Terrible experience! Requested afternoon appointment and nobody would communicate with me as to when the guys would show up- not even a window! They ended up showing up at 7pm which was too late! The guys were exhausted and so was I. They had to drive 100 miles from their previous job and took their time! I was very disappointed and didn't get the whole move done. read more

We used this company to pack and load our PODS for our move from Tucson, AZ to Huntsville ,AL. It was a nightmare. Things were thrown haphazardly in boxes. They literally just dumped drawers of stuff into boxes, no wrapping, no padding. Dishes were taped together and we are still working to remove tape residue from our dishes. Our dining room table and sofa table were destroyed because of the way it was dragged across cement and loaded in the PODS without padding and standing on their edges even though we supplied multiple blankets. Cabinets were loaded on their sides paying no attention to what was in the drawers causing loose items to shift and in some cases requiring furniture disassembly on the other end just to be able to get the drawers open again. After weeks of unpacking we still can't find things because nothing was packed with similar items. In some cases items were actually placed into bins that had been sealed by us containing XMAS items. We have moved long distances across the country several times and we have never experienced a worse move. These people were hired off the street and had no clue how to pack or load anything. read more

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The absolute worst, most destructive move I have ever encountered. They destroyed my furniture, they didn't know how to pack or stack the boxes, as they were thrown around like Lincoln logs. They didn't use the blankets or all the ratchets and did not wrap the furniture as promised. The ratchets they did use put gouges into the wood of my furniture. They put a wire dog crate on top of a beautiful wood farmhouse table. The top is now destroyed. Three men had absolutely no idea how to pack a POD. They assured me that this was their expertise. They left the job without completing it. They forgot a whole closet and I had to turn around and go back the next day so they could complete the job and then they had the nerve to charge me for coming back. I am furious!!! Boxes were smashed. See photos. And I have many more. Please, please, please do not use them. read more

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Avoid. They use third party movers that you could hire yourself but you wouldn't want to because they are inexperienced and /or lazy. They under estimate time and when you get lazy movers it doubles the cost. They'll complain your stuff is too heavy and not complete the job. Professional movers don't unload your drawers into boxes. They just wrap the furniture and haul it out. So they wasted boxes, space, time and money. read more

Just making sure that everyone is aware that if this company damages your furniture while handling it they will only pay you .60 cents a pound up to $25 in damages per piece. While unloading our POD, one of the movers damaged our brand new dining room table, which was not involved in the move, while carrying another piece of furniture. I think they should have to pay for the damage. What if one of their employees dropped a big hutch down the steps damaging the house? They would certainly be liable for damages. The company sent me a bunch of forms and after a month and agreed to pay me $25.00. I can't believe this company is associated and recommended by PODs. I would have thought that someone should have called and apologized and at least offered me a discount on my order. read more

We retained Pack and Load Services because they were a PODS recommended provider. When we unloaded our PODS there was extensive damage (see examples below) totaling over $10,000 . PODS stated full responsibility for damage was due to the loading. We filed a claim with Pack and Load and they denied any responsibility for the damage. Clearly our property was improperly packed, shifted during moving and some objects were crushed due to improper stacking of heavy objects. DO NOT USE for any objects of value. We will also be filing a complaint with the BBB. (PS - the PODS insurance we paid for covered none of the damage!) read more

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Pods recommended Pack & Load Services for loading and unload when I rented a pod. Pack & Load Services contracted it to third party. Both my load and unloading experiences was not good. Surprise to get extra charges at final invoice. During unload 2 guys came. They started saying you have more load. You needed 3 guys. Note : The company made an assessment and sent the recommended number of movers. They unloader also said, they are not responsible if they cannot get the furniture assembled as it was packed by someone. Note: I used the same company for loading as well. I had a threadmill which the company already charged extra for bulky item. They said they cannot move it needs another person. After 2 hours another person came. All the 3 people were not able to move the threadmill to the 2nd floor. Then they left it at the room near the entrance. The movers also struggled in assembling the furnitures. I had a friend in home that day who showed him how to do certain furniture. Otherwise there was no chance the job would have been completed. Next day I was charged for unloading threadmill ($85), third mover ($199) I also paid $85 on load for the threadmill. Note: They should not have called third mover if they think they cannot move the threadmill properly. Also during sales quote, the third mover was $100 more and now they are charing $199 There is no way to call someone to dispute and resolve the charges. If you call them for sales, they will answer the call, but for billing dispute they ask to send an email. From last two weeks I am debating the charges with the billing department via email and no resolution. I will not recommend this company. Be careful with your furniture and bulky items, read more

At first, their customer service was fantastic!!! The day of my move, the movers left early and didn't finish. They left me with 9' bookcases and boxes to move myself. I'm unable to move bookcases, it's why I hired them. Then they over charged me. The next day, some random man calls and says I owe him $160 or he's taking me to collections. Claimed Pack & Load Services didn't pay him. I still don't know who he is. Lastly, I have tried twice by email to cancel this company unloading at my new home. No response as of today. I'll send one more notice tomorrow, hopefully they respond because I refuse to use them ever again. read more

Just be careful folks... moving plans change all the time, and when I needed to cancel my service on a Friday for a following Wednesday load, I am billed $99.00 cancelation fee. Yes, that probably was in the fine print and shame on me for not seeing it... but I would think with that amount of notice, one would not be billed. I will NOT be coming back to them for anything. Good luck! read more

PACK AND LOAD SERVICES is recommented by PODS on their website and both companies websites advertise to be expert packers of personnal possessions and PODS. PACK AND LOAD SERVICES subcontracts with companies/individuals they don't vet. One of 3 people in the crew that arrived at my house was on her day off from Waffle House and had never packed before. I believe they put jobs out on something similar to Angie's List, someone is awarded the job and then day laborers are recruited for the job. I started calling to find out when the crew would arrive at 11AM. The crew arrived at 12:30PM, worked slowly, brought no paper, bubble wrap, and expected me to be OK with staying up all night. They didn't know how to pack a POD properly and securely. I was in contact with Pack and Load all day. When I questioned the way boxes were packed or how the POD was packed, the lead guy got belligerent. At 8PM I asked them to leave. They said to me that I was moving and it wasn't suppose to be pleasant. I am a 71 year old female, I had been up since 4AM preparing for what I thought was an 8AM arrival. All they had to pack was breakables, small appliances, pictures, and some garage items. I had packed all the rest. After they left I had a total meltdown and cried for about 30 minutes. I then made some local calls at 9ishPM and secured a local crew to come the following day. They totally unloaded the 1st POD, repacked it, repacked boxes and totally packed the 2nd POD in 7 hours...9AM to 4PM. I was up all night, sending emails, pics, etc, to PACK AND LOAD SERVICES. I also filed a claim for a refund on the $2,000+ I had paid them. To there credit, they issued me a full refund, but that doesn't near compensate me for my time and stress. I don't expect any more compensation, but PODS should not recommend them AND NO ONE should use this company. Find a good local company with verifiable recommendations. read more

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I was moving across the country for the first time and using PODS for the first time. This was one of the few companies suggested in an email from PODS for packing and loading the container. Their website looked good and the person on the phone was helpful compared with the others. Booking the service went smoothly but unfortunately the packing and loading process ruined my moving experience. The movers arrived late, after the 3 hour arrival window. It was 1 older more experienced gentleman who was on the phone a lot. There were 4 younger men who were asking questions such as "Which side of the box is up?" and confusing vertical vs horizontal. I suspect I smelled weed. They were slow. They did not prioritize items packed into the POD. I planned to have a junk removal company come much later (but same day due to a tight moving schedule) to remove what they couldn't fit and other items we no longer wanted. However, they did not finish before the junk removal company came and left. They did not fit some treasured items into the POD such as a well loved bean bag and baby items but instead got the office chair we didn't care about in. We had to have our realtor find an emergency junk removal company to come to remove items they couldn't fit. It was a terrible experience. I recommend against using this company. I think they are like contractors and the experience is unpredictable. They would not provide the company or contact info for the people they sent to my house after my terrible experience. They did not offer any helpful compensation for the complications they caused. They did try to offer me a discount for unloading services. It was hilarious they thought I was going to pay them more money or ever use them again. read more

Horrible customer service, and WATCH OUT for the "Same Day Fee" if you book them and they come the same day you happen to have a storage unit delivered they will charge you $100. I spoke to Christine, the billing manager. Christine was very rude and totally un-accommodating. ***TIP: if you are in NJ and need a storage unit book with SurfBox! They are local NJ company and much less expensive than PODS. Also, Surbox recommends their own packI got people.. so you don't have to book this bozo company. *** read more

I implore you to not use this company if you value your money and/or your time. They were the more expensive company that I priced out but seemed fairly reasonable so I went with them. WORST MISTAKE. 3 dudes showed up to my house when I was told only 2 were coming. 3rd guy was high as a kite and had a black eye like he had been in a fight. the contract I signed said they would put all my furniture together but guess what???? When I got home from a long day of work, my bed was not put together. I called the company instantly and she said my friend SPECIFICALLY told the guys not to put my furniture, togethe. LIKE SHE WOULD EVER DO THAT. I asked for some money back because the full job wasn't done. She told me no so I filed a complaint with the BBB and lost. I lost but please learn from my mistake zero stars. Do not use this company!!!!! read more

We hired Pack & Load to load in our furniture from a storage container and to move a refrigerator from the panty into the kitchen. We had newly installed hardwood floors and communicated to the company about the care needed during the furniture move. The movers provided did not have the necessary equipment to protect the new floor when moving the refrigerator and ignored our instructions to move the refrigerator only with protection under it - they moved it anyways. This resulted in gouges and deep scratches to the newly installed hardwood floor. In addition they destroyed the refrigerator handle by using a power tool on the brass set screws and stripped the screws and handle threads. The total cost of the damage was $3736.71 to the floors and refrigerator. Pack& Load responded to our claim that they were responsible for only $50 total for the total damage. We have filed a rebuttal and reached out to the President with no response. The movers provided by Pack & load were not professional and we are out over $3700 and what we paid Pack & Load for the move. They are not professional or to be trusted. Do not do business with them. read more

If I could give lower I would. If they can't get the pod door open with no effort Pack and load blames the Pod people who come out early the next morning and solve the door problem with some pushing at the bottom where the door was up about 12 inches. it took less than 10 minutes. but the pod people called to tell me the charge to come back out for their failure to open the door would be another charge of $664. Customer service explained we have to pay their travel time and there is a minimum charge of 3 hours to send them back even though they were paid to do a job that they did not do yesterday, but it was on us to pay for their incomplete service. After pointing this out they offer $114 dollars off, they would only charge us $550. Like that would make this better. She said she would file a dispute with all the facts, but the higher ups, who are not available to talk to said their discount was fair enough. Haven't seen notice of credit as they charged the entire amount that took the two guys less than and hour an 1/2 to finish up, closer to one hour. The day before we paid almost $1000 for the job they didn't finish. worst company to do businesses with check out other moving/loaders so you won't be ripped off! They incentivize the workers by paying them more if they don't finish the job when something like the door problem comes up, which is quite common due to slight shifting of the load. Worst customer service actually no customer care at all. read more

This company is totally incompetent. They broke several pieces of furniture and claim they are insured but only cover $250 maximum for damage that they commit. STAY AWAY FROM THIS COMPANY. read more

Zero stars. Terrible company with unprofessional movers who have no respect for my property. They come highly recommended by Pods, but I've been trying to make a claim for months because so many items were damaged beyond repair and no one gets back to me. Don't use this company because they hire day labor who throw your belongings onto a Pod and call themselves movers...then when you need to make a claim because you pay for insurance...no one gets back to you. read more

They did not do a good job of rapping some of my items. Just stuck them in between furniture, and were damaged. The boxes that I wrote fragile on and told the packer they were fragile were packed under heavy items. They claimed no responsibility and they have some fine print in their contract that says they are only responsible for up to $250 of damage. So look Elsewhere before you let them pack 20 or 30 thousand dollars of furniture. My mistake for not reading fine print or checking reviews which clearly point out that they suck. read more

TV's damaged, items placed in the wrong PODS. The list goes on and and on and it cost me a fortune. Careless and the main office claims to care and want to resolve the issues but they never get in touch. Suggestion: don't use these people! Find another company. Big mistake read more

Damaged my 550 sq ft if my wood floors because they sent two 21 year old boys with no experience to move a 1910s upright piano. They dragged the piano and now I'm stuck with the $2,732.37 floor repair fee. After filing my claim for the floors and sending them the cost of repair they ignored my calls and claim. No response nearly a year later. I guess I know why they don't have Google reviews! read more

There isn't a MINUS 10 star rating available for Pack n Load, but there should be. These people at Pack n Load are the kind that are so sweet and helpful UNTIL you have a claim. And then look out because you'll get screwed if you don't read the fine fine print on their contract. First there was major confusion during the two days of loading my POD. It took two days because the correct number of men didn't show up, or they showed up late, or they didn't show up at all. BEWARE! I would suggest not using them for anything. I had a $2800. dresser and a $200. vase damaged and they offered me $25. total for the damages of both items. This report is given as my opinion only! Well I tried to upload some Pictures of the damaged items BUT they are somehow too large for Pack n Loads review. SEE WHAT I MEAN! read more

If I could give zero stars I would. I was recommended to use this service by PODS, which is also a major rip off by the way, but that's a different review. This was the WORST moving experience I have ever had. Movers didn't even use all of the supplies they asked me to buy and at the end so much of my furniture was damaged. They sent two women to unload the POD; it was such a joke! When I then contacted them about the damage after the final unloading, they said I have only 30 days to inspect every item for damage. Plus they send forms you must fill out but tell you up front on the form they will reimburse you only $25 maximum per item with a total of up to $250 for the entire job. You should see what happened to my almost new couch, it is torn in multiple places and dirty. The ruined an antique dresser, broke a mirror that has survived 6 other moves. It is just ridiculous. Do not use this service whatever you do. read more

There should be an option to give negative stars. they don't deserve 1. I did work for this company and not only did they lie to me they lied to the client I was loading furniture for. they never paid us when. we completed the job and told the client we would be coming back to do more work but they refused to pay us for loading 4 pods and traveling 70 miles to do the work. terrible company do not trust them!!!!!! read more

I used Pack & Load to pack and unload my 3 pods. Aside from tardiness and slowness, they were pleasant and worked steadily. They did not pack for protection but just to get it done. The company did not advise us in advance they would not take away the mountain of packing paper and plastic wrap or any of the boxes used. They ended up breaking a couple of lamps and smashing to pieces two boxes of dishes. Nothing was particularly expensive and can be easily replaced. I was not overly distressed about any of it. What was very disappointing, however, we found one of two boxes of smashed dishes at the bottom of the recycling container covered with other debris. We found another box of smashed dishes under the mountain of packing paper, plastic wrap and boxes they refused to take away. Clearly both of these boxes of smashed dishes occurred from rough handling. More importantly, they intentionally tried to hide the breakage from us. I filed a claim for the dishes and included the information they had clearly intentionally hid the damage. The company offered me $5.40. They made no comment about the packers' devious behavior and when reminded of how bad it made them look they were not interested in rethinking their offer. It is not about the broken dishes and replacement cost but the dishonesty. I would strongly recommend against using Pack & Load. read more

I'm giving 1 star review as I canceled my move 2 months in advance and still got charged $99 fee for canceling. With that much advance notice, I think that is a very aggressive policy. Life happens but there's no leniency with Pack & Load Services. read more

Beware, you may not get what you paid for. We paid for a two men crew to unload container in California. On July 7, 2023, the date of the service, only one man showed up for the unload. My husband ended up unloaded boxes, furniture and helped assemble the bed. Pack & Load Services attempted to call off the one men crew and sent another crew but failed to do so. Pack & Load said that we paid for a flat fee, it does not matter whether one person show up or 2 people show up. They will not compensate us. The fact is that Pack & Load has no control over the movers and we, the customers, have to pay for their incompetency. Think hard before you book for the service. . read more

I really wish the Better Business Bureau would look at these reviews, something is very wrong here, with this company. It still pains me when I think of the experience, and we definitely have damaged furniture, wardrobes, bookcases, sideboard, we lost so much money, it was sickening, the entire experience. And to read what all these other reviewers have gone through is disheartening. I have a mind to call a consumer affairs investigator. I, like others, updated PODS, and it looks like they did nothing, which tarnishes their reputation, too. read more

Stop contacting me about filling out surveys. I only wish that the sales rep had as much constant communication as you are about nagging me for filling out a survey. I have unsubscribed to the email, received more email, unsubscribed to those emails and now you are sending me emails without an unsubscribe. If you do not stop calling and emailing me about filling out surveys I'm going to file complaints with the FTC. I can't wait to never use your service again. read more

Do not use them under any circumstances. Their claims manager, Mike is smug and uncaring. They did not place the furniture as per contract where I wanted it because " well it will have to be moved to fix the damage we did." I called to see about having it moved for the floor repair that the claims amount will not fully cover. I called on Sept. 28 and spoke with Christine who as of today, Oct. 20 has not gotten back to me about having someone at the very least move it out the way for repair since it was never put where I requested it in the first place. DANGER, DANGER, STAY CLEAR!!!! read more

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Had a pack and load unloading service with a pod. The company hired 'subcontractors' because they couldn't fill their schedule. Two subcontractors showed up, one of which was being trained, while the other was taking conference calls the whole shift. They then stacked as many items they could on ?rolling office chairs which then fell several times. This cracked a $405 dollar item after dropping it on concrete TWICE. Before the second fall, they tried to load it into a cat tree hammock for transport efficiency. The process was also extremely rushed so they could ensure collecting 3 hours of labor for less time. Beware that their 'liability' is only $25 PER ITEM with a maximum payback of $250 for the entire process. For the overall cost, this was actually the MOST expensive service affiliated with pods. Please avoid this company! read more

1st. they told me 3 people, sent 2. never sent an voice so it was he said/she said. rhey don't tell you they charge by the hour. the movers rushed out at 5.5 hours. got charged for 6. still had more furniture to be removed from the house. they threw furniture in with no logic. didnt wrap most of the furniture even though I provided planty of blankets. customer won't send me a claim form for damaged goods. not even by email. the movers took 2 breaks in the first 3 hours netting 50 minutes. they give you the run around hoping you'll just go away. do not use. you will be sorry. they dont stand by any decent work ethic. read more

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ZERO stars. Horrible experience. Overcharged for services we did not receive, communication with company is basically non-existent in attempting to get refunded, sent other people's personal information, and many broken items. Not just scratched, but broken to pieces. I'm very disappointed and and wish someone from the company would contact me back about how to be compensated because putting in claims is useless. Please choose another company and save yourself multiple headaches. Moving is stressful enough, don't add more onto your plate. read more

I was very nervous hiring an out of state, moving company to help me unload my pod. I was pleasantly surprised by the two men that Pack and load sent! Professional, quick and efficient! Would recommend Pack and load to anybody looking for some help moving. read more

Do not use this service !!! I hired Pack and Load to load up my Pod container and within 30 minutes one of the movers knocked over 5 boxes of glass that was packed by myself thoroughly and shattered several pieces. They acted as if i was at fault because i got upset and literally stopped talking to me the rest of the job. I should have fired them on the spot but i was under a time crunch. I filed a claim and it was denied because they didnt pack up the boxes..... I am not surprised but expected at least some reimbursement . read more

DO NOT USE PACK & LOAD SERVICES. (Read the many negative reviews below). Adding insult to injury-- Pack and Load Services has an A+ rating and 5 star reviews with the Better Business Bureau. *** I have reached out to the BBB as well to have this company reviewed and I encourage other customers that have been mistreated by Pack and Load Services to do the same. *** I wish I had seen these Yelp reviews before. P+L was an absolute disaster from start to finish: 1.) They do not have their own employees doing the move-- they contract out laborers who did not follow any written or verbal instructions I gave prior to the move. 2.) They did not strap down/secure ANYTHING in the Pod, despite straps being provided. 3.) I had ordered additional packing materials from P+L to wrap my furniture. The movers failed to bring those materials and I was still charged $500 for them. 4.) Because the movers didn't bring packing materials, they did not wrap my white sofa or my bed frame properly and both were severely damaged/stained in the move. 5.) They estimated my move to take 3 hours, assured me multiple times they would be finished by 5pm (when my building required movers to stop using the freight elevator-- I get charged $100/hour after that.) They didn't finish until after 8pm. The whole think from start to finish took 9 hours. I have moved multiple times with the same amount of furniture over the years. It has NEVER taken CLOSE to 9 hours. And to be clear this was just to LOAD the Pod-- not to take it somewhere else and unload it. 6.) The movers were extremely unprofessional and took long breaks (knowing I was being charged by the hour). 7.) I notified Pack and Load services of ALL these issues as they were happening. Their customer service assured me I would not be charged for the extra hours past 5pm. I was charged. I was also charged for the materials they failed to bring, and $99 for them to provide a certificate of insurance. 8.) I was trying to save money on this move and ended up being charged the same as quotes I had gotten from professional moving companies but it took 3 times as long and all my stuff was damaged AND customer service hasn't done anything about it, despite saying over the phone that they are going to refund me for the packing materials. Last time I spoke they said they would need to review my phone conversations with their customer service in order to provide refunds for the additional hours. This was on Oct 9. It is now Nov 8. I emailed them last week and heard nothing. Moving isn't an easy experience-- I've had good movers and not so good movers, but I have NEVER felt the need to write an explicitly negative review about any experience I've had up nor have I ever had to ask for a refund for failure to provide certain services, or for damage to my things. This company has no ethics, they don't care about their customers. They pretend to care initially and then hope that you will forget or just give up. read more

Pack and Load Services was 1 of 3 businesses recommended by PODs. They were not the least nor the most expensive service. I decided to go with them because their salesman told me: - They supply all the packing materials (boxes, tape, plastic wrap, etc); I didn't have to worry about buying just the right amount. They will only charge for materials used. I only needed to supply two things: TV boxes & moving straps. - They would pack everything & stay as long as needed until the job was done. - They have professional & experienced crews who will disassemble my furniture (e.g., beds) & re-assemble it on the other end. - "We got you"; you have nothing to worry about. My experience with them... They asked me questions about my 1800 sq ft house & belongings, then based on that only (not an on-site visit or survey) they estimated the amount of materials to bring (about 25 boxes), crew size (~4 people), & job time of just 4 hours! A date and time was scheduled. I started preparing everything on my end: disassembling electronics, removing pictures off walls, purging unwanted items, & labeling and setting aside items not to be packed (I have moved many times before). Once done, I called them back to give a count of my pictures & other stuff and suggested they bring more boxes (I knew their original estimate would not be enough). Pack day 1: they were 4 hours late. A crew of 4 showed up. 1 smelled of weed. 2 were experienced & directed the others. The day went fairly well, however, after working well into the evening, they only got halfway done! Corporate office was clearly displeased they didn't finish; not because of the impact to us, the customer, but clearly because it disrupted their schedules and profit calculations. I'm glad I was cautious and scheduled them to start 2 days prior to PODs pickup. Pack day 2: Nightmare day... they were several hours late again, & only 2 people were assigned to show up! Of the 2, only 1 was from the previous day's crew. Both were amateurs. One smelled like weed, again. They were completely disorganized. Instead of packing one room to completion, they would jump around from room to room. I could tell we were running short on space in the PODs & recommended (again) that furniture be disassembled to save space; they said it was unnecessary. They did not wrap up furniture for protection very well at all. They did not pack boxes well (e.g., stacking pictures laying flat instead of vertically to avoid weight or pressure on the glass). They loaded items as they packed them, instead of packing everything first, then selectively picking items to load for most efficient fit. I caught one of them throwing boxes toward the back of a POD to fill all the empty space (due to poor loading). They ran out of materials, so I had to make a run to the store to buy more boxes & plastic wrap. They did not know how to pack large pictures & would unnecessarily consume too many boxes just for one picture. I could tell POD space was tight & time was running out, so I began disassembling furniture. Out of desperation & frustration, I had to direct them on how to more efficiently load the PODs. By the end of the day, they were rushing, growing increasingly more sloppy & careless. When there was no more room on the poorly loaded PODs they said they were done! Many more items were left unpacked from many rooms all over the house; not a single room was completely packed! An entire bathroom was overlooked. Laundry room missed, etc. Apparently, the salesman lied & they will only pack until PODs are filled! They won't pack everything as originally stated. My family & I were left to pack everything & due to their incredibly poor loading of PODs, we had to transport all remaining items (6 hour drives each day for several days hauling items in our cars). I called their corp office & spoke to a supervisor about all the issues (and more I did not write about). Here we are several months later & they still have not replied or done anything about my complaints. This is a terrible company, where corporate has no clue what the crews can & cannot do; crew members are not trained; job materials & time are laughably under estimated; salesmen flat out lie to get your business. If you have a medium to large size house with nice furniture & stuff you love, do NOT use this company. Pay for a more professional moving company or a professional organizer to oversee everything & enjoy greater peace of mind. We were way over charged for the poor service & poor quality we got in return. This company is a complete scam. read more

HORRIBLE. Packed my entire two bedroom apartment in my moving container with no rhyme or reason in a complete mess. When unloading my belongings, I found huge gashed and scratches in my wooden furniture, other furniture completely broken from their "packing method." Are also not upfront about the $300 extra charges they require you to have and only notify you of the extra charges once the movers are there in your home psychically moving your things. Would NOT recommend these unprofessional, crooks of a business to assist anyone to move. read more

Pack and Load loaded and unloaded our POD. They broke our trundle bed. The unloading foreman told us that the loading crew did not properly disassemble and store the bed properly and that this caused it to break. He took pictures and sent them to the Pack and Load headquarters. I filed a claim. They said that we were entitled to $25 for our broken trundle bed, which is of course ridiculous. I very much recommend against using this company as they do not stand behind their work. read more

If there was a way to post a review and give them a 0, I would. They contract with people, they DO NOT have employees that do the load/unload. PODS should remove them as recommended for anything. They completely destroyed a set of oak shelves I've had for about 40 years. I specifically told the mover to wrap them and be careful, since they were special to me and expensive. It cost $1100 to get them rebuilt since I can't find any replacement of the same quality. He buried them in the middle of the load, broken into pieces. He also stole a Makita drill, threw a small set of oak wall shelves on top of the load, unwrapped and unsecured. My outside metal frame picnic table is bent and will never sit level. Pack and Load sends crews with paperwork not filled out with the names of who is supposed to be there, or with no paperwork at all. Their generous offer of $25 for the oak shelves repair was laughable. They quote a contract stipulation when they don't even live up to the contract. STAY AWAY and recruit friends and family to help - this company is a joke read more

This is the sixth time I have used Pack & Load Services for my POD. December 28th we used them to unload my mom's small POD of all her belongings to Belmont Village Coral Gables. The three gentlemen were wonderful! They arrived on time and were prepared to start right away. They carefully unpacked all of the items. They placed them exactly where my mom wanted and put everything together. They even made sure my mom's lift chair worked before they left. They were professional, patient and kind. We can't thank them enough. We would highly recommend them and I know I will again in the future. read more