I just love(d) Birds and B's, nothing but positivity and delight when visiting there…read more
10 years ago I adopted a double yellow, headed Amazon. She is the light of our lives, and Kim at Birds And B's has taken care of her since the day we brought her home. She offered sincere care, concern and incredible knowledge about the Amazon Parrot. Echo is now 10 years old, and as I do, every month or two, went to retrieve my supplies, that were needed for her. To my surprise, the business had been sold. Not a problem as I introduced myself to the new owner, and carried on with my purchases. I have to say, I have continued to shop here, as the quality of merchandise had always been the same, and I expected nothing less. I was wrong, unfortunately, and I've decided to take my business elsewhere, at this point. This was not an easy decision as I love the "Mom and Pop" vibe, and I'm MORE than happy to keep these types of businesses alive, and support them, in my hometown of Ventura. I tried my best, with the new owner, even had Echo groomed there two times, even though I never felt like a valued customer. In fact, I felt like she didn't even like me, which is crazy. I would come in, say hi with a smile, and was treated with just a stare. 7 out of 7 times, I would stand in line for SEVERAL and i mean 10's of minutes, while she talked with ONE person. Did not know who that person was, It seemed, she would make up conversations just to not engage with me. I would always buy toys, food, even want to ask about new products, but she was completely uninterested. I consistently gave her the benefit of the doubt, but finally realized it wasn't me and there was nothing I could do about it. The last visit I made, I walked in, and surprisingly saw a familiar face, an old employee that had worked there prior, to the new owner. It was literally the best visit I had had, and I made that my last as I saw the attention that the old employee gave immediately, and knew then, i would not be returning. I gave it one last attempt, and I called in for a grooming appointment; early by my standards, which surprised me because I had JUST been in there, but realized I don't think her nails were even addressed [trimmed] on that final grooming. That was the final straw. Wish me luck, as I know the care for exotic birds are limited, locally, when it comes to GOOD care, but I just won't take the chance anymore. Simply said;
I DO NOT RECOMMEND THIS PLACE AT ALL. As you can see, i PREVIOUSLY, HIGHLY recommended it
I'm being very nice by giving that extra star, as I don't want my review to be questioned at all. This is 100% fact and I have given her more than ample opportunity, even questioning myself
Ugh, so excited to MOVE ON