We went through Pack & Load to move our furniture into a POD for an almost whole-house construction project. From the very first communication (phone call with Michael) to the day of the actual job (several calls from Heather), they were good to work with. Michael's nice, confident manner assured me that they would take good care of us. Further communications with him, he was right there, very responsive to the emails I sent with questions. During the day of the move, Heather checked in several times to see how things were going, very friendly. P&L did contract a local moving company to do the work (they were great as well!). There didn't seem to be any issues with the connection between the two companies, went pretty seamlessly. We greatly appreciated the thorough communication. Thank you! read more

They do not answer the phone. Charged me $774 for 3 workers. Took them 3 hours. They pay their workers &20 an hour. That's a crazy profit margin. This is why we should always research a company. All one star. Pods needs to stop using this company read more

so much damaged furniture. The guys that packed me up did not bring the supplies they were supposed to bring that I was charged for. the three guys that unloaded did horrible one of them just let one of my end tables dropped to the ground the side of it is shredded. furniture broke. My sofa is all scuffed up. it had rained, and they allowed my California king mattress to get into a mud puddle. I would not recommend them to anybody. It was horrible. read more

Pack & Load Services - That is one arm of the sofa that they let scrape along the ground. I can't get pictures of everything else because it's just too much. - Packing Services Near Me

Absolutely garbage. Damaged 15k worth of items. They offered $174 to replace. Crew left too much space and we had to get additional storage. Avoid at all cost. Terrible customer service. read more

Pack & Load Services - Packing Services Near Me

Terrible. First they didn't tell me I'd need to pay an extra $100 for a COI. They were horribly late to the POD. Both of my TVs were cracked when unloaded into my new place. They were three movers and I was doing more work than two of them. Ordinarily I research companies, but this time I relied on PODS. I'm writing this review to warn others. They got my money. Don't let them get yours. You get what you pay for and huge lesson learned for me. read more

I used Pack & Load Moving to help load two PODs for a move from Texas to Massachusetts, and unfortunately, the experience was extremely disappointing. I was already in Massachusetts while my wife was in Texas overseeing the move. The crew of three completed part of the job but left behind several major items, including six mirrors, two TVs (still mounted on the wall), a coffee table, a table saw, a lawn mower, and gym mats. This was especially frustrating because there was still plenty of space remaining in the PODs, as shown in photos my wife shared with me. When my wife contacted customer service, the only solution offered was to send the crew back the next day and load everything into an additional POD--at an extra cost of around $2,500. That was completely unreasonable given that the original containers clearly had the capacity to hold the remaining items. Instead, my wife had to scramble to fix the situation herself. She drove to Home Depot to purchase additional moving supplies and then had to ask neighbors for help loading the remaining items. This left her handling physically demanding work that we had already paid professionals $1,031 to complete. What was most frustrating was not just the incomplete job, but the lack of effort and professionalism. Basic tasks--like even removing the TVs from the wall mounts--weren't done. Customer service also failed to provide a fair or practical resolution. Overall, this was a very poor experience. I would not recommend this company. read more

Wish I could leave zero stars! Moving is stressful, and Pack and Load Services did nothing but make me more stressed. The initial sales person lied to me about what "their" movers provide and his communication was consistently ambiguous when I had more questions. The sales person, Lance, did not secure a team for me, and I only found this out after calling their ops team to confirm. They did find a moving team locally, not "their team" but a team they contract with. The local team was actually great and very professional, but I would NEVER go with Pack and Load again. read more

Customer service is HORRIBLE. Billed me 2 times took me 3 month's and had to go through my credit card to get it back. Christine was the so nasty. read more

Worst moving experience ever. DO NOT USE THIS COMPANY TO MOVE!! The movers and this company do not care about your personal property. They caused over $14k in damages to my furniture, and they are only willing to reimburse me $25 for each item. read more

0/5 stars. PODS referred me to Pack & Load Services. Check out the 100+ complaints they have on the BBB's page. I booked movers through them for my mother. The movers showed up late, reeking of marijuana (I have photo evidence), and with zero supplies. After disappearing for nearly an hour, they returned with a few items that were not sufficient to pack a house. Afterwards when my mother was reviewing the contract details, the movers became impatient and got in their car and left. They did not load a single box into my PODS container. Later, Pack & Load falsely claimed we canceled the service and tried to charge me a $200 cancellation fee. I had to dispute the $953.75 charge through my bank to get it back. Completely unprofessional. Lance, Robert, and the female phone operator wasted my time and tried to manipulate the situation. Avoid this company at all costs. read more

Pack & Load Services - One of the movers vaping. The movers reeked of marijuana when they first arrived. - Packing Services Near Me

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Where do I start? Customer Service is THE WORST. She is rude, a KAREN from Florida in all its glory. We went with a 65+ year old company for security and experience with our furniture and paid a fortune. What we got was a rude person that would not budge on the day of our load as it poured rain that came early. She said it was our problem not hers because she's in Florida and not in Texas. Would charge $375 if we rescheduled and could not guarantee a return tomorrow! We were responsible for protecting our furniture, not them. A complete different story than when Lance the salesman spoke to me. He said they took so much care that they moved grand pianos without issues. So if you are being romanced by Lance, Do Not Do It! Save yourself money and frustration. Use a local company with less years because that's exactly what they will do. They are nothing but a vendor that uses third party loaders. The crew that showed up was local and did not work for Pack and Load. They were nice and I wish our money would have gone to them directly. Instead, the rude woman gets a big cut. I cancelled the back end of "unloading" and will find a local business to do that for us. What a big waste of money on this company. IF I COULD GIVE ZEROS I WOULD. They do not even deserve the 1 star. read more

The worst experience with a company that I've ever had. Furniture damaged, tv screen caved in due to - in my opinion, careless packing. No recourse for damaged items except offer of $25 per piece with a maximum of $200 per move. You need to know in advance that - as happened to us, a less than year old Sony tv with screen completely ruined will be compensated at $25. A Knoll coffee table with legs broken off will be compensated at $25. You will never receive more than $25 no matter what the damage is Or how valuable the damaged item was. I only wish that we had hired a reputable moving company. read more

Totally disorganized. Contracted for a Friday move and was quoted "mid-day". That came and went and they could only say "well probably it'll be late this afternoon or maybe tomorrow. Their morning job was running long." Left me in a bind and I had to get others last minute to load us. Was not going to trust their scheduling to unload me so canceled them. Would not recommend based on cavalier manner of handling our job. Cannot believe that PODS even recommends them or that they maintain an A+ BBB rating, which shows how little that means. Please avoid. read more

I utilized Pack and Load on my move departure move from Mississippi, The team that they dispatched was horrible, they were late by 6.5 hours. The Lead person left for most of the time which caused me to have to manage their team, the loaders did a HORRIBLE job loading the POD that I had to order another POD. They Damaged items and I worked IMEDIATELY with the scheduler who Promised- to document everything. I asked for a claim and they said "on unload" we will document everything and take care of any damages. WELL - At unload I requested a claim, provided all of the pictures and details, even offered to fix the items and try to save them money. they deigned the claim amount of less than 600 dollars and offered 56 dollars instead. They also over billed me by 239 dollars and REFUSED to provide a refund for the double charge. Calls and e mails are left unanswered and unreturned. DO NOT USE PAC AND LOAD- they do NOT stand behind their services. read more

Two loaders showed up to load my pod. They were not efficient at all. They didn't speak English, were extremely slow, they made it through a third of my stuff, they scuffed up my walls, and they broke my peloton. They also couldn't get the pod door shut (bc they did such a horrible job) and forced it closed. It took two hours to get it open. This was before it was shipped btw. Just horrific experience. They also cost 3x more than the second crew I hired. read more

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The two gentlemen who came out were very nice and polite. I did not realize they did a Jenga type of load until we unloaded. Things were upside down and sideways and just crammed in there. The end result many, many many broken things, including a bookcase in which they stacked heavier stuff on top smashing the bookcase. Several things had to be thrown away due to damage and I haven't even started looking through everything yet. I was so nice to the movers. I fed them and gave them drink and tipped them a hefty cash tip each. The problem is I think they were inexperienced at moving and put heavy stuff on top of light stuff and put things in upside down and sideways. read more

I've never had a worse experience with a company. The customer service was unhelpful and led me completely astray. The company/movers damaged a $3,000 dresser and denied my claim for reasons not properly explained or called out during the entire +3 months working with the manager of customer service, Christine. As someone who works in the insurance and customer service industry, I know this space well and I would strongly caution anyone working with this company, as it will only lead to a waste of time, money, and completely ruin all your expensive furniture. I'd also like to add that they were over 30 minutes late, have poor communication, and don't properly wrap or protect your items. read more

Do not use Pack and Load, even if POD recommends them. They were absolutely horrible, unprofessional, slow, and ultimately more expensive. Some issues I ran into with Pack & Load: Unprofessional behavior, slow work pace, and lack of urgency. Inconsistent communication and failure to meet agreed timelines. Unsolicited suggestion to pay workers "under the table" for additional work. No supervisor or manager available to address our concerns. Additional charges were requested without prior approval or clear communication. Avoid this company at all costs! read more

Our experience with Pack and Load Services, Inc. was an absolute disaster from the moment the crew arrived. All three workers showed up late, came without the supplies the company had promised like basic packing tape and plastic wrap -- I had to leave our home to buy these materials just so they could do the job they were hired to do. All three movers smelled strongly of marijuana, one was wearing an ankle monitor, and overall were extremely unprofessional (they got into loud arguments with each other in front of our child and requested cash tips). None of the wooden furniture was protected or wrapped with the moving blankets provided to them, none of the upholstered furniture was wrapped in plastic wrap until we intervened and asked them to do so, they damaged our walls, floor, and dropped our dining room table on the concrete outside and broke it and tried to hide the damage. That alone should have been a warning sign about the level of professionalism we were dealing with. The outcome matched the chaos: more than $4,500 of our belongings were damaged due to careless, sloppy handling - including packing our heavy patio furniture ON TOP of our brand new 85inch TV I had packed properly in a cushioned TV box which busted the screen entirely. When we filed a claim, the company immediately denied responsibility and refused to provide the "signed contract" they claim limits their liability. Despite multiple written requests -- including a mailed letter -- they still have not produced any documentation showing we were ever informed of or agreed to the limitations they're trying to hide behind. Instead, they pointed us to their website and said they would only give the contract to an attorney, even though we are the customers who supposedly signed it. After going through this, we now understand exactly why this company has a 1-star rating on Yelp. Reading other reviews, it's clear our experience is not unique -- far from it. The number of people describing the same issues is endless, and it speaks volumes about how this company operates. These policies aren't "unfortunate exceptions"; they're how they stay in business. Their communication has been slow, evasive, and dismissive. They have not acknowledged the damage, addressed a single concern, or provided the documents they rely on to deny our claim. Based on our experience, we strongly warn others to stay away! Customers deserve honesty, accountability, and basic professionalism -- none of which this company provides read more

TLDR: They agreed to provide 3 movers, only provided 2 movers, charged extra for because it took longer with only 2 movers, were not accountable for their mistake, were condescending and tried gaslighting us. We agreed to a rate or $789 for 3 movers for 3 hours for our move on 5/21. Only 2 movers arrived. I called them immediately, and they said they would get back to me. They never explained why 2 movers arrived instead of 3. At the end of the 3 hours, they called asking us to pay to extend the time. We said - we will not be paying because we agreed to 9 labor hours (3 movers for 3 hours)and you have only provided 6 (2 movers for 3 hours). They agreed to lower the rate to $689 for 2 movers for 3 hours, then asked us to pay an additional $139 for one more hour. This still ultimately required us to pay them more money for only 8 total labor hours rather than the 9 we agreed to with 3 movers. 1. Rate we agreed to pay for 3 movers: $789/3 people/3 hours = $87.66 /hour 2. Rate they asked us to pay due to their mistake sending only 2 movers: $689/2 people/3 hours = $114.83/ hour 3. Total amount extra they wanted us to pay due to their mistake: $39 4. Total % increase on rate for 2 rather than 3 movers: 31% 5. Total hours agreed: 3 movers x 3 hours= 9 hours 6. Total hours provided: 2 movers x 3 hours + 2 additional charge hours = 8 hours The staff member I spoke to insisted she did understand the math behind this, so I can only conclude that they are intentionally scamming people. I tried to go through the logic with them of why we should be paying a higher rate/ mover because of their mistake. They insisted it was not a mistake but rather just "the situation," completely denying accountability for providing the services they agreed to and being greedy. The staff member I spoke to repeatedly tried gaslighting me into believing there was no mistake and that I was being unreasonable for protesting the rate increase caused by their company sending less people than agreed to. I spoke with someone for 11 minutes and she refused to admit any wrong doing and said the movers would leave if we didn't agree to the extra time at the higher rate. I explained they put us in a difficult position because these were not the services we agreed to. Now we couldn't complete the move without their movers, and they didn't send the right number of people to do it as planned. We could only go ahead with this last minute rate hike or have our furniture left out in the rain. To be clear -- if they had sent 3 movers as agreed to and they needed more time, I would agree to pay the agreed upon rate for extra hours. This is not what happened. They insisted I was the only one initiating the argument. Yes, I'm sure things would be easier for this company if people willingly turned over their cash for last minute price hikes. They are likely intentionally sending less movers than planned to charge a higher rate for their services when more time is needed due to a labor deficit they caused (scammer alert!!). I explained it was difficult trying to take care of a newborn and having to navigate these unjust price increases. I was literally feeding my baby and having to take this call at the same time. Then the staff member told me that I shouldn't be so upset in front of my newborn and it was surely impacting her. She said this to me a few times. What in the actual ****!? So condescending and mom shaming. STAY AWAY. This company is greedy, disorganized, and not accountable for mistakes they cause. They also like to shame parents who disagree with their money being unjustly taken. read more

I have worked with over 5 different moving companies and have never worked with a more unprofessional, disorganized, and disappointing company. Not only were the movers unprepared and late for my move, but they were clearly not physical capable of handling it. Furthermore, my most expensive furniture was not wrapped, damaged beyond repair, and the company and service team is unwilling to accept responsibility and rectify their mistake. I have been reaching out to initiate follow up assistance and it's been like pulling teeth to get any help from their team. I strongly urge you to never use this company and to stay away at all costs. read more

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Don't waste your time. Youll be recommended this company if you use a POD. Dont bother. They do not care about customer service at all. My pod was supposed to be emptied within 24 hours of delivery as dictated by the storage unit company. I spoke with Pack & Load multiple times and explained the situation, gave them ample notice in advance, and kept them updated. The POD arrived at 7:15 AM. They were supposed to send a crew at 5:00 PM. I wasn't given any update until 5:15 PM when I was told that the crew isn't going to come until 9:00, which is the time that the storage unit closes. Instead of understanding, the supervisor (won't say names online to protect her own privacy) - said she can send a crew in the AM. What good is sending a crew in the AM when you know the POD will be picked up? She didn't care and had terrible customer service skills. You might as well pay more for another company that has somewhat competent comprehension skills. read more

AVOID. Overpriced, Overpromised and underdelivered. I used their service as one of the number recommended through PODs and it was a costly mistake. I saw none of the much-hyped "PODS Moving Specialists" skills on display at any point throughout the process, so the premium rates they charge are totally unjustified from my experience. - Very poor communication and poor responsiveness with every interaction from booking through labor - Lack of accuracy or attention to detail - there were multiple instances of completely fabricated information on my quotes/invoices that I did not provide and was given no explanation for. - Unprepared movers arrived without both plastic wrap and rope which I was assured by multiple other P&L Personnel that they would have to protect and secure the PODs cargo, respectively. - Their crew provided no professional expertise or advice whatsoever - they were essentially standard labor I was charged at an unjustified price for. After the disappointing experience in loading the POD with this company, it was clear I was paying far too much for far too little so I cancelled the booking I'd made for unloading the POD at my destination. I was *more* than happy to pay the $99 cancellation fee in return for not having to support this unreliable and unprofessional company any further. read more

If I could give them less than one star I would. They damaged and destroyed multiple pieces of my belongings. And their insurance compensation is by the pound not the value of the item. Ridiculous! I have never used them before and would highly recommend no one ever use them. PODs should remov them from the website. Terrible. read more

I called them for a quote on 7/10/25. I spoke with Lance for a move out date and then a move in date. Unfortunately I gave him my credit card. He never informed me that there was a $99 cancellation fee. I decided to use a moving company. I did call to tell them about this. I did see a charge on my credit card for $99 for the move out and another for the move in. I had an email conversation with Christine in Billing. She said she would listen my conversation with Lance. She never responded after that last email. I am very disappointed and would not recommend using them. I felt Lance was very deceptive. read more

Don't do business with these people. Shorter version: they charged me for boxes I didn't use, promising to refund, but never did. I'm now trying to recover the $1,600 they defrauded out of me. I was also charged for loading 3 PODs, when they failed to finish the 3rd pod, leaving it half-loaded. Attached are the photos of the half-loaded pod. Supposedly, the team got put on another job by their boss and just didn't show up, leaving us in a lurch. When the locks come off the PODs, I plan to have someone to document that there are NO Pack and Load Moving Services, Inc. boxes on any of the PODs Buyer beware. This company cannot be trusted with your credit card and they clearly do not do what they say they will do. I'd give them a negative rating if it was possible. read more

Pack & Load Services - Packing Services Near Me

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this company does even deserve one out of five!!! They sent two very very lazy crew for my moving. They wasted 5 hours by being very slow and killing time. Even though every single thing was fully ready and packed to load to the container. The company charges me for $900! their crew broken my bed frame. Very disrespectful and mean. read more

What a horrible company. They destroyed so many pieces of furniture. I can't believe PODs would recommend them for a move. Will file a complaint with the better business bureau. read more

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Absolutely a great process due to the team Pack and Load sent out. Will be using them for the unload in a month and have requested the same team. Highly recommend. read more

Do not hire this company. The people that were sent to load my pods were completely untrained and destroyed all of my furniture. I filed a very detailed complaint with pictures only to find out that their maximum liability is $250 for the entire load! I pay them $1000 to load my pods and had thousands of dollars of damage. I received an insulting letter that they would reimburse me $216 for the entire claim even though just the dining room chair that they broke the leg off was new and cost $300. read more

Horrible company... If you want to be completely screwed go ahead and use these liars. They are good at taking your money but full of lies when it comes to doing what they are paid to do. I used them to do a full pack out, they packed everything half ass and didn't label the boxes where they are to be put when unloaded. I also used them to unload before I knew how bad they did loading. At first it was their own employees bitching about the bottoms falling out of boxes, nothing wrapped to keep from breaking. Not knowing where a box is supposed to go really screwed everything up. So now we have kitchen boxes in a bedroom, this is issues with all the rooms. This cost me 3k for the move, now I am stuck here doing their work. I opened up a case with them they reviewed it and they told me to go fly a kite. They are not helping me with anything I'm not doing anything for me they took their money and they're done with it. read more

The guys that worked for this company were homeless one of them asked he could take a shower and absolutely not, they damaged my property and tried to hide it and I had to help unload because one guy was sick. 4 thousand dollars to go approximately 4 hundred miles. Absolutely would not recommend one star is too many read more

This company was recommended by PODS as the best (and most expensive) pod loading service. I decided to go with them and it was a mistake. They sent me a quote for a flat rate 16' container loading, but then switched it to 3 hours plus pay extra for every hour. Took them 6 hours to load my container, they just sent 2 guys to do the job. Their manager was extremely rude on the phone. I ended up doing a lot of furniture disassembling myself, just to speed up the loading. Stay away, never hire this guys. read more

They aren't a moving company! They just find you movers and add their rates on top of that! Save yourself time, money and possible damage. Call moving companies directly and hire them directly. Will save you a lot of money and hassle in the long run. read more

Worse company to be a vendor for they don't pay out there contractors. Also $60 for 2 movers when as a owner I pay my guys $20-$25 per hour. They don't give you what the paper pads is worth now you just lose and lose read more

The charged me $700 for 1 hour and 15 minutes of loading. They arrived at 4PM which was 4 hours later than they promised. I had to delay pick up of my POD. Turns out they sub contract the work. They didn't tell me that.Workers who arrived were fine. It was pack and load who did not satisfy what I needed. I would not recommend this company. read more

I was quite impressed with the efficiency of the POD packing aspect of my move. I could not believe my eyes when I saw how much was loaded into 1 POD; it was like a Tetris game. Three men arrived for the loading and it was completed in three hours. Naturally, I requested the same crew for the unload at my new house. When only two people showed up, I knew this would not be good. I have very big, heavy pieces that were overpowering for only 2 men. My wall unit was not properly assembled as it was not possible to accomplish with only 2 men. I called Pack and Load to request remediation. I requested 3 men to come back to my home and assemble my wall unit, that it may be used. The pieces were not tight enough to place anything on the main shelf. I was told that management would be made aware of the situation and get back to me. After multiple calls, no response to my request was ever received. I contacted the team leader for the men that did my load and unload as he has his own company and gave me his card. Money Movers, did not return my call for help either. I'm a disabled, widowed senior who had to hire a handy man to fix the issues created by Pack and Load. Use this company wisely. read more

Pack & load said that they would send someone who knows how to pack a grandfather clock. The "guy who knows about clocks" went to pack it, he didn't know to take the pendulum out or even know what a pendulum is. The other guy who at least honestly said he didn't know anything about packing grandfather clocks, made a call to get some help, hopefully our clock survives. When we were called to see how things were going, I told them that they were supposed to be sending someone who knows how to pack a grandfather clock and she rudely insisting the guys sent do( I am quite certain they were not pretending not to know) It is very frustrating to have someone rude and unhelpful call to check on how thing are going then clearly lie to me and have no real concern for how it is going. I was told a 16 foot pod should be able to be loaded in under 3 hours. From my experience with movers in the past, that seemed reasonable. One mover did appear to know what he was doing when actually loading the pod but other guy just waited around for direction. Despite us having boxed everything other than large furniture pieces and the 5 things we paid $240 extra to pack because they were fragile it took them 7 hours to load a 16 foot pod. That is excessive and it wouldn't have be the case if they sent two qualified people who knew what they were doing and someone who knew how to pack the clock rather than having them waste time trying to figure it out. Pack & Load knows when someone is moving they cannot just stop in the middle of loading a Pod so when they add on hour after hour the customer is stuck paying. read more

I had the experience when I called to inquire about costs and logistics, they charge a booking fee of $99 without verbally informing you. Since I called twice to inquire, I was charged twice. When I complained, they said their booking policy was written on their website site and on the estimate they sent. They won't talk to you until you fill out your information. I didn't use their services. I'm disputing the charges with my credit card company. Don't use them! read more

One star more than they deserve. Do not use this service under any circumstance. My bad for not looking them up on Yelp first. How are they still in business with over 300 1-star reviews? They packed our PODS so poorly they destroyed $15,000 in furniture (see accompanying photos). They offered $25 in compensation. They are crooks. Cannot believe PODS recommended them on their website. STAY AWAY!!!!! read more

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