Scott is a very professional worker,he knows what he is doing and I would refer him to anyone in the area.He is kind and works hard to get your bike back on the road.He modified my bike so it performs a lot better. read more

I needed a part to fix my neighbor's ebike. Scott was generous with his time and knowledge, and he gave me a price that couldn't be beaten. Without a doubt, when I need an ebike or service, Pacific E-Bike will be my first stop. read more

Scott will take care of you. Any bike, any manufacturer, honest assessment and appraisal of what your needs might be. I've bought or built three ebikes from Scott, one that was to take me on a daily 50 mile commute over the Dumbarton and back (dedicated bike lane). Scott stands by his work, and its hard to find shops like this anymore. read more

This a great place to start your electric bicycle experience! Located at 7th & Carleton in an industrial warehouse of Berkeley this place is not your typical bicycle storefront. No real signage or storefront. Don't expect a large selection. However, they do carry of line of various electric bicycles ranging from folding city bikes to city cruisers you can try out. Just look for the roll-up door and electric bicycles outside. What I really liked about this place is Scott (the manager/mechanic). Scott works the weekends and is very knowledgeable of the various electrical bicycle motor, battery and controller options on the market. Scott didn't hard sell me an electric bicycle, rather he listened to my biking needs and style and suggested the appropriate level of bike to try. He also understood I loved my old mountain bike and suggested various options of electrical bicycle conversion kits he could install. Although I purchased a used "Fat Tire" electrical bicycle from somewhere else, I felt confident in his abilities and honest opinion and brought it in to him to check it out, make minor adjustments and change out the tires. He did this without an appointment and while I waited. This was an excellent service experience in this new age of online shopping. I would definitely recommend his services if you are thinking of purchasing or converting your bike into an electric bicycle.. read more

This guy is a charlatan. Overpriced repair cost charging one as much as he can get away with. He'll take advantage of you. Will avoid writing an invoice and with me skipped doing things I asked for. Not a professional bike shop, electric or not! read more

Scott is tremendously helpful and passionate about e-bikes. Not only did we receive excellent customer service, we also learned something new today! I personally don't take the time and write reviews, but Scott went above and beyond for us. Thank you! read more

Replaced my M365 scooter tires for a great price. Hard project to do! Scott is super knowledgeable, helpful and knows everything about e-bikes! read more

This is a small outfit selling electric bikes. There's only one salesmen and he is arrogant and not that knowledgeable. If you do buy, their customer service is non-existent, hey won't even respond to messages to tell you they won't fix anything. So, be warned, if you buy a bike there and something goes wrong (which is common on e-bikes), you'll have to find somewhere else to fix it, which is EXTREMELY hard to find. Summary: avoid this place, you're much better off buying from a reputable store. read more

I purchased a Terra electric bike from electric bike specialist Pacific E-bike 4 years ago for about $1000. I use it to commute daily, 4 miles each away. I go up a fairly steep hill for a mile on the way home each day. I have been very happy with the bike and the service I've received over the years. The Terras of that time were about 50 pounds but I understood I was getting that extra weight in return for the good price. The bike has met my daily commuting needs perfectly. In the past year, Pacific E-bike has moved towards more powerful and expensive models, in response to demand, so it's probably not going to be possible to get $1000 new models going forward. They do sell refurbished, used models at a lower price. An electric bike has more things that can go wrong with it than a regular bike, so service is why I purchased the bike locally. I have had issues and the service has been great. I had a problem with my battery a couple years ago that turned out to be a faulty ignition. This was quickly diagnosed and replaced at a low cost. A few days ago I got a spoke on my back wheel repaired promptly and for a very fair price. At some point I may decide to by a lighter, more expensive model. If I do, I will buy it from Pacific E-bike. UPDATE July 2017: I crashed my bike bad in early 2016 (and broke my elbow). Needed repair was too extensive, so I decided to buy a new bike from Pacific E-bike: the Emazing Artemis. It was just over $2000 so quite a bit more expensive, but it is definitely a much better bike. It's 15 pounds lighter and rides a lot more like a real bicycle, for those who prefer that (such as me). Being of higher quality, I have not yet had to take it for servicing after owning it a year and a half. read more

I haven't purchased the Macaw (hybrid electric moped) from them yet, but it was a great place to test drive an electric bike. I learned quite a bit from them and only have one reservation...Their bikes are from China which is unsustainable. HOWEVER, the bikes are the best priced in the bay area and even on-line. They have two locations now and this location is so easy to ride to and test a bike out. If I were wealthier I'd buy an A2B electric bike because they are made in SF - although they are not as comfortable as the Macaw was for me. So, if you don't mind the item being from China - go to this shop for your electric bike needs. At the time of this review, the electric hybrid moped is $697 which includes a "trunk" and "glove box". You can plug it in easily for recharging. The battery is lead acid which is heavy but I won't be picking it up too many times. You don't need to lift the battery out of the container for recharging. Although you can pedal, the distance from my knees to the pedals is a little short. They sell great electric bikes with lithium batteries that are very light. I already own a regular bike so I don't really want them (I may get a conversion kit). I really am excited about the moped and love the fact that it is so QUIET. One day I hope more local manufacturers spring up to make a more affordable electric bike and moped. read more

I always find this shop very helpful, and I am always greeted when I enter it. The prices are very competitive. I am now on my second and third bikes from Pacific E-Bike. My first was the old model tera; and I now have the "Fat-Tire" and the "Motive". I love these both the the "Fat-Tire" and the "Motive" are both faster and lighter then my old tera and the motive is a sweet ride and i think it may be the fastest in the shop i will be getting the "E-mazing" next as a gift for my wife who is the current proud owner of the "Cloud" model read more

I got a bike from Green Choice Moto, last October. I went through the process of getting registered and was "juiced" about my riding my electric bike. I forget how long it worked. I had fun on the bike for at least a month, but being that I am 210+ pounds, I eventually blew a fuse on the bike. I went back to where I bought the bike from, thinking that I was going to get my warranty honored. For reasons beyond my control, THAT didn't happen. I thought that my $1600 investment was wasted, being that Green Choice Moto moved - then left the Bay Area - leaving no contact or ways to honor warranties or to fix broken bikes. I stood in line at the Oakland City building thinking that I might have to go to small claims court, but I had no way to serve anybody. I gave up and tried to fix the bike myself. I undid all screws, visited electronic stores, got fuses and parts, but I didn't fix the bike on my own. After allowing many months to go by, I went to Alameda Scooter and was told they could fix my 800watt electric bike but that they might have to order out for parts, and then I got word that I might wanna try Prowheels in El Sobrante. I looked here on Yelp, and was just a tad bid skeptical about going out there. I stopped by a Berkeley bike fixing store off of 7th street. I called Matthew, as I got his name from one of the Yelps, and told himI had to let the Alameda Scooter place know I was going to go where they likely had all of the ebike parts. I then went in to talk with Matthew on a Saturday, brought back the owner's manual on Sunday, and while I was at work on Monday, they were fixing it. On Tuesday, Matthew called me to let me know my bike was fixed. I was Supremely grateful.. The mechanic even rewired what needed to be rewired to give me TWO gears, a low and a high gear, whereas I only had one gear before. I road Several miles after I got home, and now my $1600 investment has been fixed. I am thankful to Matthew and his mechanic. I really appreciate how they helped me to avoid small claims court, by fixing my electric bike. :) read more

I wish I had bought my electric bike here. They're knowledgable, helpful and priced well. I bought an electric bike off of amazon from another manufacturer, and though love riding it, there are design flaws that make changing a tire very difficult.. Pacific e-bikes was recommended by several other shops as an expert on changing flats on electric bikes. The tech there, who's also the salesman, is really great, explains the difficulty of the task, and offers advice on inexpensive ways to prevent flats. I love their selection of well designed e-bikes. They're attractive and more intuitively designed then mine. read more

Preston is very thorough, honest and knowledgeable. Great business, highly recommend.

I've decided to explore whether or not I wanted to buy a new E-bike. I haven't made a decision yet, but Scott at Pacific E-bike gave me amazing service today. Great no pressure salesmanship. Also, Scott is someone who's thumb is on the pulse of the Bay area bike community. I recommend his shop to everyone looking to explore E-bikes in general. read more

I just want to thank Preston for running a great business. Your prices and customer service are refreshing and your price point on your bikes is really fair. The new batteries I purchased a few weeks ago are great and we have been enjoying riding them up and down the hills of the east bay. Best wishes for continued success. Michelle read more

This place is wonderful. Great service, super knowledgeable and dedicated to helping people be happy riding their bikes. I have come in more then once for a repair or a quick question and Scott is always willing to go above and beyond. Would not take my bike anywhere else! read more

I checked out this place last year when I was looking for a new bike because I had seen their fliers all over town and had grown curious. I didn't realize that they mostly specialize in electric bikes (which I wasn't looking for) until I got there, but the owner was super nice about showing me the non-electric bikes that they had that worked for my 5 foot 2 self. Unfortuntely none of the bikes were what I was looking for, but the owner was really nice, sympathized with my anguish over having a bike stolen from me, etc. I felt kind of bad that I couldn't buy a bike from this guy. read more

I really didn't want much from a bike outside a seat, two wheels, and pedals (my need to impress people with my fancy bicycle didn't last past my tenth birthday, a fact which inspires conniptions in friends who've spent upwards of $1200 on bikes) and, instead of being the type of douchey "You're not worth wasting my breath on" bike snob I'm accustomed to dealing with in the Bay Area, the gentleman who helped me (Preston) was extremely friendly, chill, and knowledgeable--frankly answered my questions about the what I could get at different price levels but didn't try to upsell or pressure me at all. Couldn't be happier with the service and I love my new bike! read more

They are dishonest and do not satisfy customers request to repair broken items on new bikes. They say all sales final but nothing is noticed in the store or on the receipt. They drag their feet to repair anything and the "Owner" is never available to settle any problems or respond to business responsibilities! Go anywhere else but here or the other location for Yoga Bikes! read more

My spouse and I bought Cloud e-bikes here, and wow are they are fun to ride. We cruised home along the Bay Trail and then up our steep hill with the electric boost, what a blast. I am looking forward to commuting to work on the bike and leaving the car at home. Preston was great to work with, patiently explained every detail and provided us with fantastic bikes at a great price. Can't ask for more than that. read more

Neighborhood gem! My conventional bike was busted and the guy at this shop was super helpful with my repair. Their E-bikes are beautiful and next time I ponder across this place, I will definitely check these E-bikes out! read more

I can't say enough about the two e-mazing electric bikes we bought from Preston at E-Bikes. We feel we got one heck of a deal and the customer service is honorable and takes care of their customers! Take a look! No more walking bikes up a steep hill, now you can peddle up these Bay Area hills. read more

They never answer customer service questions or requests. Also, they have become WAY to busy for the 1 person who works there. And they don't have a mechanic. If you're buying a expensive complicated product like an e-bike, I would highly suggest going to a more reputable store. Or getting cheaper prices online (e.g. alibaba express). read more

Fantastic experience! Purchased two bikes to have shipped to me. Great service!! Very knowledge staff!

I wandered in to Pacific e-Bikes when I made the decision to let my car go after it was totaled in an accident. At the time I wasn't sure whether I wanted to go with an electric moped or an e-bike. Preston took his time introducing me to the category and what to look for. I evaluated their stock and set my heart on the Terra, then gave myself the weekend to look around and think about it. I was back on Tuesday to make the purchase. No regrets at all. Who knew it would be so much fun riding a bike with super powers. In time I have a feeling I'll be upgrading, but for now this is the perfect balance of economy and features. As for the shop, they're smart, careful, and thoughtful about the value they're delivering to their customers. Buying my new bike I felt like I'd signed up for membership. I tip my hat and put on my helmet. Bravo. read more

Okay. So as you can tell from my original posting I was NOT a fan of this place. HOWEVER, I will give credit where credit is due. My significant other decided to get me a new battery for my electric scooter and the only place that had batteries was Pacific. Of course he was hesitant to go back there as I had pretty much said I would rather commit hari kari than support the business. Now keep in mind he was doing this on the down low so it was supposed to be a surprise. BOY WAS HE SURPRISED. The original ahem....d-bag who worked there and caused me such pain NO LONGER works there. THANK JEBUS/Cheezits. From what I've heard the place is now pretty cool. The person who has been helping him (btw yes I found out he was planning this so it is now longer a surprise and that is how I'm yelping this) has been super awesome. IN FACT he has offered us a discount because of what happened before. I haven't gotten my new battery yet but I did need to update my yelp post to say, as far as I can tell the place is a okily dokily. The sales people have gone out of their way to make things right. AND they even looked at the battery to figure out how to order new batteries (30 mts which they did not charge for). So to the owners I humbly tip my hat in recognition of the fact that you offer good service and products. read more

Great ebike store off the beaten path. Preston really knows his bikes, and he stands behind what he sells - maintenance and all! I tried several ebikes from his lineup like the BESV PS1, and really enjoyed them. Specs aside, you really got to ride one of these to experience what ebikes are all about. Highly recommend! read more

Awesome little bike shop. Bought my Fuji there, which is really the only brand they carry outside of electric bikes. Best price in the area, super friendly and good people. read more

I can't say enough good things about my experience with Scott. He really knows his way around electric (E-bikes ) They're the only guys around that sell, service / upgrade these bikes and I'm so glad I thought to call them about what I needed. First of all. If you don't own an E-bike.Get One!! They're fun amazing and the wave of the future. I bought one for myself. After riding it for a few weeks, I decided to get one for my wife. She loves her E- bike and we ride everywhere in the bay area.If you have internal reasons for not owning one. The most common one that I've heard is " I'm afraid I won't get enough exercise if I buy one. I like to ride for the exercise." Whaa?? It's not a car or a motorcyle. It's still a bike. Just don't turn the battery on ,dummy. My problem was this, and I didn't even think it was possible until I met Scott. Nice guy! His dad was pretty cool too. My bike has peddle assist AND throttle drive if you choose. AGAIN you don't HAVE to choose either. But choices in life are good,yes?! My wife was jealous of my bike because hers only had Peddle assist. That means if your going up a hill or at a stoplight you have to peddle 2 or three times to get the motor started which can be a little difficult sometimes. Do-able always, but for ease and comfort,it's better when you don't have to.With my bike, I can just turn the throttle to get my balance to take off. So I wanted to get her a throttle. I looked online to see if it was possible to add a throttle to a bike with peddle assist only and I found these pretty inexpensive things called Thumb throttles. I then called Pacific Ebikes and Scott invited me to bring the bike down for a look-see. I did. He saw. An hour later, I was on my way home with my wifes Ebike now equipped with peddle AND throttle assist. I was lucky. Scott had the time to do the job on the spot.He really knows his stuff with a passion for his craft. And he de-mystified how these bikes work. Now that you can take bikes on BART whenever it's running. I totally trust Scott and his business model. He's now my go to guy for my Ebike needs. Thanks again Scott. My wife was so jazzed when she got her bike back . read more

Scott went over the top to help us. I called several bike shops in Alameda and Berkeley before I found him. He really knows his stuff and goes the extra mile to be helpful. Definitely will be our GO-TO bike shop in Berkeley for sales and service of bikes, electric bikes, scooters (and his dad even does cars next door!) read more

I'd be very careful about buying a bike from Pacific e-bike. They are dishonest, do not really want to give 100% satisfaction or anything close to it. They offer the ubiquitous cheapo Chinese frame, the pedals drag on the ground, and batteries are just not perfected as yet. I bought a bike from them for $1700.00. The battery failed in some 4 miles. I was promised a re-vamp of the placement of an auxillary battery for an optional front motor. They dragged their feet for at least two weeks. When I told the owner I decided to return it, he had a fit, belying the smooth, friendly exterior he had fooled me with. Now, after ,months had gone by, he says I ruined two batteries in the two days I had possession of the bike. He refuses to credit me any money whatsoever on my credit card, though he's had the bike since last April. He says I owe him $800.00 for ruined batteries, but he's keeping the full $1700.00, the bike, batteries -- everything. The owner refuses to resolve this by communicating, prefering instead, I suppose, to make me drag him to court. I would stay away from his business, but if you are swayed by him, get everything thing he promises in writing first. He will make up lies to your credit card company like: ". . . he (meaning me) charged the batteries using solar panels, something we told him not to do . . ." This statement to the credit card bank is blatantly false, stemming from a casual question I had asked about the possibility of charging from a little trailer with panels on it. I never had the bike long enough to even make something like that happen, had I decided to. You'd do better having a reputable shop convert your light frame, quality bike using readily available parts just like they do. read more

Since my review is long, I divide into two parts. You will find they really deserve 10 stars after you read my review to the end. Part I. Let me start from the beginning. I wanted a very sturdy electric bike for my 13 mile commute. After learning all the pros and cons of various types of electric bikes from internet, I decided to try some of them (I mean, the well known brands such as IZIP and so on). Fortunately there were several e-bike shops around my place and each of them kindly let me try. At first, I test rode only a couple of minutes but soon I found that I needed to test at least a couple of miles to find out the true nature of bikes. It is very important to have an e-bike which is really useful since the price is many times higher than the manual bikes. After reading 30+ purchasing/selecting guides of e-bikes I summarized the most important feature of e-bikes as follows (1) The battery should be Lithium ion. Lead batteries vary the performance depending on temperature. Usually high temperature leads to serious degradation on the lead battery's capability. Since the summer here may reach the road temperature well over 100 F, I absolutely needed Lithium battery which has significantly less effect from the outside temperature. In addition, it is very tricky to maintain the performance of the lead battery. You need to stop charging when the battery is fully charged. Overcharging leads to a gradual degradation. Actually I read some of the bad reviews on e-bikes with the lead batteries, claiming that the battery died after only 2 days of usage. I presume, the rider did not give a good care on the lead battery. On the contrary, the lithium battery will not suffer from even some degree of harassment. CONCLUSION: IT IS ABSOLUTELY NECESSARY TO GET LITHIUM BATTERY. (2) The power of the DC hub motor. The brushed motor is out of consideration due to the wear of brushes after some time of usage. Therefore, it is absolutely necessary to get a brushless DC hub motor. In addition, the power is extremely important, even to the person like me who will ride the bike on a relatively flat terrain. At any hills, you will feel frustration with the low power DC motor. I mean, 250W DC motors will give you endless frustration with 100 feet up hills. CONCLUSION: YOU MUST GET 350W MOTOR to enjoy the e-bike ride. (3) The battery capacity is enormously important for an e-bike to be any useful. The 24 V 10 A battery will give you (practically) 10 mile range. I found that although many e-bike manufacturer claims the range of 20 miles, it really depends hugely on how much you weigh and all other considerations. But, it is absolutely necessary to get a large capacity battery in order to cover a considerable ride distance. Come on. 10 mile means only 30 minute ride if your speed is 20 MPH. Will you recharge your battery for 4 hours after 30 minute ride?? CONCLUSION: GET BATTERY WITH MUCH LARGE CAPACITY. (4) The mode of operation is also very important. You can literally double your range by employing the so-called 'paddle assisted mode' where your energy and battery's energy both contribute to run the bike. If the bike has only the so-called 'throttle mode', where you just rely 100 % on the battery, it chops off the covering distance in great degree. CONCLUSION: GET AN E-BIKE WITH PADDLE ASSISTED MODE of operation. I actually testrode IZIP's three models, FAST4WARD two models, and more expensive models. In total I think I testrode 7 models. I found that the models I was looking for, satisfying all the requirement above would cost me $2,400. I found Pacific E-bikes through google map searching, by simply typing 'e-bikes' near me. When I first visited Jake(?), a manager, explained me everything I should know about. Their bikes are designed by themselves but are manufactured in China. It is not a big concern to be manufactured in China nowadays. Aren't you using an Iphone, which was also made in China? Their model removed any price bubble by direct importing from their manufacturer. Also their lean design significantly reduced the cost and, thus, the sales price. For example, their Terra model, which has 350 W DC brushless motor, 36 V 10 A LITHIUM battery, operates in two modes: PADDLE ASSISTED MODE and FULL THROTTLE MODE, whichever you can choose simply by a rocker switch on your right hand bar. Their price? $947. A $947 bike has everything you need. It's basically an amazing price, considering all the features and the specifications. read more

Holy crap. I LOVE Pacific E-Bike! I decided to get rid of my car and get some sort of clean, fun, less road-rage inducing form of transportation. After researching scooters, mopeds, and the electric bikes at Pacific E-Bike, I decided to check out the electric bikes (you don't need to register them, they don't take gas, and you don't need a motorcycle license). I talked to James, the owner, and he let me test drive a bunch of different models and styles. He was the opposite of a pushy sales guy. He went over how to safely ride and operate the bikes, as well as the technology and materials he uses to make the bikes, without any jargon or sales talk. They're REALLY fun to ride! He has a few models that look more like scooters, and some that look like bikes. The bikes can go up to 25miles, go about 20mph with the throttle engaged, and can be taken on public transit. I ended up going back twice and finally got one of the bikes today. James totally worked with me on the price, monthly payments (they run anywhere from $700-$900), and even threw in a helmet! I rode it around Oakland and finally back home with no problems. It even zipped up a hill near my house with no issues. It was easier to get around on than a standard bike and so much more fun! read more

I stopped in to Pacific E-Bike almost by accident. Within 10 minutes I decided to buy an eMazing Apollo 29er. Preston let me test ride it, and a less expensive model. The 29er just felt great. It looks great, too. You can't tell that it is electric. There is a shop on Piedmont Ave selling electric bikes that look like they would be a little embarrassing to be seen on. Not this one. The important thing to know is that, though the bike is electric, it doesn't do all the work for you. It levels out the hills just a bit. It lets me go on nice downhill rides without worrying about how I'm going to get back up again. It gives 350 Watts of pedal assist. Up hill, its like someone is giving you a little push from behind. I'm cancelling my gym membership - for the summer at least. I tell people that the bike takes about 20 years off your age. Hills I could do when I was 30 are now just as possible at 50. It is still a work out. That's the thing I didn't really understand before I bought it. But now that I know, I think its even better. I didn't want a motorcycle after all. Oh - as far as service goes - Preston has been great so far. He swapped out my seat post for a longer one at no charge. (I'm 6'5" and needed an extra inch or two on the stock post) and while I was there he adjusted brakes and trued up my wheels after I had broken them in over my first weekend of riding. Go check it out. Take a test ride. Look up the reviews of the eMazing Apollo. So far, the only thing I don't like are the days I can't fit in a ride. read more

Pacific E-Bike is AWESOME. The bikes are excellent and high quality, and James is a really nice guy who is totally reasonable. He was willing to work with my partner and I on the price of our bikes, and never seemed interested in pitching or hard selling--he just stood behind the quality of his bikes. We went twice in the space of two months to test drive multiple models and talk over the pros and cons of each, and James was patient and cool. This is a really great small business with excellent prices, products, and service. In fact, I specifically joined Yelp just to write a review for them. If you're in the market for an electric bike, buy one here. read more

I stopped in to Pacific E-bikes yesterday to see what I could do about either upgrading my older Merida, pedal-assist e-bike from a lead acid to Lithium ion battery, or, to learn if a trade-in on a new e-bike might be possible. The young man there was really helpful and honest, gave me a lot of useful information about my bike (which I didn't know about because I bought it used on Craigslist about 4 or 5 years ago) and compared with the bikes they have there, and ended up repairing the glitchy bike I came in with in about 10 minutes, no charge. He definitely knew what he was doing, too. I'm not saying that you should go there with similar expectations for free repair work (!). I'm saying that, based on that interaction alone, I will most definitely give Pacific E-bikes my business (after I've sold the older bike, which will probably be soon now that it runs right! Thanks!) The new Lithium battery e-bikes are awesome, for anyone at any age. Personally, I've got my eye on the trike with regard to my weekly Berkeley Farmers Market visits. This business deserves local support - they are e-bike "good guys". read more

I feel that the owner and the staff really stand by their products, are very easy to get a hold of, and will do whatever they can to ensure you have a high quality and safe bike. I enjoyed my experience with them and found them to be really easy to work with. read more

Preston is a stand up guy who is patient and knowledgeable. He has helped me several times with my Terra electric bicycle, which I use as a daily commuter in the Monterey and Pacific Grove area. I just picked up the bicycle after leaving it with Preston for service, upgrades and repairs (I had a mishap on the wet trail, not the fault of the bike!) The bike rides BETTER than when new. Keep in mind I am a large man, 235 lb., and this bike has taken the daily commute in stride. I can keep an 18-20mph pace and mostly use the pedal assist mode. Occasionally I just sit back and twist the throttle and enjoy not peddling. For the money, the Terra isa great model. When I am ready to upgrade to the Mi-Power model, I will give the Terra to my wife to ride. You simply won't find a better e-bike offering unless you are willing to spend $3,500.00+ (and some oft he bikes in this range ARE NOT BETTER.) Visit Preston and you will not be sorry you did. Thanks! read more