I booked this moving company to move me from one city to another (22 Miles) for 1:00 PM. I received a call at 1:30 PM stating they were running behind and my appointment would be changed to approximately 3:00 PM. We waited for them for two and half hours more, and they arrived at 5:45 PM. Because we were expecting them at 1:00 and the at 3:00 we waited and were unable to do a few loads in our own vehicles. When they arrived, the (3) men were already exhausted. They worked their butts off, but because their company and representative Andy over booked them, and they were (5) hours late, the job was incomplete. Not the fault of the men working. The next day we had to go back and finish the job. I received a call from Andy and he offered to send a couple guys back to finish the job. He was going to charge me another $280 to finish the job. I had already paid $723.00 plus I tipped the exhausted, over worked guys $20.00 a piece, and Andy was trying to hussle me for more $$$$$$$, plus mileage. He became argumentative when I asked him to drop the mileage and the price to assist us? We had to wait for them due to they were late by (5) hours and threw our entire schedule off, that we had to go back the next day. Andy felt it was fair to charge me up the a$$ again. Needless to say, I hired a couple other people to help me for much less.
I do need to point out as I was negotiating with Andy, he asked me to write a review on google leaving the company a great review, and then he'd call me back and let me know when the movers were arriving (If I had hired them again).
Dear Andy, here's the review you tried to bribe me into posting: Don't ever try and hussle more money out of your customers, especially when the job wasn't completed! Appreciate your hard working employees. Poor guys worked all day and then came to load us up and worked a 15-16 hour day! If I could leave each worker a personal review I would give each one a five star. As for Andy and how you represent Pac Men Movers- I'd fire you if you worked for me!!!!!!!!! You want customers to return and give recommendations. If you want your company to flourish, care about your customers and if the job is incomplete because of your lack of ability to schedule appointments appropriately and accurately to meet the needs of the customer, than you should complete the job at no extra cost. NOT RECOMMENDING!
(They removed the legs of my very heavy and brand new bed and lost them. We kept them on to transport and without permission took the legs off. I text "Andy" and asked for him to reach out to his workers and see if they found the legs to my bed in their truck and I was completely ignored. So, he showed his true colors in more ways than one. He cares nothing for the customers. It's all about squeezing as much $$$$ out of the costumers and providing a very low grade service).
Do NOT recommend! Shady business. read more