$2,500 in Damage, $219 in 'Compensation', This Is How Mayflower Treats Customers.
I've moved seven times in the past fifteen years and I've used several obscure movers to get me relocated each time. It always goes poorly in one way or another. I'm single and don't have any family at all so I rely on hired muscle. I thought I'd try a big brand this time so I chose Mayflower. Surely, they would act like professionals, right? They are by far the worst movers I've ever had to work with.
Mayflower and United Van Lines destroyed my $2,100 flagship Samsung TV and dropped it on the bottom right corner so bad that it crushed the corner, cracked the screen, and totally wiped out three inches of pixels on the right side. The remainder of the screen is full of defective patterns and merely displays dark shadows. It's just a 65-inch paperweight now.
They also totally destroyed my dresser while attempting to set it on a dolly. It was so mangled, they had to "wrap it in two layers of shrink wrap plus a blanket to keep it in one piece". Those were the words of the young man who arrived with the delivery truck at my destination. I had already witnessed the aftermath of the destroyed dresser while loading the truck. Both the loading crew supervisor and the arriving driver admitted the dresser was ruined.
I submitted airtight documentation: photos, receipts, timestamps, and they responded with a $219 settlement offer. Instead of compensation, I receive contempt. Remember the old days when companies thought the customer was always right? They would go out of their way to ensure your satisfaction? Those days are gone and Mayflower is unashamedly one of the worst offenders. They think their customers are there to be abused and exploited. They are sinister people and will not treat you well.
Do not choose Mayflower or United Van Lines for your move. They fully intend to screw you by citing an obsolete law about shipping flour and corn by weight. They hit you with that and plenty of meaningless lawyer talk when you request fair compensation. They do not care about you, your business means nothing to them. They aren't concerned with customer satisfaction or loyalty. You are there to be exploited and discarded. I moved across the country to start a new life and I've literally spent all of my free time fighting with Mayflower. I feel violated, as if I've been robbed and no one cares.
If Community/Mayflower would like to make this right, here is my shipment number - M1089-00411-5 read more
