My initial arrival had a slight hiccup; the facility was unexpectedly closed due to the manager…read morehaving an emergency and having to leave before I arrived from out of state. I spoke with customer service, and we discussed a refund. However, things took a positive turn when I received a call from Sally. After hearing about my situation, she offered to close her location to drive the hour to the facility I was at and get me signed in so that I wouldn't have to stress about finding a new storage facility at the last minute! I'm so glad I waited!! Sally went above and beyond. She took the time to not only get me set up quickly and efficiently but also brought us extra water bottles to make sure we stayed cool and hydrated in the midday Florida heat. Her willingness to go the extra mile truly saved the day and made a potentially difficult situation into a very positive one. I would recommend to other!

The girls (Ashley Sally) are always helpful with any questions or concerns that I have. They are…read morevery professional and treat their customers with respect. I would not change my storage unit location for nothing. Keep up the GREAT customer service.

Got a good deal on a 10x15 storage unit for only 40 bucks a month + 20 for insurance. The only…read morething keeping this from a 5 star are two things. First, it only has 1 entrance. Already happened twice where you had vehicles on both sides trying to enter and leave at the same time. So can cause a inconvenience if you're in a hurry. Second thing that is likely just needing to be looked at, is the exit connection signal from the app. I can never get the app to connect to the exit control BUT if I get close to the gate, it connects to the enter connection again allowing me to open the gate to leave with the enter option. Hopefully this gets looked into at least and fixed.

Great Experience and Easy to use Mobile App and friendly Customer Service. I use Public Storage for…read moreBusiness Purposes and find their pricing is most competitive.

The facility is nice and clean and appears to be secure. Our bad experience was due to being…read moreripped off. They charge you an extra $20 per month for access to electricity. We agreed to this so we could keep RV battery charged up. Well, when I returned on the next trip the battery was dead, the AC power outlet had never worked. We informed Jill of the issue and she wouldn't listen to a word and would not refund the electricity charges we paid. They charged us, didn't deliver, and stole our money. Jill was the MOST unprofessional person I've had the displeasure to deal with. It's all about the money, not good customer service. Todd L.

Very well run, efficient, and good use of technology to help customers access their units 24/7…read more Arrived before business hours at the Ocala location, but was able to check-in by using the kiosk provided, at which you can contact a live person. After that we had our code and could come and go as needed/desired. The electric provided is reliable 15 amp to keep the batteries charged and the refrigerator going. This is the BEST RV storage company we have encountered.

I had a great experience with Public Storage. The staff was very friendly and helpful, I would…read moredefinitely recommend If you need storage!

Nice and clean facility. Very easy process to complete your online reservation. The online access…read moreis easy to navigate. Really please with choosing this storage facility.

After an apartment fire, we needed immediate storage. We were immediately able to rent a unit,…read morewith the office staff, and Manager, Tally, being very helpful with our needs. Due to costs of extended stay hotels, and the length of time (4-5 months) before we could possibly move back, family in Texas asked us to move in with them, thus we needed to get a PODS and Tally was very helpful with assisting PODS delivery and pick up as we had to move quickly. Comparatively, I don't know rental prices, yet we were very pleased with a reasonable rate, plus the added assistance of Tally and her staff regarding the logistics of the PODS, etc. We recommend them as our unit was clean and no issues with pests or otherwise. These are outside entrance storage units, thus not climate controlled, inside entrance; meanwhile, that would be a decision one would have to make depending on each's circumstances. For ours, it served its purpose, with Tally and staff being friendly and helpful throughout our ever-changing ordeal. Thanks!

This storage unit is by far the worst I've had to ever deal with in my life, the customer service…read morethere sucks, the staff is as helpful as a block of cement tied to your leg as you're trying to swim. There's a rat infestation in the whole property and for what it seems like they haven't put any effort into getting this under control whatsoever (that is not comforting knowing that anything you put in their storage units is subject to damage from these creatures so don't think about storing any prized possessions in there). If you care about the things you want to store at a storage place then I would highly recommend not to rent from here.

The new management company that took over this facility has fixed every previous problem and issue,…read moreand they still charge less than everyone else. Customer for life!

Needed short term storage at a reasonable rate and got exactly that. Facility is being improved and…read moreI was able to do business by phone.

Shout-out for a job well done by Dave and Jason. SERVPRO. They cleaned all of our air ducts (that…read moreshould cut down on dust) They took down and cleaned 10 duct covers, cleaned and sealed some mold in the cold air return and sprayed an anti-bacterial into all the air ducts. They were courteous, efficient and thorough. We highly recommend them

This company set an appointment with me to come and evaluate my home. Two hours after the…read moreappointment time was missed I called to ask why no one was here yet, their response was it was too far. No one called to cancel the appointment...MY TIME WAS WASTED!

Highly recommend this company! Fully explained the process. Kitchen tile floor looked like new and…read moresmelled so clean!! Tom and his wife are fantastic and it was apparent they thoroughly enjoy their job! Will definitely use them again !

I had my carpets and tile cleaned at my house. The cleaning of both was very good except for…read moreseveral damaged area's of the tiles grouting. Charlie and Mannie came out to inspect the damage a few days later and stated that basically the damage done by the machine was due to poor installation of the tile by the original contractor. When asked how much it would costs to repair, Charlie stated $250.00. First of all, I would have thought that Renu would have covered the repair since it was their equipment that caused the damage. It's easy to blame it on the contractor who installed it year's earlier, right! I told them that was too much, so Mannie said how about $200 when I did not reply he then said how about $175. Mannie then said that he would come by the next morning at 9am and do the repairs, however, he did not show up at the appointed time...unprofessional and inconsiderate of my time.