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    Paintland

    5.0 (4 reviews)
    Open 7:00 am - 6:00 pm

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    Sherwin-Williams Paint Store

    Sherwin-Williams Paint Store

    3.7(3 reviews)
    1.9 mi

    The Sherwin-Williams on Passaic Ave in Fairfield, NJ, has terrible customer service. The assistant…read moremanager, Meghan ignored me while on the phone, and I waited 10 minutes without assistance. I left and went to the Parsippany store, where the staff was professional and helpful. Skip Fairfield--go to Parsippany instead.

    Someone in my family stops by just about every other day to pick up additional paint for our 3,700…read moresq. ft. new construction home. We went with Adam's advice to meet with the SW color consultant, Rebecca, and she has been a godsend. We had narrowed down to all our room colors and it was really helpful to have Rebecca in-home to help us tweak based on the lighting and direction of our home/light sources. Rebecca has continued to be available via text to help as we continue to paint and modify. Every time I go in the store and see other customers hemming and hawing over paint chips, I'm so glad to have Rebecca's helpful advice in my pocket. In addition, Adam, who is always there, is so nice. He always tries to help us get the best discount/pricing and has stayed late to help us when we rush in from our commute back from work. Adam is so patient with our questions and paint requests. There is another SW store closer to the new house/job site that we went to once but we always drive over to the Fairfield location because of Adam and the friendly and attentive service he provides. We are so looking forward to the end of our build but this SW store is one of the places we'll miss frequenting :)

    Jaeger Lumber

    Jaeger Lumber

    2.8(8 reviews)
    1.2 mi

    Honest experience with this store…read more Context: Goal was to build front porch steps using composite decking. Sounds simple right? Guess again. TLDR: Avoid this store at all cost. If you have to use them - watch them like a hawk at every point in the process from account creation, planning, ordering, and invoicing. Lastly, expect to delay your project another month from the inevitable errors they'll make. ____________________ Problem #1: I go in-person, and set up an account alongside writing down my credit card information on a separate form to attach to the account. When it's time to pay via phone, they claim I did indeed set up an account, but didn't have card information connected to the account, which makes absolutely no sense when I simultaneously opened the account and filled out the credit card form. Good to know there's an unprocessed form with my CC information floating around in that store. Problem #2: They insisted I have my contractor bring in the dimensions and plans for my stairs and they would take care of the rest in terms of ordering quantity. Seems like white glove service! Nope. Don't take their word for it. Even with the standard 10% overestimate accounting for error, I was stuck with way more deck boards than I needed, based off of their "recommendations." And all returns require approval and even if approved impose a %15 fee. Nice scam. Problem #3: They mess up my order TWICE. First, they give me the incorrect railing. Second, they forget to order the deck screws. Problem #4: When they take back the incorrect railings ordered, they also suggest they take back the post sleeves by giving us the rationale that the railings may not be compatible with the sleeves. Makes perfect sense to me. Little did I know, they wouldn't provide any paper trail of keeping the post sleeves. When the new railings come in, they don't provide the post sleeves and claim that we picked them up in the initial order. At this point their only solution is that I pay another $400 in post sleeves because they refuse to accept the fact that they never gave us the sleeves the first time. Logically, why on earth would I need an extra set of post sleeves? Do they suspect me of reselling them on the black market? Again, nice scam. Problem #5: They horrendously mark-up their prices. I'm all for helping local businesses, but after they tried cheating me out of $400 for 4 post sleeves at $100 a pop, I decide to check out the big box stores to find alternatives... only to find the same exact post sleeves at Lowe's for $44. Are you kidding me? The funny part is, they claimed $100 was with their "employee discount" to make me think they were doing me a favor. On top of the horrendous customer service, they have the audacity to markup these items MORE than 200%? Laughable. Yet again, great scam.

    Pretty good selection of building supplies, mouldings, lumber and other DYI products…read more Staff is helpful and while prices are typically higher than Depot I think the service is worth it. They also offer delivery on bulk or large items.

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    Jaeger Lumber
    Jaeger Lumber
    Jaeger Lumber

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    Janovic

    Janovic

    3.8(31 reviews)
    16.8 miGramercy
    $$

    I have worked in the customer service industry for over twenty years. When I encounter…read moresomeone who is outstanding I believe in giving them the recognition they deserve. Jill Jurgensen a Color Consultant at Janovic on the Upper East side was exceptional. I am moving into a new apartment and had a color palette in mind but was not certain. After spending endless hours on pinterest and looking through design magazines I walked into the Janovic store without a decision. After a warm greeting Jill asked me some questions and looked at photo's of my new space and of the tear sheets I had. I showed her the colors I originally thought I wanted and within minutes she gave me other options explaining why and how the colors look saturated on an entire wall vs a small sample card. She gave me the new swatches, marked which room each was for, her card and offered additional assistance if I needed more information. I returned a few weeks later to re-assess and Jill was on her break. Although the other consultants offered to assist me I decided to wait for Jill. We reviewed the previous color options and again after some questions she was able to narrow the option to the colors that are now on my wall and I absolutely love. Jill turned an overwhelming decision into a pleasant interaction. I recommend anyone seeking color advice to visit her at the Upper East side Janovic location.

    Ordered two quarts in flat. Received in matte. Denied me saying flat and ended up having to buy new…read moreones in flat. Ridiculous

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    Janovic
    Janovic - Hunter Douglas Dealer.

    Hunter Douglas Dealer.

    Janovic

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    Paintland - paintstores - Updated May 2026

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