Everything went very smoothly. The truck was packed like a puzzle piece and was very heavy as it…read morecontained shop equipment. It was a bit late because it was so heavy, but everything arrived in good shape. The movers indeed had Big Strong Backs!

I would not recommend Big Strong Back for moving. We had multiple items damaged and our…read moreinstructions were not followed. The entire 2 day move was more stressful as a result of the services rendered by BSB. We have had expert movers move us across states so we are aware of what to expect and we communicated our needs clearly to the owner Eric and throughout the move. We even had to help and be a part of the move to get it done. Most of the crew did not follow our instructions or Eric's. Eric himself caused damages. The service was not as promised and definitely not expert, there was less care taken than we have experienced with day movers hired from UHaul. One item that was damaged was partially remedied with a good resolution but when I provided Eric the list of additional damages, including damages to the lawn, large ruts, and tried to work on a resolution to reimburse us for damages he showed up unannounced to our home with an officer. I was never provided the certificate of insurance which I requested prior to the move. I understand our move was complex but we were charged an additional $2,233. The discussion about damages went from civil to no discussion at all. The move was not complete after the 2 days and he promised to finish it on Saturday but he reneged and instead showed up with an officer and was not willing to discuss the damages.

I have nothing but praise for this exceptionally professional company…read more Great communication setting up the move, a full crew who are respectful of one another as well as the customer and objects being moved. The pace was efficient so I felt I really got my money's worth. All together--very nice guys to work with who are experienced and careful. Would highly recommend to anyone in the Ithaca area!

Job well done. Efficient, friendly, good communication. Creative ideas when the move became more…read morecomplex (two drop off points).

Nate and team helped my homeownership dream come true a couple weeks ago when they relocated my…read morelittle family from an apartment to our new house. The crew was personable and clearly had work ethic and rapport with one another. After a truck trouble delay (not their fault) the 4 guys got right to work with Nate directing the furniture/box Tetris. They respected my belongings (wrapping delicate pieces and watching tight spots) and didn't complain about the stairs or heavy-ass Peloton bike. Loading up always takes longer but the team powered through and emptied the truck quickly at our destination. They even took a moment to celebrate my awesome new basement. Nate quoted me on the high end and came in under budget (which I appreciate much more than the reverse situation!). Have already recommended Mountain Movers to my network.

We will definitely call Nate again! He and Jeremy showed up quickly when we needed them, were…read morecheerful and supremely competent, and made short work of moving our very heavy thing up some crazy stairs. Definitely, they saved our backs and were professional in every way.

Very inexperienced. Came without proper equipment for moving. Overpriced especially given their…read moreextreme lack of experience. Added a $175 charge for a truck I know costs $29 to rent.

I had a hard quote from hired hands. But on the day, they didn't show up. I called them; they…read moredidn't answer. I called them again. No answer. Then they texted--they had a LABOR shortage, could we reschedule at a discount? But I tried to reschedule--they never responded. So BAD! DO NOT USE

We moved from PA to AZ and had a great experience with UPack. Delivery drivers in both locations…read morewere exceptional. The process from start to finish was easy. We would recommend UPack to anyone looking to pack their own belongings.

We just used this service to move relo cubes from New York State to Arizona. From the very first…read morecall (and I made many) to our picking up our stuff, everyone was friendly and knowledgeable. The company as a whole was very easy to work with and the cubes arrived in the time frame they quoted. I highly recommend them!

Do NOT use this company. Their rates change from person to person, they tried to charge me $3,000…read moredollars to pack up a two bedroom ranch home, stated they could move me next week and when I went to book the job, they stated they couldn't move me for another 20 days! They were sexist and treated me like a moron. DO NOT USE!

These guys got the job done, but with a sour face the whole time. I would not recommend them to my…read morefriends and have no intention of ever using them again if I can possibly avoid it. I hired Zolar Moving to unload my rental truck in Ithaca on a Saturday at noon. By 1pm, I had left several unanswered phone calls at the only phone number I had for Zolar Moving (the one that is listed online) asking where their movers where. By 2pm, I had given up hope of them ever showing up and decided to go for a hike. They called me at 2:30pm saying they had just finished a job and were ready to head over to my apartment. No sign of apology for being 2.5 hours late and failing to return any of my calls. In fact, when I said I had just gone on a hike and might not be able to get back until 4pm, they told me they couldn't do that late and I'd have to wait until Monday. I decided it was better to unload the truck and abandoned my plans to hike. But they never apologized or remotely acted like they cared about me at all. I got back from the hike at the same time the movers showed up. A number of them were smoking cigarettes. The lead mover was particularly rude to me, my family, and the landlord (who happened to be there at the time). The movers punched a big hole in the wall of the entry hallway while trying to get the couch into the house. It was a tight fit, and there might be no way to get it in without damaging the wall somewhat. But the movers never showed any sign of remorse, only barely saying "our owner can fix this no problem". It sounded like this sort of thing happens a lot to Zolar Moving.

Moving from one state to another is always very difficult - you never know how to find the best of…read morethe best where you're headed. I lucked out with Reliable Movers - not only were they responsive and willing to book me from out of state for a move-in to a place with multiple sets of stairs, when they arrived they were helpful, friendly, and even prevented some damage that would have been done because of the way my outgoing movers packed my truck. They took great care with all of my items, got everything to exactly where I asked it to be placed even though I was stuck outside with the truck providing information, and got it all done in record time. The crew that showed up on move-in day were about twenty minutes early, after checking in with me via phone and text. Everyone was helpful and courteous. This was an excellent moving experience and I will be hanging on to Reliable's contact information for my eventual move to another location. The price for unloading into my new home was great, especially given the stairs involved. No one likes to make furniture go up narrow stairs - Reliable's crew made it happen quickly with a clearly practiced pace.

Service requested was prompt on time. The value is good for emergencies. The request was decent for…read morethe day of the move. They work with you, Thank you

I am a Cornell PhD Candidate and a Dartmouth College undergraduate. Please be made aware that I…read moreappreciate good service as I can pay for good service and as a result I expect good service. Unfortunately, this company does not work. My experience with Monica at Strong Hands LLC as well as Justin and Danielle from The Clean Team--has been a garish, Aligherian nightmare one that I imagine even Dante would've rejected. In the beginning, I was told that Strong Hands LLC's subsidiary, The Clean Team, would assist me with my move in three parts. Given my moving needs, I was told my move would require a "pre-clean" day, scheduled for Saturday February 11th, a "pack + move" scheduled for Monday, February 13th, and a "post move-out deep cleaning day" scheduled for Tuesday February 14th, 2023. We all reviewed the images of my studio and agreed to carry out the move over those three days. The contract was written by Strong Hands LLC and agreed to by me, the one who hired them. Nothing promised was delivered. Danielle did call me to let me know she was happy I had found another company to do the move so, should you also choose to look, elsewhere, your business will not be missed. I've attached photos of the apartment, the contract and communication indicating that there were no issues in moving forward with the move until it was time to actually do the job. Shame on you Strong Hands LLC and The Clean Team for refusing to do your job in the eleventh hour, inconveniencing me simply because you did not want to work and imbuing what has otherwise been a lovely moving journey with unprofessionalism, poor value service, unresponsiveness, incompetence, neglect, disrespect and blatantly wanton ableist disregard. Shame on you.

Absolutely the worst moving experience I have ever had. Unprofessional is the kindest comment I can…read moremake. It took this crew almost an entire day just to load the truck (the truck was too small, as well). I moved from Cortland to Ithaca if half the time with the same household goods by the EJ Fish (a very professional company that I highly recommend) for far less money. We had them pack for us, which was another mistake. Over half the boxes they packed were unlabeled, boxes were mixed, the contents just dumped into boxes seemingly randomly. I could go on, but my advice is to avoid this company

I wish I could give zero stars. This company and its service are truly abysmal. I don't know a…read moresingle Cornell student (in my 4 years) who has received all of their items back from BRB on time. They either lose your items or deliver them 2 months into the semester, or in my experience, both. Do not use this company.

First the positive…read more To my knowledge Big Red Shipping Services is the only service that can actually come to your dorm room to take away your boxes. This is a significant positive and may mean that you will still want to use them despite the many negatives. Negatives. 1. The place is student run and the response to phone calls and emails is sketchy at best. 2. If you have ever used a moving company, this is going to be very different. 3. The web portal is very rudimentary and it is hard to know what you are ordering. In fact because there is essentially no explanation you will most likely not get what you were expecting. 4. If you order packing, they will be very confused. Packing usually means the movers bring the boxes and you point and they pack. Big Red Shipping expects that you bought all of the boxes in advance and know where everything goes. Almost no one would ever correctly guess the number of boxes that they need. So the onus is on you to over buy boxes. If you don't have enough boxes, it is not going to storage. My suggestion. Only use BRSS if you are happy to pack your own stuff well in advance and only need movers to put it into storage. The packing service isn't what anybody actually would want.