Formerly Foot Locks. A great climate controlled, secure service near IC campus. We used this place…read more2 years in a row (formerly when Foot Locks) and now. In 2020 they were very flexible during the entire covid-19/campus closing time. Staff is always helpful and facility is as clean as they come.

Avoid this place. The key wouldn't unlock the unit. Staff unable to open the unit and then we had…read moreto pay an overpriced locksmith to drill out the lock on short notice. Took us hours to get the items out and close the account. Best to avoid all storage units in general. They are predatory.

I went abroad this Semester and found that their service was efficient and the people who picked up…read moremy boxes were extremely nice! I had limited options since there are often more people who are willing to store over the summer, but I was satisfied with the in-room service and how quick everything was! I did have to wait about an hour into my allocated time slot, but for me, that was fine since they gave a window of time and arrived within that window of time. Practical advice for the storage process: - I recommend to people who are using this service to use their boxes that they provide so that they aren't able to argue about the prices of your items. - Don't be last minute (i.e. book the appointment right before your flight) - I wasn't able to carry my things out of my room (and I don't have an elevator), the in-room pick up is worth the $20 if you need it! I have yet to comment on receiving back my items which other people have talked about but will update that in the future.

I have used their services with my oldest daughter and had an ok experience. This year I used it…read morefor both my daughters and communication was very poor. My younger daughter had to reschedule by a couple of hours due to travel delays and they showed up at the original time anyways and charged us $77 for a "reschedule fee" that I feel was unjust in the fact that we were trying to communicate ahead of time and was only a couple of hours delay. I spoke with the office and a supervisor was supposed to call me back and I never received a call. I kept getting emails for an open balance that was never posted onto my account and then when I called the amount told to me was different than what was posted. It was more than they said it would be. My daughters said the actual delivery guy was very nice but the administration is terrible to communicate with and it is already expensive and they still nickel and dime you. We will not be using their services again. I do not recommend.

Worst place ever…read more Initially the staff was indifferent to my arrival to check out the reserved vehicle. Finally one man got me checked out after a lot of waiting around. The restroom in the UHaul facility was a health hazard! It was completely disgusting, dirty and there was no toilet paper. The staff actually seemed to be quietly laughing when I or my wife communicated these issues. The truck I rented had completely torn drivers seat, the steering wheel was worn out and very disgusting to even touch. The parking brake release was broken. Total safety hazard: the low beam headlights were extremely dim. Very hard to drive at night, and unsafe. The high beams: driver-side light didn't work at all, and the other point crookedly up at the sky. Totally unusable. The rear view mirrors were impossible to adjust. The staff was completely unresponsive to any comments or suggestions - so first change: new staff. This is the single worst transaction I have ever encountered!

I've visited this place twice. It's times there is a line out the door and 1 person working that…read moreis very, very slow!

This is the best towing service around. They went down to PA 6 hour drive to pick up 2 cars for me…read moreand the driver was on time and got them back up to spencer ny in prefect condition. I would use them ANY TIME I need to have someone tow my cars.

My car's battery died one morning in Ithaca. Patrick came promptly and was incredibly nice and…read moreknowledgeable. Problem solved quickly and easily. I highly recommend them.

Big red shipping has been working on their customer service and seem to be doing a better job. They…read morehave responded to my emails about my shipping of items to be stored. Let's see if I get the items when we move my son into his apartment in August. Stay tuned.....

I wish I could give zero stars. This company and its service are truly abysmal. I don't know a…read moresingle Cornell student (in my 4 years) who has received all of their items back from BRB on time. They either lose your items or deliver them 2 months into the semester, or in my experience, both. Do not use this company.

Broken dishwasher for over a month, unable to replace or fix- This is the management company. When…read morewe called after a month, told us to not call them back and hung up the phone rudely. Wifi is for the namesake only doesn't work. When we came in, it was super dusty and dirty. Basically, they are everything that you don't want in a management company. So stay away from them. Note to landlord: please find a better service management company for your housing needs. Thank you,

Please stay away from this company. Some of their business practices are not legal. They do not…read morecare about their tenants, they only care about being paid. They have displayed a total lack of concern for the health, safety, and well being of myself and a number of their other tenants on multiple occasions. The staff treat you not as a respected customer, but as an unwanted burden. They get away with their behavior because so many students in Ithaca do not know their rights as tenants. If you are already a tenant and you are reading this, please find a copy of the NY tenants rights guide NOW!

There have been a lot of changes in the last year. The management are super friendly, helpful and…read morerespond right away. The maintenance person is now friendly and fixes things as soon as he can (within a couple of days). Our unit was repainted and some of our original concerns were alleviated. We still smell weird things through the vents sometimes but that's just because the individual unit vents are all connected. Since you're on the commons, you're bound to get screamers here and there after hours but opening windows on the other side of the house or earplugs can solve that. In a college town, it's hard to find a completely quiet place to live anyway. Bravo for the positive changes! :) P.S. Facilities staff are still super nice

Reading through the contract makes me skeptical of the ability and propensity for the management…read morecompany to address rentor issues(clogged drains, dangerous conditions, broken items). They basically have the option to not have to fix anything and you can't hold it against them! What on earth are they being paid for? Seriously, these places really take advantage of students. SHAME on you!!!