Left 1 star because the overall experience was extremely disappointing. The service was not great at all. Our food took a long time to come out even though the restaurant was almost empty, and when it finally arrived, it was cold. The rice was hard and tasted like boiled in a bag rice, the portions were small, and even the beer and glass were warm. Server left my food in the kitchen because she was busy talking to staff...
What really made the experience worse happened as I was leaving. After coming out of the bathroom and walking past the front desk, a man in a suit who appeared to possibly be a manager made a comment to the two employees standing with him and said something along the lines of "there she is." All three looked directly at me and started smiling/laughing. He then hushed them as i got closer because he didnt want me to hear they were talking about me. When I turned toward them, they immediately put their heads down. I asked what they had said, and they claimed they said nothing. Which is a bold face lie. I wasnt born yesterday and i know a bully when i see one.
I immediately felt uneasy, uncomfortable.
Whether they want to admit it or not, the behavior made me feel extremely uncomfortable and singled out. Talking about or making fun of a paying customer right in front of them is incredibly unprofessional and immature. I spent over $100 here and still left a 20% tip. I've also been dealing with a lot of health issues the last year and don't get out very often, so it was especially upsetting that one of the few times I decided to go out, this was the experience I had. You never know what someone else is going through so
BE KIND!! Completely mind blown that grown adults act this way! I could never ever make someone feel uncomfortable. Like a bunch of mean girls (including the guy). Childish!
Customers should never leave a restaurant feeling mocked, embarrassed, or uncomfortable because of the staff. I would never treat another person that way, especially someone supporting my business. Between the poor food, slow service, and the behavior at the front desk, I will not be returning. Very disappointing and completely unacceptable. These are grown adults here, the two women were young black girls and the man was tall muscular white man dark hair in what looked like a navy blue suit. I had left around 530 ish pm. Please check the cameras and u will see them laughing and smiling before i walked by. I was at the bar in an orange dress. He mainly stood at the end of the bar on his phone and went back and fourth to the check in counter! Honestly,The best part of my meal was the dessert cake with caramel and icecream. I was gonna leave a good review based off that solely again the experience i had on the way out ruined it all! I felt like middle school where the bullies would make fun of u or talk about u and laugh as u walk by: it was extremely hurtful
And uncomfortable, and if they have something to say, say it to someones face not behind
Their back like a coward loser. These people
Should not be working in customer service whatsoever! They should be fired but im sure they wont but absolutely need training!!! I like to try new places this was a first time here and a last and i wil be making a social media video about this horrible experience ! Employees like this is what ruins a business!!! Congratulations u made someone feel like shit to make yourselves feel good for a few mins! People may forget what u say but we never forget how someone made us feel! Ill never forget this horrible experience at PF Changs park plaza! read more