Just went into All Seasons in Auburn and had the best help from Lilly! We brought in a small part…read morefor a pool float, and she immediately figured it out and found the replacement part. She was incredibly helpful--outstanding service! Super happy and will definitely be doing all my pool shopping there from now on. Thank you, Lilly, for the amazing service

I had a spa cover replaced. Darren and Tim could have sold me a replacement lift, but they fixed my…read moreold one. Saved me $250. Thanks for service and honesty.

Very Nice and Honest, Family Owned Business ‍!!!!…read more I Went to their Showroom at Denio's Farmers Market!! I talked to the Owner Amanda and her Father Michael !!! Their Major Business is Hot Tubs and they represent Hydro Pool and Dream Makers!!! They Can Beat the Prices of Most Bay Area Dealers!!! You can Call Amanda at 916 547-3853 She very Knowledgeable and knows her Products!!! I was very impressed with their Products! I actually came to Look at a Max Mini Big Green Egg and Stand .. They Were Having A Blowout Sale on them and the Stand !!!! I arrived and I was pleasantly surprised The Max Mini Big Green Egg was Brand New in Mint Condition and it was their Demo!!! They even Beat Amazons Price and Ace Hardwares Price on the Max Mini Big Green Egg !!! They Take Venmo , Credit or Cash!!! Customer Service was Excellent. Tell them Eugene the Mini Max Egg guy sent you they will give you the Friends and Family Price!! For all These Reasons This Is A Baller On A Budget Approved Establishment!! You know I Keep My Pimp Han Strong !!!

The address is an RV and boat storage . No response when called only voice mail. This is not a…read morebusiness of which Hydropool wants me to deal with regarding parts. Beware..

The salesman told me I would receive my hot tub in about 2 weeks and after I purchased it it…read morechanged to a month. So I'm still waiting. They are very accessible before the sale but watch out after.

Every time we go in to this store the people are so helpful, kind and knowledgeable and I always…read moreleave feeling relieved that they had answers for me and are so helpful. Today it was Randy and he has assisted us in the past and he's awesome! If you've never been here, go! You won't be sorry.

We bought a Caldera Jacuzzi after trying out many different styles, both while they were dry and…read morefilled up, running. Sierra provides you with privacy to try their jacuzzis so that you pick the best possible one for you and your lifestyle. Everyone there has been so very helpful, efficient, with excellent customer service. We would truly recommend them for any of your needs, if it is a jacuzzi, stove or furniture. Their costs and delivery were excellent.

They were fantastic well informed, and I really have enjoyed my wood-burning stove! The people…read morethat installed, the stove were professional and they informed me on how to use the stove. The person that came prior to the installation was amazing as he actually changed my mind on the type of stove to buy, and I'm so grateful I went with his advice.

Great job Eduardo did for my pool electric work!…read more Well done. Great skills + great attitude. Highly recommended.

After having done extensive research and getting three different quotes, we decided to go with…read moreBlack Bear Pools because of how comfortable Eduardo made us feel. He was knowledgeable, easy to communicate with and he understood our vision while being cognizant of our budget. Eduardo's team was always on time, respectful of our property and privacy. They completed our project in less than 30 days with amazing results!! They are transparent throughout the process and Greysi in the office ensures you are kept informed of any updates to the schedule. Eduardo and his team have been a dream to work with and we would recommend them to anyone looking to build a new pool or give their existing pool a fresh new look. Trust me, these guys which people haven't heard of will most definitely meet and exceed the highest expectations. Thank Eduardo for your and your team's commitment to excellent work!! We could not be happier with our new pool!

I need to give props to Tatianna, she was incredibly knowledgeable and genuinely helpful, not only…read morewhen it came to explaining how to use our hot tub but easing my mind. Before speaking with her, I wasn't sure about my purchase or that I made the right decision on which unit or honestly even the right brand/store. Tatianna helped with my concerns and doubts with a level of patience and understanding I didn't expect, especially for her age. I'm not going to lie, after originally purchasing I shopped other stores and price was absolutely on my mind as I brought in prices and info sheets of other units I had seen. She actively listened to what was on my mind, went over everything I wanted to talk about, compared other models offering pros and cons for each, reassuring and knowledgeably addressing the issues. This after sale service made all the difference and I am truly grateful for her professionalism. Thank you Tatianna for putting up with me and taking your time to make it such a great experience.

Great place to buy a spa, delivery was on time and all went well. Josh was a big help with the…read moreorder and had a small problem after installation but Josh walked us through it. Also have in house service.

I need to give props to Tatianna, she was incredibly knowledgeable and genuinely helpful, not only…read morewhen it came to explaining how to use our hot tub but easing my mind. Before speaking with her, I wasn't sure about my purchase or that I made the right decision on which unit or honestly even the right brand/store. Tatianna helped with my concerns and doubts with a level of patience and understanding I didn't expect, especially for her age. I'm not going to lie, after originally purchasing I shopped other stores and price was absolutely on my mind as I brought in prices and info sheets of other units I had seen. She actively listened to what was on my mind, went over everything I wanted to talk about, compared other models offering pros and cons for each, reassuring and knowledgeably addressing the issues. This after sale service made all the difference and I am truly grateful for her professionalism. Thank you Tatianna for putting up with me and taking your time to make it such a great experience.

I recently purchased my first hot tub from Sacramento hot tubs and could not have asked for a…read morebetter experience. The salesman Sean was knowledgeable and knew his competition. Pricing was good and included items others charge for, including an upgraded cover and cover lift. The delivery team of 3 was experienced and did an excellent job of navigating a tough path to the site. Once hooked up, I've been in it at least once a day. I've been very impressed with my overall experience to date!

Run from this company. This company is full of liars who make promises that they do not keep and…read morelive up to. Very poor quality. They even knowingly left a hole in our pool!!! We had a continuous swim current placed along with our pool from Sierra Fiberglass Pools. The 'current' only lasts for at most 1 minute and 20 seconds - Not continuous as it is supposed to be. This started immediately at install. Matt is and has been completely aware. Yet, we were made to pay in full for this system and installation prior to it even being ordered. That actually is not legal. Then, Matt tried to put it off as a "warranty" issue. It has never worked properly. The buttons controlling it have also never worked. Matt tried to claim they worked, but I got in with a wetsuit to show that the buttons nor the current work. Matt has the buttons,yet, that won't fix the problem with the current. In addition, water is leaking from around the current and it was disclosed to us that there is a hole in our pool. Matt knew about all of these issues and chose to complete our pool instead of fixing it. When I wanted it completed, he threatened that, "I would not have a pool all summer long," if I wanted it fixed. When I asked Matt how he got our pool to pass inspection with the issues, Matt stated, "The inspectors don't have to know about that." Lateer, Matt claimed that, "some water can be around the pool and it will still get approved." Matt also left the swim system full of trash which is under water and completely exposes swimmers to whatever that trash is. I also had to continuously pick up garbage and hazardous stuff as we have a small child. While doing that, I found supports that were sealed in a package that said, "Warranty void if not used." - Nope, they were not used. This was after they put off our pool for months while they installed other pools. In addition, We had to fight with Matt, Jon, and Diane to have our concrete finished as agreed upon. They did not put it in our contract. I sent an email prior to signing the contract to be sure that the concrete would be completed. They agreed, yet, later when we asked when that was going to be completed, they stated that they did not agree to do the concrete as we spoke about and agreed to. The quality of the pool on top off all of the other issues is very poor. There is a plastic piece under the conrete that sticks out and has cut our guests. All of the caps around the lights in our pool have fallen off and cut our guests and children. The 'free' gate reversal failed. Our gate no longer works. In the end they took us to court as we withheld money because of the problems. They won as we paid up front for the swim current and withheld from a different "line item" on the contract. The other issues weren't even considered. Now, we are going to be taking other action. I like most people don't agree with paying contractors before they complete work. I hope this review loses you more money than the money you basically feel you can take from us without completing the work...or fixing the hole. Like I said - Run from this company. Unfortunately, Jan or Jon/Diane/Matt (there is no Jan at their company) your response sound as unprofessional and deceptive as you have been the whole time. It's Like all of the rambling emails yelling at us when we brought up issues escpecially agreed upon issues that you did not want to complete. I'll be happy to also post the court documents showing that you guys left a hole in our pool (yes, in our pool), etc. We are going through the Contractors Licensing Board, which is how we found out a lot of our information. We will be taking action. I hope you guys start to realize you actually have to follow the law, cannot do shoddy work, and cannot leave holes in pools. I was threatened that I would not have a pool all summer if Matt had to put the Badujet in and actually make it work. Also, he refused to fix the hole in the pool until after summer as well. The work on the pool started in August, yet, again, Sierra Fiberglass Pools went and did other pools instead of completing ours. The Badujet was here, I believe in October. Why wasn't our pool completed by June? 9 Months and you couldn't complete it? Again, the Badujet has never worked and you asked for payment illegally prior to ordering and installing. Therefore, we could not withhold money from that line item because it was paid in full. Yes, $14,000 paid upfront ahead of time. The remainder withheld was aroud $5,000 after finding out about the hole in our pool and Matt refusing to make the Badujet work properly. It's funny how Sierra Fiberglass Pools loves to lie their way through things. I am also uploading documents stating that they left a hole in the pool. Also, there is no defimation. You collected money upfront for installation of a working system that you put a hole in the pool for and "completed" the pool with the hole still there. Also, the talk of the 'landscapers' is funny. We

We had our pool installed, with solar panels an the salt water package as well as water jets. From…read morebeginning to end the staff was informative and professional. I even call Matt on the weekends a few times an he picked up right away . Our pool is everything as advertised. We are looking forward to using Sierra fiberglass pools for our next house. Amazing service

This was our first pool, so we wanted to make sure we selected someone who is a good pool designer…read moreand builder. We spent many hours researching and carefully reviewed all the pool builders in our area. Many of the local pool companies had mixed reviews, even the pool company recommended by our builder had very mixed reviews. When I researched Jim Chandler Pools, all his reviews were all good, I even checked several different websites and those had good reviews too. Because of this we decided to give him a call to discuss our pool project and from the moment I spoke with Jim, I knew we had the right guy. He was easy to talk with and listened to what we were looking for in a pool, he gave us lots of ideas and options to think about before our first meeting. Jim went to our new home site to review the lot/backyard to ensure what we had discussed was going to work in our new backyard. Once we met in person to review the plans, he made recommendations in order to try to keep us in budget or as close to it as possible. When I called Jim's references, everyone I spoke with highly recommended him, they enjoyed working with him, said he was very professional, kept them up to date with the progress, and completed the project on time and in budget. During Jim's first meeting with the City's Planning department, he found out we had very expansive soil which is a problem when installing pools. Jim explained the extra costs when building a pool with expansive soil, it creates a lot of extra work during construction as well as a lot of extra cost to reinforce the pool and pool deck. To help cover the extra costs, Jim recommended some changes to our design in order to save money to help cover the unexpected costs as we did not budget for this type of problem. We were still over budget but some of it was the expansive soil and the rest were my fault . Jim would be on site for each step to ensure everything was done to his expectations. All the contractors Jim uses do great work, they are on time, very professional, and cleaned up after they completed their work. After working with Jim, I now know why the references I called spoke so highly him, he is a great contractor, stays on top of every detail, works closely with you during the whole process from start to end. We just finished our pool, took longer because of soil issues and Covid but we made it. We are very happy with our new pool; and look forward too many years of enjoying the pool. We are very happy we choose Jim Chandler Pools; he really enjoys his job and it shows with the completed product. I am sure there are cheaper pool builders out there, but if you want it done right then I highly recommend Jim Chandler Pools.

UPDATE: It's been three years now. We have had two issues with our pool. First, a lot of…read morehorizontal trim tile came off on the spa area where it connects with the pool. We had two separate repairs made on it, and it has held since the last repair which was last summer. Apparently some water got under the tile and continued to move through them, pushing them up. The tile work was warranted for three years, so there was no charge to us. The other issue is really a matter of design. The spa was designed at the same level as the pool, with water that communicates between the two. In the summer or when there is not rain, the system works fine, and the hot tub will be hot within about 30-60 minutes, depending on the outside temperature with almost no pool water coming in and cooling it off. However, as soon as the pool water level rises much at all (after just a couple of rains), the hot tub takes much longer to heat. At about $20/hour to heat it and more than an hour, it is not worth it to us. We checked with Jim about raising the level of the spa, and he checked with the builders and it is not recommended. We are very disappointed because the only solution is to spend hours draining the pool down to a normal water level. We had normal rains last year, and more than normal this year, but after five years of drought, it seems wasteful and we know that the autofill will just end up kicking on again when the temperatures warm up. So our choice is to not use the spa all winter or to discard all the extra water at a time when our water infrastructure is at a maximum level in the area. If we were doing another pool/spa combination we would DEFINITELY have the spa elevated to avoid this design issue.