Highly recommend this place. Professional and polite service. It's like the old mom and pop store…read morewhere you are not just another client. I enjoy being taken care of and treated with respect and care. Anita is just the best :)

Anita always takes care of me here with a smile on her face . I drive the extra distance just…read morebecause of the great service.!

I've been coming to this UPS Store location for a while, and one thing that really stands out…read morelately is the atmosphere inside. There is absolutely no music playing anymore. They used to play good music, and it honestly made the place feel more welcoming and upbeat. Now, the store feels very quiet and a bit uncomfortable. I genuinely don't know how the employees can work all day in that environment--it just feels flat. From a customer's perspective, it even looks like the staff are less upbeat, which is understandable. I truly believe morale and productivity would improve if they were allowed to play some light background music again. The employees still do their jobs, but the overall vibe could be so much better with something as simple as music. Hopefully management considers bringing it back--it would make a big difference for both staff and customers.

UPDATE: I will say that the store owner did reach out to me personally, which shows that he is…read moreinvolved and genuinely cares about customer feedback. I appreciate that effort. However, it doesn't change my previous experiences at this location or the issues I've encountered. Hopefully this feedback leads to improvements, and I look forward to seeing better service at this location moving forward. From the moment I walked through the door, an employee, a larger man with an afro hairstyle was unnecessarily rude. While there was a line of customers waiting, he was speaking loudly about how people who choose to wait in long lines are inconsiderate and that he personally would leave if he saw a business that busy because he is a considerate person. It came across as a very indirect criticism of the customers who were standing there waiting for service. Several customers ahead of me visibly reacted by looking back and rolling their eyes. Unfortunately, the experience did not improve when it was my turn to be assisted. I had approximately 12 Amazon return packages with me. While processing my returns, the employee commented that there was a local clothing store nearby where I could try on clothes before purchasing them. He then laughed with a coworker. The implication was clear, that I should shop in person rather than order items online and return them. Whether intended as a joke or not, the comment was inappropriate, unnecessary, and insulting. As a paying customer, I do not expect to be mocked or judged for using a service that your business provides. Additionally, there was no greeting, no courtesy, and no thank you during the interaction. Just the sound of an employee phone playing music to drown out any clear conversation. I will say this is the usual employee conduct in this location as each and every time I go the service gets worse and worse. Management needs to intervene and correct this ASAP.

Maria and her husband are top notch business owners. They…read moretreat you like you're family. it was Wonderful to do business with them today. They are very fair in their prices and parking is easy as it is right behind the back door. Great hidden gem of a mom and pop, Pak and Ship store.

I hired Pakmail Miami to pick-up, pack and ship to me, fully insured, my auction purchases which…read moreconsisted of multiple breakable items. Despite my request for a receipt I never received one. Almost half the items arrived broken and I IMMEDIATELY contacted Maria and Ricardo the owners, and was assured by them that UPS would be in touch with me. They never claimed at the time I contacted them that I had not requested full coverage. I regularly purchase items at auction and always purchase full coverage for my cost of the items. Many, many weeks went by without a word from UPS or Pakmail Miami and I contacted Maria and Ricardo again to inform that no one from UPS had contacted me (entirely on my own initiative I had sent a complete photographic record of the damages) They emailed me claiming FOR THE VERY FIRST TIME that I had only been covered by insurance for the minimum amount of $100, claiming falsely that I had wanted to save money on insurance and also that too much time had passed and UPS would not consider any claim. ***I NEVER RECEIVED ANY COMPENSATION THAT I WAS ENTITLED TO AS A RESULT OF WHAT I CONSIDER BLANTANT NEGLIGENCE ON THE PART OF PAKMAIL MIAMI. ***IT IS ALSO MY OPINION, if that isn't clear, THAT THE OWNERS OF PAKMAIL MIAMI ARE UNTRUSTWORTHY! ***All supporting emails are available for review.

I had a consultation call with Osiel and I'm so grateful for his guidance. He not only called me…read moreback exactly as promised, but also gave me thoughtful and respectful advice without charging me. His advice on how to handle my matter was clear, and he assured me of how to resolve it efficiently and professionally with Florida Revenue. That kind of integrity and professionalism is rare. His team was also very courteous and helpful. Their office is bilingual, so I never felt uncomfortable even though I don't speak Spanish. They made sure to let me know Osiel would return my call, and he did exactly that. Even though I wasn't a paying customer this time, he treated me with the same level of care you'd expect if you were. When I have future business, I'll 100% be coming here. I highly recommend Ulloa and their team, not just Osiel, if you're looking for trustworthy, knowledgeable, and professional service.

Professional and courteous. Was able to receive last minute service quickly and a maximum refund…read morefor my taxes.

I recommend this site to family members, I went once to help to move a friend of mine into the…read moreunit on the 3 rd floor. I have to say this place was clean outside the loading area, also within the building. they have plenty of moving carts use. I personally rented and another storage on 84th kendall maybe 1 yr ago it was clean too, easy access and helpful staff always to help with any questions. Extra space storage will recommend to anyone.

He ido a muchos UPS en Miami y, sinceramente, en ninguno había recibido una atención tan excelente…read morecomo en este. Desde el primer momento me atendieron con mucha amabilidad y paciencia, ayudándome paso a paso y dándome la seguridad de que mi envío se estaba realizando de manera correcta. La chica que me atendió anoche fue simplemente espectacular. Lamentablemente no recuerdo su nombre, pero sí escuché que regresó a trabajar allí esta semana, y qué bueno que así sea, porque realmente es la mejor. Su trato, profesionalismo y dedicación me sorprendieron gratamente y marcaron una gran diferencia. Sin duda regresaré a este UPS y lo recomiendo al 100%. Ojalá más lugares tuvieran personal tan comprometido y atento como ella.

If you need shipping services, this is the place for you!…read more I recently purchased some expensive crystal bookends at an Auction House not too far away from Pakmail US830. These were very fragile items. Pakmail picked them up frrom the Auction House, packed and shipped these items to me quickly, extremely professionally and the cost was very reasonable. If you ever need shipping services, whether you are local, anywhere in the USA or international, look no further. This is the place for you! Based on my experiences, I would say that trying them for any of their other services would be well worth it.

This place has been here a little over a year, and the owners are a cute middle-aged couple…read more Very clean, kept store, has all the supplies needed for shipping as well as office supplies. Limited on the mailboxes, but enough where they have still available for rent. Super convenient because they are located behind the hotel, next to a yogurt store, wax store, and tanning store, and across the street from the movies and shops and restaurants. No disappointment here!

Don't trust them with your package. I tried shipping 1 package, and they shipped it to the wrong…read moreaddress. I tried calling and asking for manager, the woman on the phone refused to help beyond the point of asking me to go to the post office and attempting to sort out the mess my self. Horrible service and customer service.

Absolutely horrible customer service! Don't waste your time or your money! I ship the package next…read moreday air via USPS, the package never got delivered, never even left the state, when I went to go get my money back because I had not received a service that I paid for, they gave me the runaround having me go run back-and-forth between the post office and them trying to get my money back. I fought with them for a period of two weeks to try and get my money back. I even spoke with the owner, but her idea was let me get my money first before I paid the customer their money that I took from them. According to them they do not make themselves responsible for the packages that they receive, that you pay them for, the moment it leaves at their door. That becomes a responsibility of the carrier. Then you have to fight the cost with the carrier, because they will not give you your money back And if you do get your money back it's because you had to fight long and hard for it.