Waited over 5 hours to be towed 8 miles. Driver says he showed up, I never saw him. They sent him…read moreback again, he never showed up again. After 5 hours they called me and I told them to just forget it, I'll get somebody else to do it the next day. They were going to still charge me 50 percent of the 300 dollar fee to just go 8 miles. I said that I'm not paying anything. He said ok. He called me back a few minutes later and asked if the driver showed up yet. I said no, just cancel it. He said there was a 49 dollar fee I would have to pay. I said I'm not paying anything, I'll take you to court. He said ok, you'll get a full refund. We'll see how that turns out.

I would give zero stars if I could…read more I was in an accident caused by an unpaved snowy road and a cop called Ryan's for me. The man said nothing to me, put my car on the truck and was going to leave without talking to me. I specifically asked if there was any information I needed and the tow truck gave me nothing. I had to search down where my car was taken. I called a few days later and asked to get it towed to an auto shop. And found out they charged me over 1500 in storage and towing fees. Even though they didn't verbally inform me of that AND their sign in front of their lot does NOT have a storage fee amount. They are manipulating people out of their money. DO NOT USE THEM!

The owner is a nut and wants to fight people all the time- even paying customers. He's a child that…read morerefuses to help with a tow if it's inconvenient for him (he has nothing else going on- he just doesn't like working on the weekends or after 5pm). Overall the owner is extremely hostile, strange, miserable, and genuinely provides a terrible experience for paying customers who simply need help. Never in my life have I ever met such a negative and difficult person. If you need help on the weekend or after hours good luck. It's just not worth working with this person.

I got stuck in the area and was only 10 mins away they told me to call 911 because unable to help…read moreand they was not in my area code for towing and still then referred me to four other towing locations that were closed until Monday and it is a Saturday

I bring my vehicle here every time I have an issue with my car or just need an oil change. John is…read morethe one there that works on it and he is very friendly and knowlegeable. It's always done quick and with very reasonable pricing. I highly recommend this shop above anywhere else. I will add, I had purchased a car from Sun Auto in Cortland (which I will NEVER go to again!) When I went in for an inspection and oil change, he noticed my subframe was rotted out and told me so that I could get it fixed as soon as possible. If it wasn't for him, I would still be driving on an unstable subframe. I love Ithaca Auto Service! :)

My political bumper stickers came back from inspection sliced up, presumably with the box cutters…read morethey use for inspection sticker.

I had a scrape and small dent in my car from another persons car door slamming into mine. Subaru…read morewas quoting 3k and 6 days in the shop to fix because they would need to replace a bunch of unnecessary things. I called Keith and Autoworks and he quoted me $75 and a hours work. I stopped by again to drop it off to be fixed and they fixed in it 12 minutes for a price of nothing but absolute kindness. Be it that was the scrape and not the dent but it was so minor I agreed I just wanted the scrape buffed. (The scrape was hideous, the dent was only noticeable at a certain angle) Fantastic job and honest lovely team, absolutely recommend.

This place is horrible... do not waste your time or money. It'll just give you a headache trying to…read morefigure out how they decided to charge you based on the bs hours they claim to do. Go somewhere else. There's plenty of other local businesses that deserve your money more than this crap hole.

I wanted to send this privately, but couldn't find an email or web form and I don't do phone calls…read moreunless I'm desperate. I'm pretty sure based on 30 years living in the area plus a Google and Apple Maps search that there's no Pickney Rd in Freeville or anywhere near here, and you're actually located on PINCKNEY Rd. Not trying to embarrass you, I just think you must want to put your best foot forward professionally? I have not used these services. I neither endorse nor oppose this business.

I had a mishap with my pick up truck and camper trailer. These guys were AWESOME. Great service,…read moreand the Owner bent over backwards to make a rough situation ten times easier!! I highly recommend them.

Thank you so very much for sending Carl to rescue us on New Years Day!…read more He is a very personable, knowledgeable and professional young man. On top of all of that, Carl was truly compassionate towards us and our situation. Thank you thank you thank you!!! highest rating!

I was towed from a "Business Patrons, 1 hour" section on a Saturday night. Businesses were closed…read more(except for the pizza spot), very few cars in the lot. I went back out after 1.5 hours to get a bag and check on my car, it was gone. I told the dispatcher I had a sound check for a show, the parking garage nearby is closed, businesses were mostly closed and no one was in the lot, and had returned to check on it it -- he initially felt bad but then became rude, stating it was $425 and wouldn't budge on price. Keep in mind, city tows are $275. I got there after my show at 12:30am -- just a truck sitting at the gate, no light, no office. The kid there said he was just about to leave. I asked for a receipt by text and never received a response. I also asked for the contract between the property management co and Kosiken's, no response. They could have written a ticket or put a boot on. This is legal theft & coercion.

My daughter was in an accident just before Christmas. We called Tri County Collision to tow our…read morevehicle to their business. Right from the start, everyone who worked there was helpful and reassuring. They walked us through the process with the insurance company and explained the damages thoroughly. We will definitely use their services again in the future!

Tri-County was amazing! We were stuck with our pick up truck mired in the snow and mud, and they…read morecame in 10 minutes and helped us get it out very very quickly. Excellent service and very kind and pleasant as well!

Great honest people here, they listened to my situation and my location, they determined another…read moretow company would be best suited for me. They went ahead and referred me to the other company, which did a great job.

CARS - Travis Brown & Mike McCall Thank you both for a…read morepleasant experience in recovery of my 2006 Chevy Monte Carlo from the median of interstate 88W, exit 8 on a snowy slippery morning of January 17,2002

My go to place for tires on my Audi. The are responsive and friendly plus they know their business…read more As a southern relocated to the North east I went to them for snow tires 3 seasons ago and couldn't be more pleased with the quality tires they recommended. It's October again and time to take off my all season tires and place on my heavy duty snow tires. I'm winter ready. Up here the first snowfall could be any day. Brrrr

My son took his car to Steve Shannon Tire Center in Cortland, NY, to have his winter tires put on…read more They told him that right wheel lug nut was through the stud and that the drum will have to be taken apart for the stud to be replaced which most likely require the replacement of further parts. My son called me and I told him to tell them not to do anything. When my son came home I inspected the wheel and found that the outer covering on the lug nut had come off. However, there was enough of the nut there that I put a lug wrench on the nut and removed it. Then installed a new lug nut!!!!!! I don't know if this auto center has TOATALLY inexperienced and inept mechanics, or they are dishonest and trying to pad the bill with repairs that are not necessary. STAY AWAY!!!!!!!! I would give thin place no stars but the system will not let me.