From the time Rachel took my call and helped me make sure the current parts I had on hand, from the former owner would work, to Brian driving away just now....great experience, couldn't be happier. Turns out, Brian identified a couple issues I was not aware of, fixed everything, for less than expected. The Jotul stove that wasn't working, works like a charm now.....my office will be heated this winter. Sierra Timberline installed a stove in a rental I was living in, this is my first call, since buying our home in April.....they will be my go to when it comes to stove heating. Great service, very knowledgeable and friendly. read more

We bought a Caldera Jacuzzi after trying out many different styles, both while they were dry and filled up, running. Sierra provides you with privacy to try their jacuzzis so that you pick the best possible one for you and your lifestyle. Everyone there has been so very helpful, efficient, with excellent customer service. We would truly recommend them for any of your needs, if it is a jacuzzi, stove or furniture. Their costs and delivery were excellent. read more

They were fantastic well informed, and I really have enjoyed my wood-burning stove! The people that installed, the stove were professional and they informed me on how to use the stove. The person that came prior to the installation was amazing as he actually changed my mind on the type of stove to buy, and I'm so grateful I went with his advice. read more

Everything. From education to picking out the right stove for me and flawless installation--these are the guys you want to work with. It started with a cleaning and repair for my Vermont Casting stove original to the house. They did a great job with an inspection and cleaning, I was told I would need to replace the door and it was missing the catalytic box needed to work efficiently, but it was still useable as a fireplace. There was no pressure sales to replace it. I called back later to inquire about their fall sale and I was educated that I didn't need as big of stove for my little house. JC and crew were amazing, the installation was less than quoted, clean and efficient. All my answers covered regarding the new stove. Everyone at Sierra Timberline is so professional and friendly. I was given all the information up front to make an informed decision on my purchase. The warranty is great as well. Highly recommend! read more

Sierra Timberline - Vermont Casting Wood Stove - Furniture Stores Near Me - Grass Valley, California

when they installed my stove they didn't secure the pipe on the roof with braces even though it is 7 feet tall. the pipe would move when you touched it. when I mentioned it they wanted to charge me $265 for the brace. I had someone else come out and he found other problems with the installation including the stove is not offset correctly and the flashing on the roof was put on poorly. the pipe inside the house on top of the stove was missing a part. I would not recommend this company. read more

For 3 years in a row an older client of mine has had Sierra Timberline come out to light her gas faux wood stove. She said the tech told her it was "airlocked" (total BS term made to sound like he was actually doing something technical). He was there for about 10 minutes and charged her just under $200. The bill she was given described the service as a "Tune up". All he did was light the pilot on a perfectly functional stove. She didn't know that she needed to press the regulator knob in while in the pilot position before repeatedly pressing the piezo ignitor button. The tech also failed to show her what she was doing wrong, so as to pretty much guarantee another $200 service call next year. I could have talked her through the process in less than 5 min. over the phone and I wouldn't have charged her anything. read more

(I am a general contractor) Sierra Timberline is Worst company I have ever dealt with. I hired them to install a fireplace in cert at a $1000 extra cost over the next bid due to they could install it next week.My 91 year old dad needed to sit in front of it. 1. they showed up tore out part my exist fireplace and did not have gas in the torch tanks and left me with no fireplace and a big open hole. 2. showed up 2 weeks latter and had to go back to office 2 times to get the right parts. 3. Then the guy tells me they are done. I had one of my men take photos of there butcher job.see below 4. the office boss comes out and looks like a deer in head lights tells me its ok. they came back again and did it right you look at the photos and see if you want them to do work for u. read more

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The store's manager and owner offered 2 solutions to our situation. They were very respectful and helpful.

We love Sierra Timberline! We purchased a couch and patio furniture from them over these past 3 years. Both times they have been very professional, providing prompt, courteous service. Their products are quality. I also had an experience with a rental that a previous owner had installed a gas fireplace from Timberline which started having issues, and they promptly came and took care of that issue as well. They stand by their products. We are lucky to have them in our community! read more

We went there looking for a complete fireplace to replace one in a home we just bought for our remodel. We were greeted and had personal attention. Our sales person was very knowledgeable and practical. Very helpful! Highly recommend Sierra Timberline if you're shopping for a fireplace or wood stove! read more

These local folks are top notch. Dan helped us choose the perfect gas model to fit our home remodel. Everyone we spoke with on the phone was incredibly helpful and nice. Couldn't be happier with the final product! read more

Sierra Timberline - Before and after - Furniture Stores Near Me - Grass Valley, California

We really wanted to support a local business, with all of the hardships during the pandemic. Sadly, we not only cannot recommend Sierra Timberline but would caution anyone against working with them (at least on the fireplace side of their business). I have researched fireplaces for the last 3 years, planning on the remodel. With the shutdowns, we had to put our plans on hold but decided to move forwards and press the "easy button" and have a local company do the work. I went into their showroom in July and met the staff, but they told me that they charge $100 for someone to come out and look at our set up and make a recommendation. They offered to take the fee off the cost of a unit, if we went with them. However, in most cases, wouldn't that be considered "business development"? I'm paying you to come to my house to facilitate spending $5,000-$10,000? I then contacted another local company, Abercrombie & Co, whose owner Jim came to our house the very next day for FREE and validated a lot of our assumptions and helped recommend a product to meet our space and requirements. I wanted to give him our business, but the product that he recommended he was not an authorized seller for anymore. Not feeling like we had any options but to go with the RSF reseller (Sierra Timberline), I returned in August and asked if they would have any issues sourcing the fireplace we needed and the chimney. The salesperson, Jerod, said that getting the product would not be an issue and he could see that there was a unit arriving in Sacramento on September 23rd and they could install it October 7th. I was so glad that sourcing and the installation wouldn't be an issue and we would get it in and operational before the cold weather came. I gave them a $2,500 deposit to secure the unit and my husband checked with them on multiple occasions, to make sure that the project was on schedule before we demo'd the old fireplace. As we approached the October 7th install date, they contacted us to say that they could not get the chimney parts and would need to push out the install to Oct 25th. We are starting to get nervous now, because we have a gaping hole in our main living area with an open chimney to the outside as we had removed our main heating source in preparation for the install. Now, we have major rain forecast. My husband calls them and asks if this affects the install and was told that it would go ahead as planned. With the 25th coming fast and storm-a-geddon forecast, we can't get this in soon enough! With days to go, my husband gets a call from the junior sales rep from Sierra Timberline "hey bud, we can't do the 25th. We don't have your stove and we don't have the pipe.". WHAT?!? I paid you in August $2,500 for you to secure the stove that was coming in on Sept 23rd, how do you NOT have the stove let alone the chimney?!? I go into the store to talk with Jerod and he is so condescending and rude to me, he is glad it was me darkening his door and not my husband. They blamed it completely on the manufacturer instead of their own lack of training and lackadaisical procurement and business processes. I explained to Jerod that this is our primary source of heat and I have two small children at home, how was he going to fix this? I asked to talk with the manager, but was kept away by her gatekeepers. I asked for a refund and to have the manager call me, she called me later and said she had been in the store when I was in and heard me say that this is our primary source of heat but did not come out to the front desk to address the issue and help me. The lack of customer service let alone humanity, is shocking. They had zero sense of urgency and I ended up solving my own problem as a layperson with zero contacts or relationships with manufacturers and sourced the exact fireplace and chimney I needed for the project in 2 phone calls. Two. Phone. Calls. And, I paid $1,000 less than they wanted to charge me. Thanks for nothing, Sierra Timberline. And if you are listening Skip Stahmer, your business is not in good hands. I hope that when you are in town next, you review what's going on at your business that you built over 30+ years. read more

Finally an end to a frustrating couple of months!! (Long review: Was frustrated with other companies, Janelle is awesome, Larry and Nick did an outstanding install, charged me less than expected) Had some issues with a couple different companies (see previous reviews) so I thought I would try someone else with hopes of getting this project done. Found Sierra Temberline and gave them a call. After explaining my frustrations and experience with the previous companies, Janelle assured me I had called the right place. She told me she would call me back in 5 minutes with price and availability. Naturally I was a little skeptical with my previous experiences, but sure enough I got a phone call 5 minutes later with both price and availability! I was thrilled! Finally a company I can count on! Janelle was able to schedule the pre-site for a time that fit with my busy work schedule. Larry came out, right on time, took a few measurements and reassured me everything looked good! He confirmed our appointment for the following week and even gave me a 1 hour window of arrival! The following Thursday, the day the install was scheduled, it was pouring down rain. Worst weather we had seen all year so far! I was expecting to get a call to reschedule our appointment. But sure enough, right on time, Larry and Nick showed up! We chatted for a couple minutes and then they went right to work. They put down drop cloths and even a pad to protect our hardwood floors! 30 min in and I'm already impressed! Larry started removing bricks to get the flue pipe down the chimney and Nick had the unfortunate job of installing the flue and chimney cap. Nick was absolutely soaked once he was done! Those two guys work really well together and got the job done faster than I had expected! By the end they were both soaking wet and yet not once did they complain! I spoke with Janelle to finish paying for the job and she told me the job ended up less than the original quote!! Who does that!?! Talk about an honest company! They could have easily charged me full price and I would have never known. Needless to say, I know of only one company to recommend. The new insert works better than expected and looks great! My wife and I are more than impressed with the job, start to finish. read more

Sierra Timberline - Furniture Stores Near Me - Grass Valley, California

Pretty bummed they won't come out to our property to measure and give us ideas on what wood stoves will work for our build. Even offered to pay for their time. Was told to wait till mid January. Made request October 30th. read more

Can I give more stars!?!? Carol, Larry and everyone else was great to work with! Fantastic from start to end and $1000 less expensive than others for our Jotul gas stove. We reluctantly began our search for a replacement for our pellet stove for our log cabin. The stove was older and renters could not deal with it. We had done our research on what stove we wanted, but also got feedback from staff that had one of the two models we were looking at. Since there's so much info on the internet its nice to talk to someone who used a stove in the environment you are. Several other places did not have the stove we wanted in stock, but Sierra Timberline did. They scheduled appointments as soon as they could and did follow up when the blower was on back order. I think they were at out cabin 3-4 times which is an hour from their store. Larry was our installer and gave us his cell number. We were interested in a relatively new internet friendly thermometer and while he was not aware of the best brand for what we wanted he was interested in finding us the best brand and did some research (I think it might have even been on a weekend!) with us. They were also able to do the gas line, which saved us from hiring another person. He placed the stove perfectly and sent photos. It's been a few months and we are really happy and have had no problems. read more

Great service!! Had a previous Co. come out and replaced the computer on my pellet insert, charged me $440. Just for parts. They could not get it to work. Left and called me back the following week , said they had to rewire the unit at $1400. I waited all winter and decide to get a second opinion, and I am glad I did. Sierra Timberline sent out a well qualified tech. He checked it out and with a process of elimination determined the computer that was install was defective. He replaced the computer and tested the stove and all was good. Plus they only charged my $252 for the same computer the other Co. charged me $440. But this one worked. The impressive part was he had the parts needed with him. Sierra Timberline will definitely be my go to place for any future needs and services. Thanks read more

I purchased a top of the line fireplace insert from Sierra Timberline a year ago. A good product is only as good as the service backing it up, and Sierra Timberline provides excellent service. I have had the good fortune of working with Larry in the Service Department. Larry's knowledge and experience helped so much in resolving an issue I was dealing with. Larry is thoughtful, listens well, and thoroughly explained the issue and its resolution. My experience with other Sierra Timberline service people coming to my home over the years has been positive as well. They are respectful, and clean up after themselves! read more

Thank you Sierra Timberline for a great experience! I recently had Sierra Timberline install a gas insert in my fireplace. Jared (from the sales staff) & Andrew (who came to my house to measure & assess the situation) never rushed me & did a great job of answering my questions & explaining my options. Jared put in extra effort to research an insert that would fit & still match my aesthetic. Nick & Carl worked hard to carefully install the insert. I was so pleased when I saw it finished. Chelsea & the kind woman who took my final payment at the register were also very polite & helpful. In short, Sierra Timberline has wonderful products & a great staff to help you get just what you want!! read more

Top furniture store in Grass Valley! Too many people still don't realize there is interior furniture upstairs. Unique, high quality and American made. They are always having great sales. I want to get the word out that they will help you customize your sofa, chairs and recliners to your exact needs. With thousands of fabrics and patterns to fit your design needs this upstairs treasure store is waiting a visit from you! 5 Star ++ read more

We originally started to go with another company but when they gave us the run around we found Sierra Timberline. They were very accomodating to our needs and we had are new stove installed in less than 2 weeks. We are very happy and highly recommend them. read more

Sierra Timberline did come by on 11/10/2020 to complete the installation by removing the fire hazard. This time I felt that they went out of their way to do a good job. Scott, thank you very much... read more

We just received our new sofa & chair from Sierra Timberline and couldn't be more pleased. We have dealt with them on three major purchases, over the years, and have never been disappointed in the quality of the products or the service received. Everyone, from sales people to delivery personnel, have been a delight to work with. read more

I just had a new wood burning stove purchased and installed by Sierra Timberline. The entire customer experience was outstanding, from ordering and selecting to installation. All my interactions with the staff were stellar - knowledgeable, professional, personable, courteous and helpful. I highly recommend Sierra Timberline. I will absolutely use them again. My new stove is great! Just what I needed and wanted. Sincerely, Nancy Anderson read more

VERY GOOD PRODUCTS, BUT NOT SO GOOD AT SERVICING THEM Sierra Timberline gets 4 stars because we have purchased some excellent products from them over the years, including an outdoor furniture set which will probably last longer than we do. However, we have one real problem with Sierra Timberline: they can't seem to find a subcontractor who can fix this one window shade. We have one window shade in our living room which is about to be repaired for the 4th time. Can you believe it? We have taken this particular window shade to them three times already. Each time this shade is repaired and reinstalled, the cord starts grinding on the pulley, the cord breaks, and we have to have it repaired again. This time I am taking the window shade to Servicemaster, across from the Nevada County Fairgrounds. We used to take all our shades to Servicemaster for cleaning and repair, and never had a problem, as I recall. read more

Customer Service was Excellent! Carol, greeted us with a warm smile. She was very knowledgable and helped us find the right Wood Stove for our home. She answered all our questions and then some. Larry the installer, he was our hero. He came to our home and answered many questions we had. We love our stove and I believe we will be going back to check out furniture that they had on display. I can't say enough good things about this company. And the price for the stove and installation was more than fair. read more

I purchased a high end fireplace from them 3 years ago. It was delivered with a defective damper. The fire brick disintegrated in less than year. They replaced them and now that they finally got the part to repair the damper the fire brick is junk. Bad product and WORSE SERVICE!!!! Three years and still waiting!!!! Update: 11/20 Larry (the serviceman stuck in the middle) arrived with new parts and completed the repairs under warranty. I think they got it this time. read more

We recently upgraded our old wood burning stove to a gas hearth. Sierra Timberline made it super easy - great selection of products, Dan, AJ, and all the staff we worked with - were very nice, patiently explained every step of the process and helped us select the right hearth for our needs. Other companies said we'd need to get a separate contractor to first install a gas line so they could just come to install the gas hearth, but Sierra Timberline incorporates that in their process so it's a "one stop shop", no need to involve additional contractors - saved me time and money. They did the actual installation in just a couple of hours, their guys were efficient and fast. I wouldn't hesitate to recommend their services! read more

High quality merchandise, but the people who work their sure have an attitude. We love supporting locally, but we expect more... To not only deal with poor service, but have "snippy" attitudes from the people in charge is pretty disheartening. We'll take our business elsewhere next time... read more

I love this store. They have the coolest stuff and are always fun and helpful. I've been shopping at Sierra Timberline for over 20 years and have always received great service. I, too, like to shop locally and have never seen anyone in the store "snippy". Sometimes they are busy and you have to wait but I always feel like they are taking care of another customer and I will get the care when my turn comes. I have sent many of my friends to this store. read more

The entire staff at Sierra Timberline was impressive! Knowledgeable, courteous, no pressure! We purchased a new Hot Springs spa from them. From the person that came to do the pre-inspection of the site to the person that came and did the final tutorial and all in between, exceptional! We love our spa and would highly recommend any purchase from them! You won't be disappointed! Emily, Carol, Andrew, Anthony, etc...all wonderful to work with! read more

I really like this store! Very high-end but great sales, also great help whether you are buying something as small as a pillow or as big as a fireplace insert! I have had various remodeling projects over the years and I find the local contractors always give them the highest recommendation. I backed out of a purchase recently and they were completely nice about returning my deposit and respecting my decision. These are good people to deal with. read more

We recently visited the store and were helped by Lori. We were shopping for a lamp but tried out some of the chairs. Finding one we liked it was time to choose fabric. Lori has an extensive knowledge of furniture building and is also an artist. She spent a lot of time with us and helped us choose a fabric that we love. She also suggested paints that would work with the fabric since we mentioned we were thinking of painting. She was very, very helpful but not at all pushy. I highly recommend asking for Lori if you shop here. read more

Dan is a friendly salesman, and an expert in so many products. Andrew has so much experience. He has done installations on my house for the 2 previous owners. Will and Will who installed our beautiful new Jotul wood burning stove and chimney pipe were prompt, clean, polite, and did a first class job. Not cheap, but quality product and work. read more

Horrible customer service.they installed a stove that has never worked properly . It has always emitted a very strong burning plastic odor which clearly is not due to the normal smell of a new unit that quickly burns .this lasted several seasons .we had to stop using the unit for concern our families health .the noxious fumes are so overwhelming we have to open all the doors and windows for a couple hours to air out the house .they were argumentative and dismissive and sent a "tech " whose diagnostic conclusion was " maybe there's just dust on the glass pane " and sprayed winded on it. Amazing .every winter I call to implore them to fix it.suffice it to say I am contacting Call Kurtis to move ahead with seeking a remedy through their advocacy.if this doesn't work I'm taking them to small claims court . I advise any Nevada county resident seeking a heating unit through a local store ...to visit Abercrombie,Foxfire or any other company besides Sierra timberline in grass valley . read more

Quality products; exceptional service. I have had a gas stove and a remote controlled retractable awning from them for about 15 years. Just had the awning fabric and electrical board replaced. Andrew is knowledgeable, helpful and great to deal with. He helped me select the replacement fabric with a deep understanding of the ratings which indicate how light and heat filter through the different types of colors and textures. I was able to make a better choice on fabric for the comfort and light in my living room. He also suggested that at about the 5-7 year point, have them come out and turn the fabric 180 degrees, so it will last longer. He replaced the electrical board and fixed the outlet, so that both units were working. I periodically have had the stove serviced and have been pleased with those folks as well. You may be able to buy a similar product for less, but for long lasting items, good service is paramount. read more

Terrible customer service. Four years ago I bought a fireplace insert from them. The guys who installed it said the blower would kick on when the thermostat came on. The blower has never worked. Now the thermostat has stopped working, and it randomly shuts off after just a few minutes. When it does come on again it gives a big whoop, like it is going to explode, then shuts off again at random. I called Sierra Timberline several times to come service it and they won't call me back. I got tired of being ignored and I got another company to come out (THAT company is farther away from us than Sierra Timberline is) and they found installation errors also. Sierra Timberline didn't even plug the blower in inside the unit. No wonder it never worked! They also didn't insulate around the exhaust tube so cold air was being drawn back into the house. Sierra Timberline will be very friendly when it comes to making a sale and taking your money, but if you are expecting quality installation and decent customer service then you should look elsewhere. read more