I called Penske to make a reservation for a tractor. We have rented from there before and never…read morehad any issues. The reservation was booked and told to pick up the truck the next morning. I got a call and was told that my truck was given to someone else and that they are working on finding me another truck. I waited several hours and never heard from Penske so I called them back. The gentleman that I talked with told me they were still working on getting me a truck. He also told me that he would call me back the same day and give me an update. Three days later I still have not heard anything. I called them to see what was going on and the same guy that was helping before answered the phone. He again tells me that they still do not have a truck for me. No explanation as to why they have not called me back or even found a truck for my company to use. I guess I will take my business else where. Thanks for nothing.

Picked up my truck in WA state and drove to Florida. Needed new windshield wipers in Montana or…read moreWyoming. The repair truck was there as scheduled and checked fluids, tires etc. great service even on Sunday. I made it home to Florida and had a few complaints about the truck at the time of turn in. The gentleman took notes and obviously cared about customer satisfaction ! I was pleased with the truck and service.

Called in locally (34474) for some pricing on a van for a road trip. Was told $14.99 a day for…read moreroadside assistance. Called their corporate they said $5.99 for roadside a day plus collision which was $31.xx a day. I wanted the van for 2 weeks, You do the math.. At that price they're looking for you on one trip to buy them a new truck to go on their rental lot. LOL. I'd rent some horses and hook them to a wagon before I rented anything from budget or ANY of these rental places (which I shopped around) Over $3,500 to rent a van for just a drive around the country. Budget Uhaul and Penske, y'all musta bumped your head somewhere. SMH

On moving day, 30 min before pickup, Budget called us to state no truck available. We had movers…read morelined up in 2 different cities where we needed to hit our moving times. We called UHaul in Ocala and they were great! DO NOT BOOK WITH BUDGET! They overbook

We had problems left and right with our move and honestly was not expecting anything different…read morecoming to uhaul. BUT ..... such a pleasant surprise.Nikki at Uhaul location 505 sw 17th st. Was truly the biggest help to us and one of the nicest people we've come across in Ocala thus far. She helped us more than ever !! Thank you thank you NIKkI!!

Very friendly staff and very professional Melissa really…read moreknows how to treat customers. Definitely will rent from them again

The lady at the front, cannot remember her name. Was very professional and helpful getting our…read morerental. I highly recommend this place for your moving needs.

Just starting to pack for the move. Bought a bundle of boxes from U-Haul. They supposedly have a…read moreprice guarantee that says if you find the same size & quality from cheaper they will give you $20 of boxes. But when you try to get that $20, they then change the terms and say they have to be the exact same dimensions and you also have to go purchase the other boxes and bring the boxes and receipt to them. They will do anything to NOT HONOR their guarantee! over $20 worth of boxes. If this is how the move is starting with U-Haul, not sure if I want to get the rest of our boxes & truck from them. The employees in the store did not even know the guarantee was written on the box when they have 1000 boxes in the store.

DONT NOT RECOMMEND!! When I requested a quote on their…read morewebsite, they proceeded to blow up with 135 calls and 48 texts. Their customer service representative Al and support team was very rude when trying to get my number removed and even hung up on me. Also the quotes I received were extremely high! DO NOT RECOMMEND!!!

This company is 100% a scam. Pretty they're stealing your information. They ask you to verify,…read moreand you receive a random text. To ship my car from Cambridge to Hawaii...quote $1.......yeah right. Now I have to put my crap on lockdown. Not happy.

Owner Billy responded Said he had good organized guys to help me unload my UHaul truck These…read morepictures say a lot No organization skills whatsoever! Owner Billy said he would send guys back out or he himself would come back out to help me Never called or came to help me just took the money and ran! I wouldn't recommend these people to my enemy!!! Medical equipment that was together in truck was put in several different places Couldn't find important medical equipment to put together hospital bed and trapeze over bed! Horrible experience DO NOT HIRE!!! You will be disappointed!!!

I have moved 52 times in my life and have had to hire movers many times and have never taken the…read moretime to write a review, until now. This company had the best rates and they were very professional. They cared for our belongings like they were their own. They even stayed and put my mothers bed together for her. The most amazing part was that all of them did such a hard job, in the heat of the day,but with the best attitudes the entire time. It makes the move less stressful when the movers are smiling and so positive thru it all. I know that some people are not sure whether or not to tip for special services, I will tell you TIP YOUR MOVERS. They really deserve it so why not show them that you appreciate them!

Needed short term storage at a reasonable rate and got exactly that. Facility is being improved and…read moreI was able to do business by phone.

The new management company that took over this facility has fixed every previous problem and issue,…read moreand they still charge less than everyone else. Customer for life!