Everything was great. He comes out looking wonderful he would shake really bad but after the first…read moretime he doesn't. He actually likes it there the service is always great

TERRIBLE!! I…read morescheduled a grooming appointment for my dog and was originally quoted $55. There were communication issues from the start. I was first told to come in on Friday, then later told the appointment was actually for Saturday. On the day of the appointment, no one showed up and I received no communication. I even sent a message that morning asking whether I should bring my dog at a different time and never received a response. After waiting most of the day, I finally reached out expressing my disappointment. Several hours later, I received an apology stating that I had been left off the schedule and that the groomer had experienced a migraine that morning. While I understand emergencies happen, a simple text or call would have prevented a lot of frustration. To make up for the inconvenience, I was initially offered $20 off a service that I was told normally costs $70, bringing the total to $50. However, I reminded them that I had originally been quoted $55, which would make the discounted price $35. After I pointed this out, I never received a response. Everyone makes mistakes, but the lack of communication, scheduling confusion, no-show appointment, and failure to follow up afterward left me with a very disappointing experience. Definitely DO NOT recommend.

This store has almost everything you could possibly need for your pets (for me-our dog) very clean…read morestore! Great location with lots of parking and while customer service has seriously declined these days, there was a very helpful young man on the floor, went out of his way to find an item I was looking for and I totally appreciate that! Highly recommend!

The worst customer service I've ever experienced. When I asked for help, the staff seemed annoyed…read moreand bothered by the request. Eventually, they said someone would assist me, but after waiting over 7 minutes with no help, I decided to leave. The store itself could also use improvement -- the smell and overall organization inside were unpleasant and gave a poor impression. Staff training and better attention to the customer experience would go a long way in improving the overall atmosphere and service.

It is nice to have a local pet store to stop in a grab some items. Small enough to get what you…read moreneed, not overwhelming like the larger stores. Staff is very friendly and helpful. As a dog owner, is the full bath bar they have available. Buster loves to come in for a bath and cleaning. Reasonable price and they have all the extras you may need: soap, towels, blow dryer. Easy location to access. Happy Hound, Happy Life!

For the Self dog wash. I don't recommend…read more $20 for water extremely low water pressure. the soap is dispensed through the water hose so it's watered down. the air dryer also low, doesn't even dry your dog Very disappointed

Took my dog to get groomed, got the basic bath & brush service that includes shampoo, blow dry,…read morebrush, nail trim, ear cleaning, anal gland expression, paw & sanitary trim. When we picked her up, her fur was clean but her rear still smelled. I called them and they said they "forgot" to express her glands. How do you forget a service that's included in what we're paying for? If I didn't call back we would've paid for the whole package without getting the FULL service. They were nice enough to take her back and fix it right away but if you take your pet here to get groomed make sure you double check everything before you pay.

I was always pleased with the Drs and staff. This policy is the problem. I have since followed…read moreone of my girls vets to her new location because I like this vet and they were familiar with my babies so it was a win win for us. Now to resolve this ridiculous issue and all will be well

Great staff! Very knowledgeable…read more When my son has fallen asleep in the car, they have brought the dog food out to my car, best customer service! Local, family owned- can't get any better. I will be a customer for life.

I love this store. The owner is very helpful and knowledgeable. He helped me pick out a new food…read moretopper (which my girl loves so I came back to stock up), a new harness (told me to bring back if it doesn't fit (it fits) and sold me some foot balm for my girls dry foot pads. He sells a good variety of high quality food (Badlands Ranch, Dr Marty and more). I feel good spending my $ here because I'm supporting a local business. New toy for Pearl today, too.

Horrible customer service and an extremely disappointing overall experience. I will not be…read morereturning to this store. I signed up as a first-time customer specifically because of the advertised 20% off promotion for vaccine clinic services. I was told the coupon would be emailed to me after booking, but I never received anything. I checked my inbox, spam folder, and junk mail multiple times with no success. When I arrived for the appointment and mentioned the missing coupon, the veterinary technician advised me that customer service at the front would be able to assist me with applying the discount. However, upon checkout, I was told there was nothing they could do without the coupon code. The store manager, Jacob, was then called over and was equally unhelpful. Instead of resolving the issue, I was simply told to call another phone number myself. The only reason I chose this clinic was because of the advertised promotion, which ultimately was never honored. To make matters worse, the pricing was outrageously high. I was charged $43 for a rabies vaccine and $56 for Bordetella, while my regular veterinarian charges approximately $20 for each. Had I known the promotion would not be honored and the customer service would be this poor, I would have gone to my regular vet instead. This entire experience felt misleading, unprofessional, and poorly handled from start to finish. Management, especially the general manager, would benefit greatly from customer service training.

Yikes 10 years ago I didn't play when it came to my cats and getting their items lol. Hopped back…read moreon here to leave an updated and positive review because I had great customer service when checking out today and definitely wanted to come back on here to highlight this and to give the staff a shoutout. Before I go into that, for context I don't shop here often, partially because I had such a bad experience / frustrating experience years ago and also because there are closer pet stores to my home so logistically it's a bit out of the way. However, today I was in the area, needed to kill 10 minutes and had a small list. I came in and was able to find everything on my list without issue. The store was well stocked and they had some promising deals and the prices on some items were pretty reasonable. My kudos and A+ service today came from Hector working the front register. My interaction with him made me come back to leave an updated positive rating. It was a simple interaction but Hector was so pleasant and kind that it made my shopping experience really nice. He was kind throughout our exchange and he didn't mind me leaving my heavier items in the cart and he scanned them from the cart with ease. Again, it was a simple interaction but a really nice one. Worth coming back to give him a kudos and credit for turning around my experience from years ago. While this petco won't be on my regular rotation (due to location / distance) I would definitely come back again now in the future if I found myself on this side of town and look forward to supporting their business when I can. Thanks for a nice turn around!

Took us a minute to understand the layout of the shop: most of the fish are in rooms down the hall…read more Don't be fooled by the entrance! I have never been in a fish store before that had every single tank kept with substrate and plants (freshwater) as you would keep them at home. Every tank looked wonderful. We don't have saltwater, only fresh- but their salt water tanks were wonderful, too. Dylan was really helpful. We had stopped by driving back from Cambria to LA and picked up two female electric blue rams. They had been quarantined in the shop already for 3 weeks and looked great. We got those, some Java moss, some feeder snails for our Congo puffer and some frozen bloodworms. A really great store- probably the best one we've been to outside of LA, and ranking at the top of any we've visited in SoCal.

We had an outstanding experience at Bermuda Aquatics thanks to Dylan! As complete beginners setting…read moreup our first 13-gallon nano reef tank, we had a lot of questions, and Dylan took the time to walk us through everything with incredible patience, knowledge, and honesty. He helped us choose the perfect cleanup crew and guided us in finding our beautiful bonded pair of mocha clownfish. It was obvious he genuinely cared about making sure we were set up for success rather than just making a sale. His passion for the hobby and willingness to share his expertise made the entire experience enjoyable and gave us the confidence to get started the right way. If you're new to saltwater aquariums or even an experienced reefer, we highly recommend asking for Dylan. We'll definitely be back for future additions to our reef tank. Thank you for making our first reef tank experience such a great one!

GETTING HERE:…read more Located in the old Toys R Us off Johnson in Ventura. (Across from where Mission Church --RIP Century 16-- is now) MOOD: Looking forward to checking this out! Let's shop. REVIEW: This was a good time and I can't wait to go back. I didn't have anything specific in mind for this first visit, but I can always find myself a new Yeti or something of that nature. They carry so much and it's a huge footprint inside. The service was nice and much appreciated! I came in after July 4th and was looking to see if they had any items on sale. I found a couple of America 250 shirts and was pleased. When I was at the register the employee they were only on sale for a "Flash Sale" for the holiday and were back to full price (which didn't reflect the prices on the posted signs near the clothing.) Alas. When she rang them up they were still on sale. So, we got them! #Winning! Thanks!

Service was excellent. No issues will be returning soon!…read moreAmazing! Service was excellent. No issues will be returning soon! Amazing!

I wanted a grooming location where my dogs were not caged and the groomer really loved animals and…read moretheir vocation. For the past couple of years, Meaghan, at Petropolis, has groomed my female chocolate lab. My girl is always treated well and pampered. She loves Meaghan and Meaghan loves her. The entire staff at Petropolis are friendly, knowledgeable, and engaging. I would highly recommend Petropolis for your dogs and cats.

I've been coming here for YEARS! It's my favorite local pet store in Camarillo, the owner and all…read moreof the employees are incredibly friendly. My pups love the special events! It's wonderful having this little pet store in our town.

I can't say enough good things about this place. They are just simply amazing. My dog Sprague LOVES…read morecoming here and everyone working loves to see him coming and is so welcoming. They really understand dogs and pay close attention to each fur baby that is in their care. They are super friendly and communicative.

My brother has been taking their dog here for the past few years every now & then. They offer…read moredaycare for 1/2 days, full days, overnights & extended days. Their dog seems happy when he's picked up. The employees seemed nice when I went with, to go pick up their dog. They have dog food/treats & more for purchase... Just don't be late to pick up your dog. Otherwise they close the gates to get in & you'll have to pay extra.