Where to start. Two stars because the food, as most of my times coming here over the past 15 years, was very good. Service excellent. Desserts, off the charts (love Selena). I have had a wedding here, birthday parties, baptisms, post funeral etc. and we have always been pleased with the experience. We LOVE Painters.
We came in tonight (05/08/21), a group of 15 (two tables of 16) to do an early Mother's Day Celebration. Let me say, the food was good as always, service excellent. The only downside, and unfortunately it was huge, was the Manager - ZACH. When we arrived, we had two tables of 8 set aside as planned. I had made the arrangements with the Painter's team and I understood the COVID rules that Painters needs to live under. When I went out to the car to get gifts, some of my family thought they could move the two tables closer together. Misunderstanding on their part. We were told otherwise and the folks from the restaurant corrected that mistake.
Zach came by and told us 'you are off to a really bad start here' and also told my 75 year old mother, the matriarch of our family that we were there celebrating, that when she tried to squeeze by his side table (an antique as he called it) to use the restroom, it was 'creaking' or that she was somehow doing damage to it. Bottom line, he embarrassed her.
I let all that go as I felt let us have our dinner and I must say the wait staff and the food was outstanding. When we when were preparing to leave, I asked to speak with Zach to let him know I thought he was out of line when we arrived. He had me wait 30 minutes, sent the waitstaff back twice telling me he was 'very busy' and tried to send another very nice assistant manager to see of he could help (coward?). I explained I would more comfortable speaking with Zach directly.
Zach finally arrived. I told him I was disappointed with his negativity and his embarrassing my mother. Zach was adamant it was our crew that was out out line, not him and took zero accountability for his hurtful words and actions. When I offered to buy his 'antique' table for $2,000 to help him with his obvious concern of our impacting it's value, he accused me of being out of line. I am hoping Zach's manager will read this and let him know there is a way to treat certain folks and a way not too. He has no people skills and seems to pride himself on trying to embarrass others. It amazes me that someone of Zach's age can be so dismissive of people older then him, what a missed opportunity he is having of learning how to live and treat others.
Bottom line, he was out of line and told me he would 'sit there all night and never concede being wrong'. Luckily my sister pulled me out of there or maybe we'd still be having that nonsensical debate.
What a shame, I love Painters...
- John Fitz read more