This is usually not the Old Navy that i frequent but if I need to make returns I do it here since…read moreit is closest to me. The workers here have always been nice and they keep the dressing rooms fairly clean. The store itself is actually clean and very well maintained. The one reason I don't come to this one as often is because for it being a pretty big store this location seems to always be low on stock. I'm not sure if its because its right next to the mall so its just busy or they just get low quantities of sized but I always have to end up just ordering the items online. Its a nice store and I do enjoy coming to this one just wished they had more stock.

Great Customer Service & Friendly Staff! Always good deals going on. They have a variety of…read moreselections for the whole family.

Great deals!! I…read morefound some cardboard boxes with $5 t-shirts! Steal!!!! You can't beat that. The T-shirts are good quality too! Made of 100 percent cotton, but that is most t-shirts. I grabbed an Adam's Family T-shirt with Wednesday on it. I love it so much! Such a cute shirt! I also grabbed another T-shirt, because why not? They were 5 bucks. I almost bought a mug too. They had a super cute Ghostface mug there, but I went with the shirts instead. Maybe next time, I will get the mug. I also was eyeballing some of the piercing jewelry. They had some adorable cherries that I wanted, but my husband said no. lol It's fine. I think most people know that half of Spencer's is gag gifts and dirty stuff lol It's nice to see that Spencer's is still selling funny things and gag gifts. Service was good. The employees were nice and friendly.

Oscar has THE BEST CUSTOMER SERVICE!!!! 20/10. He was helpful & funny & was straight up about…read moreeverything I asked/ needed. He even went out of his way to check multiple prices etc. He is funny! Hard worker. Thank you and the store is clean ! And packed with good stuff

The dress i needed was not in stock but it was ordered and delivered on time for my daughters…read moreevent. Great customer service!

Service was bad, long time to wait for help. Sales person not too friendly and not helpful. I…read morewill take my business elsewhere

Pros - Excellent selection of cards and gift items -…read moreincluding Snoopy, Hello Kitty, Gilmore Girls and Harry Potter - Some greeting card "2 for" a good deal - Clean and well organized - Entrances from outside of mall near Macy's - Cute half price Valentines plushies still available the first week of March - Unique first occasion ornaments sold year round - Good service Cons - All the gifts items and clothes are very overpriced. Fun to browse here. They do have cool and unusual gifts. If you've always wanted a plushie Jesus, look no further. I would only consider buying bargain greeting cards here or their really cute Jellycat dupes.

Purchased a squishy toy for my son and he changed his mind after realizing it's not what he wanted…read more Tried to return it literally MINUTES after the purchase but they said they can't take it back because it's opened and touched and they can't resell it. It was the same person who rang us up minutes prior. We didn't even take it out of the box... just literally felt it inside the box and realized it's not what he wanted. I mean, I would probably understand if that was shown anywhere in the store or even on the receipt... but nope. See picture for return policy on the receipt. (Item is not food, sale, or seasonal) Clearly don't stand behind the quality of the product and don't care about customer satisfaction. Disappointed in such a reputable named store.

10/8/23 I loathe the mall! Hahahaha , okay, not so much love for it since I've gone past my teen…read moreyears-like eons ago, yet I digress. At the Lakewood mall--Hubby & I were looking for his Stafford shirts at JC Penney. I walked past Target heading to JCP as I glanced over & noticed Carter's Clearance---made a bee line for it & Bam! Yes, this is perfect! The plan was to head over to Marshals to get a gift for a co-worker's baby shower. I barely know her & heck, I didn't even know the baby's gender. So I asked one of the employees, Marsela, if they have blankets or anything gender neutral to give. Unfortunately, she said, not at this time but maybe later on. They've just open this store about 3 months ago. She proceeded to show me ideas for gender neutral gifts. She was pleasant & helpful. Hubby was waiting so I was in & outta there like swimwear! Now there's this option to buy baby clothes. Love it!

Some of our friends told us about the store and we went and we found really good deals and a lot of…read morethings are on sale for this year's back to school shopping for our kids. We love the selection and how clean the store is.

Brandy was extremely helpful and informative. She took the time to help & ensure we utilized our…read moremaximum member benefits. Great selections at low prices.

Customer service is excellent. Store is fully stocked with plenty of product featuring staple items…read moreand scents, along with seasonal selections. They even have items that are relevant to current social trends like Disney princesses and Mandalorian. Summer scents are great. Men's selection has a great stream-lined look, and simple in its presentation. It is a bit pricey though, especially for the type of store. My only gripe is having the rewards app. Not only to the points expired, but they expire very quickly. I spent quite a bit in May for a large purchase had over 400 points and come back in June and the points are completely wiped out because I didn't use them within a certain number of days that's a little much for the amount of money that you're spending. So unless you shopped several times a month, it's not really worth it to have the app. I don't even get coupons in the mail or emails with it. That's kind of disappointing, especially since I just made another purchase for over $100. We purchase items not only for body and bath care but also for our laundry. It may be wise to check different businesses for better perks.

The sales clerk at this location will give you misinformation. The salesclerk MOLLY today on May…read more23, 2026, told me that only the larger ones three wick candles that were buy one get one free. So, I took her word only to find out later that she was wrong. I only wanted the single wick candle, not the three wick candle. When I came back to the store, MOLLY gave me an attitude regarding my exchange. STORE MANAGER IF YOU ARE READING THIS, you need to have a talk with this young girl. She has a bad attitude . Return because the salesclerk, Molly, gave me the wrong information.

I like going to Home goods looking for one of kinds or great deals on items. So if i'm in the area…read moreand have time. I'll stop browse through the store and sometimes buy what i'm looking for at fraction of original price!!

This is a clean store. The aisles are easy to walk through. The aisles are stacked with…read moremerchandise. The bedding area has a great selection of comforter sets. There were so many items on clearance. Looking to restyle your living space? This is the place to visit. The staff on the floor was welcoming and ready to assist you. The check out was fast. Great value on items in this store. You can find all of your seasonal decorations here at a low price.