PA Auto Glass installed a new windshield for my son. After a week, 3 cracks appeared. There was no evidence of points of impact of rocks or debris accompanying these cracks and they started at the same time at three different points at the edge of the glass. I called the company to let them know of the situation and to see what could be done. I was told there was no warranty (except for air/water leaks) and that the cracks were caused by rocks. This was without the young lady on the other end of the phone ever laying eyes on the truck. The owner's statement on this web page states:
"our windshield or rear back glass installation is guaranteed by Pennsylvania Auto Glass to last as long as you own the vehicle or have it on lease. Our experienced workers will install your new glass, ensuring that there are no leaks and the glass is sealed properly. The only way our sealed glass can leak, if it is broken or the area around it rusts. IN CASE ANY OF THE WORK DONE BY US NEEDS MORE ATTENTION, WE WILL DO IT WITHOUT ANY EXTRA COST." (Emphasis mine)
The company rep was very rude and informed us that our only option was to have the windshield replaced again...at full cost to us. I don't feel this company is interested at all in customer service. I feel like the least they could have done is send someone knowledgeable out to investigate the issue. In the end, we had another windshield installed...by another company. read more