "The inspectors don't have to know about that." Lateer, Matt claimed that, "some water can be around the pool and it will still get approved." Matt also left the swim system full of trash which is under water and completely exposes swimmers to whatever that trash is. I also had to continuously pick up garbage and hazardous stuff as we have a small child. While doing that, I found supports that were sealed in a package that said, "Warranty void if not used." - Nope, they were not used. This was after they put off our pool for months while they installed other pools. In addition, We had to fight with Matt, Jon, and Diane to have our concrete finished as agreed upon. They did not put it in our contract. I sent an email prior to signing the contract to be sure that the concrete would be completed. They agreed, yet, later when we asked when that was going to be completed, they stated that they did not agree to do the concrete as we spoke about and agreed to. The quality of the pool on top off all of the other issues is very poor. There is a plastic piece under the conrete that sticks out and has cut our guests. All of the caps around the lights in our pool have fallen off and cut our guests and children. The 'free' gate reversal failed. Our gate no longer works. In the end they took us to court as we withheld money because of the problems. They won as we paid up front for the swim current and withheld from a different "line item" on the contract. The other issues weren't even considered. Now, we are going to be taking other action. I like most people don't agree with paying contractors before they complete work. I hope this review loses you more money than the money you basically feel you can take from us without completing the work...or fixing the hole. Like I said - Run from this company. Unfortunately, Jan or Jon/Diane/Matt (there is no Jan at their company) your response sound as unprofessional and deceptive as you have been the whole time. It's Like all of the rambling emails yelling at us when we brought up issues escpecially agreed upon issues that you did not want to complete. I'll be happy to also post the court documents showing that you guys left a hole in our pool (yes, in our pool), etc. We are going through the Contractors Licensing Board, which is how we found out a lot of our information. We will be taking action. I hope you guys start to realize you actually have to follow the law, cannot do shoddy work, and cannot leave holes in pools. I was threatened that I would not have a pool all summer if Matt had to put the Badujet in and actually make it work. Also, he refused to fix the hole in the pool until after summer as well. The work on the pool started in August, yet, again, Sierra Fiberglass Pools went and did other pools instead of completing ours. The Badujet was here, I believe in October. Why wasn't our pool completed by June? 9 Months and you couldn't complete it? Again, the Badujet has never worked and you asked for payment illegally prior to ordering and installing. Therefore, we could not withhold money from that line item because it was paid in full. Yes, $14,000 paid upfront ahead of time. The remainder withheld was aroud $5,000 after finding out about the hole in our pool and Matt refusing to make the Badujet work properly. It's funny how Sierra Fiberglass Pools loves to lie their way through things. I am also uploading documents stating that they left a hole in the pool. Also, there is no defimation. You collected money upfront for installation of a working system that you put a hole in the pool for and "completed" the pool with the hole still there. Also, the talk of the 'landscapers' is funny. We

We had our pool installed, with solar panels an the salt water package as well as water jets. From…read morebeginning to end the staff was informative and professional. I even call Matt on the weekends a few times an he picked up right away . Our pool is everything as advertised. We are looking forward to using Sierra fiberglass pools for our next house. Amazing service