Service got worst and worst! I should have listened to the previous reviews! As soon as the whole family was seated and given the menu our waiter was in a hurry to leave no hi's nor hello's. Then the long wait! After 24 minutes of starting at the four empty tables beside us he came back not to take our order or what we want for drinks but to say that he can't find anybody to help us. Just be aware and read other reviews! This is Texas, there's tons of better steakhouses out there that deserves your $$$! read more

the worst meat that I have tried to eat, I hope not to get sick from my stomach, rare meat with bad quality. read more

Outback Steakhouse - the worst meat that I have tried to eat, I hope not to get sick from my stomach - Steakhouses Near Me - Katy, Texas

Ok so I'm pretty picky about where to and who to spend my money with. Let me start with why the 3 stars verses 5 stars. The walkway to the restrooms are greasy. That has been consistent for a year that I know of. That knocks a star out. Then there is service. When the owner is there that place runs like a fine oiled engine. When she is not there it runs poorly. Inattentive servers, cold food, greasy greasy and almost burnt blooming onions.....it's simply a different and disappointing restaurant. But I will say when the owner is on site,,,,,it's the best most reliable place in Katy! They def have the best burgers ever. CLEAN THE TABLES!!!!! Fire your lazy slackers! I DO NOT leave tips when for bad service. TIPS ARE EARNED NOT JUST BECAUSE YOU PUT A TIP LINE. I DEF encourage customers to STOP OVER TIPPING! OR TIPPING AT ALL WHEN SERVICE IS BELOW PAR! read more

When there last night with my girlfriend, waiting time was ok but we both order the same steak,(Victoria filet ) mine was medium well and her was medium rare , her was 2 inch tick and mine was 1 inch tick ? I guess they squeeze it to go faster, than after we got are food the waiter disappeared till the and of ours meal, I have to ask someone else to get a refill on my coke , and when I was doing my review he came twice for the check ( reappear) overall was good read more

Outback Steakhouse - Steakhouses Near Me - Katy, Texas

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Very nice inside especially compared to all other Outback's we have been to. She got a delicious ribeye while I order a really good chicken and shrimp pasta. One minor mistake but they went above and beyond to remedy the situation. We will be back. read more

Outback Steakhouse - Steakhouses Near Me - Katy, Texas

A group of 4 of us recently went out for Saturday night dinner. We were looking for a short drive, decent steak, casual atmosphere, so Outback seemed like the logical choice. My daughter and I both ordered the same steak - a small filet. Hers medium rare, mine medium. We ordered appetizers and salads. Service was great. Then, the steaks arrived. My daughter's looked perfect, but mine was wider and half the thickness - obviously not a filet. I pointed that out and was told it was a filet, but "shrank" during cooking. I said I didn't believe it was a filet. They took it back. I waited an additional 20 minutes while everyone else ate their food. They brought out another steak, slightly thicker, but still obviously not a filet. I was hungry, so I stopped asking about it. While it was delicious, it was not what I ordered and payed for. I'll really have to think twice before I go back and roll the dice again. read more

These steaks are not worth anything! Me and my grandmom went here for an early dinner and ordered cheese fries, tortilla soup ,and a 10 ounce ribeye. The cheese fries were just OK because they were greasy. The tortilla soup tasted horrible. Both of our ribeyes were Paperthin had no flavor and the texture was very tough. I ordered my steak medium and it came out well done. We told the manager and he gave us our cheese fries free. read more

Outback Steakhouse - As you can see this is very thin and nothing like the ad in the menu! - Steakhouses Near Me - Katy, Texas

Not sure where to start. The service was not great. We had to keep looking for our waitress. My wife ordered a steak and I ordered a hamburger medium rare. When the food came out I immediately cut my hamburger in half because it looked overdone. I found that my hamburger was cooked welldone. When the waitress came by I showed her and told her that I asked for medium rare. She looked at it and said "okay"? I had to tell her that this was not medium rare. She apologized but before she left I asked her to bring my wife steak sauce. Needless to say we didn't see her until she brought back my hamburger and we had to ask again for the steak sauce. My hamburger looked like they used that very cheap bun from Kroger or what you would get on a $1 hamburger from McDonald's. The meat was about 1/4 inch thick and tasked over seasoned. I ate half of it before I just had to stop. it was that bad. When she came back I pretty much told her it was not good and It was salty. She apologized again but that was about it. She told me that because I ordered the 100% grass fed meat it was had to cook... k then why is it on your menu if your cooks can't cook it?? Anyways While all this was happening a family across from us was not fairing any better with the father feeling ignored and was up walking around trying to grab someone. His daughter had to send her steak back and by the time it came out the rest of the family had already eaten-it had been that long. Our bill $60 bucks. $12 for that $2 hamburger I received. To be fair my wife did get a steak that tasted good. We also ordered the crab cake appetizer but it was not the best. Tasted a bit undercooked. We have had much better elsewhere. Pretty much a bad experience. I only write reviews if I have a really good or really bad experience. This was the latter unfortunately. read more

Outback Steakhouse - This is a $12 burger from outback ... advice: just don't waste your money here. - Steakhouses Near Me - Katy, Texas

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I have always loved outback for their food and atmosphere but lately the service is just too inconsistent. We went Friday night had wonderful service and a very pleasant experience. Our son wanted to go tonight we went and the service was horrible. Suns dinner salad was brought out first then we had to ask for my husband's dinner salad and soup a while later because it never came. Server did not check up on us. Our water glasses were never refilled so my son had to drink my water. They were out of Pinot grigio again. I lost for a recommendation for a substitute and didn't much input or suggestions. read more

My family and I came to eat tonight to celebrate a family member's birthday. The wait was reasonable for it being a Friday and us being a party of 6. We were sat down and our waitress, Haylee, came to take our drink orders, appetizer, etc. The food was great but our waitress wasn't attentive. She never came to check on us during our meal, only to deliver the check. When it was time to pay, my family put our 4 gift cards of $25 each and a $10 off card. Our total should have gone down by $110 of a $124 bill. We first realized that we were charged for a macaroni that never arrived and although it was $1.99 we didn't want to pay for something we never received. When we told our waitress, she took care of the matter but came back with a comment telling me that "it was only $1.99" and walked away. This issue aside, the bill came out to $122 and with our gift cards the total should have gone down by $110. Instead of our final bill being $12 it came out to be $37. Immediately we realized something was wrong and called someone other than our waitress, because she was missing yet again, to get the manager on site tonight for us. The manager then came to our table, we explained the situation and she took our check and talked to our waitress. They disappeared for about 10 minutes while we waited to come to some sort of resolution. Then the manager comes up, shows us how only 4 of the 5 gift cards that we GAVE the waitress we run to pay the bill. She said that they dug through the trash for the gift cards and only came back with 3 out of 5 to show us. We then continued to tell her that we GAVE 5 gift cards and not 4. She said she would talk to her supervisor and see what she could do. Then we waited another 30 minutes for yet another resolution. The manager then made a snarky comment saying that she believed us NOW, basically claiming that we were full of bull**** and just wanted us out. Needless to say, we were not happy with our experience and will not be returning to this location. Our waitress was not attentive to the table and management was not professional at all. read more

My experience was amazing the pasta with steak and shrimp was excellent and the waitress super nice

This place in my opinion is wayyyy over rated. I actually waited 2 hours to be seated a few Saturdays ago. (only because my teen aged niece insisted on having dinner here) Thank goodness I was slamming drinks while I waited. Once we were finally seated my chicken & steak was mediocre at best. The house salad was wilted & the fries were heavily greased. Next time I'll pass, thx! read more

Had lunch here and they took a very long time to greet me. In fact no one was greeted for 5 minutes. Had to sit at the bar and two employees passed me without providing me with a menu. It's very slow inside. Not sure what the wait was. Had to call outback and ask for a menu read more

BAD EXPERIENCE, We attempted to order over the phone today (4/26) service over the phone was HORRIBLE. Initial phone answer states it is closed. When we spoke to representative. They were rude and stated they knew about the problem and have been having it for months. Representative then placed our call on hold and when she returned she was very condescending and seemed upset that we did not know their menu especially when we asked for information regarding availably of certain foods that we usually get as we are very regular customers. We know usually at other locations Outback is very good, however this location (24600 Katy Freeway Katy TX 77449) was very rude. read more

My husband and I came here for a late dinner on Friday night to leave very dissatisfied. The service was terrible and food was awful!! The ONLY thing that was good was the blooming Onion.. we usually love outback and have never had an experience like this at one of there establishments. We will never visit this location again!! read more

We were seat the waiter told us they had no bread so he was cooking it. We order salads with our meals that were brought out with out meals. At this point we still never recieve our bread the table across from us recieve 4 loafs by same waiter. Our drinks stay empty. The service was very poor will never go back read more

If there was a lower rating than one star this restaurant would get it. This is not about flaming a restaurant as I gave this location multiple chances to get things corrected. The restaurant proprietor was extremely nice but, seems unaware of significant quality control issues reoccurring in this restaurant. From the top of the list: * Food Quality - everything with few exceptions are overlooked and over-seasoned. I ordered the filet (med) and grilled lobster tail and both came out charred. When the plate was placed before me, the kitchen runner apologized for the burnt lobster and said another was being cooked right away. Why place burnt food in front of me to begin with? The filet that was ordered medium was so overcooked that I could not get my fork into the meat. I asked to speak with the proprietor as she was very concerned and friendly when my last curbside order came home burnt to a crisp with spoiled mashed potatoes. Instead, another manager came out claiming to be this proprietor and should little concern but did replace the meal with one cooked properly. * Customer Service - waiters here are hit and miss meaning they get some things right and are completely oblivious to others. This indicates a training problem to me. Trying to get your glass refilled is a monumental effort at best. One of the biggest mistakes I see is with many tables open in each section, the waiters wait until they can bring out bread, salad, and/or drinks before checking on other tables. This is acceptable if the restaurant is busy or there is a large party sitting in that section. Waiting over 30 minutes to get water, tea, or cocktails refilled is unacceptable. Other than the proprietor, there is a lack of customer concern in almost all areas of service including management on duty. The host personal are very friendly and prompt along with the bar. Everyone else is just going through the motions and not very concerned with service. This is a general statement and does not apply to all. We have had good service and a enjoyable experience in multiple times at this location but, something has significantly changed and quality across the board has dropped a great deal to unacceptable levels. Cleanliness - since I cannot see the kitchen, I can only judge by what is in the service area. Food on the floor, tables not bussed, restrooms that need attention, all speak to sanitation problems in my experience. Having received an order with spoiled mashed potatoes is another warning sign that there are significant sanitation issues in this establishment. I do find areas in this restaurant that are up to most people's standards such as the bar. Every cocktail ordered is well made and quite good. I have never had a cocktail not made correctly or mixed in the right proportions. I have encountered waiters that were on the ball and did a good job just far and few between. read more

My wife and I come here quite a bit and sit at the bar. Tonight we came ordered coconut shrimp which was good. My wife ordered filet and lobster and I ordered Parmesan crusted chicken. My wife's came with two sides she ordered a salad and a sweet potato. Mine came with one side but I ordered a salad as well. We never got our salads when the food came out it was luke warm at best and the sweet potato was small and over cooked. We were asked if they could box our salads up hello if we wanted it to go we would have ordered to go. Then asked if we wanted anything else as far as sides well if we wanted anything other than what we ordered we would have ordered it. High hopes as we like coming here but maybe it's a bad idea to come when it's not busy. We won't be back for awhile. To be fair the bartender said I will comp the salads well hello we didn't get it so we certainly there was nothing to comp we never got them. In reality she comped us 2 ice teas. My wife's came with two sides so she only got one and it was burnt. A manager should have come over but we never heard from one. Maybe would should stick with Salt Grass. read more

SUPER slow service, and our servers uniform was very dirty and sloppy, it made eating here super unpleasant. As for the food I ordered a filet.. medium rare and instead of a warm red center it was pink, and SUPER seasoned that made my experience here regrettable. My girlfriend says you guys did "ok". read more

Not equipped for coronavirus takeout, definitely NOT worth the money you will pay!!! One person to deliver to 20 cars - food was cold by the time they delivered to our car. Even worse - after driving home we realized one order was entirely incorrect, condiments for the potato were scarce, and we had to heat everything back up in the oven. First time in over 20 years I've ever posted a bad review. read more

Service is terrible, hostess was rude. We walked out 20 minutes after being seated because nobody even bothered to take our drink order. They weren't even busy so not sure what the problem is but we won't be back. read more

Was here on vacation and had the most amazing meal! From the minute we walked in the door we were greeted and taken right to a table. Our server was amazing she not only recommended wonderful cocktails but we never had to wait on anything! Our steaks were cooked perfectly and everything was delicious. We even had the manager Michelle stop by our table to check on us. I always think that such a nice touch when you're out for a special dinner that the manager comes by. Will definitely be back here the next time we're in Texas! read more

Don't know what happened to this place - it used to be better in all respects - food, ambience, crowd, Etc. Now the food is plain to horrible - the blooming onion is not the same, the chicken fried chicken was terrible too. The Host seems like she is attending a funeral. I am not coming back ever! read more

Outback hosted our business networking group cocktail and did a phenomenal job. We must have tried over a dozen different menu items--all delicious and the meats prepared just right. Our server, Amber, was amazing. She stayed on top of us the whole evening and took good care of our huge group. This was my first time visiting this location and I will be coming back for sure. read more

Used to frequent the establishment with family, friends, for lunch/dinner. Management & service/food used to be excellent. Then had some bad experiences. Tried it again and even worse including the food clearly over-salted/overcooked. Underage staff (neighbors daughter) and friends drinking at table while working. We were having to go to bar for water. Waiter left us and other table never came back. We were then told about 20 min later he had left for night. We left with other table. Tried again, even called ahead. Place was pretty dead and the host just walked away from us and others waiting and never came back. People in front of us left and so did we. Have been told similar stories by other neighbors that live in area. Shame, Outback used to be a place we would go to with family and friends. read more

Celebrating my niece's birthday dinner with family members. The wait service started out a little slow but picked up soon thereafter. I personally thought the baked potato should have a little salt baked on to the skin because it was just a little bland but the steaks were good, the tortilla soup was good and the bloomin onion was great. Overall we left feeling satisfied with food and service. read more

My family came through Katy last week coming home from a cruise. We decided to stop at Outback and were so glad we did. This was by far the best Outback we have eaten at in a long time. Our food was hot and cooked just right. The entire staff was so friendly and the restaurant very clean.We. twill be stopping back by on our next trip to Galveston thanks read more

Went her for a birthday lunch with my family for my little cousin's birthday on a Sunday afternoon. This was my first time ever going to Outback but I have heard good things about it. Our party was pretty big so I'll allow that to be the reason for the not so great service. The waitress did express she hadn't served a table so large before but she did have backup to help with our large and hungry family lol. So, four dollar cocktails of course I'll have one. I ordered the Aussie rum punch which was pretty delicious and the bartender was not shy with the alcohol. The drink is served in a cute mason jar, and after two I was feeling really nice ;).. and I'm no light weight! We ordered hot wings and blooming onions for appetizers. The wings we got in mild and were very good, only problem we didn't order enough because everyone was grabbing them up. Knowing that Outback is famous for there blooming onion I was excited to try one however, it was a bit overcooked for me. It wasn't golden brown but more dark brown, like the grease wasn't so fresh. For my meal I had the porterhouse pork chop with loaded mashed potatoes and a salad. I throughly enjoyed my meal and look forward to finishing my pork chop for lunch tomorrow. I'll definitely be coming back. read more

Outback Steakhouse - Porter house pork chop and loaded mashed potatoes ! (I couldn't resist before I took the picture lol) - Steakhouses Near Me - Katy, Texas

I've always been an Outback fan. The food is still as good as I remembered, but the service was awful! Our waitress had an attitude and it took over an hour just to get our appetizer. Refills on drinks were only done by request as well. read more

This food joint steakhouse has an excellent service. We were greeted by a very friendly hostess with an amazing smile. Our server was very helpful too. The only thing I'm disappointed is the food quality of what you paying for it. read more

My friend and I are fans of Outback but we both were very disappointed by this new Katy location. When we arrived in the middle of a Tuesday afternoon the restaurant was not busy at all but we had to wait about 10 minutes for the hostess to seat us and then had to wait another 15 minutes for a waitress to finally come and take our orders. At this location, all of our drinks were served as "tall" and all the drinks tasted awful: rum punch was way too sweet, margarita mix was overpowering, and the regular mint mojito was undrinkable. I sent back more than I drank. They removed them from the bill but still, a disappointment. The drinks at other locations are good and come in the proper glass. As for food, another disaster. The sirloin and coconut shrimp combo was so overdone that the steak shrank to a laughable size and the coconut shrimp was hard and dry. We have no plans to return to this one. We wish they'd left the Westgreen location open as it was always delicious and the service was great. read more

Food was forgettable. I got the ribeye and my wife got the filet. Both were tough as rubber. Bloomin Onion was tasty though. Watch out, those fried onions will cause an emergency run to the toilet. read more

Three groups of ppl came after us were seated. There was no explains about why. It's not even busy. Worst experience ever!!!!!

We usually enjoy the Outback Steakhouse. Last night we came to eat, and they were very busy. We waited and were seated in a reasonable length of time. I noticed our table had not been properly bussed, but I figured, 'ok, they're very busy'. Our waiter was very obsequious, too much so. He was also very slow. We only ordered water to drink; it took nearly 10 minutes to bring it and take our orders. My husband ordered a salad, which took an additional 15 to 20 minutes to arrive - and the bowl did not seem clean. After another 15 to 20 minutes our steaks arrived. They did not resemble the photo in the menu at all, and the garlic shrimp that topped them were dreadful. Don't go here if you'd like a nice, clean place with good food. read more

Outback is pretty good. The music at this particular location is way too loud and the TVs at the bar are on talk shows with no subtitles.

Great place! Food = Excellent. But the best part of the experience was GiGi. Definitely will return.

We had a wonderful experience! The server, Alexandra, was wonderful! The food was great and everyone was so nice. We never had an empty drink and we were very well taken care of. read more

We used to request Outback previous to the relocation. The service at the time was beginning to get bad. It's been a long time so we decided to try it again. Man what a mistake!!! We were sat pretty quick and greeted quickly as well. After that it was bad!!! We order and waited 32 minutes. Two of the steaks came out over cooked and my kids were not willing to wait for a recook. We order loaded potatoes and the definition of loaded here is enough for one bite! The Manager never checked on us and the server rarely did as well. I'm sorry but pretty sure I won't come back again. Stick with Longhorn or Texas Roadhouse. read more

I don't recommend it for lunch. Service is slow. On several occasions it took almost 1hr just to get our food and there was only 3 tables occupied in the whole restaurant. Urgggh read more

Just very bad management and service AGAIN.- Like the old one. New waiter untrained, FORGOT my salad...FORGOT 2nd order of endless shrimp - FORGOT to discount for the coupon - FORGOT to use Dine Rewards, FORGOT water, FORGOT to refill tea glass, etc. The only thing he remembered was the overcharged bill. Management FORGOT to check on our table. The wife could not eat but 2 bites of her undercooked crabcakes but the waiter FORGOT to ask how the food was or why didn't she eat her dinner. It was a slow weekday afternoon (Th) and the mgr was chatting at the bar the entire 45 minutes. Our last trip about 6 months ago was the same - not just bad - Pitiful............ read more