Before I being to go into full detail about the entire issue and why I am so upset, I would like to preface this situation.
I was a patron at our bar, when I had noticed that someone had puked on the floor at the south end of the pool table. I had informed a bar tender of the issue and continued with my night. As the night progressed I continued to talk with friends and see other people inform security and bar tenders of the issue. And after almost an hour, no progress had been made. At this point, I decided to tweet about the issues that had occurred, I had tweeted three times about the issues tagging the bar so that they would understand the volume of the issues.
It was at this point where I am watching friends play pool and I hear a incident about twitter break out at a table near me. I look over and I see one young man and two girls being confronted by a security guard and "manager" of the bar discussing the tweet. I hear the discussion begin by the manager saying that the guy had done something wrong by passive aggressively tweeting about the bar. I then take interest and begin to listen in on the conversation more.
The security officer, LARRY, claims that he was never informed of the situation, yet I had seen this man talk to him about it. Larry is then lying to his manager to save his own job when he had told a bar tender that it was "not his job" to clean up the mess. When the man shows the manager his tweet the manager gets infuriated that he was wrong when he confronted him and tells him that they need to take it outside. The man in a calm tone says "no, I'm fine discussing the issue here."
The manager, whose name is JASON, claims that they were too busy to clean up the puke (even though the entire wall of windows of the bar was completely empty). And that this man had handled it in a poor way. I believe that they figured it out. But where I am furious about is the fact that instead of just cleaning up the disgusting health issue, the manager, JASON, decides to confront the patron about the issue in the middle of it.
Twitter is a platform for free speech and instead of handling the issue like many companies do on twitter, but direct messaging the person to help try and resolve the issue, they decided to look at the picture and confront this person right then and there. If the patron had not been so calm about the situation I am sure the manager, JASON, would have tried to escalate the issue.
I have put the manager and security officers names in caps, multiple times because I believe that they were in the wrong by harassing and trying to assault this patron instead of just resolving the issue. If I were running this establishment they would not be employed at this point in time. Not just for their negligence to health but for the lack of professionalism. I genuinely hope that this helps the owners or GM understand the situation and how awful LARRY (the security officer) and JASON (the weekend manager) handled the situation.
I hope that the patron and his friends are treated to better service if they ever decide to return because I know for a fact, I will never visit this place again and strongly urge other people not to. read more