I had an awful experience at Pacific Physical Therapy--unprofessional, unprepared, and lazy are the best words to describe it. They promised help but delivered nothing but frustration, and to top it off, they overcharged me for it. For just an hour of "work," they billed me $280.00--ridiculous.
When I arrived, the two girls at the front desk were too busy playing on their phones and chatting to even acknowledge me for a solid 15 minutes. Once I finally got in, I told the physical therapist my issue was with my left side, but she spent 20 minutes testing my right side instead. After fumbling through a few things, she told me she'd have "new exercises" for me next time. No progress, no plan--just a waste of time.
At my follow-up appointment, it got worse. A different person saw me, only to inform me they weren't even certified to treat me. Then the owner swooped in, casually eating, and said they couldn't do the evaluation after all--I'd have to start over with someone new. No apology, no accountability; she just went back to his food. I walked out and won't ever step foot in that building again. Avoid this place at all costs. read more