My 3rd time using Honest Junk and again it was a pleasure doing business with them. Evan and Devion(?) were on time professional and courteous. They were very careful in loading large heavy pieces of furniture and finished 15 minutes before time and they had a lot of furniture and boxes to move! The customer service staff has always been very courteous and accommodating. A special thanks goes out to Riley! She has been with the company from the beginning and has always delivered on great customer care! read more

Unresolved Property Loss and Lack of Communication I am extremely disappointed with my experience with Honest Junk Company and Chicago Furniture Bank. On July 11, 2026, an Honest Junk employee came to my home for a scheduled furniture pickup arranged through Chicago Furniture Bank. My 13-inch MacBook Pro was sitting on my portable desk immediately before the crew arrived. The desk was not authorized for pickup. My home surveillance footage shows the employee carrying that desk out of my home. He was also carrying a clipboard with an object behind it that appears consistent with the size and shape of my MacBook. The footage then shows him placing the desk onto the Honest Junk truck. Additional footage shows the same employee handling dresser drawers before leaving. After the pickup, my MacBook was missing. I reported the issue on July 14 and provided surveillance footage, Apple Find My information, documentation, and a detailed timeline. On July 20, Chicago Furniture Bank's VP of Finance & Operations told me I would receive an update by the following day. I followed up on July 21. On July 29, after still not having a resolution, I submitted a formal written request documenting the incident and requesting approximately $2,600 to replace my business computer. I was initially offered $500 and later $1,000. On August 25, my attorney formally contacted Chicago Furniture Bank regarding the matter. As of September 14, I still have not received a resolution following my attorney's communication. I have been informed that the employee involved is no longer employed by Honest Junk Company. While I acknowledge that action, terminating an employee does not resolve the property loss or replace the computer. This was not simply a personal laptop. I am the Founder and CEO of The Sailor Justice Project, a grant consulting firm, and the MacBook was my primary business computer. Its loss disrupted my ability to serve nonprofit clients, including work on a $790,000 federal grant proposal for another nonprofit. What is most disappointing is that I chose this organization because I believed in its mission and wanted my grandparents' belongings to continue serving the community. I tried repeatedly to resolve this privately and professionally before involving an attorney. I am leaving this review because consumers and community members deserve to know not only what happens when a service goes wrong, but how an organization responds afterward. I would not recommend using this service until this matter is resolved and the organizations demonstrate that they will take responsibility when property is lost during a pickup. read more

Never even showed up after sending a confirmation email to me!!! Perhaps they are great when they do show up but instead they made me waste my time waiting for them and will now have to scramble to get another service in before my lease is up. I do NOT recommend using them if you need them to show up in a timely manner. read more

dont use this place, these guys steal your computers and will threaten you when you post about it!! dont use these people, they will steal from you!!!! read more

Company employees steal from clients and grant writers and the company hides the fact that this has happened. There is a open legal battle with the company and one of the people that was stolen from. Don't trust the untrustworthy. read more

i booked a pickup with them and they no-showed. i called to request an update, they said they would call back in 15 minutes and heard nothing back. disappointing to be ghosted. read more

This company was responsive to my request and communicated well regarding pick-up time. The team was excellent, professional and very quick. They were able to remove the sofa and chair quickly without mishap. I whole-heartedly recommend them. read more

They showed up on time, moved everything quickly and efficiently and were nice to work with

I've made some home improvements the past few years and am always surprised by how difficult it so to donate items that are in good condition. Most recently we renovated by son's room for his 10 year old bday into a "big kid" room. His furniture was 8-10 years old, but in near perfect condition. I reached out to a few organizations who said they couldn't take it, but one directed me to Honest Junk Company. I emailed them and they emailed right back with a date they would pick it all up. There was a fee of $160, but less than a junk company would charge me and I liked knowing that it would end up in the home of someone who needed it. They arrived a few hours early (called first) on the day they were coming so I wasn't home to greet them, but my husband said all went smooth and we should definitely use them again. read more

Very easy to work with and schedule. They called when they were on their way as promised and arrived in the one hour window they scheduled. They were very careful moving the items in my house and did a great job. I would highly recommend them to any one who needs a pickup. read more

Honest Junk is the best thing since sliced bread! Simple concept, well executed! This is the third time I've used them and this time was with our neighborhood association in Chicago's Old Town. The association had a lot of great items that they couldn't use or didn't need anymore and they loved the concept of a "curated distribution" of our junk to retail outlets like the Chicago Furniture Bank and Open Books. As usual, the energetic team-of-three was prompt, friendly, respectful and hardworking. We couldn't believe how fast they worked...and then how carefully they sorted the junk in the truck for distribution. Very impressive. Cannot wait to finish my personal purging project when I will use them again. read more

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Honest Junk Company is fast and dependable, and the price is very fair. The workers do great work, and the mission of the company is awesome. Please consider Honest Junk the next time you need furniture or anything else hauled away! read more

Have used HJ at least three times now and each time it's been a great experience. The guys who show up are always fast, efficient, friendly and understanding. They show up on time, get in and get out, are good-natured even as they're hauling heavy furniture around or figuring out how best to move it and you only pay for the space used on the truck, so the price is usually lower than you're quoted on the phone. I will continue to use them for any future needs and highly recommend! Thank you guys for being so wonderful! read more

Great company. Extremely friendly workers. Truly a pleasurable experience. In and out in no time. Very professional. Will recommend and use in the future. Thank you! read more

A great option for large furniture option donations. I was initially going to donate our lightly used guest queen mattress set to Salvation Army but they weren't doing any pick-ups. I found Honest Junk Company online and tried them. They picked up the mattress within a week of reaching out and the guys who picked up the mattress were so kind and efficient. The min. charge is $125 but 80% of that is considered a taxable donation along with the value of the items that you donate. There is a 3% credit card fee for the $125 so we opted for writing a good ole check. We'd definitely recommend them if you're in the Chicago area (we are in Kenwood/Hyde Park area)! read more

Malcolm and Luciano were amazing! Emptying my recently deceased Son's Condo was very emotional for me. These two young were respectful, knowledgable, and professional in every way. I would highly recommend Honest Junk. read more

We reached out to Honest Junk because we have learned of their mission to help others. The team was helpful and polite. They worked efficiently and carefully. Moreover, their fee was very reasonable. read more

Three men moved several rooms of furniture. They were professional and very hard working. Overall, it was a great experience and I'd highly recommend. Also, it was our third time using them. Price was very competitive too. read more

I don't know which is worse here. Don't use them! Very unprofessional movers, for the most part the one guy was more helpful than his buddy. just remember the helpful guy started with a L. These movers drinking while in the truck before entering the home, these movers are doing cocaine while on the job and they will enter your home smelling of cannabis! just as the one guy did entering my home !!! plus being on his phone too, luckily for me the other guy was more helpful and got it done. Besides the unprofessional movers, particularly the one guy with the beard I had, the office staff were great and helpful. Make sure to just ask for clean(sober) movers next time. read more

absolutely wonderful! Francisco and Alejandro were professional, respectful, efficient and on time! affordable and yet you're helping others! definitely will use again! read more

I recently moved and had some furniture to donate. I called Salvation Army and they are not accepting donations. Amvets also does not service Chicago. Honest Junk to the rescue! Minimum $125 but 80% is tax deductible. Follow up was perfect and process was so easy. Driver and his team were courteous and efficient. Plus, it felt good to donate some decent furniture that I enjoyed over the years to a family in need. I'll be calling again! read more

Great Service. Scheduling was easy through emails. They sent a reminder email. The men who were coming out to pick up called on the day of delivery twice - once to tell me what time they would arrive, and a second call when they were 30 minutes away. These gentlemen were friendly and professional and very hard working. We had a lot of heavy items, plus a pile of loose smaller items, and they handled everything quickly. I can't compare cost because this company was the only one I contacted due to their connection with Chicago Furniture Bank. I would definitely recommend this company. read more

My Mom made arrangements for the pick-up of a shelving unit. They were punctual. The two men that came to do the move, were very friendly and very professional. We will recommend this company to my friends and relatives. read more

I found out about this company from one of their partners, the Chicago Furniture Bank( which I found out about through WINGS) They gave a quote through email, after I submitted photos. Setting up the appointment was easy to do over the phone, or it could have been done through the email as well. When they arrived, they were very pleasant. They told us to just sit and relax and not worry about doing anything. It was a team of 3 people and we estimated it might take over 2 hours but they got it done in 1 hour 15 min. The supervisor knew exactly what to do when it came time to dismantle the bedroom set complicated wall unit. They were careful removing the furniture leaving the condo and in the elevator. We have worked with another "junk" company in the past but the Honest Junk Co did a better job for less money. I would definitely recommend them to my friends and family read more

HIGHLY RECOMMEND! I recently cleaned out my garage of items I had held on for far too long. Instead of trying to figure out where items could be donated, we called Honest Junk Company. They were quick to respond to my email, provided an estimate and scheduled a timely response for pick-up. Their employees were kind, courteous and efficient. Great service, reasonable price and a not-for-profit. Plan to use Honest Junk for any future donations. read more

These guys were great. We had furniture (including a few that had a few dings but are still functional) and these guys helped us get it to Chicago Furniture Bank where it will be put in a warehouse where families can choose furniture for their homes without cost. Shaun was great and his crew fast, even in pouring rain. Recommend strongly. read more

Honest Junk Company - Rain pouring. Still loading - Community Service/Non-Profit Near Me - Chicago, Illinois

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The Honest Junk Company crew arrived early and finished promptly, helping us haul away some items left at our house by the prior owners. They were professional, efficient, and extremely nice! I highly recommend the Honest Junk Company. read more

These gentlemen were polite, efficient,and compassionate in what was a really trying time for us having to clear out my mother-in-law's apartment in a hurry. It would have been heart breaking if all her stuff had had to be just thrown out. Instead we are comforted that peoplewho need it will get her perfectly still useful things . And this company was by far cheaper than the for profit companies. I wish I could give them more than five stars! read more

I highly recommend this service. We are moving out of state and needed to donate some large furniture items. I contacted honest junk co and they responded immediately. They partner with the furniture bank and useable items go to low income families. You pay for removal and use your receipt for tax deductions. The staff contacted us the day before to reconfirm time/date. 15 minutes before arrival the driver contacted us to say they were on their way, as arranged. They were in and out in 15 minutes. Very respectful and professional. read more

The folks we spoke with were always kind and informative, and scheduling was very easy via their online form and confirming through call or email. Andre and Juan Carlos were prompt, professional, and quick with the pickup as we had a few large items and a ton of small ones. They were also so nice and patient with our questions. We're doing a cross-country move soon, so we're so happy we found such a great organization that we'll get to support again! Love the mission and process, and have been recommending them to all of our friends! read more

Highly recommend! I heard about Honest Junk Company via Chicago Furniture Bank. Via the HJC website I was able to post description/photos of items that I wanted to donate. Got an email re price (reasonable!) and could schedule my pick up. Guys were nice and donated items will go to a good cause. read more

We needed to get rid of a couch that no one wanted on our local free Facebook group, and were overwhelmed with other options for donating or recycling. Honest Junk took the work out of our hands - I love that they do everything they can to donate items and I love that they work with the Chicago Furniture Bank. They were flexible with scheduling and communicative, and the whole process was so easy. I felt good about spending the money to have it hauled away, knowing it was for a good cause. read more

perfect pickup nate and dave know how to get it done professionally!!!!call me shocked at what a great job these guys did would recommend to everyone read more

Have used this service twice. Pleased both times. Workers extremely careful removing furniture from our apartment. Both personable and pleasant. They assured me any furniture donation would be given to a needy family. read more