MELINDA HERNANDEZ NEEDS TO BE FIRED FROM STORAGE SENSE. Storage Sense Ithaca epitomizes…read moreincompetence and indifference, displayed by their district manager, MELINDA HERNANDEZ. Every other employee in the office is kind and doing what they can to get by. However, MELINDAS callous demeanor and utter lack of professionalism make her a disgrace to the industry. Not only did Storage Sense Ithaca continue to charge my account after I closed my unit, but they also had the audacity to blame a terminated employee for their own shortcomings. Not only do they not tell you or inform or post outside how to properly close your account, but they also refuse to admit their own wrongdoing. SHE ALSO WILL NOT GIVE A NUMBER FOR CONTACTING ANYONE ELSE. Despite admitting fault, HERNANDEZ refuses to rectify the situation or displaying a stunning lack of empathy towards struggling college students like myself. Even laughing on the phone when I expressed that I would like to further escalate this matter to a supervisor. It's clear that customer satisfaction means nothing to Storage Sense, as they prioritize their bottom line over basic decency. In a world where customer service should be paramount, Storage Sense Ithaca and its manager, Melinda Hernandez, stand as shining examples of what not to do. Save yourself the headache and avoid this heartless establishment at all costs.

Stay away! If I could leave zero stars, I would. The allegedly climate controlled unit left my…read morefurniture (including some antiques) covered in mold and mildew. When I notified the manager, she first told me that they could not always control the humidity. When I called her on this, she denied saying it. Save your money and your furniture...go elsewhere

Alpine Lakes has stolen well over $1,000 from my account and refuses to stop doing so. I will be…read morepressing charges. Do not rent do business with these people. DO NOT GIVE THEM YOUR ACCOUNT NUMBER. They will rob you. Filing charges.

Friendly and helpful staff, secure place and very convenient. The place is well ordered. Sometimes…read morestrong winds, regular car covers wont help. Vehicles better stored inside.

They are less than helpful. They do not answer the phone or call back, however they love adding…read more late fees when you cannot access them to pay your bill. They have an online bill pay which is not accessible do to it not allowing you to set up an account. It sends you through a loop. When you call to get help they do not answer or call back. Each year the rent goes up. Not a valuable service when they do not provide customer service.

The question should be: What can't improve?? First of all they charged my card three times and it…read moretook over a month to get my money back. There's no clear communication between the actual company and the Storage company that has our things. I've been trying for months to figure out when my daughter can get her things delivered after studying abroad, and all I get is the runaround, disconnected, More runaround, and rude sales people. We are still waiting to figure out when she can get her things and she's already back at school. No one can give me a clear answer. I will never ever ever use this company again. I recommend Big Red instead they were perfect. They were professional and communicative, I don't know why I switched from them to Storage Squad, but never again.

If I could give this storage company zero stars, I would. They were very expensive with multiple…read morehidden fees. They withdraw money from our account without notice. We noticed double billing on our bank account and had to call and insist that the bogus charge be removed. They completely dismantled our furniture on pick up and then say that it is not their policy to put it back together. We paid extra for re-assembly but it was not honored. Our delivery person Ron was kind and courteous, but when I asked him for the manager to voice our complaint , he noted that Nick was catching a flight. Our furniture had damages with missing screws. You chose to use this company at your own risk. You were warned be aware.

Everything went very smoothly. The truck was packed like a puzzle piece and was very heavy as it…read morecontained shop equipment. It was a bit late because it was so heavy, but everything arrived in good shape. The movers indeed had Big Strong Backs!

I would not recommend Big Strong Back for moving. We had multiple items damaged and our…read moreinstructions were not followed. The entire 2 day move was more stressful as a result of the services rendered by BSB. We have had expert movers move us across states so we are aware of what to expect and we communicated our needs clearly to the owner Eric and throughout the move. We even had to help and be a part of the move to get it done. Most of the crew did not follow our instructions or Eric's. Eric himself caused damages. The service was not as promised and definitely not expert, there was less care taken than we have experienced with day movers hired from UHaul. One item that was damaged was partially remedied with a good resolution but when I provided Eric the list of additional damages, including damages to the lawn, large ruts, and tried to work on a resolution to reimburse us for damages he showed up unannounced to our home with an officer. I was never provided the certificate of insurance which I requested prior to the move. I understand our move was complex but we were charged an additional $2,233. The discussion about damages went from civil to no discussion at all. The move was not complete after the 2 days and he promised to finish it on Saturday but he reneged and instead showed up with an officer and was not willing to discuss the damages.