I went abroad this Semester and found that their service was efficient and the people who picked up…read moremy boxes were extremely nice! I had limited options since there are often more people who are willing to store over the summer, but I was satisfied with the in-room service and how quick everything was! I did have to wait about an hour into my allocated time slot, but for me, that was fine since they gave a window of time and arrived within that window of time. Practical advice for the storage process: - I recommend to people who are using this service to use their boxes that they provide so that they aren't able to argue about the prices of your items. - Don't be last minute (i.e. book the appointment right before your flight) - I wasn't able to carry my things out of my room (and I don't have an elevator), the in-room pick up is worth the $20 if you need it! I have yet to comment on receiving back my items which other people have talked about but will update that in the future.

The question should be: What can't improve?? First of all they charged my card three times and it…read moretook over a month to get my money back. There's no clear communication between the actual company and the Storage company that has our things. I've been trying for months to figure out when my daughter can get her things delivered after studying abroad, and all I get is the runaround, disconnected, More runaround, and rude sales people. We are still waiting to figure out when she can get her things and she's already back at school. No one can give me a clear answer. I will never ever ever use this company again. I recommend Big Red instead they were perfect. They were professional and communicative, I don't know why I switched from them to Storage Squad, but never again.

Worst place ever…read more Initially the staff was indifferent to my arrival to check out the reserved vehicle. Finally one man got me checked out after a lot of waiting around. The restroom in the UHaul facility was a health hazard! It was completely disgusting, dirty and there was no toilet paper. The staff actually seemed to be quietly laughing when I or my wife communicated these issues. The truck I rented had completely torn drivers seat, the steering wheel was worn out and very disgusting to even touch. The parking brake release was broken. Total safety hazard: the low beam headlights were extremely dim. Very hard to drive at night, and unsafe. The high beams: driver-side light didn't work at all, and the other point crookedly up at the sky. Totally unusable. The rear view mirrors were impossible to adjust. The staff was completely unresponsive to any comments or suggestions - so first change: new staff. This is the single worst transaction I have ever encountered!

I've visited this place twice. It's times there is a line out the door and 1 person working that…read moreis very, very slow!

This is the best towing service around. They went down to PA 6 hour drive to pick up 2 cars for me…read moreand the driver was on time and got them back up to spencer ny in prefect condition. I would use them ANY TIME I need to have someone tow my cars.

My car's battery died one morning in Ithaca. Patrick came promptly and was incredibly nice and…read moreknowledgeable. Problem solved quickly and easily. I highly recommend them.

I wish I could give zero stars. This company and its service are truly abysmal. I don't know a…read moresingle Cornell student (in my 4 years) who has received all of their items back from BRB on time. They either lose your items or deliver them 2 months into the semester, or in my experience, both. Do not use this company.

First the positive…read more To my knowledge Big Red Shipping Services is the only service that can actually come to your dorm room to take away your boxes. This is a significant positive and may mean that you will still want to use them despite the many negatives. Negatives. 1. The place is student run and the response to phone calls and emails is sketchy at best. 2. If you have ever used a moving company, this is going to be very different. 3. The web portal is very rudimentary and it is hard to know what you are ordering. In fact because there is essentially no explanation you will most likely not get what you were expecting. 4. If you order packing, they will be very confused. Packing usually means the movers bring the boxes and you point and they pack. Big Red Shipping expects that you bought all of the boxes in advance and know where everything goes. Almost no one would ever correctly guess the number of boxes that they need. So the onus is on you to over buy boxes. If you don't have enough boxes, it is not going to storage. My suggestion. Only use BRSS if you are happy to pack your own stuff well in advance and only need movers to put it into storage. The packing service isn't what anybody actually would want.

Broken dishwasher for over a month, unable to replace or fix- This is the management company. When…read morewe called after a month, told us to not call them back and hung up the phone rudely. Wifi is for the namesake only doesn't work. When we came in, it was super dusty and dirty. Basically, they are everything that you don't want in a management company. So stay away from them. Note to landlord: please find a better service management company for your housing needs. Thank you,

Please stay away from this company. Some of their business practices are not legal. They do not…read morecare about their tenants, they only care about being paid. They have displayed a total lack of concern for the health, safety, and well being of myself and a number of their other tenants on multiple occasions. The staff treat you not as a respected customer, but as an unwanted burden. They get away with their behavior because so many students in Ithaca do not know their rights as tenants. If you are already a tenant and you are reading this, please find a copy of the NY tenants rights guide NOW!