We used to go here all the time, and they had wonderful, friendly service. No more. It is just another private equity property looking to squeeze every last dime out of you. The service was awful, the food not much better. Avoid! read more

Hard to write a review when you walk out because the place smelled awful. Went in for a late lunch, used the outside entrance and then their elevator. The elevator smelled so bad it made one gag. Entered the restaurant and it was empty, no greeter just the a real bad smell. Walked out. I used to frequent the Legacy Place Chang's (now closed) and liked the room and the food. The Natick Mall location, well, take a smell for yourself. read more

Service was really unprofessional. Food was very salty and sugary. It didn't feel clean. I think it was better in the before times.

Delicious food! My favorite is the orange chicken. Their fried rice is also amazing. The edamame is yummy but pricey $9 for it. You can buy a bag at the store for $2.50. The service is good and they're very allergy friendly. I like the ambience of the restaurant too. read more

Never in my 43 years of dining out have I experienced this, lol. Just paid an afternoon visit to this location to place a takeout order. After placing the order, the attendant told me the order wouldn't go through and he couldn't take any orders on the iPad... I asked if this is normal or typical, he said no... I could understand at a mom & pop kind of business but not a major corporate (chain) establishment. 1 - waste of time 2 - reasoning & rationale didn't make sense 3 - unprofessional 4 - questionable customer service I guess the low reviews here are warranted. read more

One of the worst experiences I have had eating here. It is usually ok but tonight I sat at the bar and they did not clear and wipe down the surface even though they brought me my drink and I had ordered my food. I had to tell them to wipe the counter and clear. My salmon came out cold in the middle and the rice was definitely old. I sent the salmon back and it came back upside down, no additional sides - which they usually add and overcooked. I told the bartender I was unhappy and they did not adjust my bill nor do anything at all to help my experience be better. It is crowded but this is totally inacceptable. I will not go back. Which is unfortunate. So so so bad. read more

Still a solid performer in the mall crowd of chain of restaurants. No complaints. They handled covid very well. Great food. Delicious drinks and teas and the menu is fantastic. Like most restaurants in this era, I think they are short staffed and so the waiters and waitresses do work very hard. Never a bad meal at PF Changs at the Natick Mall! 20FEB 2022 read more

P.F. Chang's - Mango Tea - Asian Fusion Near Me - Natick, Massachusetts

Nasty ass food Rice was yesterdays rice Would expect a lot more from a restaurant like this read more

I'm not going to spend much time talking about P.F. Chang's. It's like writing a review of pizza places that have children's games and serve beer -- Not a lot of options or comparisons. I just enjoy every meal we have at P.F. Chang's, and it is always a treat in the restaurant or takeout. It's special and locally unique (can be pricey). Ordering the family dinners for two or four works very well and is competitively affordable to your local Chinese takeout (well, maybe not that inexpensive, but equal price:quality ratio). Egg drop soup, spring rolls, honey chicken, beef with broccoli, lettuce wraps, and mai tais are my favorite staples at the Natick mall location. read more

P.F. Chang's - Dessert spring rolls. Had to get two orders, or a fight would have broken out. And I would win. - Asian Fusion Near Me - Natick, Massachusetts

asked for no sauce and it came drenched in it like wtf and fried rice is soooo bad i cant please fine something else when at natick mall

I saw a mouse running around at the sitting area and felt very grossed out and lost my appetite. Over all tho food was okay and service was great. read more

Absolutely horrible food. I wouldn't feed it to a homeless dog. Meat is just all fat. Shut the god damn hip hop music off. Do yourself a favor and go to a regular Chinese restaurant. Not worth the price at all. read more

P.F. Chang's - Meat that is 50% fat. Most pieces. - Asian Fusion Near Me - Natick, Massachusetts

Amazing food, service was quick and loved the place you have to try their lettuce wraps.

Staff cleared the table while our party was still seated, knocked the signed restaurant charge slip on the floor, claimed we left a zero tip (23% on the charge slip they knocked on the floor), told us we were being rude when the charge slip on the floor was pointed out, then sent a bus boy after us outside to tell us we were being rude and that they hoped we didn't have any children. read more

Went for dinner yesterday because we had a gift card. It was awful. First off, it was difficult to find at the Natick Mall, found two other restaurants very quickly because they were lit up. We finally came across PF Changs by chance, it was dark and hidden behind pillars. We took the restaurant elevator up and it was disgusting, splashed wall, carpet thick with dust and dirt, walls coated with finger marks. My husband went into the Mens room and said it was so gross. Our waiter was very good, helpful, attentive. We each ordered an agave Margarita, which was very good. The menu a year ago used to be about 6 pages. Now it's a card with writing front and back. Then for dinner we ordered the combo fried rice, crab wantons, chicken lettuce wraps and egg rolls. We wanted the BBQ ribs but they were completely out...there were only 4 other tables full. The crab wantons were very good and we loved the dip it came with and used it on the egg rolls as well. The egg rolls were good, a bit greasy, not very flavorful. The chicken in the lettuce wraps was cooked beyond recognition. In the combo fried rice was over cooked shrimp, dried out chicken and beef. A shame as the flavor was good. We won't be going back. read more

Went for family dinner on Aug 31, 2024 and it was the worst experience of my life. One of the dish we ordered was spicy chicken with brown rice. It looked ok but couple of bites into the meal and felt hair in the food. I spat out the bite on to the paper napkin and saw the hair. It made me sick and could not eat anything else. We informed the waitress who called the manager but no real apologies. Will never go to this or any other PF Chang restaurant in further. read more

I think the only reason why this restaurant has survived is because of the bar not because of the food. The service is absolutely terrible and so is the crappy food. I have had microwavable meals that tasted better than their dishes. You could basically go walk over to the food court and get a better meal there than over here which is definitely speaking volumes. I tried giving this restaurant a chance three times in the past year and every time it was just as disappointing as the last. The funny thing is that at the grocery store they sell bags of P.F. Chang's dishes that you can have that they serve right in the restaurant and yet the ones you pick up from the store are much better quality and taste better than what they serve here. That is definitely embarrassing. Sticky dirty tables they don't bother to clean and huff and puff and sigh if you ask for something, even if you are polite to them. Definitely not giving this place. Another chance and will scratch this one off of my list. read more

You get two stars for having nice waiters. That's it. We went in, the restaurant was almost empty yet they told us that there was a 35 minute wait. This was at 2pm on a Sunday. Fine, weekends are always busy. We got a text that our table was ready, so we went back and were seated. 15 minutes later, our waitress came by and took out order. Our drinks came out shortly after. I ordered dragon tea, which they brought by in a pot... it would have been nice, except that it was Lukewarm and I had to ask for sweetener. The food took over an hour to come. We were told that the kitchen was backed up... but I find that somewhat dubious as the place wasn't even half full. The portions and quality have gone way down in the last few years. I'm really sad because this was always my family's go to when we were out and about. Now, it looks like we'll have to find a new place. read more

I ordered beef and broccoli, Kung Pao Shrimp and pork egg rolls. The order totaled $75.00 approximately including tip. I wished I had read the reviews first. very disappointing. The beef and broccoli had over cooked dried out beef- it seemed like the beef had been sitting around for awhile but the flavor was just ok, the shrimp had an odd tangy flavor that I did not recognize as Kung Pao. The egg rolls didn't taste fresh and the pork filling inside had an undesirable pasty texture and seemed like they were reheated overall flavorless though the sauce that came with it was pretty good albeit not traditional. When I placed the takeout order the computer said the order would be ready for pick up at 7:50PM but at 8:00PM it was not quite ready. Disappointing won't go back. read more

No idea how the food is, we just sat for 20 min and nobody ever came over. Every server in the place walked by us at least once. Notified the hostess we had not been greeted-- still nobody came over. Contact me immediately about this. Thanks. read more

Food was terrible. So disappointed. Not fresh, not hot. Curbside delivery was offered but nonexistent. Very quiet in the restaurant.

The food is very delicious, and the staff was very professional and caring, I love the environment and would definitely be going back!!!

I was expecting a great chinese food experience but I was not so happy. The drinks were not that amazing and The singaporean noodles felt a little stale. All in all, if you are really hungry, probably you will have better luck than us and get something good. read more

This place makes the most disgusting food I'd rather eat a steering wheel The menu was good several years ago but now it's inedible read more

If you want to come in on a weekday for lunch when it's empty- forget about it. Service is still horrendous. I tried sitting at the bar and there wasn't a bartender in sight for 15 minutes. Then I went to the front to get a table. Nobody was there for 10+ minutes either. Ended up leaving and going down the street. On the way out see the entire staff chatting and messing around with each other. Swearing and making fun of the only people in the restaurant. Kudos read more

My husband and I went to Natick Mall yesterday from R.I. Hadn't been the there in a few years. Anyways decided to eat at PF Changs. It did not disappoint. They had lunch specials on a Sunday, that's very unusual. The portions were a good size and for$2.00 more you got there crunch salad. It was delicious. The service and ambiance were amazing!! $12.50 for the special. You can't even get a sandwich for that price nowadays. Since Couvid almost everything is disappointing. read more

Thank you INDU! BEST waiter I've had in a long time. Very engaging. I will return to this location when I'm in town because of him! Thanks for the great recommendations! read more

P.F. Chang's - All I can say is Thank You INDU! Best waiter I've had in a long time. Very engaging! I will be returning when I'm in town because of him! - Asian Fusion Near Me - Natick, Massachusetts

This was my first visit and will be my last. I ordered salt and pepper prawns, mandarin crunch salad, combo fried rice, hot and sour soup, and kids chicken dish. The prawns were on the burned and slight over cooked as well as salty. The soup was too sour. This is my go to soup at every Chinese restaurant but this was one of the worst ones. The mandarin salad was a bit over dressed but still decent dish to enjoy. The fried rice was on the dried side and a bit salty. My kid couldn't finish the chicken dish. For the price that I paid, I could enjoy a better meal at Mandarin restaurant in Westborough. read more

It's a P.F. Changs. I placed an online order for pickup on a Saturday around 5:00 for pickup 15 minutes later curbside. Almost an hour later, I ended up going inside to ask about the food, and waited another 15 before I got my order. The staff was nice enough, but it's clear that demand is currently outstripping capacity. I think there were around 50 people waiting outside to dine in the restaurant. A Doordash driver also waiting to pickup said that he was going to have to cancel his customer's order because he would have to wait too long. The food was about what you'd expect flavor-wise, but the portion sizes did seem to be a bit smaller than I'd expected, closer to the lunch sizes than dinner sizes. It's unclear if this was a mistake, the current sizes or a strategy to get more orders out the door, but we were ready to head home at that point. It's unclear if this is just that demand is ramping up fast now that more people are vaccinated, but you should temper your expectations accordingly. read more

We went out for dinner to celebrate my birthday with my family. It's the first time at this P.F. Chang's as we are new to the Natick area. I must say the overall service was horrible, The table wasn't set when we arrived and there weren't any place settings. When our food came we asked for place settings and got an attitude from the runner then the hostess. Our waitress was pleasant but seemed overwhelmed. I'm sure they do not have enough help to give quality service but it's unacceptable. Also, the floors were filthy. The food was good but the overall experience wasn't great. I compare this P.F. Chang to the one we use to go to in Princeton, NJ. Night and day from service and overall dinner experience. We will not be back! Not worth the money spent at all.. read more

We came in during lunch break at 1:15. The place was a ghost town... The food was very good. I had the lunch size kung pao chicken and brown rice with a the mandarin crunch side salad. They mark this meal as spicy but it is spicy only if you eat the large hunks of whole peppers that come with it besides that it is like sprinkling black pepper. It was still very flavorful and good and the brown rice was cooked perfectly (lots of restaurants get brown rice so wrong!). The mandarin salad was light and fresh - very good. The service was the only downfall. It was incredibly slow - especially slow since there were maybe 5 tables filled in the whole restaurant! Their lunch portions are the perfect size and the price is great. read more

we were seated right away, but waited 10 minutes for our server to come and get our order. (the restaurant was almost empty) we gave our drink and food orders together. my soup and sushi arrived before the appetizer did. when the appetizer did arrive, it was literally dropped on our table by someone. when my husband's food arrived, the woman who brought it was nice. The floor was dirty and the music too loud. yeah, won't be going back there again. read more

Tilly is the best server I have ever had! definitely coming back! She did a great job

This place has gone down hill. Was with two other people, they both got their food. I waited 35min for my meal after they received their food. Of course we Asked, they said " the kitchen was busy" why would you bring out the other two orders and not the third? Waitress was not very nice. Food wasn't good, for the price. Too bad. read more

Beautiful location, wait staff top notch, food was amazing. Until the desert, ordered the chocolate soufflé, got ice cream and a dense chocolate brownie. Very disappointing, how ever it is definitely a place I will come to again. read more

Stopped here for lunch and ordered Steamed Pork Dumplings and Chang's Spicy Chicken with Fried Rice. Steamed pork dumpling are supposedly "made in house." What exactly that means I don't know, the dumplings were much like something one purchases frozen at an asian supermarket or Trader Joe's. Rubbery skin, some dumplings not even sealed all the way. Some parts of the skin are soft and others are hard. The pork taste like ground pork with some scallion. Not bad overall though as the pork, salty sweet sauce and scallion have a basic appeal to them. As for Chang's Chicken, it again was reminiscent of an instant style dinner one finds at a Trader Joe. Actually now that I think about it I believe PF Chang has a brand of frozen dinners. The sauce is like a knockoff of General Tso/General Gao/Jordan Chicken. It is sweet yet stale and overly thick with a vinegar and sesame flavor. Some fresh scallions in the sauce offer nice texture. The chicken is fried and has a decent outside texture. Thin pieces are not very tender or tasty. Overall it reminds me of my attempts to make General Tso chicken at home. As for the fried rice, it has no flavor other than a greasy undertone. Strange how it tastes greasy, but lacks the greasy texture and richness that makes fried rice so desirable and addictive. Furthermore, the rice has a dry and stale texture. Almost as though it was cooked last night, put in the fridge and reheated before served to me. Anyone looking for authentic Chinese Cuisine don't even think about it. Those seeking that guilty pleasure of greasy, sugary, American Chinese takeout, it might not be a total miss, but there are better options within the Natick Mall. read more

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Not a bad visit after a long long while! My sis popped in for lunch and split the lunch for 2 combo. It included a starter, two lunch entrees, soups and a dessert. My only complaint is the Mongolian Beef - it had waaaayyyy too many scallions. It should have less. It made the dish a little hard to eat because the beef was literally swimming in the giant stalks of scallions. It tasted good, but holding back on the scallions may help. Soups, dumplings for a starter and the dessert was good. I hadn't gone to a PF Chang's in a long while, so I was mildly content. read more

P.F. Chang's - Egg drop soup - Asian Fusion Near Me - Natick, Massachusetts

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On return visit we were not disappointed! Steven our server was great; payed special attention to make sure our drinks were done right and our food too. Greatly appreciated, and made for icing on a wonderful day at the mall! See you again; hopefully soon. read more

The waitress was spot on. Her customer service was above and beyond. She was ahead of us the entire time. The restaurant was spotless. Everyone was helpful and nice. Every detail was accurate and the food was AMAZING! It's hard to find great food and a smile combined but we did. We go to different restaurants and do reviews. This place was a 5 star. read more

Great place for lunch, we got our meal quickly and everything was so tasty. Service was amazing, I will definitely will be back.