my friend and i stopped by this location because we thought "what the heck let's give it a try". she purchases her jeans from pacsun but i personally have never shopped here because i didn't believe they ever carried my size. i'm usually a Xl - 1xl plus size. i can sometimes get away with a L top. when i walked in and started browsing i was pleasantly surprised by the size selection they had. i did end up purchasing a few things with confidence ! when my friend and i got to the register one of the two employees left to the back so there was only one register open. the man that helped me was pleasant, but he was a lot nicer to the 2 smaller (in size) girls that he helped before me. when it was my friends turn he helped her at his other co workers register instead of his. immediately you could tell how his attitude changed and how he sparked up an conversation with her right away and asked how her day was going. he offered her if she wanted to sign up for the rewards program to save $5 off her purchase. laughing talking ect. all of this while i was standing right next to her.... when he did not do any of these things for me. he rang up my items and asked me how i wanted to pay. this is genuinely why it's so hard for plus size people to shop an straight sized stores that claim to have extended sizes. it really put me off for the rest of our shopping trip. if a store is going to offer inclusivity in sizing, make sure the employees also know how to give customer service to people of all sizes. read more

I love this store! They have a lot of good and cute clothes, but it's kind of a small store. The employees are very helpful, with sizing and finding specific clothing. The clothing is a little expensive but not too expensive, it's really worth the money. The clothes last a long time and stay in style ^^ read more

Went here last weekend and had the best experience the staff was a wonderful help trying and help me find an outfit for my best friends birthday, the staff was very informing and the help me find sizes and even if the didn't have a size they told what stores did!! read more

I remember when this pacsun location staff was so nice & cool! Now the new staff & manager is SO rude. No customer service whatsoever. No one greets you when you walk in or asks if you need help. Every time I come in the staff is chilling behind the register just talking. They won't pay you any mind. Pretty sad! read more

I love going to this pacsun every one was nice and attentive, my daughter loves shopping there as well

some workers are very rude and not helpful at all worker deisha was very rude and judgy! She was the cashier and gave lots of attitude do not recomend this pacsun at all. I have never met such a rude worker. Just go to the ontario mills pacsun with way better service! read more

I recently came here to do a return on a pair of sweats I had bought online. I wanted to get in store credit that I could use to buy a different pair of sweats that I had found in the store and the process was quite long but the worker Ashley was so patient with me. Not only this but she was also attentively multi tasking, helping another group of customers with a return at the same time. I usually don't leave reviews but I truly appreciated how kind she was about the situation and how helpful she was :) read more

Terrible management from Deja. The customer service is just the worst Ive seen. Does corporate not see these comments?!!

Julie the manager was so unprofessional today. She would not listen or let us explain our situation. She then would not give us her managers information and proceeded to tell us we could file a complaint. We did an order online! Will never shop there again and Julie should not be in customer service! read more

says they close at 9 but by 8:45 they were closed, they tried to ignore us when we just wanted to get the security tag off. Bad customer service read more

Awful, awful, awful! I went in on a Saturday with my daughters for new school outfits, so I expected it to be busy, but when I showed up to this location, all the workers were on their phones (even managers, as I would later find out). no greeting, no friendly assistance, just attitude. I asked the short blonde lady working in jeans if a sweatshirt was part of their back to school sale too and she just said "no" then went back to texting on her phone. i have been shopping at victoria gardens for years and never heard such a short response from an employee from any store. i still bought some outfits for my daughters and ended up asking the male employee at register for her name, so i could make a complaint and he said it was, PAIGE, and then he added, to my surprise, she was the store MANAGER! this location used to be my daughters' favorite but we are not returning after the attitude from PAIGE and the staff here. we can just buy brandy melville online. read more

This PacSun is messy and unorganized. The employees there are unprofessional. They were using their own personal cell phones while we waited. Customer service here is horrible. read more

The customer service is horrible. The employees here are rude. The just playing around on there phones and if you ask for help the act like your annoying them. Will never come back here. The manager is rude and thinks it's funny to play around with her staff read more

Horrible customer service! I came to return a shirt. The manager was extremely rude and didn't try to help me. read more

This store is very just a mess and no where near organized or professional. Every time I have walked into this store I always see managers either on their phone or having a fun talk leaning back on the walls while the regular associates are handling the stores themselves and are more hands on with the store and with customers than the ACTUAL managers. I see more work and effort from associates instead of the managers themselves. This store needs to be looked at and needs some changes seriously read more

My 15-year-old son ordered a shirt online. I had the receipt, and his debit card, as well as my identification which reflected the same last name as his. The store manager told me she couldn't return the item because he physically needed to be there with an ID. Umm he's 15. He has no ID. I told her I was on his bank account, and physically showed her the card. I explained he was a minor, and it made no sense why his mom...with ID, a receipt, the debit card, and the same last name couldn't return it. She said if they let me do it, it would be "Age discrimination"...MIND BLOWN. PAC Sun: Perhaps you should educate your employees on what a MINOR is and discrimination, because clearly they are not familiar with either. Remember stores like Millers Outpost, Wet Seal, and Toys R Us? Guaranteed you'll be out of business in 5 years. Nobody needs to deal with bullshit customer service when Amazon will ship the same shit to my house, hassle free, free shipping and free returns. Hope your store manager likes loading Amazon trucks! read more

Horrible customer service. Nothing but little kids working, they're gossiping constantly, the cashier was such an arrogant little kid. Love the clothes, hate the customer service. read more

As everyone says here the customer service is TERRIBLE. They took 5 minutes just to get to me AND THERE WAS NO LINE. The employees even played rock paper scissors to see who would be on register and check out my clothes . terrible experience here. read more

This store is very unorganized and unprofessional. I had went in to buy clothes for my girlfriend and as I was proceeding up in line the managers SON who seemed about 3 or 4 years old was there scanning my items as well as trying to reach into the cash register and also packing my items into the bag. It was very concerning to me and as well other customers by the conversations that were going on in the store. I went back to be sure I was getting charged the CORRECT amount due to a toddler handling the transaction I had as well as other customers there. Im not sure how the business is ran there but as far as I know that seems of child labor/endangerment. The manager also seemed more concerned as to cattering to their child rather than the customers. She had a very rude tone and seemed to rather be somewhere else. If theyre allowed to bring their child in there and work, who knows what else is going on behind the scenes. Very very concerning. read more

I went to try on a shirt and the employee was extremely rude about it. Ended up not buying the shirt and just leaving.

I'm confused. My previous post was deleted for a lack of "detail." The store was playing really bad really ignorant music that was offensive and soooo loud I couldn't hear myself think while I was shopping. What more details are needed? The music was about "butts" and "breast" but of course the language was a bit more colorful. "My experience" was awful in the sense that I felt like I was at an Atlanta strip club popping bottles only I was in pacsun in Rancho Cucamonga shopping for a cute swimsuit. I thought the point of yelp was to rate your experience? Perhaps Pacsun has put more controls on their music selection since. Either way, that isn't my problem. I don't want to hear n bombs being dropped while I shop for bikinis. This is a real review with detail. As was my previous review. read more

Worst customer service experience ever at the Victoria Gardens Pacsun location. The store manager, Sergio, seemed to not know correct policies and procedures of the store he is managing. I bought a pair of shoes for my husband at the Montclair Pacsun on Sunday, May 6, 2017. My husband tried them on at home and wasn't satisfied. Two days later, we went to return the shoes at the Victoria Gardens location since we live nearby. The manager, Sergio, looked at the bottom of both shoes and fairly quickly, decided they are not in the required condition to be returned. The manager claimed the shoes had been worn, pointing at the "dirt" on the bottom of the soles. The manager did not ask if the shoes had been worn, as he simply assumed so. The manager went on to say that people do this all the time, trying to return worn items and that no one will want to repurchase them. The manager also claimed that their store is different from all the other locations, such as in having a higher standard, which felt as if he was insinuating we made our purchase from a lower level store and that maybe a lower level store would allow the return. I was offended and embarrassed by his assumption. I told him my husband only tried on the shoes once at home and removed them immediately, never stepping foot outside. My husband walked over to the register looking for me and realized there was an issue, which caught him off guard for obvious reasons. Per my husband ....Of course the soles are not going to be pristine since people try on the shoes in the store, carpet or tile. He still refused to refund the shoes. We ended up driving to the Montclair Pacsun. The cashier looked at the soles and said there is nothing wrong and couldn't understand why the manager at the Victoria Garden location didn't return them. Thank you Montclair. read more

I went to Pacsun for back to school shopping. This store needs an upgrade on its customer service. The manager David is worse than the employees. He does t know how to talk to the customers neither make them feel that the customer is always right. He is condescending and talks over the customers, loud enough to make sure everyone at the store can hear him. I was so frustrated with him and his stubborn response that I said I will call customer service and asked for his name. His response was "ok" and a big smirk on his face. Well this young man doesn't know that I'm a helper and I will make sure to let everyone know what he did. And of course, I called customer service and kindly apologized for his effortless job. Hopefully they can do a better job hiring people who can really take proud of who they represent. Still upset... read more

This location lacks in customer service. I love going to Victoria Gardens in my free time just to window shop, and I love PacSun for their selections. I see so many things I want on their website but usually go to the actual stores to test them out. Honestly, I don't want to sound like a needy customer, but I'd really appreciate it more if I was actually greeted when I came in. I come to this store many times just to see what new items they have, so I thought I'd test out the communication I received as I would visit. I've lived here over over a year now, and NEVER have I been greeted when I entered the store, and NO ONE has ever asked me if I was looking for/needed anything. Other stores in the area have people greeting me as I walk through the door to tell me about their sales or just to help me find what I need, but this store's employees literally watch as I walk in, stare, and then go back to talking to each other. Just tonight, I was trying to find where everything was bc they had changed the set up since I last visited, and there were about 4-5 employees at the counter talking and folding clothes. I understand they're busy, but it wouldn't hurt to welcome customers as they walked in or to check on them to show that they were available for help. Plus if they had time to talk and gossip for the ~20 minutes I was in there, I'd say they should have at least a second to say hi to potential customers. It's a small gesture, but it makes people feel welcomed and more likely to give them business. Making eye contact with people who are clearly employees and being ignored when I clearly indicate I'm a little lost is a huge reason why I leave and just go next door to Tilly's. I understand I can stop and ask them myself, but why would I if they look as if they're not willing to or care to help? Again, not being a whiny customer, but I work in retail as well so I can relate a little. It's basic customer service skills that each of the employees should be trained with. read more

My boyfriend and I stopped in this store today (the day after Black Friday) so obviously the store was packed. As we were going through the wall of shirts a sweet girl was folding the shirts on the folding table. An employee came out of the dressing room and snapped at the girl saying "Look at this, I told you to fold these shirts and look they are all messy again" in the RUDEST way, rolling her eyes.The way this girl talked to her literally stunned us. How is okay to talk to your other employees like that? It wasn't even in a coaching way, it was rude and obviously said to tear her down. Any sane person could tell this girl was breaking her back to keep the shirts and store clean during a rush with so many people throwing things around. You guys need to appreciate your employees more and learn how to treat others with common courtesy. All in all it's embarrassing to see a normal employee snapping at another employee like it's normal. Do better. read more

This pacsun sucks they over price some of there sale items shame on you got a hawaiian style shirt on the buy one get one 50% off rack shit was 71 dollars for 2 shirts im like WTF went to another pacsun they sold it for 44 bucks but went down to 23 bucks after the 50% off got 2 items for less then 30 dollars!!?!?? will never go back here for anything the first turn off was 2 guy staff members didnt even know where items were asked them where are all the tank tops one said IDK thats not my area the other dude looked high AF and walked around the whole store 3 times to find it in the back corner area read more

worst customer service employee told my girls to get out the fitting room while they're trying on their clothes

What an amazing team tonight! It started with a really friendly greeting with Josh (guy from south carolina) I thought the store was close but he was excited to have us in the store. The same with Russ( the manager) so helpful and accommodating. They told us about the sale and I ended up buying stuff I didn't intend to get. Kudos to this team and their amazing customer service and sale skills. Please recognize these people! They do an amazing job! read more

I usually love going to this Pacsun location because they seem to have more selection than others. The last few times I have been there the service has just been horrible. I went last week to shop around and got approached three times by the same girl asking me the same question and confused me with someone else...remember the customers you've talked to so they feel valued. They also ordered a pair of jeans for me that they didn't have in store to be shipped to my house, when they arrived I opened the package to find they ordered the wrong jeans for me. Now I understand accidents happen, but when I called them to let them know and see how to fix it the guy on the phone was rude and never once apologized for the inconvenience. Where's this stores customer service? NEVER COMING TO THIS LOCATION AGAIN. They should hire people who enjoy dealing with customers.. read more

Downtown Rancho Cucamonga's Pacific Sunwear is easily one of the best Pac Sun shops. The location in Cucamonga has got to be one of their better selling stores. There are skate parks full of little dudes and dudettes with wealthy parents. The market for older kids is also strong here. Pac Sun Cucamonga is a little small but I like that, it feels like your at the beach in some small skate shop. The shop is setup awesome. The service is great, the people who work there are very nice, helpful, and fashionable. The shop is at an outdoor setting so you can go outside for a cigarette or a walk with the kids while the wife shops. The open air style of this mall is what makes this Pac Sun shop stand out from others. Future plans for the mall will add 5 levels of condos above the shop with an office/condo tower and shared parking garage replacing the nearby parking lot. Also there will be millions of dollars spent on further beautification of the mall including elaborate lighting to attract freeway attention, more foliage, and more fountains throughout the complex. "You've got to buy some porcelain fountains!" -Scarlett Johansson skit on Saturday Night Live. Check out the Rancho Cucamonga Pac Sun in the Victoria Gardens Shopping District. read more

PacSun - Pac Sun Downtown Cucamonga - Women's Clothing Near Me - Rancho Cucamonga, California

WORST! WORST! CUSTOMER SERVICE! Bought NMD at Brea mall my daughters change there mind on the color of the shoe, try to return them Victoria Gardens spoke to the manager Carlos sales #510455 , store #703 Very Very! RUDE! To begin with , Since i had paid cash for the shoes his excuse was he could not make the return since the shoe was purchase at higher end store, he stated there store did not carry that kind of cash in there registered i had to take them back were i had originally purchase them, or at a higher end store , he was not only so RUDE! But so un helpful . I then try to return the shoe at Taylor Spectrum since we were shopping in that direction, well " What was are surprised" , The rude manager from Victoria Garden was covering at Taylor Spectrum and refused to do the refund at that store and stated we had to go back to Brea Mall we're the shoes were originally purchase , i then had to wait another week to make the return since Monday is our only day off. Finally got to make it to Brea Mall were the shoes were originally purchased the store manager then tried to give us the run around and did not want to return the shoes . And unfortunately it was paid in cash otherwise i would had went to my bank and dispute there charges since there policy has a 60 day return policy , if i could give them a zero star i would ! , I WILL NEVER BE SHOPPING HERE AGAIN!!! WORST CUSTOMER SERVICE, if he didn't give me his name wrong he is CARLOS store manager from Victoria Gardens sales person (510455 ) STORE #703 he also did faults accusation which i will be reporting him. read more