In 2019, I worked with Mr. Aron Freshtman for an apartment move, and his team made the process…read moreincredibly easy. Aron is super communicative and transparent--no hidden fees or surprises. Now in 2026, I sought him out again and was happy to see his firm has grown significantly since my first experience six years ago. The pandemic years really did warp time! Even after all this time, Aron was quick to respond and connected me with Jacob. Jacob has been fast, communicative, and accommodating. I'm happy to report the firm remains just as committed to a superior moving experience. Jacob walked me through every scenario and potential challenge for our upcoming move and provided an excellent price. Moving in NYC is rarely stress-free, even with meticulous planning, but I'm feeling confident. The move is coming up soon--I will update this review then, but fingers crossed for another smooth experience! Update from move day (UES to UES) : we had to reschedule our original move date due to unforeseen circumstances. I reached out to Up and Go on the morning of the move and Luka got back to me at 6 AM. I was so relieved he gave me a new date and time (and charged me a reasonable reschedule fee) and the crew showed up on the new date and time and were exceptional. Shout out to sr. Bojan, Jr. Bojan and Lala. Really the speediest moving team. All in all I am so happy with our moving experience, they really are Up and Go!

Fantastic. Moving sucks but these guys made it easier. Luke took all my info and gave me a very…read morereasonable quote. When the movers showed up they were punctual and very efficient. They took care with every item, even my glass towers were carefully wrapped and transported. Then they reassembled everything to my specifications. What a wonderful company. Highly recommend & very professional!!!!

Popped in to Freeport Self Storage today to drop off a few things into my unit and ran into the…read moremain man in charge, David. He's the founder and owner and is there day and day out always making sure customers have a great experience. He really is one of the nicest business owners I've ever met. His team there is always equally fabulous and it's clear he's fostered a great work environment. If you're looking for a storage unit, for both long or short term, they've got my stamp of approval and my 5 stars. Note: I decided to try something new and added a video review to my post.

I rented a unit at Freeport Self storage about 8 years ago, and everything was smooth and easy…read more I'm needing to rent a unit again, and they were my first choice. It's even better now; there's an additional building, truck rental, and many upgraded features that will make renting even easier this time around. Brenda was friendly and helpful and took time to go over everything, and let me know that I can call with any questions. Definitely recommended.

The Damaged my car and drove away and when I sent the video of it happing to them, they responded…read morewith some BS then ghosted me. There not accountable for their mistakes. Avoid doing business with these people.

If I could leave 0 stars, I would. This experience was nothing short of a nightmare. I had my date…read moreand time, I confirmed via email with Konstantin multiple times that my time frame was 8-9am, first thing in the morning. When moving from a building to a building the time is important because you need to schedule elevator time etc. The night before my move was when the misery began. At 7:30pm I get an email from Konstantin telling me the movers will arrive between 11-1pm. Expecting rain and now realizing I was not the first stop, I knew this was going to be a huge issue. We booked the morning time slot at the new building and had our whole day planned around being moved in by noon. I emailed Konstantin back and called right away. It says office hours are until 8pm but at 745pm no one was picking up. He never called me and 2 says later still hasn't after repeated requests. He emailed me back at 10pm saying he tried to rearrange the route but couldn't. Not asking me to change or of it would work or thinking about the impact on my move. I also forwarded him multiple emails as late as the day before (Monday) where he confirmed that the crew would be there first thing. NO SUCH LUCK. After asking Konstantin to call me again the morning of our move, I got emailed with lied about the crew being on their way at 9am which was not true and being told the driver would call at 10am and we didn't talk to him until 12:30 after hours of waiting and demanding a call. Our moving day was awful they showed up at 1:15pm. They moved us in and during loading, they dropped a laundry basket, which broke a mug and a scale. All 3 men denied it when asked. They made me wrote something positive on the receipt. In hindsight I realize doing this was not smart but they offered a small discount, after I bothered them about how unhappy in was, and they made it seem like in order to get it, I had to write something positive. When the cable guy arrived at 6pm, he tried to hook up my 50inch LED TV and what do you know, it was BROKEN. HUGE crack in the bottom and wouldn't turn on. The screen is black and it 100% done. I almost feel this was intentional due to the timing hostility. A crack that size doesn't happen without the person causing it knowing. They have been deceitful the up to and during the move. I have reached out to Konstantin right away. I am hoping he does the right thing and offers the customer service he should. I have asked to hear from him by 12pm. To be continued.

Very disappointed in how I was handled at this Massapequa location! I pulled up at 5:15 pm to a…read more"Closed" sign but the website says open until 6:00 pm. Went to test the door anyway and it was open. I left work early to get this unit squared away and was told at 5:20 pm by Quaneesha the property manager "ma'am I cannot do your paperwork bc I have 4 kids and need to leave by 6:00 pm." IT WAS 5:20 pm! We all have responsibilities and I left mine to get there in enough time to handle the paperwork, which she told me only takes 20 minutes. Unprofessional to basically tell a customer I can't help you bc I have to leave in 40 minutes.

Do not use. Predatory practice regarding fees. Had an issue with auto deduct an was hit with $140…read morein fees after just 36 days. Had to pay in only cash like a dirtbag or would be hit with more fees. After explaining situation offered $20 off. When I pushed was told. I don't have to take off the $20 like this douche Ron was doing me a favor.

I selected Arrow Express to provide shipping and handling to my clients who purchase my paintings…read more They are thoughtful with much attention to detail realizing I am trusting them with original artwork I've created to be properly packed with either a custom crate or box. This is a new relationship for me, and so far, I have only a highly recommended review to leave. Arrow Express not only treates your "stuff" with quality care, the price is more than fair.

WARNING!! HORRENDOUS experience- used Arrow for many years but staffing may have changed recently…read more a month ago I shipped to Europe, hiring Brian as a intermediary between myself and Fedex- Brian's team completely dropped the ball- very poor communication from them, time after time, had to call Brian literally to get him to call FedEx and do his job, information was updated late- he relayed false information from FedExon multiple occasions- I got stuck with a 1000$ bill and package returned- never again arrow express might take a lawsuit to reclaim my loss, due to Negligence and breach of duty for failing to communicate needed information from FEDEX to myself, please use reputable companies such as: HANGMAN Shipping OTI fine art services Maquette Fine Art Renwick Fine Art

Great booking and communication experience - I have called to book a move with Tri-State and…read moreeveryone has been ever so helpful, understanding and put my mind at ease with the upcoming move. All The ladies I spoke with Elaine, Yolanda, Mia and the gentleman have been so reassuring and explained everything. The movers are coming this weekend.

Everything was a disaster from day one. I was moving from a whole home to a condo. Too much stuff…read more Even after junking so much of it. The men work hard. But my furniture was regarded as junk. Mattresses are all black and ripped underneath. And they were in perfect condition before the move. My total bill was 10k! I was totally disgusted in myself for all I packed. Everything was piled into one room in the condo! Not where I had written them. Right smack in the middle of the living and dining room. The manager kept calling wanting to know where and what these men were doing. My wi if was not set up yet to do her, manager bill on Zelle. That was an easy fix because I had it turned on by company but just had not gotten to set it up. So she was waiting to see payment on her end. I had things in their truck furniture that was too large to fit through door way. and was charged $99.00 a day! So $990.00 because they could not fit them in, the pieces were too big. So some were left in the truck for 10 days until I could clear the wall off from boxes that they were going to go right in that very spot. It cost me a chunk of money for using their truck as storage. It was such a mercy-less company! Greedy and cruel! And those big trucks just sit there on the lots dozens of them! Charged big money if you used their boxes. I was totally at their mercy and no way out! I still had things in their truck! It was the most stressful and expensive move, and I was only 5 towns away! I totally wised up the last pick up at my storage unit. Took my 2 pieces of furniture and 2 boxes and I grabbed my sewing machine. I left other things behind. If I get a chance I will empty the room out. That is only $100 a MONTH! But Tristate charging me $99.00 a day was ridiculous for 3 pieces of furniture in there! I wasn't holding a truck up, they have a whole fleet of them! The trucks are filthy inside. The whole thing was very very stressful! The manager also wanted a review. Well here it is. She didn't want them to leave without a review! Save your money people. Make sure you pack your own. I had to hurry on my end and only had one person helping me pack 2 times a week. It had to be a quick move. My seller wanted out of her condo. Then her attorney decided she needed a vacation so it upped my date even more. If there was anything that happened it happened and kept snow balling! No family help, they offered but didn't really want to do it. Never said we will be here such a such a day. Just offered and that was it. The whole thing was awful!

UPDATE - I had contacted you through email & phone call. Neither of which were returned. Shows you…read moredon't take this seriously with your laughable response. I guess I was lucky enough to have gotten the same employee that everyone seems to have a problem with. I'm glad the management at your store has done absolutely nothing about this waste of space you call an employee. If this is the blond haired main with his hairline starting halfway in the back of his head, then this one is for you buddy. I was in your store around 12:20 on 8/23/25 to drop off a package. I don't need an attitude from the guy behind the counter because he has to stop his conversation & help a customer out. I also shouldn't be made to feel like a burden because he hates his job. He just walked up to the terminal & stared at me. I went to hand him the package & he annoyingly motioned with the scan gun to place it on to the scale. Like in a jerking motion. I did so. Again, never bothered to say anything to me. Printed up my receipt & again annoyingly handed it to me. Is this who you hire for your store?

You've got a choice of where to go for UPS services, the staff here are always friendly…read moreprofessional and helpful; highly recommended.