Nice clean facility. Seems safe. Manager Fernando…read moreRodriguez is extremely helpful and very personable! Would be nice if this location had a loading dock but suitable for our needs.

The young lady i spoke at the national level was very informative and helpful. The 5601 NE 14 Ave…read morelocation manager Fernando was very polite and extremely helpful. Fernando took the time to walk me to the location of my unit and explain/ demonstrate the locking procedure. Overall very clean and professional operation and Fernando gets extra points for going out of his way to help

Mary Jo is an amazing resource and host. Service here is excellent. Storage is clean, air…read moreconditioned, and access for users is easy.

Updated January 2023:…read more The same storage unit I have been renting since 2020 is now $188 a month, with a banged up door since day 1, and nasty front desk lady whom I still avoid after the fiasco in 2020. Upon looking online for price comparison, I see that the same building has the same sized unit I am currently owning for $140 a month... So why am I paying $188 a month for the same unit? Who knows. Keep an eye on your monthly fees. I want to thank Lana from online customer service chat for helping me with the issue at hand. Their online and phone customer service has always been great. I just wish the prices and in the building personnel reflected it. Updated review Dec 2021: Just received an email notifying me my rent would go up from $125 to $160 per month for a 5x11 unit. Last year I had a problem with them raising my rent price multiple times during the year before I gave up and had to complain to get anyone to actually treat me like a decent human being. I really hope this isn't the case again. I find my self avoiding the front desk lady as she always seems to be in a nasty mood.

Joseph is extremely well versed in explaining the details behind securing a unit. His hospitality…read morewas Maitre'd quality! A great asset in promoting all the positive aspects of using Lighthouse Storage as the place to temporarily store our property.

Robert and Joseph were absolutely wonderful, accommodating, professional and absolutely wonderful!…read moreI could not be happier with the courtesy, respect, and personable these two men were. The service was outstanding and I would definitely recommend them to anyone looking for a great safe, secure place.

I have had a storage unit here for over a year. Every time I had an issue or question the staff…read morealways helped. The staff here is amazing! I can tell customer service is top priority! Brandi, is always there to help.

3rd floor Pompano location was infested with cockroaches. Brandy the manger denied they had a…read moreproblem initially. Then I was finally told they'd fumigate. I asked to speak with the manager several times but was always told he wasn't on site. We vacated the unit today as there are still cockroaches on that floor. We threw most of our items away as didn't want to bring them into our home.

Clean and safe environment. Price was as advertised. No 24 hour access but that is fine with me…read more Would use again for sure.

I have been a customer at CubeSmart in Oakland Park, Florida for approximately five years and…read morecurrently I am renting four units, but my experience has become extremely disappointing. I do not usually write negative reviews because I don't want to affect someone's livelihood, however, the situation has become so bad that I feel I have no other choice. The problems started a few years ago when my unit was broken into. The lock had been replaced, my belongings were damaged and shockingly, someone had urinated on my items. When I reported this, management showed no concern - no apology, no assistance, and no offer of compensation. They wouldn't even remove the unauthorized lock for me and when I was trying to dispose of the items that had been damaged due to someone urinating on them, they gave me a hard time about throwing them out in the trash cans out front. Since then, things have only been going downhill. Initially, I chose this storage facility because of the security and condition of the property; the main area had been secured by roller doors, which could not be accessed without a code. After the roller doors opened, there was then a gate in place. The building was clean and in good condition, which is not the case now. The roller doors have been inoperable for at least three years, and the gates have been inoperable for at least a year - creating an unsecured facility where people can come and go at will. The lack of roller doors also allows pigeons to roost in the rafters. This has resulted in excessive droppings and feathers throughout the property including on the carts that are used to move belongings to and from your car, creating unsanitary conditions that you inevitably bring into your vehicle and home. It is disgusting. I raised these concerns in writing, but nothing was addressed. The office staff appeared indifferent, responding with rehearsed dismissive answers rather than showing any genuine effort to help or even basic empathy. When I advised them that I was going to close all of my units, there was no attempt to retain my business or address any of these issues which speaks volumes about how they value customers. Additionally, although this facility is in disarray, they continue to raise prices. The rent on the last unit I rented increased after three months. Overall, this has been a deeply frustrating and unacceptable experience. Based on my experience, I strongly caution others beore choosing this facil

Excelente customer service , clean and safe storage unit , prices are very good and the best part…read moreis the fact that you get a human not a machine to help you set up your account and help you with anything you need .

I was looking for a new storage unit and was unsure of which size to choose, taking several days to…read moredecide during a time of comparison shopping with other storage companies, and the office rep Cody was very patient with me and bent over backwards trying to help me. The man deserves a raise!

Been a loyal customer for about 3 years. Loved the location and the cleanliness. However, the…read morerecent price increase was $74 EACH month. I would have been fine with 10 or even maybe 20 but 74 more each month?! I chose to leave to another location a bit further away and got it for nearly half the price. So disappointed. Also, the $1.00 charge each month for "technology" was ridiculous. It was a dollar so I did not whine but come on people; Really?? Explanation was due to market demands....then why are the other climate controlled, same size, ground floor units in area half the price?

I have used this facility twice. Very clean, easy access, staff are there to help and after hours…read moreaccess was easy. When you first move in, rates are great but as others stated they raise the rates a lot. I started with my unit under $200 per month, one of the bigger units which wasn't bad for the size, within 6 months the rate changed and I started paying more than $300.. couldn't keep up with it and eventually my unit got auctioned off, and I lost every thing, including important documents .. When considering using this company, keep in mind that the rates WILL change and rapidly, that's how they make their money. .

Michael is a gentleman I'm Handicap and he was able to show me exactly what I had to do to get in…read moreand out. It was excellent thank you so Michael.

IT SUCKS IT REALLY SUCKS and SUCKS AND they raise the rent every month and they treat everyone with…read moredisrespect

For a storage unit this is by far the nicest one I've ever experienced. And the people that work…read morethere are fairly helpful. Definitely a great location five stars.

Hi, I recently inquired about rent prices and spoke with a…read moregirl at the desk who was extremely rude, unprofessional, and gave me false information about the pricing. Later, when I called customer service, I received the correct details and was able to sign in over the phone. Since I did not sign in with her directly, I feel she has been acting hostile toward me ever since. Every time I come to the unit, she tries to create problems. For example, yesterday after work I stopped by to pick up some clothes. My T-shirt was dirty, so I quickly changed inside the unit, not realizing that this was not allowed. Instead of addressing me directly and professionally, she started screaming loudly across the floor, saying "No, no, you can't change here!" while I was on the phone. She then pointed at me and said, "You, you, you--I will terminate your contract!" This was unnecessary and very disrespectful. I want to make it clear that I have no issue following the rules. If she had spoken to me politely, I would have respected and complied immediately. However, the way she shouted and attempted to embarrass me in public was unacceptable. From the first day, her behavior has been unprofessional--she lied about prices, constantly talks on her phone with AirPods in, and looks at me in a hostile way. I do not know why she has a personal issue with me, as I have always remained calm and respectful, but her conduct makes me uncomfortable to even come to the unit. I kindly ask that this matter be addressed. Staff members should treat clients with professionalism and respect, not hostility. Please speak with her or take appropriate action, because the way she has behaved is not acceptable for a place of business. Thank you for your attention to this matter.tomorrow I'll go get her name and make claim here and to the customer service in the phone .

I had a self storage unit for several years and just recently moved out after slowly getting rid of…read moremost everything. Located on Dixie Hwy in Pompano Beach, they offer a security gate and great customer service. The monthly price increased once. I was lucky to have a unit that had shelves put in by the previous renter. The walls are concrete block so the unit stays cool all year round. I would highly recommend this small business over the big chains anytime.

I don't normally leave reviews, but felt the service received from a1a mini storages and offices…read morewas by far the best customer service I've ever received for this type of service. Starting with the property manager Jenny being very helpful and immediately answering all of my questions and concerns very professionally. After Jenny help me make my decision very easy to do business with such a great company. I also was introduced and had the pleasure to meet Charles Huffman better known as "Chip" the property owner. Chip made sure to make me feel satisfied and assured me that if I ever needed anything to please call him. All I can say is that I can highly recommend this company to rent any type of space. Stop looking you found your new space !!! Just call...