The question should be: What can't improve?? First of all they charged my card three times and it…read moretook over a month to get my money back. There's no clear communication between the actual company and the Storage company that has our things. I've been trying for months to figure out when my daughter can get her things delivered after studying abroad, and all I get is the runaround, disconnected, More runaround, and rude sales people. We are still waiting to figure out when she can get her things and she's already back at school. No one can give me a clear answer. I will never ever ever use this company again. I recommend Big Red instead they were perfect. They were professional and communicative, I don't know why I switched from them to Storage Squad, but never again.

If I could give this storage company zero stars, I would. They were very expensive with multiple…read morehidden fees. They withdraw money from our account without notice. We noticed double billing on our bank account and had to call and insist that the bogus charge be removed. They completely dismantled our furniture on pick up and then say that it is not their policy to put it back together. We paid extra for re-assembly but it was not honored. Our delivery person Ron was kind and courteous, but when I asked him for the manager to voice our complaint , he noted that Nick was catching a flight. Our furniture had damages with missing screws. You chose to use this company at your own risk. You were warned be aware.

Worst place ever…read more Initially the staff was indifferent to my arrival to check out the reserved vehicle. Finally one man got me checked out after a lot of waiting around. The restroom in the UHaul facility was a health hazard! It was completely disgusting, dirty and there was no toilet paper. The staff actually seemed to be quietly laughing when I or my wife communicated these issues. The truck I rented had completely torn drivers seat, the steering wheel was worn out and very disgusting to even touch. The parking brake release was broken. Total safety hazard: the low beam headlights were extremely dim. Very hard to drive at night, and unsafe. The high beams: driver-side light didn't work at all, and the other point crookedly up at the sky. Totally unusable. The rear view mirrors were impossible to adjust. The staff was completely unresponsive to any comments or suggestions - so first change: new staff. This is the single worst transaction I have ever encountered!

I've visited this place twice. It's times there is a line out the door and 1 person working that…read moreis very, very slow!

There have been a lot of changes in the last year. The management are super friendly, helpful and…read morerespond right away. The maintenance person is now friendly and fixes things as soon as he can (within a couple of days). Our unit was repainted and some of our original concerns were alleviated. We still smell weird things through the vents sometimes but that's just because the individual unit vents are all connected. Since you're on the commons, you're bound to get screamers here and there after hours but opening windows on the other side of the house or earplugs can solve that. In a college town, it's hard to find a completely quiet place to live anyway. Bravo for the positive changes! :) P.S. Facilities staff are still super nice

Reading through the contract makes me skeptical of the ability and propensity for the management…read morecompany to address rentor issues(clogged drains, dangerous conditions, broken items). They basically have the option to not have to fix anything and you can't hold it against them! What on earth are they being paid for? Seriously, these places really take advantage of students. SHAME on you!!!

I wish I could give zero stars. This company and its service are truly abysmal. I don't know a…read moresingle Cornell student (in my 4 years) who has received all of their items back from BRB on time. They either lose your items or deliver them 2 months into the semester, or in my experience, both. Do not use this company.

First the positive…read more To my knowledge Big Red Shipping Services is the only service that can actually come to your dorm room to take away your boxes. This is a significant positive and may mean that you will still want to use them despite the many negatives. Negatives. 1. The place is student run and the response to phone calls and emails is sketchy at best. 2. If you have ever used a moving company, this is going to be very different. 3. The web portal is very rudimentary and it is hard to know what you are ordering. In fact because there is essentially no explanation you will most likely not get what you were expecting. 4. If you order packing, they will be very confused. Packing usually means the movers bring the boxes and you point and they pack. Big Red Shipping expects that you bought all of the boxes in advance and know where everything goes. Almost no one would ever correctly guess the number of boxes that they need. So the onus is on you to over buy boxes. If you don't have enough boxes, it is not going to storage. My suggestion. Only use BRSS if you are happy to pack your own stuff well in advance and only need movers to put it into storage. The packing service isn't what anybody actually would want.

Broken dishwasher for over a month, unable to replace or fix- This is the management company. When…read morewe called after a month, told us to not call them back and hung up the phone rudely. Wifi is for the namesake only doesn't work. When we came in, it was super dusty and dirty. Basically, they are everything that you don't want in a management company. So stay away from them. Note to landlord: please find a better service management company for your housing needs. Thank you,

Please stay away from this company. Some of their business practices are not legal. They do not…read morecare about their tenants, they only care about being paid. They have displayed a total lack of concern for the health, safety, and well being of myself and a number of their other tenants on multiple occasions. The staff treat you not as a respected customer, but as an unwanted burden. They get away with their behavior because so many students in Ithaca do not know their rights as tenants. If you are already a tenant and you are reading this, please find a copy of the NY tenants rights guide NOW!

I want to say that my move with these guys went well for the most part. They were very careful with…read moremy belongings and put them exactly where I wanted them. What I was not happy with was the bait and switch estimate that they gave me. They quoted me 3 hours for the job. They were more expensive per hour then the others who quoted but I figured because they could get the job done faster, I would hire them. Well the job took 4.5 hours and they charged me for five hours. They promised me three men to do the job and they showed up with two men and a woman. I am a feminist and am all for this, but the woman couldn't lift anything heavy so I would say she just stood around for 30% of the time. This means that the job took longer than it would have with three men like they promised. Finally, I discovered that two of my dressers were ruined in my storage unit when they got them to the apartment. I asked the movers if they would take them to the dump. They agreed and I was very happy about this. They saved me the time and effort so I reflected this in their tip. Well this morning I went to throw away some trash in the small dumpster on my apartment complexes property and there are my two dressers right next to the dumpster. This company and its workers are very shifty. They promise one thing and do not uphold their promises. So if you get a bid from them, I suggest you are very cautious to evaluate if the time estimate is accurate. And don't trust their workers either. They will promise you one thing and do quite another.

12/15/19 It has been…read morefour months and the company still refuses to reimburse us for the close to $500 worth of our belongings that through their incompetence have been lost. The NY State Attorney General's office is trying to help us but so far the company has offered us a fraction of the value of what they lost.