My go to place for tires on my Audi. The are responsive and friendly plus they know their business…read more As a southern relocated to the North east I went to them for snow tires 3 seasons ago and couldn't be more pleased with the quality tires they recommended. It's October again and time to take off my all season tires and place on my heavy duty snow tires. I'm winter ready. Up here the first snowfall could be any day. Brrrr

My son took his car to Steve Shannon Tire Center in Cortland, NY, to have his winter tires put on…read more They told him that right wheel lug nut was through the stud and that the drum will have to be taken apart for the stud to be replaced which most likely require the replacement of further parts. My son called me and I told him to tell them not to do anything. When my son came home I inspected the wheel and found that the outer covering on the lug nut had come off. However, there was enough of the nut there that I put a lug wrench on the nut and removed it. Then installed a new lug nut!!!!!! I don't know if this auto center has TOATALLY inexperienced and inept mechanics, or they are dishonest and trying to pad the bill with repairs that are not necessary. STAY AWAY!!!!!!!! I would give thin place no stars but the system will not let me.

I walked in at 1:30 pm and and asked for an oil change. He and they were quite busy, but could fit…read moreme in if I did not mind waiting. I agreed to the $127.00 fee and I walked to the mall for a coffee. I was called 1 hour later to pick up. I gotta say, I was pretty happy. They checked out my vehicle as well. (So they say). So far, I see no problems. The only thing I would have liked is a mileage sticker in my window to guide me to my next oil change. The staff is extremely polite. The waiting area is clean. Their tunes slap!

UPDATE from my previous review draft from 2023 so you can see how far they've come in a year:…read more John, who's worked for Monro for at least a decade, came in about a year ago and cleaned up the place. The awful staff/managers I talk about from 2019-2023 were finally dealt with. I scheduled an inspection, was expecting the disaster of every year before, so I made sure to call & check it was in the books. John reassured me it's there, and he'll be taking care of the inspection. Sure enough, he was the lone staff manning the location that day. He got everything taken care of in less than 30 mins. Even noticed something that needed sprucing up & did that service. I could cry. Never in 5 years with this place did they actually do their job well. I hope they give John proper support staff so he sticks around! He's done wonders for the place. 2023 draft (a one-two star review): The men working there had mostly been unpleasant to deal with--some to the point of hostile (unlike the guys over at the Elmira Road location, who were nice. Angel, in particular.) We've been customers at this Triphammer Monro for about 4 years now, and EVERY single time we bring the car in--whether it's for a a safety inspection or service--something goes very wrong. This year, they scheduled us for a safety inspection, but when we took it in at the appointment time, they claimed their safety inspector was done for the day. So everything we had needed that depended on the safety inspection for got completely derailed. If their service and work was really decent, then we could let it slide...but come on.

I bring my vehicle here every time I have an issue with my car or just need an oil change. John is…read morethe one there that works on it and he is very friendly and knowlegeable. It's always done quick and with very reasonable pricing. I highly recommend this shop above anywhere else. I will add, I had purchased a car from Sun Auto in Cortland (which I will NEVER go to again!) When I went in for an inspection and oil change, he noticed my subframe was rotted out and told me so that I could get it fixed as soon as possible. If it wasn't for him, I would still be driving on an unstable subframe. I love Ithaca Auto Service! :)

My political bumper stickers came back from inspection sliced up, presumably with the box cutters…read morethey use for inspection sticker.

Avoid. I had an oil change and asked them to check tire pressure. Right after, one tire went flat,…read moreI look and see no cap on it. I called, and they said it was impossible the two could be related, and did not offer to cure it. They told me to tow it back, on my dime, to sell me a repair or replacement. I later called again and explained that I took it elsewhere where they told me that the valve stem had been damaged. He asked "why did you take it somewhere else?" then "have a good day sir" and hung up on me. This issue required me to walk one mile to my home late at night in February, another mile up hill the following day, cost for tow, and the cost for an extra repair. Bruce's Pit Stop told me that topping fluids is not included in an oil change, which is unheard of. Terrible shop.

I've been going to Bruce's my entire time in Ithaca. they're the best. incredibly reliable and…read morehonest. never overcharging (I always ask my mechanic uncle what a fair price for the service is). when I've had random issues outside their wheelhouse, they help orient me to the problem and to address it. go here over a big chain.

By far worst experience I've ever had at a car shop. Waited around all day for a simple inspection…read moreand oil change. When I picked my car up and voiced my opinion I was told vulgar remarks and cussed out. Never go here!!!

Perhaps I am spoiled by my mechanic and previous experience at other shops but an hour for an oil…read morechange when I am the only customer seems excessiv!

Wow! I can't believe I never posted a review here, and I can't believe I'm only the 15th one to…read morereview. When I lived in Ithaca a few years ago, Diane's was my go-to mechanic. They tend to be super busy and getting an appointment can be a wait, and their waiting room tends to be full. But they're very personable and you get the sense that they really care for their customers. If I was still in Ithaca, I'd still be going here.

The receptionist on the phone was super sweet and accommodating! It was really easy to dispose my…read morewinter tires--simple and quick drop off.

Matt was great. I had a rattle from loose splash guards and when I said I thought it was something…read moreworse he took it for a test drive which confirmed his diagnosis. When I called later he explained exactly why it couldn't be easily fixed. He was courteous and responsive and gave me the peace of mind that it was not something worse. They previously fixed a tire for me and gave excellent service as well. I recommend them highly.

Dan helped me with getting a new tire. He asked the right questions and was forthright. He also…read morehonored price matching with Costco Since I was in a bind. Got my tire and was out and back on the road the next day for my long drive home.

Scheduled an online appointment through Mavis to get my oil changed and it was a good experience!…read moreThe only part that was a little confusing is which building to go to after I got the confirmation email, but there were people to point me in the right direction. The staff were very nice and the price was reasonable!

Horrible management…read more First, I had an appointment for a car inspection and they rescheduled me a few hours before the appointment, because one of their guys went home sick. Then after I waited for an hour at the rescheduled appointment, they came out and told me they aren't able to get to my car today. My appointment was at 1pm. You'd think they could have given me a call around noon telling me that, before I headed down to the shop. Even if they could have gotten to my car that day, waiting 4 hours for a car inspection is crazy. I won't be coming back.

I've been bringing my car here for at least 10 years now. All my routine maintenance is done here,…read moreand anything unexpected that I can (beyond body work or anything needing a diagnostic machine hookup), well, I get done here too. Efficient work, good pricing, and totally trustworthy. I don't want to take my car anywhere else.

Really really nice guys, very honest and reasonable prices. They'll never do a service you don't…read moreneed. While I went to school in Ithaca, this is where I took my car for work. When in Ithaca this summer, had a few problems with a different car and took it back. Same reliable / friendly guys, same honesty, no rip-offs. I always recommend to anyone I know who's still in Ithaca.