If I could give no stars I would! I've been using Enterprise for several years now and have never…read moreexperienced such disregard for the customer's time, service and the rule of business professionalism... Tim the local representative needs to be retrained and requires a professional attitude when dealing with customer problems. In addition to the truck not having an operational liftgate, which was not inspected and repaired prior to rental, there was a loss of income and an exorbitant amount of wasted time. The manager (John) was confrontational at the end in an effort to try not to resolve the losses associated with the defective equipment (had to bring it all way back to the office for repair, my paid roadside service was useless/only basic repairs. A mobile mechanic at the office?)! John the manager had me waiting 2+ hours for a repair due to a lack of communication/ coordination between himself and the mobile mechanic. Not only was I not given an estimated invoice prior to renting the truck, upon arrival Tim tried to change the agreement and increase the cost! It was just a horrible business experience from start to finish.

I called Penske to make a reservation for a tractor. We have rented from there before and never…read morehad any issues. The reservation was booked and told to pick up the truck the next morning. I got a call and was told that my truck was given to someone else and that they are working on finding me another truck. I waited several hours and never heard from Penske so I called them back. The gentleman that I talked with told me they were still working on getting me a truck. He also told me that he would call me back the same day and give me an update. Three days later I still have not heard anything. I called them to see what was going on and the same guy that was helping before answered the phone. He again tells me that they still do not have a truck for me. No explanation as to why they have not called me back or even found a truck for my company to use. I guess I will take my business else where. Thanks for nothing.

Picked up my truck in WA state and drove to Florida. Needed new windshield wipers in Montana or…read moreWyoming. The repair truck was there as scheduled and checked fluids, tires etc. great service even on Sunday. I made it home to Florida and had a few complaints about the truck at the time of turn in. The gentleman took notes and obviously cared about customer satisfaction ! I was pleased with the truck and service.

I recently rented a truck. The truck i got was obviously not inspected before renting it out. The…read moretruck was loud and shook the entire trip. I had to drive much slower then I should have due to the shaking and uncontrollable pulling to the side. There were ants all over inside the driving area they were crawling all over the cup compartment and dashboard. Now there is a charge on the credit card used to rent it with no email explaining any of it. I expected much more from a company I thought was reliable and I could trust.

The lady at the front, cannot remember her name. Was very professional and helpful getting our…read morerental. I highly recommend this place for your moving needs.

Just starting to pack for the move. Bought a bundle of boxes from U-Haul. They supposedly have a…read moreprice guarantee that says if you find the same size & quality from cheaper they will give you $20 of boxes. But when you try to get that $20, they then change the terms and say they have to be the exact same dimensions and you also have to go purchase the other boxes and bring the boxes and receipt to them. They will do anything to NOT HONOR their guarantee! over $20 worth of boxes. If this is how the move is starting with U-Haul, not sure if I want to get the rest of our boxes & truck from them. The employees in the store did not even know the guarantee was written on the box when they have 1000 boxes in the store.

Called in locally (34474) for some pricing on a van for a road trip. Was told $14.99 a day for…read moreroadside assistance. Called their corporate they said $5.99 for roadside a day plus collision which was $31.xx a day. I wanted the van for 2 weeks, You do the math.. At that price they're looking for you on one trip to buy them a new truck to go on their rental lot. LOL. I'd rent some horses and hook them to a wagon before I rented anything from budget or ANY of these rental places (which I shopped around) Over $3,500 to rent a van for just a drive around the country. Budget Uhaul and Penske, y'all musta bumped your head somewhere. SMH

On moving day, 30 min before pickup, Budget called us to state no truck available. We had movers…read morelined up in 2 different cities where we needed to hit our moving times. We called UHaul in Ocala and they were great! DO NOT BOOK WITH BUDGET! They overbook

DONT NOT RECOMMEND!! When I requested a quote on their…read morewebsite, they proceeded to blow up with 135 calls and 48 texts. Their customer service representative Al and support team was very rude when trying to get my number removed and even hung up on me. Also the quotes I received were extremely high! DO NOT RECOMMEND!!!

This company is 100% a scam. Pretty they're stealing your information. They ask you to verify,…read moreand you receive a random text. To ship my car from Cambridge to Hawaii...quote $1.......yeah right. Now I have to put my crap on lockdown. Not happy.

Go here! I cannot express enough what an amazing storage unit place this has been. The customer…read moreservice here is top-notch. They are always knowledgeable and courteous. One time my lock rusted. They verified my identity before helping me replace the lock. The site is secure. Key code in and out. Cameras and fencing. Good commercial neighborhood, down the rode from the airport. We were customers for almost 5 years. The rates were reasonable (no crazy price increases- reasonable), and the unit was high quality (D6 below). In those 5 years, we never had an issue with rodents or critters (just some spider webs)! Seriously! We also had our camper here for a short time. They have expanded and have plenty of space. Look no further. High-quality and clean. Bathroom on site too. Do note that there is no trash on site (what you bring in, you bring out). Thank you, Florida Secure Storage! You honor your name.

Everybody at Florida Storage has been great for the last 2 years…read more The quality of the Storage Facility is on the best scale you can get. Prices are very reasonable compared to other facilities in Ocala. Check it out, take a ride buy or even better stop in and see Dave ,or any of the other staff. I still have another unit there. Thank You Robert Errol Flynn.