Of course our air conditioner decided it didn't want to do its job when the heat index is over…read more110°! So what's a girl to do? She starts looking for companies online that have good reviews. Bingo! Found it! The name of his company says it all! Honest? Yes. Explained things to me in a way I could understand since I have no knowledge about HVAC units. Told me options and explained his thought process behind it. My HVAC needed Freon. And it got what it needed. And now it is no longer in the 90° range inside the house. Another big perk is that he is a local from Mount Juliet. I really do like to support local businesses and this is one that I would use again if I needed. 17/10 recommend!

We were having an issue with the AC in our house where the unit would try to power on, then turn…read moreoff immediately. Dave was one of the first people to respond to my request, and came out to investigate what the issue was. I appreciated that Dave talked me through what he was doing and how the AC unit & thermostat worked so I understood some basics of why things were not functioning correctly. It turned out there was a larger issue with the unit, and Dave was able to procure the parts and fix the unit in a timely manner. He also helped us install new thermostats and everything is running smoothly now! Dave is efficient with the work and an excellent communicator. We highly recommend his HVAC services!

Had my plumbing inspection, it went great. Would recommend Lee Company for the annual inspection…read moreservice. Plumbing, electrical, heating and air. All for $12 per month

Came promptly and fixed a problem using a part I purchased and could not figure out how to install.read more

I am so thankful my friend recommended these guys. They actually know what they are doing!!…read moreHad to replace my AC unit, part of it due to other companies treating it the wrong way... yay! They are always fast to respond, they show up when they say they will. They are so nice, and they explain the technology behind what they are doing in a way that is easy to understand.

Very satisfied with their service Called in the morning and…read morethey were able to squeeze me in within 30 minutes. Eric came out very polite and pleasant person to deal with. Thank you for your service.

Honest people & reasonable pricing. Ive had a very good…read moreoverall experience with this company & its employees.

Excellent company! Came quickly and solved a problem with my AC that others couldn't or wouldn't…read more Great service, nice people and reasonably priced. Definitely would recommend!

Fletcher was assigned through my home warranty company to diagnose and repair my HVAC, which was…read morenot cooling properly. I explained on all three visits that the issue was inconsistent and did not simply correlate with hotter outdoor temperatures--for example, the unit could work fine during a 98° day but fail to cool properly that evening when temperatures dropped into the low 80s, sometimes remaining 4-6° above the set temperature for days. Each time, Fletcher agreed that if this were simply an older unit struggling with extreme heat, the problem should come and go with outdoor temperatures. My refrigerant was also found to be low twice during this process (once by another contractor a few weeks earlier and again at Fletcher's first visit), but Fletcher said they could not even *check* for a leak because it was the first time *they* had documented the low refrigerant. Despite acknowledging that something else appeared to be wrong and telling me to call back if the problem continued, Fletcher reported to the warranty company that the unit was simply old, that it was only experiencing a 1-2° temperature variation during the hottest part of the day, and that there was nothing wrong with it beyond its age. They also told the warranty company they would not return for another service call, despite telling me directly that they would. As a result, the warranty company stopped pursuing a resolution even though the HVAC is still not functioning properly. What makes this worse is Fletcher's refusal to return a call asking for an explanation. I initially wanted to give them the benefit of the doubt that the warranty company had misunderstood what they reported, but Fletcher never bothered to respond. Unfortunately, this is not my first issue with them. Earlier this year, I discovered that Fletcher had installed a fan upside down during a previous repair, causing the unit to overheat. I paid $125 for the original repair and another $125 to have their mistake diagnosed and corrected. Phone calls regarding this issue (their error that took $250 out of my pocket) went unanswered as well. Fletcher is now on my "do not use" list with my home warranty company and I encourage others to look elsewhere for their repair needs.

Would like to give 0 stars. Started with them years ago due to home warranty recommendation but…read morethey've gotten worse and worse over the years to straight incompetence. Dont waste your time or money, find literally anyone else. They were here just this week and found nothing wrong, home doesnt cool below 74 degrees and thats in the morning. It wasn't able to get below 76 until after nightfall. But dont worry, nothing was wrong...

I was told by a previous A/c I needed a new coil unit. After calling around, I booked Heritage due…read moreto great reviews and giving me a better price over the phone. Yesterday, the Heritage techs arrived to do the job. They did a quick system check and noticed freon was not low and like it should be if there was a true leak and I was told did not need to spend $3000.00 on a new coil unit !!! After further discussions, we identified that this Airbnb was having the coil freeze due to renters lowering the temperature to 50°. After a quick adjustment to all thermostats and only pay $128 I am so thankful for honest companies!! Highly recommend Heritage and this will be my go to company from now on!!!!

Set up an appointment for 9am this morning. At 9:02 I reached out to let them know that I will put…read moremy dogs away when they arrive if they text me when they get here. Was told at that time that they were not able to make the appointment time they were already late for.

Have had them service and replace units since 1988. Excellent service and repair. Ryan came today…read moreand replaced some fluid leaks and repaired an outside unit. Highly recommend.

Been servicing our systems for over 20 years, very dependable and great work. Would highly…read morerecommend!

Really great service. They were quick to respond and reasonable…read more Highly recommended Very responsive and great service. Highly recommend them, why use anyone else?

After trying other hvac installers and cleaners, we have settled on sticking with a company we can…read moretrust. They provide thorough explanation and excellent detailed service. Highly recommended.

Appears the company was recently sold to private equity and is no longer operated by Mr. Adams. A…read morerenter of ours had a leak behind the washer, turns out cleaners had pulled the washer out when cleaning and accidentally pulled the drain hose loose. The tech did not call after diagnosing the issue to authorize the work, charged me $187 to reconnect the hose using zip ties *and* I was still charged a call out fee (prior company practice was not to charge a call out fee if engaged for the work). I would not have engaged them to do the work if I had been consulted, as the tenant was fully capable of reconnecting the drain hose. All in I was charged $276.50 for Adams to reconnect a drain hose and secure it with a zip tie. I will not be using this company again.

Excellent! Had a weird humming sound coming from my plumbing, they sent out a technician (Chris)…read moreand he diagnosed the problem quickly and three days later replaced my pressure control valve. Very easy to deal with and the work was excellent. Trip charge was $89 and valve installation was $330 all known in advance. Very good communication through email and payment was easy.

These guys are amazing! Mike and his team have been out to my place a couple times to fix an old…read moreunit and when we finally had to replace it, he was the least expensive. He's quick to arrive and goes above and beyond. When we had to have our unit replaced due to the old one finally dying, he fixed up the old unit (which had a leak) and a couple other issues to get it working because the new unit had to be ordered and he didn't want us without air before the new ac arrived. He's replaced two units for me and one for a friend. He even submitted my extended warranty forms for the units in case they break. If you're looking for a new unit, he's the way to go vs the big guys.