Bad food, poor service, and expensive price. If you're thinking about it, do NOT host your weddings or big celebrations here. I try my best not to give one star reviews unless I've been to the place several times but this place is deserving of one of these reviews.
I have been here 2 times in the past 3 months, for large, pre-planned celebrations, and the experience is CONSISTENTLY terrible. There are different issues every times, ranging from the food to the service, and there has never been a smooth go-through with this restaurant.
Food (3/10) - Some of the food is decent (i.e. the duck or honey walnut shrimp) but these are pretty commonplace and difficult to mess up. Almost everything else has had some issue or another and it is CONSISTENTLY bad. We have had soup that they forgot to put salt in (obviously extremely bland and watery), sandy sea cucumbers, flavorless scallops, and fish that was so salty that it was inedible. The problems with their food are just so-wide ranging and often that its hard to call it "just a mistake" or "a bad day". They just consistently fail to put out good food so often, that it's inexcusable. This is on TOP of the $20,000 price tags that we're putting on these meals because they are for such big celebrations. In the case that someone is putting such large and celebratory occasions to your business, there should be extra care put in, NOT just a half-done job.
Service (1/10) - Even worse is there service. There is ALWAYS an excuse for a problem. When we complained about the flavorless salt (after all tables at the party had to request salt and pepper to season our own soup), they made the excuse that their chef wanted to be "light-handed on the salt:. Light handed DOES NOT EQUAL flavorless. However, even more ironic was that that was the same meal where they served us inedibly salty fish. They make up excuses to try and get away with their mistakes but it doesn't make sense.
WEDDING EXPERIENCE:
I came here for a wedding on 9/14/2024 and the workers were rude and uncooperative. The food was bad and I would NOT recommend ever coming here for big celebrations.
We had requested an 8 tables in front, 8 tables in back set-up but they gave us a 9 table in front, 7 table in back set-up with no prior notice. Our family is very traditional about how the tables should be set-up so this posed a problem. But okay, let's say we let this slide because, maybe they didn't understand the importance.
Told us that they would push food at 7 when we told them in advance that the reception starts at 6:30. All servers were just sitting around eating there dinner. If we hadn't checked in, they would have just kept eating.
Food starts coming out and almost all of the dishes are subpar. In an 8 course meal, only 3 were decent. We had a ton of sand and grit in our sea cucumbers + abalone dish (probably the most expensive thing on the menu) and when we mentioned the sand to them, they said we could take it up with the chefs ourselves without offering any sort of solution. Their garlic noodles looked like they boiled some noodles and brought them out. Bland, flavorless, and no redeeming quality whatsoever.
Worse yet, they are MISSING several courses. We had ordered two substitutions (lobster ball for honey walnut shrimp and instead of the "garlic noodles" for fried rice). Also, the lobster balls had a peanut exterior when we had guests who could not eat peanuts. They did not mention this when presenting it but thankfully, we did not have any allergic reactions. They did NOT refund us for these substitutions, even though these substitutions should be extra.
Next, they charge us an additional $200 fee for food eaten by our help staff. The charge was not the issue, but we had brought an exact amount to pay for the dinner. They had requested cash so we tried to accommodate by bringing. However, we didn't have the extra cash on us since we weren't expecting the surcharge. We offered to swipe our card but very loudly, the manager, ERIC, started screaming at us. This was enough to catch the attention of surrounding party tables, who offered to pay the charge because of the scene it was causing.
They also forgot to bring dessert to SEVERAL TABLES. We had a lot of tables who did not get the red bean dessert or wedding cake that is served at the end. These were also important tables that were important guests (bridal party, aunts and uncles from New Jersey, etc. )
Lastly, to cap off this night, they presented us the remaining wedding cake in a random Heineken cardboard box. After they had cut the cake, they tossed it in a dirty cardboard box (with no wrapping or protection) and presented it to us.
ABSOLUTELY, DO NOT EVER RECOMMEND THIS PLACE. Don't go. Save your thousands of dollars and put it elsewhere. read more