1. Little Bear Moving & Storage

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Boca Raton, FL

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Little Bear Moving & Storage

4.3 (10 reviews)
Open • 7:00 am - 7:00 pm

Services - Little Bear Moving & Storage

In-state moving

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5 years ago

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Matthew R.

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6 years ago

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6 years ago

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Matthew R.

I'm glad to hear everything went well and thank you for your business!

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Imperial Moving Group - Broken TV

Imperial Moving Group

(23 reviews)

I'm giving them 2 stars because at least I got most of my things and it certainly could've been…read moreworse (by the looks of the other reviews). The sales rep was amazing and that was the best part of my experience. After getting a very competitive quote, I booked what was originally a 2-part move. I was supposed to have one truck go from CT to OR and another truck from CA to OR. I found out my company probably couldn't afford to reimburse me for all of it, so while they deliberated, I reached back out to the sales rep asking her if I should just cancel that move within the 48-hour free cancellation window until I had concrete information. I didn't want to risk losing a $900+ deposit. She assured me that they would be accommodating while I waited on my employer to get back to me regarding my relocation monies. When my boss told me about a week and a half later that they could only cover one, I let Imperial know that I would only do the CT to OR move and cancel the other. They did accommodate a refund, but they kept 15% of it as a service charge which was not my agreement with the sales rep. If she had been honest, I would've canceled my booking within the 48-hour window and gotten a refund, but she lied to get her company more money. The load-up at my house was quick and efficient, but they were entirely careless with my things and it was clear that Imperial had not told the actual movers about the items in my move. For example, I told Imperial about several paintings, mirrors, and glass-top desks I would be moving and they said this was all included in my quote. When the movers got there, they said they didn't know they were supposed to have materials to protect those things, and they added hundreds of dollars onto my estimate for the "additional" mirrors, paintings, and desk. The movers scratched several paintings in the process, threw several floor lamps into a large wardrobe box with no protection, and roughly handled my boxes, included holding some of the ones marked "FRAGILE" upside down. The truck driver seemed to move efficiently because he arrived within a couple of weeks of my load-up in CT. However, it was very frustrating to me that the office could never give me an estimate on the arrival date until the day before. You'd think that after doing this for years they could at least give me a 2-3 day time frame of arrival, but every time I called to check on the status, they'd deflect and say they couldn't get a hold of the driver. The driver called me the afternoon before an 8am drop-off to say he'd be there the next morning. I'm lucky that I didn't have any conflicts on such short notice. During the move, 1 box and 1 heirloom trunk were lost. One of my TVs was also cracked. I called Imperial the same day to ask for claims forms, and they told me to expect the forms and a detailed inventory in my email that same day. I waited over a week and no email came. I've continued to reach out to them because I now have hundreds of dollars owed to me for the damaged and lost items. Frankly, I'm not confident I'll get a response. They have never once responded to an email from me. The final thing I'll note is that they are a broker and not a moving company, so it's hard to build real trust with them. The men who moved my things were perfectly nice people, but it was bizarre to see a rented U-Haul arrive at my house in CT for the pick-up (it didn't feel very professional), and the movers who unloaded everything in OR told me they had just found each other a few days before on Craigslist. These aren't people who have been thoroughly vetted and trained to do this work, which I suppose is why it's so cheap. I just wish I knew what I was trading for the discounted price. And I really wish I didn't constantly have to stay on top of them to be taken care of. The only point when I felt like they had excellent customer services was in the initial sales process. You can see where they invest their time/money.

I wish I had seen these reviews before. They quoted me $11,000 for the move from Utah to Tennessee…read more Movers packed and loaded half of my house and said estimate was too low. I had to pay over $22,000 for move. Packers did not protect and of my TVs, fridge and other items. 6-month old 75" TV destroyed. Fridge with huge dents and scratches. Bookcases demolished. Their "customer service" hangs up on me when I try to call them. They never sent over an updated estimate so I lost another $1,500. DO NOT USE THIS COMPANY!!!

Little Bear Moving & Storage - movers - Updated October 2026

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