I would not recommend Otis elevator service to anyone. Otis technicians came out for a routine fire alarm inspection, and they broke the elevator. Six weeks later our elevator is still broken. Since our contract is nearing an end, they have completely given up on trying to repair it. I've reached out multiple times to talk to someone other than our sales rep. They keep saying someone will reach out to me, but I have not heard from anyone. Otis is not equipped to work on Schindler elevators, even if they tell you they have a technician with Schindler experience. They will tell you what you want to hear just to shut you up. read more