I just want to say how professional Mitch Mann was with his help and me getting my refrigerator. He…read morewas very professional and courteous and knowledgeable I will highly recommend him to all my friends and will be using his services and his company in the Future. He researched and gave me options and was able to find me what I needed.

DO NOT use his services - he is slippery and does not honor good business practices. We used Hi/Lo…read moreAppliances, also known as Highend Appliances, and owned by Mitch Mann, for several refurbished built-in refrigerators. Never again. His repairman installed a part that it turned out we didn't need. We still paid for the labor to have this tiny part taken out of an older model on their lot, installed and un-installed in our refrigerator, but asked for a refund for the $250 part. He asked us to send it back to him, as his crew left it here. We sent it back, and paid for the shopping. He has not refunded a penny. Every time I contact him, he asks the same question, "Did you send it back?" This is obviously a stalling tactic, as he has asked this question repeatedly and the the answer is right above in the text thread. He also knows us well enough to know we are trustworthy people. After 5 months and countless texts, and as I am a fair person, I let him know that I would publish a negative review as of this week if I hadn't heard from him. Did not hear back except for, "Did you send the part back?".

Knowledgeable staff. Good location. Quick to pick up the phone and courteous phone etiquette…read more Plenty of parking in the middle of the afternoon on a week day when I arrived. If you need bearings ASAP, and want them to be American made, this company is an excellent choice. Staff had my parts picked and waiting on the counter within 20 minutes of my phone call. Staff is doing a great job! Would give 4 stars but for 2 things: 1. The retail pricing for people who walk in off the street is a little on the high side. I'm sure their pricing is more reasonable for people or businesses who have an account or line of credit setup with them. My price comparison was based on a popular auto parts website who carried the exact same part (same # and same manufacturer). Even with expedited shipping from the competitor's website the cost was about 20% more at this business. Both vendors would've charged me local sales tax so I feel it was a fair comparison. 2. They did not have the bearing seal I needed, which was made by the same manufacturer as the bearing. Brought a detailed spec sheet with me regarding the seal and was told they didn't have one at this location, but could get another one from another location in Texas within a few days. I know running a brick and mortar business is expensive. Paying retail price, well, I know it's going to sting compared to the lower prices from online outfits. I don't mind paying more to support jobs in my favorite city when I need something that very same day. Rent, electricity, employees salaries, these things do add up! It just stings to pay retail price for something and not be able to buy the seals I need in the same trip. They did have the seal just not in Austin. Be sure to ask for price when checking availability before proceeding. I got sticker shock but I'm still pleased with the staff and the product and would recommend them to anyone in a hurry to get their American made bearings.

TravisB was great! He helped me pick out bathroom sconces and bathroom medicine cabinet for a house…read morereno. When I had to change out the cabinet the next day (my mistake), he took care of it quickly and efficiently. On the showroom itself, it's much bigger than it looks from the outside. It goes much further back than you expect, and has quite a bit of product set up. I would recommend Travis and the showroom. Thanks!

We worked with Travis to find a bathtub that would be perfect for our somewhat unusual size. He…read morefound one. And he's keeping it for us until the contractor is ready for it. He also spend a really long time trying to find the fixture that we want. That turns out to be pretty much impossible, but he sure did try. He was super.

Professional, quick turn around and well priced…read more Extremely happy with my cabinet door finish. James was a great guy to work with. I had open shelves that I wanted to put doors on. They matched the color of my current cabinets perfectly. The entire job was done in 3 days. I am usually not compelled to write a review but I was so happy with the price and quality of the work!

The worst experience with a contractor ever. not only was the timing,…read more product and process misrepresented, no effort or offer to remedy the multiple problems with the work was made. He started 2 weeks late and only did bits and pieces off and on for almost two weeks. The last day everything was installed but poorly, crooked doors etc. Jason would not return calls or texts for weeks until we refused to pay the final payment. then we finally got a text. we then learned the business was closing and they knew that when they took our money. It was his intention to get our money and burn us. every door and drawer front is a different color, and most are scratched The hood that was supposed to be custom was poorly done and so heavily stained it looks muddy. Every time it was touched it damaged the finish. The only remedy would have been to completely start over but we were not given that option plus we could never trust this guy again.

PROS: (1) Some of…read morethe deals are great. (2) 3 month warranty (3) Warranty actually works, at least for me. I've called, they came quickly. (4) They also repair for hire even if you didn't buy from them. CONS: (1) Prices not marked anywhere. You have to ask about the price for each and every unit on the floor. (2) Some units are overpriced. It's up to you to figure out whether the price is right. Help figuring: Figure a new appliance will last about 12 years. If it costs $500 new, that's $42 per year of life. So an appliance that's 7 years old should be worth 5 x $42 = $210. But the 7-year-old fridges I saw at 3PA that would be $500 new are priced around $300, and are all banged up, and come with only a 3mo. warranty vs. 1Y new. So, those fridges weren't a good deal, at least when I went, but the price on the range I bought was fantastic. YMMV.

I bought a washer and dryer and gave them an additional dryer for them to repair and resell about 3…read moreyears ago. 4 weeks ago the dryer shorted out (would run but not heat) I called them to come repair and PAID repair fee. Repair man said it was because it was tucked too close to the wall and melted t something/caused a short 2 weeks ago the dryer went out again, repair man said it was due to not cleaning lint trap (we clean lint trap all the time) he repaired,I PAID additional repair fee, it worked for 2 cycles, same problem. (Cost of repairs alone is already more than I paid for the dryer) I called and asked that they replace the dryer because clearly there was something else going on and I have already paid the cost of a replacement dryer. Manager said he would talk to the boss and they agreed to replace. After the delivery and replacement the delivery guy returns and says we owe $75 for the replacement. This wasn't told to us in advance and I had already paid more than enough to have a working dryer. Will not be using again. They had a repeat customer that would have continued using them. Now they don't have a customer at all.

I've been pondering for a while now on buying a handheld vacuum to use on my blinds, baseboards…read moreetc. So tired of dragging the Dyson around, and, honestly speaking once you extend the hose it gets awkward. Easily kinks. Especially on furniture and loses suction. Furthermore I am tired of breaking down the canister, cleaning filters etc. Safe to say I have grown so sick and tired of my Dyson. I popped into Oreck to see what they had going. When you first walk in it's like going back in time to the 60's & 70's. The uprights look antique for sure. Just slim skinny devices with a bag. I've never had an Oreck before. I was disappointed there weren't any reviews on this place. I checked out the Oreck Ultimate Handheld for $150. The cool sales lady, Tausha, was very knowledgeable and attentive. She demonstrated with the cleaner and allowed me to test it out. It is comfortable and lightweight and has enough suction to lift a 16# bowling ball! I was impressed with this thing so I asked what kind of deals they had. They take trade-ins and they had a sale going on. If I buy the upright cleaner, Magnesium RS, they would knock off $50 on the handheld, but, I couldn't use my trade-in offer as the uprights were on sale. So I figured why not investigate more. I'm really tired of my Dyson (it's 10 years old). I'm here for a handheld so why not check out the uprights? Again I was impressed with the Magnesium RS. It weighs less than 8#, has a full 360 swivel on the head, two speed control, and lays completely flat allowing you to maneuver under furniture. So after vacuuming Oreck's entire floor I decided I would take one of them also. The upright is normally $600. Today they had it onsale for $200 off and I got an additional $50 off for purchasing the handheld! So total combo deal was $500! Plus they RS has a seven year warranty with five free tune ups and I have 30 days to return them if I don't like them. Overall I'm satisfied that I got a good deal and this will make vacuuming my house so much easier and faster. Me on the handheld and spouse on the upright or who knows I may break it down to a two day event. One day for walls, blinds, baseboards, ceiling fans etc. Day two for floors and under furniture. By for now I'm off on a Oreck adventure!!

This location is no longer open. My vacuum is overdue for a tune-up, so I contacted Oreck via their…read morewebsite chat and was told there are no service shops in my area. If I want my unit serviced, I have to mail it to them at my expense. Bummer. This is my second unit, I love their products, but what ultimately sold me was their local service.