Bob's Refrigeration has been to my home a few different times. Each time has been a pleasant experience with economical, fast, courteous service. Highly recommend. read more

Our refrigerator started losing cooling over several days. Called Bob's on a Friday evening, their repairman was here Saturday morning. He did a thorough diagnostic, and found the heating element that defrosts the cooling coils had failed, and the coils were covered in a block of ice. He had to travel to two different suppliers to get the parts, spent over five hours total and also did a cleaning of the exchange coils under the case. The 16-year-old refrigerator is running like new, and the cost was much less than we expected. Best service! read more

I have been using bob's for many years. They are great. They are incredibly knowledgeable, we have seven very different and slightly esoteric cooling and refrigeration units and they are always responsive quick to understand the systems and affordable. Some Parts aren't cheap but I always feel they go out of their way to get me fair pricing and will work around the most expensive parts for replacement only doing so as a last resort. They are fair and good at their jobs I couldn't ask for anything better from tradesmen. I know that flexibility on the timing is probably less negotiable for some people. But i know that when they do show up. They rarely leave until the unit is working again, that commitment to the customer is rare, especially when they can push me and the rest of the work off till tomorrow and make more money just showing up to another call. read more

loosing Freezer food regularly every 4-6 months; after having Either Bob or his guy supposedly fix at least 5-6 times in last 2 years to the tune of $700-800; charging me all but once1 Waste of money and good food. seems he doesnt know sub zero like he says. Got a real sub zero technician out and fixed it in an hour. read more

So here's my update..... it's now Saturday morning...Nobody showed on Friday and Nobody called. Must have read my review on Thursday . Lol ( sorry Bobs, that's strike three for me) read more

Property management incorrectly referred me to this company even though there was no problem with my unit. After arriving for a total of 2 minutes they still charged $120 for doing absolutely nothing. read more

Over the weekend my fridge stopped working. I saw the reviews on Yelp and decided to try Bob's Refrigeration. I called to schedule an appointment and the person who answered the phone explained that no one was able to come out that day (Sunday) but they would be available on Monday. The employee explained that it would be $55 service charge to come out and then any additional parts or labor on top of this. The repairman came during the scheduled time and was very polite. He looked at the fridge and said he needed to go grab a starter kit. He brought it up and was able to get the fridge up and running in no time. The reason for the review downgrade was the overall cost. My fridge needed a compressor starter kit (on Amazon for $22) and the cost I was charged (not told up front) was $185 for labor (less than 30 minutes) and the starter kit. In total $240. It would have been one thing had the tech told me after diagnosing the problem the total cost. Instead he waited until the very end. Although the service was good, I don't think I'd pay so much money again. read more

So I picked Bob's Refrigeration because he was local and he had some good yelp reviews. I can not tell you enough good things about Bob. My initial call for fixing a leaking fridge went to ABT's repair center - they said they could not see me for five days and then $219 for service call plus parts and labor after problem was diagnosed. I found Bob on yelp and his scheduler ( nice older lady) said $55 for the visit and then after diagnoses they would tell me cost to repair. Bob looked at the fridge for three minutes said it was a simple clogged and frozen drain line. He could tell I was interested in the repair because I was watching -- he then proceeded to show me how to pull out all of the internal panels, shelves and bins so that I could repair the problem if it happened in the future. He explained how the drain works and why it is important to keep the freezer floor clean. Bob has super fast and super nice and my total fee was $180. I will use him for all of my fridge repairs in the future. Interestingly, he told me that he also does heating and air conditioning -- I explained a costly repair that another guy was proposing for my currently non-working first floor a/c. Bob explained in much detail how the ac system works and where the scheduled repair man should start looking for freon leaks. He drew me a diagram to share with a competitive business! Who does this? Bob does and that is why he is getting 5 stars. read more

The two people I spoke to on the phone were simply rude and awful. I don't understand why. I asked them a question about repairing a mini fridge whose parts were under warranty and suddenly the woman was snapping at me like I had dialed a wrong number. Geesh. Call at your own risk. They are walking distance to my house and I sure would like to leave them a good review but there is no way I am hiring them after how they treated me on the phone. read more

Sorry for the lapse, but at 4 full months and several weeks later, my refrigerator is running splendidly, so I'd say it was a win! Bob actually had to come out two more times after returning the following night to replace an additional part and tweak the settings, but he had set the expectation that this might be necessary as part of the over all repair. He was diligent and didn't charge anything extra after that initial visit. He worked around our schedule and made sure we were satisfied with his services. The only additional cost we incurred was the result of the interior bulb burning out during the repairs and so we ordered one online inexpensively and installed it ourselves. read more

Have received very good service from these guys. They previously repaired a sub-zero fridge for us, this time it was a fan motor in our wine cabinet. Would not hesitate to call on them again. read more

Last of the old school HONEST repair guys. He has been out twice to fix equipment at my rental properties and been VERY fair. Sends bill to me with no questions asked. One time - came out, could not find problem, did NOT send me a bill - now THAT is unheard of anymore. Highest recommendation. read more

These guys are great! My ice maker and water cooler in my fridge stopped working. I read about them on Yelp so I thought I give them a try. I called and was able to make an appt for the same day with a two hour window of 6pm to 8pm. The repairman arrived a 5:45, fixed the problem right away and was very professional. I sometimes get freaked out about letting strangers into the condo while alone (read waaaay too many stories about it going terribly wrong) The repairman was very professional with absolutely no creepy vibe. I highly recommend Bob's! read more

Absolutely fantastic company! This is how a business should be. They came out on a Saturday evening, with no questions asked, and didn't charge any extra for the urgent nature. They explained everything they did, and we're so professional and courteous. I was very impressed with Jameel, and will highly recommend him to anyone needing refrigerator repairs. read more

My cooler went down in my bakery on a Saturday during our holiday season production push. Big problem!!! I called based on the positive yelp reviews and asked if they could come out asap. They were here in under 2 hours, quickly assessed the issue (broken compressor) and were able to fix it as quickly as the next day. They offered some tips for reducing the wear on my refrigeration equipment in general (due to so much flour around here) and were efficient, professional and incredibly nice to a fellow small business owner! I have dealt with many HVAC and repair people in the restaurant biz over the years and these were the first to not be condescending or try to take advantage as though my lady brain couldnt possibly understand mechanical issues. And they were reasonably priced. They have a new client in my company for sure. read more

These folks understand SERVICE and delivered! After setting up an appt with Sears only to have them fail to pass the appt along (so no one ever showed!), and after multiple phone calls trying to get satisfaction, we were led to Bob. It was New Year's Eve and the fridge was dead...not great timing! Jameel (sp?...sorry!) arrived within the time promised, diagnosed the problem, had the part, and in the span of about an hour or so, had the fridge up and running again. There just aren't enough good words to use to describe our experience. Thank you, Jameel! Your work ethic, commitment to your word, and knowledge of your trade will all serve you well. May 2014 bring you nothing but success....you deserve it all! read more

Called Bob's Refrigeration for a refrigerator not working on a Friday afternoon. Within a few hours technicians were at my apartment and had our fridge fixed read more

Had an amazing experience with Bob's! Technician J and his assistant came out to replace a broken light switch on my fridge, as well as replace my rubber washer hoses with more durable stainless steel braided hoses. He worked in a flash, giving my refrigerator a much needed clean as well, and even came back quickly to my house ten minutes after departing when I called him thinking one of the hoses had a leak (it didn't). Very prompt, professional and I'll be calling them for the annual cleaning on my subzero. thanks Bob's! read more

Called at 6:00 PM and Jameel was here within the 1 hour window promised. He found problem immediately, performed temp fix, described part need ( defrost heater that had burned out in our 10 yr old GE side by side ) reset freezer so we did not loose hundreds of dollars worth of food in the freezer and returned next day with the part . Between service time,and removing ice build up 0n back wall of freezer, travel time, and the part cost , the $300 total cost was very reasonable. I would use them again and recommend them to anyone in Evanston. Barney King read more

They provide fast, efficient and reliable service but a bit pricey. I called them to fix my heat pump and they showed up the next morning. Loved that they wore covers over their shoes and cleaned up after themselves. Would use them again. read more

They charged us $100 to come out, they told us they will charge another $185 to top off the freon, but no garantee to fix the problem. So we just wasted $100 for nothing read more

Came the day I called to repair by freezer. Very professional and fast service. I will definitely use them again. The price is comparable to other places I called that day. I used them because they could come out that day and glad I did. read more

Great service. I had him stop by to fix a True commercial refrigerator in my home. While here, I asked him to remote mount the loud and hot compressor in my basement. He came back with parts to do that, didn't charge me extra, and everything worked great. He cleaned the condensers in my other fridges as well, no charge. Pricing was very fair. read more

Bob is a good one! He and his brother, Jamel, have now worked on 3 of my appliances and gotten them all operational in no time. They are capable, prompt, reasonable and nice to boot. Very happy to recommend Bob and his team. read more

I have used Bob's Refrigeration FOREVER! If you are looking for fast, friendly, efficient, and reasonably priced services they are the only way to go! read more

Bob's is awesome! We woke up on Saturday morning to find our freezer and refrigerator completely dead - called Bob's at 9am and two extremely competent Indian men were here by 10am. In an hour, they diagnosed the problem, changed out the control board and motor, and cleaned the back of the fridge. They even waived the service fee because the part was pretty expensive (but totally necessary). Great service! read more

I called this morning at 8:30 because my freezer had stopped freezing. Jameel and assistant were at my house around 10:45, were gone before 11:30. Jameel clearly explained the problem, what was needed and the cost. He had the parts needed, installed them and cleaned the refrigerator thoroughly. I am definitely a very happy camper. Thank you, Bob's Refrigeration. You have my vote. read more

I called because ice machine wasn't working. The gentlemen were very professional, courteous. Diagnosed that the ice machine motherboard was malfunctioning, not sending enough voltage to produce ice. That was the service call fee. Informed me that replacing the motherboard wouldn';t be cost effective. it would malfunction again. Have a dog here, and they said there was hair around the compressor, and I didn't move my fridge often to do a though sweeping prior to this. They mentioned if they cleaned the compressor, there might be a chance the ice machine might start working. I was charged an additional fee for this. Total $100 and the ice machine never made ice again. Instead I buy a bag of ice and put it in the dispenser. I only give them 3 stars because I think $100 for less than 30 minutes of work is pretty steep. I confirmed other people have had similar issues and needed to get their ice machine motherboard replaced annually. They did give good advice. read more