After getting bids from four contractors to replace our old, wood pergola at our front entrance with a new, aluminum patio cover, we decided to go with Pacific Patio. Steve, the co-owner, was most patient and thorough in accommodating our needs, including drainage and lighting, and helping us think through the design and materials. The price was reasonable. JD, the project manager, was great, keeping us abreast of what was going on as the project proceeded. The crew--Jesse and Randal, Robert and Anthony--were likewise a pleasure to work with. The end product is a pleasure to look at, eliciting many positive comments from neighbors and thumbs-up from passers by. read more

Pacific Patio - Patio Coverings Near Me - Spring Valley, California

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I originally posted this review about eight months ago, but it appears to have been removed, so I'm posting it again. This review concerns only my experience with Pacific Patio's bidding process. The proposal I received did not include any meaningful detail about the materials that would be used. When I asked specific questions--such as whether the support posts would be steel or aluminum--the salesperson refused to answer. Instead, he responded sarcastically, "Do you want me to tell you what kind of bolts we're going to use?" My answer is yes. The materials matter. The type of bolts, fasteners, posts, and other structural components affects the durability and safety of the finished product. Lower-quality hardware may perform differently under wind loads and over time, so it's reasonable for a customer to know what is being proposed. I repeatedly asked for a list of the materials that would be used, but the salesperson would not provide one. Without that information, I had no meaningful way to compare Pacific Patio's proposal with competing bids. Just as importantly, I would have had no clear basis for holding the contractor accountable if different materials were substituted during the project. The salesperson also became increasingly dismissive as I continued asking for this information. That lack of transparency and professionalism led me to award the project--worth approximately $100,000--to another contractor. I'm sharing this experience so that prospective customers know to ask for a detailed written description of the materials included in any proposal before making a decision. read more

This is the final result of a ton of planning for a complete yard make over. Pavers, patio cover, bbq island, irrigation and drainage, the works. Pacific patio installed my patio cover and installed the lights, fans, internal gutters, outlets, and completed the permits needed for there portion of the project. People onsite were fantastic, hard working, and helped me understand what was being done. Gave me options along the process. I was able to call audibles like canceling my sunroof since we decided it was not needed and the cost was de-ducted. The concrete pour for the vertical stands I feel we're over engineered. It's incredibly solid and large pour. Cover is insulated and can be walked on no problem. This cover has completely changed how we host and how we live. Heck we took our inside dining table and moved it outside. We don't even host inside anymore. Some things that if I had to knit-pick or add feature in the future. The dinning lights are great but it would be nice if I we could do color changing selection lights. The placement of the fans are limited to specific channels within the roof structure which I did not realize before hand. Mine worked out pretty good but would have been nice to have a more custom placement of fans or placement of the lights. Also, I have a small gap between cover and wall where my main door is so some rain does get through. Hoping to add some skirt metal and deflect that rain onto the top of the cover. That said it's still a fantastic product but maybe future tech/changes will give this option. read more

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Great service and communication! Got exactly what I was looking for. Team was clean, helpful and got the job done not only fast, but also very well. read more

I want to start off by saying that Pacific Patio response right away. They will even reach out on the weekends. Their sales guy came to my home explained everything with no pressure at all. There was no awkward feeling. My home is older 1960's home. My previous patio was a patched job that was at the end of life. They came out measured and took pictures. The owner came out the following day to double check all measurements (this is a standard practice they have). They explained that it would be 4-6 weeks before the job would start. It was much sooner (yahoo). It took a total of 4 days. They cleaned up each day they worked. Absolutely A+ work! read more

Pacific Patio - Patio Coverings Near Me - Spring Valley, California

To Jon B, JD, Tamara and crew, thank you for the quality of both the product and work, as well as the accuracy of the vision, and an overall pleasant experience. You successfully converted our sunken patio into a beautiful, private, bug-free and comfortable sunroom. Last pic is the "Before." read more

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These are honest and very hardworking people. Great product and reasonable prices. We are very pleased with the outcome.

Pacific Patio did an amazing job on our new covered patio! We had them take down an old wooden pergola and replace it with a beautiful alumawood cover with fans and heaters. They also had their concrete contractor fill in an existing koi pond and add a half court basketball court. All of the employees were wonderful to work with. Very nice and respectful of our property. We have two young children and the crews were very good about cleaning up the jobsite each day and making sure our kids could still get out there and use the yard with the project was ongoing. We highly recommend Pacific Patio! read more

Pacific Patio - Patio Coverings Near Me - Spring Valley, California

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I recently had an Elitewood Patio installed and we absolutely love it! Decided to go with Pacific Patio because they are a General Contractor and could do everything to include the electrical. This was huge, because I didn't want to have to deal with multiple people. Even with all the rain, they finished my project very quickly and it looks beautiful. Definitely recommend this company. read more

Pacific Patio - Patio install - Patio Coverings Near Me - Spring Valley, California

I worked w/Pacific Patio to build a California Room screened porch in 2021. I am very happy w/the finished room. They have stood by their product by sending out workers for any issues-- this is 3 years later. I would definitely use their services again, & can highly recommend this company. read more

Our new pergola is -magnificent-. Pacific Patio removed the original wood structure and replaced it with a truly beautiful aluminum pergola. They were open and informative during the planning/decision making stages. We felt appreciated and they answered all questions professionally . The work crew were experts and extremely pleasant to interact with. They kept us updated on their progress in real time. Based on our experience we can recommend them without reservation. read more

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They did a great job. They cleaned up at the end of each day. The crew was friendly and helpful with any of our questions. We highly recommend this company read more

Overall we had a good experience with this company. Not the most proactive on updates, but Tamara was always good about getting back to me whenever I wanted an update or had a question. I really appreciated her professionalism. We had a few issues during the install process but the crew was took care of things quickly. My only other complaint is that one of the workers kept asking to use my restroom and left it very stinky every time. As for the product itself I'm very happy with the clean look of windows and doors and my space looks very refreshed. The extra enclosed space is much appreciated when I'm trying to entertain young children on all these rainy days. Just a note at least for us the ceiling was too low to install ceiling fans but I think we'll be fine without. read more

Pacific Patio - Patio Coverings Near Me - Spring Valley, California

It's installed and looks good but not the best experience. * In July they said it would take 5 to 8 weeks to receive supplies and install. It took 3 months. * They called on a Friday to ask if they could install on Monday. I was out of town until Tuesday. They said, "Okay, we're going to have to move on to the next customer then." lol, thanks. * Guys showed up and asked "so what are we doing? How do you want it?" It had been 3 months. I didn't really have the details memorized. isn't that why we made a detailed plan? * Workers left for the day leaving gate wide open. Much appreciated. * Day after it was done my kid ran outside barefoot as he usually does. Came in with a metal shaving sticking out of his foot. I'm sure I deserve partial blame for not realizing this would be the case but they could have at least told us it's not safe to walk on. * Covid-19: One last note, two guys who performed installation both came wearing masks (+). Unfortunately, both wore with noses exposed (-). read more

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We just had them put in a beautiful Pergola behind our pool and it's just gorgeous! The quality of work and the attention to detail was fantastic! Thank you read more

Pacific Patio - Night view ! Love it. - Patio Coverings Near Me - Spring Valley, California

Tamara and the team was fantastic, I love my new sunroom and Pacific patio was great throughout the entire project, there was a bit of a delay due to supply chain issue, but the team managed to finish before my deadline. Highly recommended Pacific Patio for your future project. read more

Pacific Patio - Patio Coverings Near Me - Spring Valley, California

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The entire process from sales calls to showroom visits to technical plans and the installation was professional and done right the first time. Overall, an excellent experience - highly recommended. read more

Pacific Patios was fantastic. I added a complicated 2nd story patio cover. It was designed to match my ground floor large patio cover and it was perfect. The team did wonderful work including all the little details. All the people were great to deal with from the installers to the office staff doing scheduling and such. I booked things mid pandemic with all the supply chain issues. There was an 8-9 month waiting period, but I got a call after about 6 months saying my materials had come in and were able to install the following week. What I thought would be a one-day job was 2.5 days because of all the details and just the quality of work they put in. We are so happy with the cover and the work that was done. I can't say enough good things about Pacific Patios. read more

Pacific Patio - 2nd deck cover - Patio Coverings Near Me - Spring Valley, California

Robert and Skyler did an excellent job installing our patio cover! They were able to complete the install sooner than expected and were still meticulous in their touch ups. They were professional, friendly, and most importantly punctual. Tamara at the office is very approachable and responsive to our questions before, during, and after the install. We've used Pacific Patio before with our previous home and will look forward to using them again if we decide to move to another home without a backyard patio. Due to their high demand, you may encounter a longer than normal wait time but it's well worth it if you're looking for quality and value. Thanks again Pacific Patio! read more

Pacific Patio - Patio Coverings Near Me - Spring Valley, California

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The work looks beautiful. I couldn't be happier with how it turned out. I live in a coastal community, so damage to wood and metal is a real issue. The fact that this company uses high grade aluminum with a genuine wood appearance is pretty cool. I typically do projects like this myself, but the quality would not match what this company delivered. There were some issues in the beginning, and the wait was very long, but all the employees are very friendly and care about their reputation. Any corrections that needed to be made, they addressed promptly with a smile. I would definitely recommend this company, but do understand you will be waiting for a while to have it installed due to their workload. I recommend Pacific Patio for the quality of their work and the fact that they care so much about their reputation. read more

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Everything was great. Fair price, timely work & professional. Love my new patio cover, and how they cleaned up afterwards and added additional rain gutters to the patio. read more

Aside from the wait time which isn't their fault due to global supply chain issues this year, they were great. After initial estimator came out the owner came out to remeasure. Said he does that for every job. Measure twice cut once. Was supposed to be 3-5 day install but they were done in a day and a half. Neat, meticulous work. Extremely happy. read more

They're a little late coming to do the job but they do well and satisfied with their work I wish pacific patio would communicate better to their workers of what's on the contract so they can finish the job as agreed otherwise their workers/installers are good, they finished and cleaned the site, I can recommend your company to friends read more

We were looking to add a small patio cover to the front of our house and Pacific Patio met all of our standards. Jon came out to do an estimate the same week I called to schedule and had my plan drawn and quote ready within a day. Due to supply issues, our lead time was 6-8 months which they let us know right off the bat. Tamara was very communicative throughout this time and our materials actually arrived about a month and a half earlier than we expected! When the guys came out to do the install (the same week the materials arrived) they were thorough, professional, and made the area look better than it did when they got there! We had an all around great experience and would definitely recommend them! read more

Pacific Patio - Patio Coverings Near Me - Spring Valley, California

Update: almost 11 months!!! Still waiting for my pergola. Steve, the owner, says it's not his fault. It's the manufacturer. It's complete BS. I'm so frustrated and angry I can't even get it. Don't give these people your money!!! read more

Pacific Patio - Old taken off, house painted. Gutter put on. Still no new patio. Today is exactly 6 months from the date I ordered it. - Patio Coverings Near Me - Spring Valley, California

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My review is solely based on my experience trying to get an estimate/quote for my proposed projects. Tom from Pacific Patio came out to my property on 3 different occasions to provide me estimates for 2 different projects. In 2018, I wanted to build a Pergola in my backyard and had Tom from Pacific Patio visit and provide me a free estimate. Tom was patient, heard all my needs, explained everything about their product offering and gave me an estimate quickly. I eventually decided to go with a different company bcz of the budget I had for that project. PP estimate was slightly more than what I set aside for that project. At the beginning of this year we decide to convert the open pergola into a sunroom and requested a new estimate from PP. Tom came out to our property twice to go over this project patiently and provided me an estimate. Unfortunately, I am planning to go with a different company for this project as well. There wasn't enough information about the TEMO Sunrooms from Michigan (manufacturer) PP is offering to justify the premium price tag. That manufacturer TEMO also installs sunrooms in MI, they themselves have not so great reviews online. PP said TEMO material is a composite polymer and is superior and does not emit gas etc. when asked if its still plastic, they just repeated that it is a superior composite polymer. PP also offered the C-Thru 4Seasons product that is more commonly used around here in CA but I liked the warranties and overall estimate from competing business. But overall, my experience working with Tom was positive. He was very patient, visited my property twice, spent time to answer my questions to the best he could, even though they did not get my business in 2018. read more

Our 20-y ear-old pergola was pretty much supported by lots of paint. Pacific Patio replaced it with a beautiful, maintenance-free structure, that more than satisfied all our requests. Tom, Steve, and Adolfo were pleasant, tidy, and professional. We always enjoyed our phone conversations with Tamara, and we couldn't be happier with our new pergola! read more

Pacific Patio - Pacific Patio Pergola - Patio Coverings Near Me - Spring Valley, California

Thank You Pacific Patio for a job well done! We had to wait a while due to covid supply issues, it was well worth the wait. We have received many compliments about the cover and the sky lights. Mark's team is very professional and extremely helpful from the initial design to the last step. I highly recommend Pacific Patio!! read more

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We could not be happier with our new solar-ready patio cover. It's hard to find anyone who even does patio covers which support solar. Jon was very professional with his quote and was kind enough to update it a couple of times at no cost. The installation was smooth and the workers were skilled and thoughtful. Some might say it was a bit pricey but from my experience you get what you pay for and this patio cover should last forever. Thanks, Pacific Patio! We highly recommend you to others. read more

Pacific Patio - Solar-ready patio cover. - Patio Coverings Near Me - Spring Valley, California

My thanks to everyone at Pacific Patio for installing my new patio room. 21 years ago when I purchased my house it had a vintage sun-room with Plexiglas. It was worn out then, but I replaced all the screens, all the curved Plexiglas and some of the flat. For 21 years the room leaked and was more of a greenhouse than a room that could be used. I contemplated redoing the room once again. I am so happy I upgraded. Covid shortages put me on a waiting list. The crew finished the install last Thursday. I could not be happier. My new room was absolutely worth the wait. read more

They came and built the most beautiful pergola. The whole process took less than a week. We were extremely happy with their services, professionalism, and promptness. I highly recommend this company. read more

My wife and I shopped around quite a bit and received all kinds of crazy over the top quotes with some as high a quarter million (for a sun room from a covered porch). Pacific Patio came in open and honest, showed us exactly what it'll look like with a virtual app. Now to the real deal: cost, efficiency and quality right? They came in far lower than any other contractor we interviewed, installed quicker and produced exactly what they promised. There was no fluff, bs, or upsell trying to convince us that unicorns were real and we should buy them :). Oh their customer service was great too answering any and all questions and concerns. Thanks Pacific Patio, you rock end to end! read more

Great quality craftsmanship I was very impressed, everyone in the team did an outstanding job from the Design consultant Dale, Office manager Tamara keeping in communication on logistics and work movement, Mark the company owner who came and inspected the job before the project started and the installer Jesse keeping me inform on progress updated. Thank you, now I can enjoy my new backyard patio. read more

It has been several months since my sun room build and I waited to write this review so that I didn't do it in hast. However, I am still writing a negative review based on horrible issues from beginning to end of this project. I had Thomas give me my estimate. I financed my loan and Thomas had me sign the contract with a promised price, monthly installments and six months no payments after the room was done. I questioned him several times in email, text and phone calls about the financing portion and when we finalized that, as it seemed odd it didn't happen up front. I was told "after the contract was signed and the permit was approved, we would finish the financial portion." Once approved, I contacted Thomas again with questions about when my payments began, what I was supposed to sign etc. By the time he got back to me after multiple ignored messages, he informed me that despite both parties previously signing the contract, he could no longer give me the financing option he promised me. When I voiced my displeasure he got angry and condescending. At that point I had already paid for the permit and material was about to be ordered. If my financing had not been approved, I would've been stuck...locked into a contract that was signed but wasn't being upheld by the company with regard to the financial promise. I reached out to the owner over Thomas' handling of this and he assured me in the future, this problem wouldn't be repeated. He said financing should come before the permit process. He apologized and asked that I deal with him directly from that point on. My financing was approved and I reluctantly agreed to the new financial portion. I was stuck. I waited nearly four months for my materials to arrive. Very little updates, many unreturned phone calls and replies of few words when I did get them. The only one who continually showed compassion or professionalism was the receptionist Tamara. She's an asset to the company. Construction day arrived. The crew, while very nice...were messy. They left TONS of nails in my driveway every single day during the removal of my old patio cover. We had to hunt for nails before we pulled up in front of our home daily to save our tires. There are spots on my existing concrete that are ruined from the white caulking material used in construction. Clean up could have been much better. On day three of the build, things went downhill. The largest back wall of the room was WAY off. The spacing between each window was all different. I was told each window would have 12 inches of wall space between them and that is what the blue prints stated as well. However, the walls were all different! Some 13' some 19' and some 27'. I noticed a ton of mistakes. Drill holes, dents, improper cuts, pieces that had been cut short and were being altered to be used again like I wouldn't see the damage. I would question the crew head and it was always "we will fix that up at the end." But I could see things were going very wrong. I called the owner and requested he come to look at the build. He knew right away what was very obvious, it was all wrong. So much material was damaged, or cut wrong that a large portion needed to be totally removed and started over, pushing back the completion date and essentially starting from scratch. When the crew came back the next day the owner came too and worked beside them, which I appreciated. While here, he did a few things that were above and beyond I want to mention. I had an electrical problem from some prior owner in the attic that would've been a fire hazard and they caught that and fixed it. On a different day the crew was kind enough to help me switch out an electrical outlet that was heating up as well. They didn't have to do that and despite the tension of the build and my being pretty openly upset, they still helped and I appreciated it. As the back wall went back up the owner and I noticed large, repeated dents in every single wall panel. While cutting, the crew was accidentally kneeling on them causing knee dents. They all had to be taken down again and reordered. The owner had to drive to LA to get them, pushing back construction again! By the time it was done, we asked for some type of discount or compensation for the time extensions, hassle and contract mistakes which changed our financing. We were told we could have $500 off the total $28,000 and the owner would hang my curtains! I would never recommend this company. It was a nightmare from beginning to end! I will say that the room is serving its purpose though. The windows don't always lock right, the doors don't shut properly and have to be rammed to close but its serving its purpose for a "fake" room. It isn't just the company I would not recommend, its the fake sun rooms. I wish I had never built it and had spent the extra money and done a full remodel/add on of my home. Nice guys, VERY hard workers! But never again. I hung my own curtains thank you! read more

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Awesome patios, looks like it'll last forever. Quality aluminum materials and solid engineering. Workers are super professional, courteous, and friendly. Main office is always available for questions and responds in a timely manner. Over all great experience with these guys. read more

Pacific Patio - Patio - Patio Coverings Near Me - Spring Valley, California

We were looking to enclose our existing patio so looked around and called Pacific Patio among others. Tom from Pacific Patio came out and showed us their product. We were impressed with the material they used. ( far more superior than the other companies). So contracted with Pacific Patio. The product sold itself. After going through the process with permits etc. the concrete was laid and they built the patio everything turned out great. Mark the owner was available whenever we needed him. His workers Steve and Skyler were excellent. They were here on time and worked hard the whole time. Cleaned up each night when they were finished and back in the am to do it all over. We are very happy with the out come and highly recommend them to anyone looking to do patios etc.. Thank you Pacific Patio for a job well done. The Lamars read more

This review is long overdue. Had a sun-room installed thru Pacific Patio with Tom's guidance. I have to say that the room looks awesome and has evolved into another living room. I want to add that I was skeptical at first and really just wanted a quote, however Tom showed up prepared and not just with pictures of their product but the actual product material. He literally took them out from his trunk and showed me despite my hesitance. This extra step actually sold me to purchase my sun-room. Two years later, my family and I are still grateful for this decision and using Pacific Patio. Not only did the room gave my little kids extra space to roam around but it also allows more sunshine into the house during the Stay At Home order and the current pandemic. Be prepared however to wait. I am not sure how it is now, but they were backlogged when I had my work done and almost waited 3 months. But this just goes to show that their product, which was sold only thru them at the time, and their work was in demand. Thank you again Tom A. and Pacific Patio. read more

Helo my name is Nawal Beruti I had a contract with Jon and Mark came and took measurements to install beams in our Courtyard , then I changed my mind I felt I needed to build something else that is not just connected to the walls They cancelled my contract and they are sending my check in the mail This us what you call reliable and honest I definitely will go with them when I find what I want Best company in CA Thank you Jon and Pacific Patio God Bless read more

I had a Temo sunroom installed by Pacific Patio in Feb 2019 but by May 2019 the roof was leaking through the recessed light fixtures. The roof wasn't repaired until Aug 2019. Three months after I first reported the problem. Everything seems fine until July 2021 when I again discovered a leak in the roof. Same as before through the recessed light fixtures. Yesterday, after sitting in a puddle on my patio, I contacted Tamara again to find out when the roof will be fixed. Turns out someone had tried to contact me last month but when I didn't answer the phone they didn't leave a message and never tried again. This was supposed to be the leak proof sunroom to replace an 20 year old leaky sunroom. read more

Pacific Patio - Patio Coverings Near Me - Spring Valley, California

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Don't use these people. It took 13 months to get a 13' x16' sunroom finished. The finish work is terrible, the parts don't fit together well. They don't refinish walls when they put in doors. The stucco work is poor. They leaned walls against my vinyl fence and scratched it. I had their concrete guy pour a patio for me and it wasn't done correctly. Everything was left dirty. They don't even clean the windows. The people they hire aren't qualified to do the work. The workers show up at 10 am., leave at 2 p.m., and take a lunch break. They left a mess in my yard for months. These people charge double what other companies charge. I had them come back again and again and this was the best they could do. I thought I would get quality for the price. Very disappointed. I was tired of dealing with them and paid them. I will have to hire someone to fix things. read more

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