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Oz Moving & Storage

3.3 (162 reviews)
Closed 9:00 am - 2:00 pm
Updated 2 weeks ago

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Services - Oz Moving & Storage

In-state moving

International moving

Out-of-state moving

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Unpacking

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Recommended Reviews - Oz Moving & Storage

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Mouse droppings
Haneen D.

Let me start off by saying, Ingrid, Israel, and the delivery guys are wonderful. They're friendly and very helpful. The owners and the management however suck. I was with them for 5 years and have never felt so cheated in my life! I received my sofa with mouse droppings under the cushions, my mattress was exposed with the shrink wrap ripped in many spots (mind you, I was told it was shrink wrapped and kept in a "mattress box") and on top of that one of my boxes had a moth family happily chewing away at my clothes! They also had the audacity to offer to dump those items for an extra 300-something dollars!! I eventually got them to take them for no additional charge, but are you kidding me?! Such a nightmare experience. This is a poorly run business and I would never recommend them to anyone. Save your money and go somewhere else.

Cracked and pulled apart speakers

DO NOT USE OZ Crazy everyone! After I posted my experience, I received a call from Oz. They refused to email me after I requested the message in writing. I kid you not, she said, "We were prepared to give you more money because we cannot argue that mistakes happened but now that you have posted on Yelp, 'they' in California have no motivation to give you anything beyond .60 cents for every pound. Damage is already done." I repeated my previous concerns and what the movers said about it being their fault and she said, "they are movers, they will say anything". What!? So, now the problem is the movers are bad at their jobs and cannot be trusted. I asked for at least partial refund of what I paid. We hung up and she never reached out again. I received a check today for .60 cents for every pound. Folks - I received $328.20 for thousands of dollars of damage because I shared my experience on yelp. That is retaliation and it's unethical. I suppose, more than feeling loss, I am disappointed in the lack of integrity and care. Moving is stressful enough - who needs to spend weeks trying to get money to rebuy the stuff that you worked hard to own in the first place? Yuck! Yikes Oz! I am not cashing my check and urge Oz to make a better choice aligned with their owner story on Yelp which focuses on providing good and equitable service. Left a couple of our photos to share the experience. Never have had this level of damage before.

Ryan C.

I really wanted this moving company to be great. They came highly recommended from a friend who used them to move across country twice, so I figured I would give them a shot moving from LA to Nashville. The guy who did the estimate was nice and gave a price a little lower than other quotes I got, so I went with him. He said he estimated a higher box count than we had since it always tends to be higher than you expect come moving day. Well moving day came, and the movers packed up everything, and at the end they said we owed $1500 more than the estimate! I can understand a few hundred more, but $1500 more means you gave a bad estimate! Strike #1. Then when it came time for our stuff to arrive, their estimates were wrong again. The driver called us and said it would come Saturday, then Friday, then Sunday. Well on Sunday afternoon, another local moving company they contracted the job out to called and said they would arrive on Tuesday now. Try spending 4 days with nothing but an air mattress and folding chairs and 2 pets. See how your back feels. Strike #2. When they finally did arrive on Tuesday (hours later than they said they would), we saw the condition of our things...and they were utterly trashed. Most boxes were pretty roughed up and a few were even ripped open with items sticking out! It is such a horrible and gut wrenching feeling seeing your life's possessions treated with such disregard and disrespect. Strike #3. Obviously some items were damaged, including the ones we had them pack! Our big screen tv: smashed. A cherished painting by a local artist: ripped and scuffed. A few wine glasses and picture frames, I can understand. What I don't understand is how they managed to lose an entire wardrobe box full of my clothes! Just vanished into thin air, or so they would have me believe. There were even 2 items that were missing from boxes that arrived. How does that happen?! Strike #4. I filed a claim and received a check for only a fraction of the value of the damaged items. But this was expected since I only purchased the 60 cents per pound insurance. I will say, their claims person was very nice and helpful and they even gave me a little more money than they had to. Probably because they knew how badly they screwed up this move. Do yourself a favor, spend a little more money on a Pod and some local movers. The stress and heartache of dealing with this company is just not worth it. In 11 years of using Yelp, this is only my second review. I am writing this because I felt so compelled to warn fellow movers of the perils of this company.

The outstanding team: Israel, Raul & Oscar
Marcia K.

OZ moved us from NYC to LA. In all aspects it was excellent, however, the LA team was beyond outstanding. Carlos organized the arrival from NY, to a short term storage, to selecting an exceptional delivery team. He understands "Customer Focused", caring, organized and available for any questions. The amazing team of Israel, Oscar and Raul were the finest of any mover we have ever used. They worked together like a symphony and the delivery was under 2 hours. We had one small item broken and Israel showed it to us before we even noticed it and told us how to put in a claim. Thank you for a wonderful experience

Oz is the ABSOLUTE WORST. The have zero pride in what they do and couldn't care less that furniture was trashed by them. I had them store my furniture for 6 months and then deliver from LA to San Francisco. Almost all of my furniture arrived damaged, with 2 lamps, a coffee table, and bar cart completely trashed. They used tape directly on the furniture, pulled items apart and put them back together incorrectly. They lost screws and put my dining table back together with screws missing, which I only discovered when I was going over all my furniture on hands and knees, cleaning the mess they made. They also lost a screw for the media console. At least they told me about this one. But seriously, hiding missing hardware??? The movers gouged the wall in my new apartment. Literally rolled furniture up the stairs. They didn't care at all how they handled the furniture. Oz's response is that I elected the 60 cent per pound of furniture insurance, their responsibility was only $325 for furniture that cost over $5,000. I had to pay a different company to remove all the broken furniture. Oz's level of care amounts to malpractice given that moving and storage is their business. They blame the customer for not buying extra insurance, but the point is that one shouldn't have to buy extra insurance! A client should have a reasonable expectation that their furniture would arrive in the same condition in which it departed. One can understand a few scratches here and there, but literally EVERY piece of furniture they moved arrived with some degree of damage, except for my couch by some miracle. The number of items damaged and/or broken include: Bed, nightstand, dresser, floor lamp, desk lamp, bar cart, media console, coffee table, bookcase, dinning table. This is beyond belief. I don't know how these guys are still in business. I basically paid them thousands of dollars to trash my furniture.

Broken desk
Mellony T.

I hate giving bad reviews but in this case I have to. My furniture and boxes were in storage for about 7 months and when I was ready to have my things transported they came from NY to LA. My desk, buffet table, and most of my boxes arrived destroyed. It was like they threw my things off the truck and packed it back up. I chose Oz because both my mother and brother used them for long distance moves. They both had a great experience with the movers. This was not the case with my things. I then filed a claim and received a measly $200 for items that totaled over $600. Never again.

Broken legs!!!!
Stacy S.

Warning: Do NOT use Oz unless you want to end up with broken furniture/items! It really is hit or miss with this company. I used them twice for moving furtinure and the first time was great, but the second time was awful and disorganized. Worst of all, they completely RUINED my boss' $8,000 sofa!!! I got quotes from 3 different moving companies to move stuff from LA to Portland and Oz came back the most affordable. I guess the saying is true: you get what you pay for. Corey was great and came by to do an initial quote and once we approved it, the movers were at my office the very next day packing everything up. Seemed like everything was going great until the a week and a half later I got calls/emails/VMs from 3 different people from Oz telling me 3 different updates regarding my delivery time. VERY disorganized and I'm being told my delivery will happen between a certain window so I make the arrangements and then I get a call from someone else telling me something different.... RED FLAGS going up at this` point.. Fast forward, everything is delivered and all of a sudden my boss is emailing me photos of his very expensive $8,000 sofa completely destroyed. All of the legs are crushed from the move (see attached photos). So extremely disappointed...... Oz takes NO responsibility for this. Allison, the claims manager could care less. All she tells me to do is fill out a claims form and email it to her. I asked her to confirm receipt of it, but never does until I email her 3x to follow up. I called her for an update, no answer. Last week, I get a letter in the mail with a check for $250 even though they say that they are only obligated to pay me $90.00 based on the insurance liability which is a humorous 60cents/per pound. The $250 amount they say is "in the spirit of good." Are you serious? You just ruined an $8,000 piece of furntiure we entrusted to you guys (repairs cost $2,000) and I'm given a $250 check. Not to mentioned, we PAID you guys $1,126 for the move. How is that fair?? DO NOT TRUST THIS COMPANY WITH YOUR BELONGINGS!!

Uninstalling headboard.

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4 years ago

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Nancy Z.

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3 years ago

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Nancy Z.

Thanks Marcia!! We very much appreciate your kind words!

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3 years ago

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3 years ago

Just got ran off the road by one your trucks. Easiest way to never pick a company is a bad driver being horrible moving billboard.

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6 years ago

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Thank you Brad! We are so happy to hear!

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4 years ago

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8 years ago

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Aviana O.

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4 years ago

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6 years ago

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7 years ago

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Brandon D.

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3 years ago

They couldn't move my couch and broke my bed...I am so disappointed they are a scam show

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3 years ago

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7 years ago

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5 years ago

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Nancy Z.

Thank you so much!

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9 years ago

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8 years ago

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Thanks Samantha! We appreciate your kind words!

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8 years ago

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4 years ago

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7 years ago

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Review Highlights - Oz Moving & Storage

Carlos organized the arrival from NY, to a short term storage, to selecting an exceptional delivery team.

Mentioned in 10 reviews

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Oz Moving & Storage - movers - Updated May 2026

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