One of the coolest things I've ever seen starts the way most fairy tales do:…read more "Once upon a time many holidays ago, Santa trudged his way through Chicago snow. He made his way to Trump Tower, but without a chimney deliveries took hours." The good elves at Trump Chicago wanted to give Santa a helping hand so they created a "slight mess" in order to "build The Gingerbread Express!" Daniella Rinaldi is the Pastry Sous Chef at Sixteen who thought of the idea for The Gingerbread Express and she has only been there for two months! What started out as a joke between Daniella and her peers turned into an awesome realty--"the first and only gingerbread elevator in the world." "I wanted people to go in and feel like they were in another world. How often do you get to feel like that?" Rinaldi shared when I asked her about the Gingerbread Express. Not enough, was my response. People visiting the Michelin-rated restaurant on the sixteenth floor will have the most enjoyable journey to the North Pole! You can smell the sweetness as soon as you enter the lobby. The Gingerbread Express is edible and made from: 308 lbs of gingerbread dough 942 gingerbread bricks 222 lbs of frosting 178 lbs of sugar 103 lbs of chocolate I now know what drew Hansel and Gretel to the witch's cottage. I just kept riding the Gingerbread Express because I couldn't get off. Luckily, Trump International Hotel & Tower and Sixteen do not have any witches to worry about. Only great service and fantastic food will greet you upon your arrival. On your ride up--or down--you will have a fantastic view of the Kitzbuhel Alps in Austria while singing along to the festive music. You might want to admire the custom train speeding by over your head! Or, you can warm your hands by the faux fire in the fireplace. The best and most important thing about the Gingerbread Express is that it is dedicated to the patients and families at St. Jude Children's Research Hospital and you can leave your donation at the front desk because the Holidays are really about loving, sharing and giving! Whatever you decide you must stop by and just experience the holiday magic the amazing Food & Beverage team created. You will not regret it! And I went back to my hotel happily ever after--and full.

Extremely poor customer service! Contacted this company to preform maintenance to an elevator in…read morethe Chicago Loop. After many many unanswered calls and emails, an appointment was set up and the tech arrived - late- and within 5 minutes said the problem was an electrical issue to the power source. We called ComEd - no electric issue from the line to the meter. Called 3 electricians - no electrical issue to the elevator. We need an elevator technician. Called back to Essential. Mary Ellen is extremely unhelpful. Sent emails to understand the problem, asked for a phone call to get better explanation of the problem. NO CALL. Had to hound and hound to get any information - Still nothing. FInally caught Mary Ellen, and she told me that she would "See what she could do" - They want me to pay for the tech coming out - but REFUSE to tell me what the problem he claims he found - they will not stand behind their work and meet with us and the electrician to tell us what they feel is wrong. I will pay for service when the service is rendered - but if you can't stand behind your claims and 4 companies tell us that the problem is not what you claim - YOU should NOT be in business.

From the owner: Maintenance & Service of all Elevators. Cylinder. Replacements. Modernization. Service Repairs…read more Door Operator Upgrades. Fire Service Upgrades. Cab Interiors including: Fixture Upgrades. In-car Communications Security Upgrades

Colley has been nothing but excellent for my building. We have asked them to take over a decrepit…read moresituation and they have made it brand new. There have been hiccups along the way but Adam and Sam and Jim have been nothing short of amazing to myself and staff. While there have been a lot of calls for service (not because of their workmanship) they have always been responsive and kind and upbeat when they arrive and fix our issues. Thank you so much Colley!

Colley Elevator has been our building's elevator specialists for years, handling maintenance,…read morereworking and buffering the pumping system, and responding promptly and effectively to emergency calls. The removal and replacement of the piston was wisely planned in advance and the part pre-ordered for custom manufacture. Colley's technicians neatly mustered their tools and materials, protected the carpeting, safely blocked the work area, and gave a progress report. The elevator inspection was also wisely planned. Fortunately, there were no problems with the pit or the piston hole, and this could only be verified once the crew was down there and extracting the old piston in sections. The happy result was the elevator was back in service well before the best-case estimated completion date! Thank you, Colley Elevator!!!

Urban elevator failed to maintain devices at a Hotel. An audit was performed of the devices and…read moreUrban failed not only to make the needed repairs, they failed to respond to emails.

Urban Elevator technicians Dan Smith & Kyle Freel did an exemplary job rebuilding our two elevators…read moreon a 7 floor condo bldg. Their commitment to quality set a new standard for quality! The results demonstrate incredible dedication & focus. There are a few elderly folks with walkers and I observed them helping them around their work areas which were always set up to create a safe work environment for them and the residents. You hardly knew they were there since you didn't hear or see them much. They are a top notch business and thank you for your exemplary technicians - Dan and Kyle!!!

The technicians who come out to the home are great. But the gentleman currently in charge of…read moreservice is very poor. A few years ago it was a woman who would always pick up the phone or call back promptly. The current person never picks up and never returns calls. Plus I'm still trying to figure out why I paid $400 for 30 minutes of preventative maintenance.

I have used Lifeway Mobility in the past to install a chair lift some 20 years ago. I was so…read moresatisfied with their product and service that I called them again when it was time to update. they did not disappoint. Eric and Tyrone together made the process as trouble free as I had hoped. they removed and hauled away the old lift and installed a new one within a couple of hours. Both men were pleasant and professional, took the time to answer any questions, and made the whole experience seem effortless.

The Elevator Industries of Illinois team has been a tremendous help to us, providing excellent…read moreelevator services with great attention to detail. They have demonstrated excellent communication skills and even helped us in two elevator emergencies. We are extremely grateful to Chad and the entire team for their help. Thank you very much!

The best service and good prices AWESOME!!!! Very…read moreKnowledgable crew and very respectful

Stay Away!!!!!!!!!!!!!!!!!!!!!!!!…read more Otis Elevator is the top 5 worst vendors I ever worked with. I'm a property manager and have worked with hundreds of vendors and their service is absolutely terrible. Mechanics don't show up the same day even when you authorize overtime. The work isn't completed properly so there are call backs. Paperwork isn't properly kept. Billing is a mess. Even their survey links to let them know what you think about their service doesn't work.

I would not recommend Otis elevator service to anyone. Otis technicians came out for a routine fire…read morealarm inspection, and they broke the elevator. Six weeks later our elevator is still broken. Since our contract is nearing an end, they have completely given up on trying to repair it. I've reached out multiple times to talk to someone other than our sales rep. They keep saying someone will reach out to me, but I have not heard from anyone. Otis is not equipped to work on Schindler elevators, even if they tell you they have a technician with Schindler experience. They will tell you what you want to hear just to shut you up.

I live out of state & am trying to check this place out, I've signed up for two confirmed live…read morevirtual tours through the AI Brooke, with no luck. She keeps assuring me a colleague will reach out, but I haven't heard from anyone during my week of persistence. I've left two or three voicemails- called both numbers the 800 and the 312, and used the chat feature on their website. I'm not sure what else to do. It's wild to see photos of someone at the desk because I'm starting to think this is all a hoax and this place doesn't really exist. Help, yelp!

DO NOT LIVE HERE. This has been the worst living experience possible. The management is careless…read moreand will continuously ignore and push off your requests. They are horrible people to work with. Not to mention the elevator situation, they are constantly out of service or broken with no attention on it from the staff. They lure you in with the "cheap rent" but then screw you over with the endless hidden fees. You're better off spending your money anywhere else. Don't ignore all the negative reviews, this place is as bad as it gets and should have 0 residents here. 0/10.