Set up an appointment for 9am this morning. At 9:02 I reached out to let them know that I will put my dogs away when they arrive if they text me when they get here. Was told at that time that they were not able to make the appointment time they were already late for. read more

Heritage Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Franklin, Tennessee

They got my old unit back up and running. Chase did me a favor and disposed of an old mini split for me, no charge. I'll definitely be back

I was told by a previous A/c I needed a new coil unit. After calling around, I booked Heritage due to great reviews and giving me a better price over the phone. Yesterday, the Heritage techs arrived to do the job. They did a quick system check and noticed freon was not low and like it should be if there was a true leak and I was told did not need to spend $3000.00 on a new coil unit !!! After further discussions, we identified that this Airbnb was having the coil freeze due to renters lowering the temperature to 50°. After a quick adjustment to all thermostats and only pay $128 I am so thankful for honest companies!! Highly recommend Heritage and this will be my go to company from now on!!!! read more

We woke up to our A/C not working and reached out to Heritage due to their excellent Yelp reviews. Being new to the area and having a home only 2 years old, we didn't have an HVAC service provider. Jeff was very responsive committing to a same day appointment and delivering! Chase, the service tech who came to our home, thoroughly evaluated our A/C system. He isolated and fixed the issues in a timely and efficient manner. He was an excellent communicator throughout answering all of our questions and clearly explaining the issues he was fixing. Their pricing was very reasonable given the same day appointment and resolution to our A/C problem. Going forward, Heritage will be our go-to HVAC company! read more

I've been a customer of Heritage for 10 years. Jeff and his team have replaced my ac unit as well as my furnace. All I can say is that Jeff Parks and Heritage Heating and Cooling stand by their work and warranty. If you're a loyal customer you're a priority. read more

This is the way customer service should be. Very slick answering system, to get you taken care of quickly. Friendly, great communication, and fair rates. Highly recommended for your HVAC needs read more

I have been a customer of Jeff's Heritage Heating & Cooling for a long time. I had a problem with my downstairs system fan not blowing. It works wonderful now He's a great brother in Christ thank you thank you so much.!!! read more

Very pleased with Heritage on their service, pricing, installation and professionalism. We had two of our units replaced a couple years ago and just recently had our smaller unit replaced that we held out on until it died. Jeff was able to keep the smaller unit working until we could get it scheduled for replacement. What a difference, house feels much better. I would highly recommend them if you are debating about who to use for service or replacement. They don't try to up sell you and will let you know if you still have life in your units without trying to sell you the new one only. read more

This company charges $128 service/diagnostic fee, which is not applied to the cost of the repair. Unfortunately for me this was not communicated until after the technician had diagnosed the problem with my heater. I feel this was quite unprofessional. I know some companies charge a nominal fee (and include it in the cost to repair) but $128 seems excessive especially since it isn't applied to the repair. To be fair the owner did apply $64 towards the repair in the end. Also a 4 hour window was given to me for the initial appointment but after 3+ hours, I had to call only to find out they were not coming and wanted to reschedule for the next afternoon. At this point I do not quite understand the rave reviews of this business because I feel I did not get the same level of service. In the end I cannot recommend this company. read more

Super friendly, super helpful. I texted late on a holiday, had an appointment by end of day the next day! Unit fixed the following day after a part was ordered. So thankful, definitely would recommend read more

Outstanding personal service and attention to details. Anyone can sell you a new ac unit and slap it in for you. If that's what you want, then just call anyone. But if you are like me and you want personal, professional, courteous and expert service at a fair price then you want Heritage. Maybe you could shop around and find someone cheaper, but you will not find better value. I am a details kind of guy. I think that is where you get value. Jeff, the owner was very responsive to my text, very attentive to my concerns and made sure everything was explained and all my questions answered. His crew came early next day and got to work right away. They were professional and courteous and respectful of our home and pets. Did a great job and even improved a few things that I believe were above and beyond. No shortcuts! 10 year parts and labor warranty means no worries and living in comfort! read more

All these reviews are accurate. We had two ac units needing to be replaced and these guys were awesome. Our two old units were having problems and one finally kicked the bucket, so we opted to get quite a few quotes. Heritage offered a quick and friendly assessment of our needs, developed a quote, and were able to move on things when we decided to go with them. Jeff stayed in contact with us, was willing to talk through our concerns, and answered many questions. When the guys came out to take care of the replacement, they did so quickly, and made sure everything worked and provided a quick tutorial of the new thermostats, etc. Both new units and the furnace replacement were completed within a few short hours, and only took one afternoon for the total overhaul. In short, they do what they say and they are quick, efficient, professional, and will take care of you if you work with them. Couldn't be more pleased. read more

After the compressor went out and my one was 88 degrees, I contacted Keiser, the ones who installed the system for Ryan Homes only 5 years ago and was treated with little respect and put on a waitlist. They would cut me off when I tried to explain my need. Then I came across Heritage on Yelp. I saw their awesome reviews and contacted the owner Jeff. He was prompt, responsive and respectful. I am SO glad I found Heritage. It was my first time using them and I can't speak highly enough! They fixed my A/C promptly and were extremely professional. I plan on using them in the future. (I've also used Lee and had issues with them increasing rather than fixing the problem). Heritage is te best!! I received nothing (except for excellence in service) for this review. Thank you Jeff!!! read more

I now understand wny Jeff/Heritage is the #1 search results for "Heating & Air Conditioning/HVAC" in the area! Friendly, trustworthy, and gets the job done quickly! read more

Speedy and honest service! My AC started screeching any time it was running. I felt terrible for my neighbors but also it's over 90 degrees outside so... after calling a few companies who could come out for DAYS, I called Heritage, got voicemail, and received a quick text back within minutes from the owner Jeff. They squeezed me in the very next day. Josh came to look at my 1995 beast of a machine. Of course, it had temporarily stopped making the noise but Josh took the initiative to hook up his own sprayer & hose, clean the AC coil out, and measure the compressor pressure after the cleaning. Told me the fan motor was probably the culprit, but instead of trying to sell it to me on the spot, gave me info so I could confirm if/when the unit started making noise again. So nice to not instantly be told to replace the unit - which is what usually happens any time the smallest thing requires a service call. Will definitely keep Heritage on my short list in the future. read more

Jeff's crew installed a new upstairs HVAC system for us. Jeff was responsive, provided a very good price, and spent a lot time with me going through the process and what would be done. His crew did a great job with a challenging install! I highly recommend, and would use Heritage again for any future needs. I'd also like to point out Matthew for doing great work and going above and beyond. read more

What great and speedy service! I found Heritage Heating and Cooling via Yelp last night when my air conditioner was making unusual squealing noises. I called them this morning around 8:30 and before 10am, Josh was at my place. He was courteous, upfront and professional. He explained everything he was doing in a friendly manner. Within 20 minutes or less, he had my machine working properly! I was expecting a big bill and, instead, received a very small bill and a working air conditioner! Cannot recommend them more. read more

These guys are awesome! They respond quickly and they'll have you so and running in no time. Most importantly they're honest. I highly recommend them to anybody who's looking. read more

Great company to use! We replaced two AC units, an interior coil and a complete furnace and coil for our first floor. The crew was courteous and very professional. We enjoyed hearing them laugh as they worked. The install took 2 days and they left the areas very clean. Great value! Highly recommend! read more

Excellent response time (within 1hr). The service call diagnosis was complete within an hour of arrival. The technician (Josh) was professional, courteous, and knowledgeable. I'll be recommending Heritage in the future. Thank you Jeff Parks and Josh. read more

For the second time in 2 years that I needed help with some HVAC issues, Jeff was extremely responsive. Steven was out the next day (Saturday morning at 8AM) to assess the problem and find a solution quickly at a very reasonable price. I can't recommend these guys enough! read more

Our A/C went out on a Saturday afternoon and after a Quick text I had a technician come to our home within hours. He diagnosed the problem quickly and was able to fix it. I was extremely impressed by their responsiveness and professionalism. They were very fair with pricing. I would highly recommend using them. read more

I needed to replace the entire HVAC system for one of my properties and had called a handful of other local companies. Then I called Heritage Heating and Cooling... and I absolutely could not be happier with that decision! The owner Jeff came out to meet with me and we had a nice talk about his background and company and my HVAC needs. My property is in a condo/townhome community so we even walked a portion of the community together to look at the systems that other owners had. Apparently, a prior owner had been talked into a larger unit at some point and my property would actually be more efficient with a smaller (yes, a less expensive) unit. Imagine an HVAC guy downselling me instead of the opposite! I elected to move forward with Heritage after they matched a slightly lower-priced competitor... and they got the system installed and working as described quickly after signing the contract! A few months later and the system still works perfectly (as I would expect)... and Heritage has even been wonderful with its follow-up! Highly highly recommended! *****FIVE STARS***** read more

Called this company to deal with a cooling issue we had at our home. The technician that went out was rude, would only deal with us through text message (which was very unprofessional) and even tried to cancel on us after having a week with no air conditioning. He took a look at our unit and then said he didn't have the tools to do the job that day and told us to use someone else all while being very adamant about collecting his $85. To top It all off it was jeff the owner of the company....Would definitely stay away from this company. read more

So thankful I found this company. Between yelp reviews and google and plus I had at least 6-8 quotes to replace my unit. They gave me the best quote plus i knew they would take care of me for many years to come. You are at AC companies mercy let's face it but I know this company is honest and very proud. Thank you to the perfect and quick installation. The owner and installers are extremely kind. I highly recommend this company. read more

This review is about a month late but as someone who works in a corporate marketing department I understand the importance of authentic, quality reviews. The Sunday after Thanksgiving my wife and I woke up to a somewhat frigid house. After running through everything knew to check with the hvac I spent probably a good hour researching the best company to call. And on a weekend at that. There were 4 or 5 companies close to my house in the Percy Priest are that I could have called but they all had a series of compliments and complaints that screamed of inconsistent service. After expanding my search area I came across Heritage. I have to admit that at first glance I was skeptical of all the 5-star reviews on Yelp so I checked Google. Same thing. Then I checked Angie's list. Same thing. Their website said they were closed but I called anyway to leave a message in hopes of getting a response first thing Monday. My call was actually answered and not by an answering service but the owner himself, Jeff Parks. After explaining my problem and all the things I had already checked to Jeff, he did something that I've never experienced before. Over the phone he walked me through several diagnostic checks of my hvac unit to help pinpoint the issue. The unit was running but we had no heat. After narrowing the issue down to two parts Jeff then tells me he has time to come to come out. Unfortunately, because of the specific part needed we didn't have heat but the problem was still a simple one. He also pointed out a problem on our second upstairs unit that I hadn't even noticed. Monday morning another tech came and we had heat again along with some other much needed maintenance of the unit. I was a skeptic at first but the exceptional customer service provided by Jeff Parks and his team make it impossible to give Heritage Heating & Cooling anything less than a 5-star review. read more

Heritage is the ONLY HVAC company you need to know in the Middle Tennessee area! We lived in Franklin for many years, and suffered through the process of dealing with the well-known and well-advertised companies, including those that want you to have a monthly contract so they can come out every once and a while and tell you all is well. I looked Heritage up after waiting 1 week for my "favorite" company at the time to contact me (the unit they put in 3 years prior was fine, but the upstairs unit was on its last leg). Because it wasn't our only unit, they didn't prioritize the visit during the hottest week of the year. I contacted Jeff by email (it's listed) one evening after dinner, and had scheduled an appointment for the next day within a couple of hours. We recently moved to Murfreesboro this past winter, and I negotiated a warranty into the purchase of the house. It was like deja vu all over again when the warrantee company's choice or HVAC repair technicians couldn't fix things. I emailed Jeff and he sent Chris out the next day. My most recent experience was a little different. A propane fireplace came with our new house. Apparently Atmos never thought to extend into our neighborhood (their pipeline junction is at the line, in the city, where our neighborhood starts). Earlier this year, we tried to get a chimney sweep company and the local propane distributor out but for one lame excuse or another the work never got done. I was not about to trust my own skills with a gas line -- even one that connected to a tank that reminded me of a gas grill. So I shot off an email to Jeff asking if he knew anyone who service fireplaces. He advised that he did -- his technicians, coincidentally. Chris was patient with the seven year old, never-before-used fireplace and did very well at explaining the troubleshooting process to the nosey homeowner. My favorite part was when I called the manufacturer just to see if there was a special secret they knew of and waited on hold while Chris did the troubleshooting. When I finally got someone on the phone I asked about resetting the internal regulator, since the instruction manual said it could close if the pressure from the external regulator was too high. The company representative said the internal regulator was shut down forever if the external regulator overloaded it and that a new one was needed, and I could either order one from them and wait a week or two or head on over to my local Lowe's. I looked at the phone in wonder, thinking how little sense it made for them to have disposable $40 parts. At that precise moment, Chris walked back into the house and I told him what the representative had said, and he replied, "or I could fix it," and he did. It was classic. read more

Heritage is the BEST! We had them come out and replace our upstairs HVAC system. Jeff and his team are awesome!...very professional and super responsive. They did an excellent job and were really easy to work with. That's why everyone gives them 5 stars. I'll definitely be recommending them to friends and calling them when we need anything else. read more

Two words sum up Heritage: unbeatable service. I would put them up against any HVAC provider - anywhere. They installed a new HVAC for me in January when my 21 year old unit died on the coldest day of the year. Today, my unit was not running. I immediately called Jeff (who uses his cell number as the main line for the business) and he promptly texted me because he could not speak on the phone at that time. All of his technicians were out on calls. Rather than tell me I would have to wait until tomorrow, Jeff spent his evening helping me diagnose and solve the problem via text, pictures, and a couple of phone calls. As it turns out, it's not an HVAC problem at all. The GFI outlet used to power the condenser and the condensation pump is not working. Even after realizing the problem was not his, Jeff continued to help me come up with solutions to get my system back up and running immediately. Did I mention this was all free of charge? This company gets it! People want too notch service, and they are an exemplary example of how to provide it! Thank you Jeff and Heritage for keeping my family comfortable no matter what time of year it is! read more

Super awesome! These guys came out and helped my elderly tech-illiterate parents get set up with two old school 1970's style thermostats for their old school 1970's heating & AC systems.. They went through the effort of identifying the exact make and model we needed, did the install and test at a great price. Clean, courteous, communicative, and classy. Bonus kudos for helping us in a pinch during the recent ice storms, as well. Top notch service, front to back! read more

These guys are real pros. Fast, friendly and a fair price (I got 4 estimates). Next day service on one of the hottest days of the summer, interest free financing, attention to detail and a complete clean-up inside and out. They have my highest recommendation! read more

Heritage Heating & Cooling - Service Van - Heating & Air Conditioning/HVAC Near Me - Franklin, Tennessee

I was happy with Heritage in the past and they came through to help us with a cooling issue we had a number of years ago. But after that time, I've found it very difficult to work with them. When I have tried to schedule regular maintenance, I've been told that they were too busy to even put me on the schedule. We had a heating issue this weekend and when I texted them/referenced that I had been trying to schedule regular maintenance but nobody would schedule me, I found that the response was a very rude "that was for your a/c!." We always maintain both units at the same time. I took my business elsewhere to someone that was at my house within 20 minutes and easy to work with. Maybe Heritage has gotten too big, I'm not entirely sure. But honestly I was really disappointed with the last three interactions I've had with them and we won't be back. You're not the only show in town! read more

Came out on a Saturday without changing an emergency fee. Prompt courteous and kept at it. Brought a very old unit back to life again. Thanks Jeff. read more

We are so happy with their service! The owner came out to check our system right away and sent his crew Steven and Justin. They were very polite and professional! Got the job done right and fast! Not to mention price was lower than the other company that home insurance sent over. They gave us the correct diagnosis and product to save us money and stay comfortable. Jim explained about Home insurance coverage so well it was very comforting to get his professional opinion. Thank you all!! Text them now! 615-394-6000 Takako Cannon read more

This company is extremely professional and easy to get in contact with. I had a burning smell coming from my upstairs furnace. Steven swing by within a couple hours and was able to locate the problem and drove to the nearby home improvement store to purchase the part that needed to be replaced. Thank you and I highly recommend using this company. read more

Due to an ongoing issue that wasn't being properly resolved by another company, I came to yelp.com to see about another heating/air conditioning company. Heritage did not disappoint! During our conversation, the gentleman said, wait a minute, back up, back ALL THE WAY UP, you've been without air all weekend? That is unacceptable. You had me at hello! :) Within 20 minutes they were here, and within an hour of their being here they had fixed everything. We were initially told that it was a Carrier WeatherMaker two-zone system board. In fact it was an incorrectly wired thermostat, a blown transformer, and something or other broken on the outside unit. No board was needed. I highly recommend Heritage, not only for their empathetic caring and understanding of our lack of air with 2 children in our home, not only for their prompt arrival, not only for their ability to see and fix what was wrong, but also for their polite, professional conduct (they spoke very highly of the other company - and that was a very classy thing to do - I appreciated that). I felt heard, understood, even when I didn't understand them - and now my home is cool. Thank you, Heritage!! read more

I'm visiting from Florida at my parents in Franklin and the house was 79 as usual when I arrived and they had their long sleeves on. So no telling how long the unit wasn't cooling and I didn't know any HVAC in the area so went to Yelp and read the reviews...which are accurate. Jeff returned my text within 5 minutes and set up an appointment time for 3 hours later. Josh (I think) was very professional and knowledgeable. He could have easily done a fairly expensive valve replacement but said he didn't want to see my elderly parents pay for a replacement valve unless he was 100% it was needed and advised to just let the unit settle out over a few days after adding coolant. So far it is working great! Highly recommend!! Brian Johnson read more

Just wanted to reiterate that we've been very happy with Heritage! Jeff is always extremely responsive, and gets a tech out quickly any time we have an issue! We recently had a new HVAC installed on our upper level, and ran into an unexpected problem with the pull-down staircase - Billy and Steven went above and beyond with taking care of us, and spent the whole day at our home, making sure everything was handled. Lastly, just have to mention how kind everyone who works at Heritage is - good humans!! That goes a long way, and we will continue to use them for as long as we are in Nashville! Big thank you to the company for the great work! read more

Our old Rheem AC lasted an astonishing 23 years well beyond it's serviceability when we decided it was high time for a new HVAC system. We got in touch with Jeff and had a great consultation who unlike the other companies, was able to find a solution for a bigger more efficient Amana dual fuel heat pump system for us and comfortably fit it in our limited height crawl space area. His crew did a fantastic job with the install absolutely no stone unturned, clean as a whistle and also sorted out an our furnace gas vent that was not installed properly and not within codes by guess who, some company called Lee. They also updated our thermostat with the eCobee system that in itself is fabulous. Since early summer 2020 we have achieved a 30% decrease in electrical and propane energy costs, we only had to fill our propane tank twice this winter instead of three times, also had plenty left over from the second filling, even our gas supplier noticed the drastic difference. I couldn't be happier with the Amana heat pump, does an amazing job of keeping our house extremely comfortable even down to 35 degree outside temps, they are extremely efficient, quiet and dependable.. We can't thank Jeff and his crew enough for bringing us up to date with our HVAC system, we are extremely pleased with the results. I highly recommend Heritage Heating & Cooling. Michael S read more

Heritage are quite simply the best in the business. Very prompt, detailed and extremely reasonable. They do not over-charge or replace un-necessary parts. Labor rates are excellent and they are simply a pleasure to deal with. Dealt with 3 other big name firms which were very, very disappointing. read more