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    Anderson Elevator

    1.0 (5 reviews)

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    1 year ago

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    2 years ago

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    7 years ago

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    8 years ago

    Stay away from this company if you don't want to be overcharged!

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    DME Elevators & Lifts

    DME Elevators & Lifts

    2.8
    (18 reviews)

    I've been a DME Elevator customer since 2010 due to family needs. Have paid annually very…read morehandsomely around $1000 a year for a "complete service guarantee" Maintenance plan. In large font it states "We provide our technician service at no additional charge (With no additional charge being in bold letters and underlined). At any time during the term of of your agreement, you call, we come, no service charge. If that simple." " We offer a 20% discount on any parts needed" Recently, due to a power outage, we were getting a fault code and needed service. No parts were needed, and the technician Dan who was great and very competent corrected the issue within 10 minutes. Much to my surprise I was handed a bill with a service call for $360 and a trip charge of $90 totaling $450. I contested the bill with the office and was told that that the bill is correct. She then faxed a page to me, which I never signed, that in small print has a "Limitation of Responsibility" statement that says they will charge for labor under various circumstances. There is no spot for initials or a signature on this page acknowledging that a customer has received and reviewed and accepted those terms. Seems unethical and deceptive. I'm all about being fair and supporting small businesses but $450 for a 10 minute service call when you have a service contract seems excessive.

    I could not be happier about my recent experience with DME Elevators and Lifts. From my first…read morephone call to final installation, everything went as planned, on time and without a hitch. DME representative Noel was knowledgable, courteous and friendly. After explaining everything, and then evaluating and measuring our stairway, he suggested we visit the showroom in Lisle. Having a showroom where you can actually see and "test ride" various models and styles, puts DME shoulders above the compitition. Kyle did our installation in under three hours and left our home as clean (or better) than he found it. I would highly recommend DME to anyone considering a lift for their home.

    Anderson Elevator - elevatorservices - Updated August 2026

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