I had my yearly appointment to have the HVAC system checked and adjusted a few days ago. Michael Marshall was the technician, and due to a cancellation, I became the first job of his day. He was friendly, personable, knowledgeable and very efficient. A true professional, he took the time to answer my questions and discuss what would help make the system stay in good condition. A job well done and an asset to Pacific Aire. Hopefully, he'll be available for my next system check. I've been a client of Pacific Aire for over twenty years and appreciate when their representatives make their clients feel valued. read more

I have had this service for over 15 years. Since these new people have taken over there have been nothing but excuses and yeah I'm sorry but nothing we can do 2 weeks. 3 techs and no telling be that have to order a housing because they stripped out the one there and the supposedly fixed blower motor will not stay in place I have asked repeatedly for a manager or supervisor or senior tech and have been told they are in a meeting and will call me when they get out. That was last week. Longest damn beating ice ever heard of. And we're in a heat wave being the hottest in years for Oxnard Still no calls Still no ac Still no time frame when their going to be able to fix it And I pay premium service pricing for this service Lisa Before you post "good job." You might want to make sure your answering MY post and not a5 star review. I was promised a return phone call yesterday after the tech failed to fix the issues with my system. Once again called "office number" with kids and tv in back ground and was told again that someone would call me when they got out of the "board meeting" that been going on since last week. Well it's sat and STILL no phone call and my system is still down. 2 weeks now. And you call this customer service read more

I personally had a great experience today in a bit great time of my life lol. My water heater has been leaking for days and I just found out it has a warranty left in it for five more days. I had to look for a place that services my Brand of water heater, is reputable, and available! They were able to come out SAME DAY and kept me informed throughout the day of changes in eta. There was a pretty big change in eta but that worked out for me because I was just leaving work to meet their technician. The technician (Roberto Ramirez) was kind and patient and explained what COULD be wrong and what was ACTUALLY wrong. He told me what to look for in the future and possibly how to prevent it from happening again. He told me how to maintain it going forward and some other tips and tricks that might help extend the life of my water heater. Additionally, he contacted the warranty company and worked with them to get the needed part today at zero cost to me which you would think might annoy a company or technician but he didn't seem bothered at all. I appreciated the time put into explaining everything to me as well as fixing the equipment. Would recommend. PS look online for coupons or specials to mention :-) read more

Our air conditioner stop working last night. I called our favorite air conditioning business, Pacific Aire and they scheduled a visit first thing in the morning. Kyle came promptly at 8am and found the problem immediately. He was professional and knowledgeable- this company is always a pleasure to work with, as it is one of the hottest weeks this summer, they really saved us from a nightmare. Thanks again Pacific Aire for your service- 10 out of 10. It was a bad capacitor. read more

Parris came out to service our HVAC system that was installed one year ago. Top notch service, great communication skills, likely to be running the company soon. DO NOT go anywhere else and make sure you ask for Parris! read more

Pacific Aire - Parris is clean and prompt! - Heating & Air Conditioning/HVAC Near Me - Oxnard, California

See all

Immediately answered my repair request on my HVAC when it broke down. They were able to fix my HVAC unit quickly and had it up and running in about a half an hour. I highly recommend them to you. For me, I was very happy with their service and prices. read more

I randomly met Hayden outside of a Boba shop and asked him to help me open a bag of dog treats. He immediately went to his van to get his pocket knife and helped me open the package. He was so kind throughout our whole interaction - so impressive. Kudos to this company for choosing awesome people to represent the company! read more

they have an AI system that never lets you talk to a human, terrible service Maybe use Relaible heating and Air. read more

I had a new furnace, HVAC system, and thermostat replaced with Pacific Aire. From sales to the techs who installed the everything to David the electrician, everyone was great. They were very polite, professional, and courteous. Their customer service team coordinated the dates and times to make everything efficient to work on my schedule which was awesome! David came by today to install an extra outlet and he was great to talk to. I found out he was a Veteran which makes me happy that the company hires veterans as well. read more

Thank you Robert, Cody and team Working all day to install our A/C add on in one day. We are beyond grateful. Also want to thank Armando for coming out so quickly to give us a quote Thursday. Great value and service. read more

I am writing to highly commend Ivan with Pacific Aire who serviced my Unit today. He was extremely knowledgeable and informative about my AC/Heating system. I want you to know that he is an absolutely remarkable service representative for your Company and you are fortunate to have him working for you. He could not have been more professional, knowledgeable, pleasant, or helpful! Thanks, Ivan!!! read more

I had a new AC and Heating system installing in October 2025 and it was a great experience! Everyone that I dealt with was amazing! They were very professional, polite, friendly, considerate of my home ensuring that they kept everything covered and clean and answered my questions. The great team was Ray, Jose, Argentine, Vicent, Robert, Cruz, Blas, and Arug!! They add so much value to your company!! Kudos and thank you to your Awesome team!! , read more

Had our homes insulation replaced by Pacific Aire this week. Augstin and Noah were the gentleman who took care of us in a most Professional, Courteous and very Friendly manner. They both took the time to explain every detail involved, of course asked if we had any questions then went right to work. They both knew exactly what they were doing, they took extra care in their process and Augstin even showed us progress reports throughout the day. My wife and I both agree that Pacific Aire hands down provides the best services and equipment for our dollar as well as hiring excellent personnel to take care of their clients. Keeping us COOL in the summer and warm too makes it a good value and money well spent. read more

Pacific Aire - Augstin placed measuring devices to ensure proper depth of 16-17" - Heating & Air Conditioning/HVAC Near Me - Oxnard, California

See all

Called them out for maintenance on our 8 year old hvac system. The technician walked us through what was wrong since our coils were frozen over and thought we needed to have someone else come out. His supervisor comes and recommends A WHOLE NEW $20k SYSTEM. Such a scam. Our system is still under manufacture warranty and we called another local company and the only thing wrong was the filter was clogged. Couldn't recommend these guys less!!! read more

Sloppy work, terrible customer service (won't return calls), Approximately 2 to 2.5 years ago, Pacific Aire installed a Rheem RA14AZ24AJINA air conditioning condensing unit paired with a Maytag MG2E056F1ABM2 furnace at my residence. The total cost of the installation was approximately $13,000. Given the substantial investment and the expectation that HVAC equipment should provide many years of reliable service, I am extremely concerned that both major components of this system are already experiencing serious failures. As of mid-May 2026: * The furnace is no longer operable and will not ignite. * Pacific Aire's technician has indicated that the air conditioning compressor is showing signs of failure but states its not covered under warranty unless it fails completely. * Pacific Aire has now reported that the duct system contains significant deficiencies, including multiple large openings and evidence of standing or pooled water within the ductwork located in the subfloor space. What is most troubling is that these ductwork deficiencies are only now being brought to my attention, more than two years after the installation of the new equipment. If the ductwork was in such poor condition that it could negatively affect system performance, efficiency, reliability, and longevity, I believe a competent HVAC contractor should have identified these conditions before installing approximately $13,000 worth of new equipment. Had these issues been disclosed at the time of installation, I would have expected Pacific Aire to provide recommendations and options for correcting the ductwork before proceeding with the installation. Instead, new equipment was installed and is now reportedly failing in less than three years while the contractor attributes at least part of the problem to conditions that should have been identified and discussed from the outset. In addition to the equipment concerns, I have been disappointed by Pacific Aire's customer service. Four separate messages have been left for Derek, the manager, requesting a discussion regarding these issues. To date, none of those calls have been returned. The lack of communication and accountability is unacceptable, particularly given the seriousness of the concerns and the substantial investment involved. I have called today to speak to a General Manager and I have not heard from Him/Her. Because of their lack of a response, I have had to have another company come out to inspect the units. They found water in the ducts because of the shoddy work that Pacific Aire did with the new installation. The furnace is not level so water from the evaporator pan is not going down the drain, as this is the high side of the pan because furnace is not level. The low side of the drip pan is overflowing into the ducts. So, now I have to worry about the possibility of black mold and contaminated acidic water inside of the ducts which is sending this air throughout the house. The new tech said there is several gallons of water inside of the ducts! Once finding water in the ducts they investigated some more and found the furnace was not installed level and that is the cause of the water in the ducts. i only left a 1 star rating because i couldn't leave ZERO stars !!!!! read more

Our original tech couldn't figure out what was wrong with the outlet the HVAC Furnace was plugged into and David Plunkett, their ace electrician came out and diagnosed and fixed the outlet. Less than an hour and we are completely satisfied. read more

We have been members of Pacific Aire for 15 years. They always have great technicians but Hayden was exceptional He was very knowledgeable professional and straightforward during his visit when he had to inform us our heating unit needed to be replaced. No one wants to get this news, but he patiently answered all of my questions, validated and addressed all of my concerns. read more

Pacific Aire - Hayden iur 5 star tech - Heating & Air Conditioning/HVAC Near Me - Oxnard, California

I recently used Pacific Air Services for maintenance on my A/C unit on March 27, 2026. Unfortunately, after the technician's visit, the unit stopped cooling properly, even though it had been working perfectly beforehand the technician was amazed expressing over the phone to one of his supervisors about how cold the Unit fell inside the house. Before he finished they sell us a membership so we can get a "discount" for the work that was done that day and " in case we need another service in the future" ( which it made me think that all this it was a very sketchy plan) When the technician returned later that day after we called back the office because the unit wasn't cooling anymore, when the technicians came back to check recheck the unit he even mentioned to my husband that he might have misplaced the capacitor cables during the first visit and couldn't do much so next day a Senior technician was sent and came to do some test that resulted in a recommendation to replace the entire unit for an exorbitant price but they made it seem that since we became members we will get a good discount?? What kind of business is this, I'm hoping the company will take accountability and assist in resolving this issue appropriately, I have reached out already but haven't heard anything yet, for now be aware of the way they do business. I had a two more third party companies coming over to check on the issue of the unit and they both agreed that if the Pacific Air claim the failure was because the unit is old they said if they are professional they shouldn't do anything or even touch the unit and let us know what could happen before hand. read more

Such a professional efficient service on my Tankless Water Heater. Parris Jones arrived with exactly what I had requested: a couple of drop cloths to cover the carpet. He was so organized and explained my own Water Heater to me! Everything about him is exceptional. He's very attentive, cares deeply and - as other reviewers have said - make sure you ask for Parris.!!!! Pacific Aire are thee company I will always go to for any of my plumbing HVAC needs. I can't recommend them highly enough! Great value too! read more

I had technician Michael L out for maintenance and he did a great job inspecting my system. Definitely recommend.

I've heard good things about Pacific Air Conditioner, but my experience wasn't the right fit for me. The serviceman was respectful and transparent, but the focus was only on pricing. Since they couldn't work with me on cost, the process and options weren't really discussed in detail. He even kindly advised me not to share my personal hardships, like having my boyfriend's funeral the next day, because it wouldn't make a difference in pricing. I understand he was being honest, and I appreciated his transparency. Because my children are disabled and have serious health issues, I needed a company willing to show flexibility and compassion. I ultimately went with another provider who offered financing and took the time to understand the urgency of our situation. I know Pacific Air does quality work, but for my family's needs, it just didn't work out read more

Outstanding service, very professional, communicated system condition and recommended actions clearly and in an understandable manner. Great technician and customer service, highly recommended for ALL HVAC requirements read more

***I'm updating and adding a star because the resolution and customer service were much appreciated! One thing I can say is the customer service is wonderful. The company truly does care about the customer, their concerns and their needs. read more

Pacific Aire - How the handy man "fixed" my wall "inconspicuously". No offer to paint- left like this. - Heating & Air Conditioning/HVAC Near Me - Oxnard, California

See all

Just wanted to express my experience with the team of Armando, the initial person who gave us the estimate, to the diligent Workers who made it possible to beat the summer heat. They were all All professional & courteous. Thanks Robbie, Cody & team for the hard work you put in this tedious job! read more

They are the nicest group of professionals I have ever had work at my house. They were honest about their prices and did a professional job installing a new furnace. Thank you, Vincent, Armando, Jose H., David and Angel. You are the best! read more

Pacific Aire inspected our furnace and told us it was broken and could not be repaired. They quoted us $22,616 for a new Innovair heat pump furnace, leaving the existing duct work intact. We almost agreed because it was cold out and we had no heat. But I called another company and was quoted $11,999 for the same furnace--that's $10,000 less than Pacific Aire! read more

It all started when my husband wanted to have our HVAC system checked for routine maintenance. We'd been having trouble with cooling our upstairs off, specifically the 4 bedrooms at the end of the hallway. After Brandon came out and did an extensive inspection, he sat down and went through the laundry list of things that needed improvement. He explained each item thoroughly and helped rank them by level of importance. He was very honest about everything and made me feel at ease with his recommendations. One of our biggest issues was our duct system that was not very efficient and our old/low level of insulation. Knowing this was going to be a hefty job with an even heftier price tag, Brandon explained all the benefits of how this will help our current system and any new system we get in the future. He walked me through the perks of signing up to be a loyal customer which made perfect sense. The following day, another gentleman who I'm blanking in his name (very very nice guy), came by to give us an estimate to rework the duct system, add new insulation, and install a new water heater. He worked with us as best he could on the price and reiterated the same info Brandon had given us the day before. He gave us ample time to make our decision without pushing for an answer right then and there. When we gave the green light, he arranged to have the project started on Monday (3 days later which was awesome!) and told us it would take about 5 days to complete. He was completely accurate. Fast forward to Monday - the crew notified us that they were on their way and showed up on time. They introduced themselves, explained exactly what they were going to do, who was going to be coming in and out of the house, and what (if anything) they needed from us. The entire week Augustin would check in with an "on our way" text, a run down of the day's work schedule once he arrived, and a review of the completed work at the end of the day. The crew laid out carpet covering to ensure cleanliness each day which was super appreciated! Augustin, Jose H, Michael, Vincent, Miguel, & Jose R were all part of the crew who completed our project in a timely manner, kept the work area clean during and at the end of the day, were extremely communicative, worked very hard to help us have the best system/water heater situation we could have, and had exceptional customer service. I worked in customer service for 20 years and I can honestly say that this company has done a great job at hiring the nicest employees. They even kept a smile on their face when my young kids were absolute chaos in the mornings and I was losing my mind. Our system works better than ever and I now have enough photos to put together a photo album dedicated to my attic space and water heater. I am grateful to all the employees who worked with us and I highly recommend Pacific Aire to everyone. read more

We had a new heater, duct work and insulation installed. Text messages were sent to let us know they were on their way prior to arriving. Robert F., Johnnie M., Omar G., and Adrian D., Agustin G., Jose H., Vincent, and Daniel were so courteous and professional. They explained everything they were doing and showed detailed photos of the work before and after. We absolutely would recommend Pacific Aire to anyone needing to have heater or AC work done. Phil J. Ventura read more

A little late in my review. I had an electric heat pump system installed mid-December 2025.. Wanted to give a huge shout out to David Plunkett, who went over and above on the electric installation. Also to Cody and Blas. All knowledgeable, extremely kind and hard working. Anita Jeffrey read more

These people tried to cheat us out of literally $50,000. They came to our house, did a very nice inspection of our HVAC system, and then said we had to talk to a separate person if we wanted a quote. That was my first clue this was a scam. What's so hard about one guy looking at the job and the same guy telling us how much it will be? Obviously they wanted people whose whole job is to upsell and persuade and persist until people sign on the dotted line. And that's exactly what happened when the "estimator" came. He wanted to charge us $20,000 JUST for a new unit, $14k I think for redoing our ducting, and another $11k or more for insulation. Obviously right away we were like, yeah, no, that's not happening. He tried to inquire why, obviously he was going to start with his sales tactics. I said I couldn't see paying $20k for an appliance, MAYBE $8k for a top of the line version, but even that I'd have to do some comparisons to make sure that's the market price. The guy snorted and said with utter shock, "That just doesn't EXIST! I mean, you just can't FIND a 5 ton unit for that!" I said well, show me your costs and then I can decide if the price is fair. He said, "To be honest, no one is gonna show you that. I mean, we have overhead." That's another thing, he tried to tell us we need a 5 ton unit - another company that came to quote us just told us 4 tons would be just fine for our house. A 4 ton unit costs like $2k-$8k, MAX, with most of them between $2-5k. Tackiest of all, he tried to tell us we were getting all these discounts, including the "sign right now and we'll give you 10% off" discount. He gave us the nurse discount, the whatever discount, the other discount, so it looks like you're saving all this money. Of course the total never appeared anywhere on his paper. And he kept coming back to, "Oh, but because we're slow right now, we can give you these great discounts, but they won't last, we need to be starting work TOMORROW". Unbelievable. I couldn't even sit through his nonsense without rolling my eyes. Honestly I was so offended that he was trying to literally steal our hard earned money. AND the guy's handshake was limp. I knew right away we were going to get some bs from him. read more

They don't even deserve 1 star .I recently used Pacific Air Services for maintenance on my A/C unit on March 27, 2026. Unfortunately, after the technician's visit, the unit stopped cooling properly, even though it had been working perfectly beforehand the technician was amazed expressing over the phone to one of his supervisors about how cold the Unit felt inside the house. Before he finished they sold me a membership so i could get a "discount" for the work that was done that day and " in case we need another service in the future" ( which it made me think that all of this was a very sketchy plan) When the technician returned later that day ,after I called back the office because the unit wasn't cooling anymore, when the technicians came back to recheck the unit he even mentioned to me that he might have misplaced the capacitor cables during the first visit because he could not read the diaphragm picture due to it being A little faded and couldn't do much to figure out what was the issue . next day a Senior technician was sent to do some test that resulted in him say my AC unit was dead . Now the next step was a supervisor coming to give me a quote recommending to replace the entire unit for an exorbitant price but they made it seem that since we became members we will get a good discount?? What made me more mad was his comment that if it was him or the senior tech to first assess my unit they would have declined to work on it because something could go wrong . What kind of business is this, that sends unexperienced tech to assess my AC unit I'm hoping the company will take accountability and assist in resolving this issue appropriately, I have reached out already but haven't heard anything yet, for now be aware of the way they do business. And you're better off going with another company. That is honest. read more

Invited these folks to give us an estimate on an AC+furnace replacement. They were friendly and gave me an appointment for right away. Thirty minutes into the two-hour appointment window, someone from the main office called me and said, "Your technician is on the way. He will be there within the hour." An hour later he hadn't arrived, and the 'position map' that showed he was a half-hour away and his location suggested he hadn't moved in an hour. My time has value, and I won't pay for unpredictable service. So I canceled the appointment. If they can't be on time, what other problems do they have?! Very very disappointed. read more

We just had our free maintenance visit for our one-year-old HVAC system, heating and cooling. Jemiah was thorough, efficient and friendly. He showed me pictures of every aspect of our units, including the attic. He gave us great advice about what we might want to do to lengthen the life of the system. We loved getting the text ahead of time that he was on his way, and then that he had arrived. We're really happy with the system that we put in and love getting the free service visit. read more

Not happy with the pressure to purchase a new unit when the defective part was under warranty

Tyler Conroy performed maintenance on my AC today and made sure it is in top condition. He took pictures of all of his readings and my equipment and explained everything to me. Tyler and Pacific Aire are very professional What a great Sevice. read more

Problem AC kept shutting down. Christian from Pacific Aire, arrived on time, diagnosed the issue, Identified the reason and repaired the issue. Of the technicians we have worked with, Christian is the best. The system is completely restored. We subscribe to their maintenance service, hence everything was done without charge. read more

They put in a heat pump system for us. Great job - very professional, very competent, and reasonable price.

Michael came by and he was very professional and helped us out a great deal. Our AC went out on the hottest day here in Woodland Hills (over 100) and we were dying of heat. We had another company come by the day before, and they said the unit is dead and can't be fixed, needs a replacement. Michael came by and said although the unit is old, is giving out, and needs to be replaced, the battery is dead. He replaced the battery and the air started working. Without his fix, my family and our dog would have not been able to withstand the heat. Even though it is a temporary fix for now, it's still working and has gotten us through these hot days. This tells me they are very honest and reliable, and we will be doing business with them in the future. read more

I would give zero stars if I could. This outfit is one big scam. They showed us fake photos of our system (it's in the attic so I didn't go up with him), told us it was dangerous and the whole thing needed to be replaced. None of that was true. Do NOT use these charlatans. P.S. the owner responded to this review saying that the technician was maybe the most honest, sincere, professional, personable and genuine man he's ever met and that my accusation against him was absurd. I absolutely do not place any blame on the technician! He was great. He was just doing what pacific aire had trained him to do. Which was fear mongering. I asked the technician if I could put my husband on speaker phone while he explained the issues. He said that i could, but wanted to explain it to just me first. He told me how dangerous our AC units were (carbon monoxide leaks, high pressure, etc) but when I put him on speaker phone with my husband he was much more vague. Just needed to get his supervisor here STAT. Also urged me to sign up for the elite membership but wouldn't tell me how to cancel. Got 2 more estimates and it turns out this was all complete bullshit. Yes, our units are old, but they are in no way dangerous or ineffective. Also, the Pac Aire tech showed us stock photos that weren't pics of our units while claiming they were pics of our units. Do. Not. Use. This. Company read more

We feel lucky to have a Pacific Aire membership! We just had our air conditioning breakers and surge protectors applied by a wonderful team! David P, Jake and Brett were great, knowledgeable, and were able to explain the what and why of their work! Thank you! Linda K read more