Josh, Laura and Angelina are all amazing!! They have consistently helped me every time I go.read more

Ramiro is the best!! you can tell he really cares for people and their needs. I always feel…read morewelcomed in this store

Highly recommend this place. Professional and polite service. It's like the old mom and pop store…read morewhere you are not just another client. I enjoy being taken care of and treated with respect and care. Anita is just the best :)

Anita always takes care of me here with a smile on her face . I drive the extra distance just…read morebecause of the great service.!

I live around this neighborhood and this is my favorite place to go for my returns and shipping…read more The staff is fast, friendly and corteus everytime I visit this location. One occasion they helped me with a big box that was for me very difficult to handle. G. and Armando were very helpful Carlos the manager is incredibly attentive. Thank you for all you do.

The Asian from desk person works in such a bad mood on Saturday…read more This review goes to the owner: You are so polite and serve your clients so well but don't leave your business in the hands of people who are so rude and nasty like the Asian guy I won't come back

I've been coming to this UPS Store location for a while, and one thing that really stands out…read morelately is the atmosphere inside. There is absolutely no music playing anymore. They used to play good music, and it honestly made the place feel more welcoming and upbeat. Now, the store feels very quiet and a bit uncomfortable. I genuinely don't know how the employees can work all day in that environment--it just feels flat. From a customer's perspective, it even looks like the staff are less upbeat, which is understandable. I truly believe morale and productivity would improve if they were allowed to play some light background music again. The employees still do their jobs, but the overall vibe could be so much better with something as simple as music. Hopefully management considers bringing it back--it would make a big difference for both staff and customers.

Five Stars for Daniel at UPS. He went above and beyond to…read morehelp me locate my package, and his customer service deserves recognition. Unfortunately, the same cannot be said for UPS's automated system. It hung up on me several times, then placed me in a queue for over 120 minutes--only to disconnect after the wait. That experience was frustrating and unhelpful, so corporate customer service earns only one star . Thanks again to Daniel for being the bright spot in this experience--he turned a negative into a positive.

Maria and her husband are top notch business owners. They…read moretreat you like you're family. it was Wonderful to do business with them today. They are very fair in their prices and parking is easy as it is right behind the back door. Great hidden gem of a mom and pop, Pak and Ship store.

I hired Pakmail Miami to pick-up, pack and ship to me, fully insured, my auction purchases which…read moreconsisted of multiple breakable items. Despite my request for a receipt I never received one. Almost half the items arrived broken and I IMMEDIATELY contacted Maria and Ricardo the owners, and was assured by them that UPS would be in touch with me. They never claimed at the time I contacted them that I had not requested full coverage. I regularly purchase items at auction and always purchase full coverage for my cost of the items. Many, many weeks went by without a word from UPS or Pakmail Miami and I contacted Maria and Ricardo again to inform that no one from UPS had contacted me (entirely on my own initiative I had sent a complete photographic record of the damages) They emailed me claiming FOR THE VERY FIRST TIME that I had only been covered by insurance for the minimum amount of $100, claiming falsely that I had wanted to save money on insurance and also that too much time had passed and UPS would not consider any claim. ***I NEVER RECEIVED ANY COMPENSATION THAT I WAS ENTITLED TO AS A RESULT OF WHAT I CONSIDER BLANTANT NEGLIGENCE ON THE PART OF PAKMAIL MIAMI. ***IT IS ALSO MY OPINION, if that isn't clear, THAT THE OWNERS OF PAKMAIL MIAMI ARE UNTRUSTWORTHY! ***All supporting emails are available for review.

I had a consultation call with Osiel and I'm so grateful for his guidance. He not only called me…read moreback exactly as promised, but also gave me thoughtful and respectful advice without charging me. His advice on how to handle my matter was clear, and he assured me of how to resolve it efficiently and professionally with Florida Revenue. That kind of integrity and professionalism is rare. His team was also very courteous and helpful. Their office is bilingual, so I never felt uncomfortable even though I don't speak Spanish. They made sure to let me know Osiel would return my call, and he did exactly that. Even though I wasn't a paying customer this time, he treated me with the same level of care you'd expect if you were. When I have future business, I'll 100% be coming here. I highly recommend Ulloa and their team, not just Osiel, if you're looking for trustworthy, knowledgeable, and professional service.

Professional and courteous. Was able to receive last minute service quickly and a maximum refund…read morefor my taxes.

He ido a muchos UPS en Miami y, sinceramente, en ninguno había recibido una atención tan excelente…read morecomo en este. Desde el primer momento me atendieron con mucha amabilidad y paciencia, ayudándome paso a paso y dándome la seguridad de que mi envío se estaba realizando de manera correcta. La chica que me atendió anoche fue simplemente espectacular. Lamentablemente no recuerdo su nombre, pero sí escuché que regresó a trabajar allí esta semana, y qué bueno que así sea, porque realmente es la mejor. Su trato, profesionalismo y dedicación me sorprendieron gratamente y marcaron una gran diferencia. Sin duda regresaré a este UPS y lo recomiendo al 100%. Ojalá más lugares tuvieran personal tan comprometido y atento como ella.

I went to this UPS store located in the town and country shops and it was a great experience…read more I went to return an Amazon product I bought and as soon as I got there, they gave me a label right away so I can track my return. I like how organize the store was and how they took Covid precautions. I also like that it took me only five minutes to complete my return.

Don't trust them with your package. I tried shipping 1 package, and they shipped it to the wrong…read moreaddress. I tried calling and asking for manager, the woman on the phone refused to help beyond the point of asking me to go to the post office and attempting to sort out the mess my self. Horrible service and customer service.

Absolutely horrible customer service! Don't waste your time or your money! I ship the package next…read moreday air via USPS, the package never got delivered, never even left the state, when I went to go get my money back because I had not received a service that I paid for, they gave me the runaround having me go run back-and-forth between the post office and them trying to get my money back. I fought with them for a period of two weeks to try and get my money back. I even spoke with the owner, but her idea was let me get my money first before I paid the customer their money that I took from them. According to them they do not make themselves responsible for the packages that they receive, that you pay them for, the moment it leaves at their door. That becomes a responsibility of the carrier. Then you have to fight the cost with the carrier, because they will not give you your money back And if you do get your money back it's because you had to fight long and hard for it.

I don't know how these chain stores are going to survive. The manager was very good and kept…read morelistening to el thing while talking to me. He didn't want to return my money for something that I was told when I bought it that had 30 days to return.

On September 18, 2025 I purchase a desk, book case and office chair, today on October 1, 2025 drop…read moreoff in front of the house, I estimate that it weighs at least 400 lb. My wife and Are both 74 years old and disabled, the salesman assure us it would be place inside the house. One of the boxes it rip open and could have damage, we also purchase the assembly for all items. I strongly recommend not to make the same mistake we did, and purchase from Office Depot.